Panasonic Digital Business System 576 Technical Manual

							Section 700 - Operation Chapter 6. DSLT Features
576-13-700 DBS 576 (USA), Revised 6/11/98  221
Considerations
•N/A
Trunk Group Pickup
Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO 
incoming trunk group.
Operation
To use Trunk Group Pickup:
Hardware Requirements
•N/A
Related Programming
• FF1-3: MCO - Inbound Trunk Group Members
• FF1-2: Dial Plan
Considerations
•N/A
Trunk Direct Pickup
Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number.
Operation
To use Trunk Direct Pickup:
Hardware Requirements
•N/AAction Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the Trunk Group Pickup code (default = 709
).
3.   Complete the call and replace the handset or press the ON/
OFF
 key.
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the Trunk Direct Pickup code (default = *0
).
3.   Dial the number of the ringing or holding (system hold) 
trunk.
4.   Complete the call and replace the handset or press the ON/
OFF
 key. 
						

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Chapter 6. DSLT Features Section 700 - Operation
Related Programming
• FF1-2: Dial Plan
Considerations
• Call on exclusive hold cannot be picked up.
Call Transfer
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
The System allows you to transfer calls to either another extension or to an outside number. The 
transferred calls can be either supervised or unsupervised. (You can also use the Camp-on feature to 
transfer a call to a busy extension.)
Supervised Transfer
When completing a supervised transfer, the transferring party remains on the line until the third party 
answers, then he/she announces the call.
Operation
To supervise the transfer of a call to another extension:
To supervise the transfer of a call to an outside number:Action Result
1.   While on a call, press the HOLD
 key. Intercom dial tone
2.   Dial the extension number to which the call is to be trans-
ferred.
3.   When the call is answered, inform the third party of the 
transfer.
4.   Complete the transfer by replacing the handset or pressing 
the ON/OFF
 key.
Action Result
1.   While on a call, press the HOLD
 key. Intercom dial tone
2.   Seize a trunk line and dial the number to which the call is to 
be transferred.
3.   When the call is answered, inform the third party of the 
transfer.
4.   Complete the transfer by replacing the handset or pressing 
the ON/OFF
 key.  
						

							Section 700 - Operation Chapter 6. DSLT Features
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Unsupervised Transfer
When completing an unsupervised transfer the transferring party hangs up before the third party 
answers.
Operation
To transfer a call to another extension without supervising the transfer:
To transfer a call to an outside number without supervising the transfer:
Camping a Call Onto a Busy Extension
Operation
To camp a call onto a busy extension:
Hardware Requirements
•N/AAction Result
1.   While on a call, press the HOLD
 key. Intercom dial tone
2.   Dial the extension number to which the call is to be trans-
ferred.
3.   Complete the transfer by replacing the handset or pressing 
the ON/OFF
 key.
Action Result
1.   While on a call, press the HOLD
 key. Intercom dial tone
2.   Enter a trunk access code.
3.   Dial the number to which the call is to be transferred.
4.   Complete the transfer by replacing the handset or pressing 
the ON/OFF
 key.
Action Result
1.   While on a call, press the HOLD
 key. Intercom dial tone
2.   Dial the extension number to which the call is to be trans-
ferred.
3.   If your extension does not have Auto Camp-On activated, 
enter the Camp-On (Call Waiting) code (default = 2
).Camp-on tone heard at called extension
4.   Complete the transfer by replacing the handset or pressing 
the ON/OFF
 key.  
						

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Chapter 6. DSLT Features Section 700 - Operation
Related Programming
• FF1-0-03: Extension COS (Onhook Transfer at Ringback)
• FF1-0-03: Extension COS (Onhook Transfer at Talk)
• FF1-0-03: Extension COS (Onhook Transfer at Camp-on) 
Considerations
• On-Hook Transfer is not enabled for the transferring party’s Extension Class of Service (COS), 
he/she cannot complete the transfer.
• If the call is not answered by the third party before the Transfer Recall Timer expires, the call 
will recall to the transferring extension.
• If a Transfer Recall is not answered before the Recall Duration Timer expires, the call will revert 
to the Attendant group.
• If the called party does not exist, the call recalls to the transferring extension.
• You cannot transfer a call to an extension that has Do-Not-Disturb (DND) activated.
• You can transfer a call to an extension that has Call Forwarding activated. The transferred call 
will follow the call forwarding path of the extension it is transferred to. For example, if extension 
221 is forwarded to extension 225, calls that are transferred to extension 221 will be forwarded to 
extension 225.
• Calls can be transferred from paging using supervised transfer.
• If a call is unsupervised transferred to a busy extension, the call will camp on to the busy 
extension.
• To transfer to a outside party, it is best to use supervised transfer. If the trunk-to-trunk on-hook 
transfer restriction is enabled, a blind transfer will result in the loss of the second call but the 
second call will be kept on hold. If not enabled and the second outside party is busy, the 
transferred party will receive busy.
Camp-On (Call Waiting)
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
If you dial a busy extension, you can camp onto that extension and send a Call Waiting signal to the 
called party. The called party then needs only to replace the handset and pick it up again to be 
automatically connected to the new call. The called party can also press the HOLD key to place the 
first call on hold and then answer the waiting call.
The System provides two types of call waiting: 
•Automatic Call Waiting: You do not need to enter a code to send the Call Waiting signal to 
the busy extension. You need only to remain on the line. 
•Manual Call Waiting: You must enter a code to send a Call Waiting signal to the busy 
extension. 
						

							Section 700 - Operation Chapter 6. DSLT Features
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Operation
To set Automatic Camp-on:
To set Manual Camp-on:
To answer a Camp-on (Call Waiting) signal:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Manual Camp-on Send)
• FF1-0-03: Extension COS (Manual Camp-on Receive)
• FF1-2: Dial Plan
• FF3: Extension COS
• FF3-0: Auto Camp-on 
Considerations
• You can transfer an outside call to a busy extension using Camp-on. See “Camping a Call Onto a 
Busy Extension” on page 223.Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Dial the extension number. •   Called party hears alert tone
•   Calling party hears ringback tone
3.   Remain on the line until the called party answers.
Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Dial the extension number. Busy tone
3.   Enter the Camp-on (Call Waiting) code (default = 2
). •   Called party hears alert tone
•   Calling party hears ringback tone
4.   Remain on the line until the called party answers.
Action Result
1.   Replace the handset or press the ON/OFF
 key.
2.   Lift the handset or press the ON/OFF
 key again to be con-
nected to the waiting call.
OR....
Press the HOLD
 key.•   Current call placed on hold
•   Connected to waiting call 
						

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Chapter 6. DSLT Features Section 700 - Operation
Conference Calls
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
Conference Calls allow you to add another party to an existing conversation. With the standard 
system configuration, up to 3 parties can be included in a conference call at any one time. If the 
optional Conference Card is installed, up to 8 parties can participate in a conference call.
The System supports the following types of Conference Calls: 
• Three-Party Conferencing 
• Eight-Party Conferencing
Three-Party Conferencing
The System supports the following types of three-party conference calls:
• 3 extensions
• 2 extensions and 1 CO line
• 1 extension and 2 CO lines
Operation
To establish a three-party conference call:
Hardware Requirements
•N/A
Related Programming
• FF1-1: System Timers (Trunk to Trunk)
Considerations
•N/A
Eight-Party Conferencing
With the optional Conference Card installed, up to 8 parties can be included in a conference call. 
However, only one of the parties can be a CO line (i.e., 8 extensions or 7 extensions and 1 CO line).Action Result
1.   While on a call, press the 
HOLD key. Current call on hold
2.   Enter a trunk access code, or dial the number of the exten-
sion you wish to add to the call.Outside dial tone (if trunk access code 
entered)
3.   If you entered a trunk access code in step 2, dial the number 
of the party you wish to add to the call. Otherwise, proceed 
to step 4.
4.   Press the 
CONF key when your call is answered. Connected to party
5.   To add another party, repeat steps 1-4. 
						

							Section 700 - Operation Chapter 6. DSLT Features
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Operation
To establish an eight-party conference call from the idle status:
To establish an eight-party conference call from your current call:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (8-Party Conference)
• FF3: Extension COS
Considerations
• A Conference Card (VB-44120) must be installed in the System in order to use Eight-party 
Conferencing.
• If the originating party hangs up, the conference call will be disconnected. If any other party 
hangs up, the conference call will remain in progress.Action Result
1.   Lift the handset or press the ON/OFF
 key. Intercom dial tone
2.   Enter the Eight-Party Conference code (default = 788
).
3.   Press the HOLD
 key.
4.   Enter a trunk access code, or dial the number of the exten-
sion you wish to add to the call.
5.   If you entered a trunk access code in step 4, dial the number 
of the party you wish to add to the call. Otherwise, proceed 
to step 6.
6.   Press the CONF
 key when your call is answered. Connected to called party
7.   To add additional parties to the call, repeat steps 3-6.
Action Result
1.   While on a call, press the HOLD
 key. Current call on hold
2.   Enter the Eight-Party Conference code (default = 788
).
3.   Enter a trunk access code, or dial the number of the exten-
sion you wish to add to the call.
4.   If you entered a trunk access code in step 3, dial the number 
of the party you wish to add to the call.
5.   Press the CONF
 key when your call is answered.
6.   To add additional parties to the call, press the HOLD
 key 
and repeat steps 3-5. 
						

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Chapter 6. DSLT Features Section 700 - Operation
Do-Not-Disturb
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
You can make an extension unavailable by activating the Do-Not-Disturb (DND) feature. When DND 
is activated, calls to that extension receive busy tone.
You can set or cancel DND from either your extension or from an alternate extension.
Operation
To set DND for your own extension:
To cancel DND for your own extension:
To set DND for another extension:
To cancel DND for another extension:Action Result
1.   Lift the handset or press the 
ON/OFF key. Intercom dial tone
2.   Enter the DND Set/Cancel code (default = 
720).
3.   Replace the handset or press the 
ON/OFF key.
Action Result
1.   Lift the handset or press the 
ON/OFF key. Intercom dial tone
2.   Enter the DND Set/Cancel code (default = 
720).
3.   Replace the handset or press the 
ON/OFF key.
Action Result
1.   Lift the handset or press the 
ON/OFF key. Intercom dial tone
2.   Enter the DND Set by Other Phone code (default = 
740).
3.   Dial the extension number.
4.   Replace the handset or press the 
ON/OFF key.
Action Result
1.   Lift the handset or press the 
ON/OFF key. Intercom dial tone
2.   Enter the DND Cancel by Other Phone code (default = 
750).
3.   Dial the extension number.
4.   Replace the handset or press the 
ON/OFF key. 
						

							Section 700 - Operation Chapter 6. DSLT Features
576-13-700 DBS 576 (USA), Revised 6/11/98  229
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Manual DND Override Send)
• FF1-0-03: Extension COS (Forced DND Override)
• FF1-0-03: Extension COS (DND Set/Clear)
• FF1-0-03: Extension COS (DND Set/Clear Other)
• FF1-2: Dial Plan
• FF3: Extension COS
Considerations
• Forced DND override is available.
• DND override function is available by Busy Override code.
DP to DTMF Signal Conversion
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
Dial Pulse (DP) to Dual Tone Multifrequency (DTMF) Signal Conversion allows you to switch from 
DP to DTMF signaling when using a DP trunk. For instance, if you dial into a Voice Mail system 
using a DP trunk, you can switch to DTMF signaling to communicate with the Voice Mail system. 
(The System can automatically change DP to DTMF tones based on the incoming and outgoing 
timers).
Operation
To switch from DP to DTMF dialing:
Hardware Requirements
•N/A
Related Programming
• FF1: DTMF 
• FF2: DP to DTMF (Outgoing)
• FF2: DP to DTMF (Incoming)
Considerations
•N/AAction Result
1.   Press the *
 key or the #
 key. 
						

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Chapter 6. DSLT Features Section 700 - Operation
Flash
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
You can send a flash signal on your telephone to release an outside line and then either automatically 
reseize the same outside line or switch to extension dial tone status by pressing the 
FLASH key.
Trunk programming determines whether your phone reseizes the outside line or switches to extension 
dial tone status.
Hardware Requirements
•N/A
Related Programming
• FF1-1: Flash Timer
• FF2: Flash Pattern
• FF2: Flash Key Operation
• FF3: Flash on PROG (Recall)
Considerations
•N/A
Hot Line
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
Hot Line enables you to immediately connect to another pre-assigned extension or speed dial number 
simply by lifting the handset. You do not have to dial any digits.
Operation
To immediately connect to a pre-assigned extension or speed dial number:
Hardware Requirements
•N/A
Related Programming
• FF5-5: Hot LineAction Result
1.   Lift the handset or press the 
ON/OFF key. Automatically connected to pre-assigned 
extension or speed dial number