OKI MC561dn User Manual

							281 – Issues: Copying Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
The Copied Output Is Different from the 
Original Document
Unable 
to 
copy.Is the Continuous 
Scan mode on?Select [Start sending] on the display 
screen.
Is the MFP off line?Press the  key on the control 
panel, and then select [On-Line].
Do you have access to 
make copies?Enter your authorized PIN or user 
name and password.
Unable 
to copy 
mixed 
size 
docum
ents.Is [Mixed Size] set to 
[OFF]?Set [Mixed Size] to [ON].
Is the size of your 
document compatible 
for making mixed size 
copies?Use documents of sizes supported for 
mixed size copying.
Is paper of all the 
sizes of your original 
loaded?Load paper of the required sizes on 
each paper tray. The paper trays need 
to be set to [ON] or [ON(Prior)] from 
the  key > [Paper Setup] 
> [Select Tray] > [Copy].
Unable 
to sort 
copies.Is [Sort] set to [OFF]?Set [Sort] to [ON].
Is there memory 
overflow?Install additional RAM (optional), or 
reduce the number of documents.
SymptomPoint to checkRemedy
The copied output is 
different from the 
original document.Is [DuplexCopy] 
enabled?Set [DuplexCopy] to 
[OFF].
Is [Mixed Size] set 
to [ON]?Set [Mixed Size] to 
[OFF].
Sympt
omPoint to checkRemedy
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							282 – Issues: Copying Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
The size of the copied 
output is different from 
the size of the original 
document.Is the proper size 
paper for the 
document loaded on 
the paper tray? Load the proper size 
paper for the 
document. 
Is the zoom ratio 
properly set?Set the proper zoom 
ratio. 
Is [Repeat] set to 
[ON]?Set [Repeat] to [OFF].
A part of the document 
image is missing on the 
copied output. Is [Edge Erase] set 
to [ON]?Set [Edge Erase] to 
[OFF].
Is [Margin] set to 
[ON]?Set [Margin] to [OFF].
Is [N-in-1] set to 
[ON]?Set [N-in-1] to [OFF].
SymptomPoint to checkRemedy
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							283 – Issues: Fax Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Trouble after Starting to Copy
Fax Issues __________________
Note
If the following information does not solve the trouble, call your 
local service dealer.
SymptomPoint to checkRemedy
The MFP is slow 
to start 
copying.Is [Warming Up] or 
[Preparing] displayed 
on the display screen?The MFP is preparing.
wait until it starts copying.
A copy job is 
cancelled.Is any error occurring?A copy job is cancelled when 
specific errors occur while 
copying.
Clear the error and start the 
copy job again.
Is there paper on the 
MP tray?When copying using paper 
from the MP tray, check if 
enough paper is loaded on 
the MP tray before starting 
to copy.
And, press the  
key and select [Paper Setup] 
> [Select Tray] > [Copy] > 
[MP tray], and then check 
that [ON] or [ON(Prior)] is 
selected.
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							284 – Issues: Fax Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Unable to Send a Fax
SymptomPoint to checkRemedy
Unable to send a 
fax.Did you perform the 
correct procedure?Check the appropriate 
procedure and try again.
Did you specify the 
correct number?If you use speed dial, print the 
speed dial list and check the 
entry.
Did you specify the 
appropriate 
command line?Specify the appropriate 
command line for your region.
Is it due to the 
recipient MFP?Contact the recipient and ask 
him to check the MFP status.
The MFP does 
not continuously 
scan a 
document.Did you load the 
document correctly 
on the ADF?Keep the leading edges of the 
pages in the document even.
Did you load a 
document other 
than A4, letter or 
legal 13/13.5/14 on 
the ADF?Only A4, letter, and legal 13/
13.5/14 size documents can be 
sent from the ADF. 
The MFP does 
not send a fax 
even though you 
dialed the 
number and 
pressed .Did you specify the 
appropriate 
command line?Specify the appropriate 
command line for your region.
Did you load the 
document correctly?Load the document correctly.
Did you dial the 
correct number?Dial the correct number.
Is the recipient’s 
line busy?Wait until the line is open and 
try again.
Unable to 
transmit a fax 
manually.Did you put down 
the handset before 
pressing ?Press  first and 
then put down the handset.
The MFP does 
not start 
scanning (during 
memory 
transmission).Did you load the 
document correctly?Load the document correctly.
Is there enough 
memory?Check the available memory.
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							285 – Issues: Fax Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Unable to Receive a Fax
Unable to Send or Receive a Fax
SymptomPoint to checkRemedy
Unable to 
receive a fax.Did you specify the 
appropriate reception 
mode?Check the reception mode
Is there paper in the tray?Load the paper.
Is there a paper jam?Check the error message 
and remove the jammed 
paper.
Is the telephone cable 
correctly connected to the 
MFP?Connect the telephone 
cable correctly.
Is there enough memory?Check the available 
memory.
Unable to 
receive a fax 
manually.Did you put down the 
handset before pressing 
?Press  first 
and then put down the 
handset.
F code polling 
fails and an 
error message 
is printed out.Did the sender store a 
document in a bulletin 
box?Contact the sender and ask 
him to store the polling 
document.
SymptomPoint to checkRemedy
Unable to 
send or 
receive a fax.Did you install an IP 
phone on the MFP in a 
broadband 
environment?Press the  key and 
select [Admin Setup] > [User 
Install] > [Super G3] > [OFF].
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							286 – Issues: Scan Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Wrong Paper Used for Received Faxes
Scan Issues _________________
Note
If the following information does not solve the problem, call your 
local service dealer.
SymptomPoint to checkRemedy
The MFP does not 
select the 
appropriate size 
paper for the 
received fax.Did you specify other than 
[Plain] or [Recycled] in 
[Media Type] for the paper 
tray used for fax reception?Specify [Plain] or 
[Recycled] in [Media 
Type] for the paper 
tray used for fax 
reception.
SymptomPoint to checkRemedy
Cannot start 
scan job.Is the MFP turned on? Turn on the MFP.
Is the cable connected to 
the MFP?Check the cable connections 
and connect them properly.
Is there any damage to 
the cable?Change the cable.
Is the network setting 
done properly?Do the network setting 
properly.
Is an error occurring? Follow the instructions 
displayed on the display 
screen of the MFP.
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							287 – Issues: Scan Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Transmission 
and reception 
of e-mail 
cannot be 
done.Did you connect the 
Ethernet cable after 
turning on the MFP?Turn off the MFP. Connect 
the Ethernet cable and then 
turn on the MFP.
Is the e-mail address of 
the MFP set?Set the e-mail address of 
the MFP.
Did you enter the wrong 
e-mail address?Enter the correct e-mail 
address.
Is the SMTP server 
address setting correct?Check the SMTP server 
setting.
Is the POP3 server 
address setting correct?Check the POP3 server 
setting.
Is the DNS server address 
setting correct?Check the DNS server 
address setting.
Is another job running? Wait until the other job 
finishes.
Is an error occurring? Follow the instructions 
displayed on the display 
screen of the MFP.
Files cannot 
be saved in a 
network file 
folder.Is the FTP/CIFS setting 
right?Check the profile settings.
Is an error occurring? Follow the instructions 
displayed on the display 
screen of the MFP.
SymptomPoint to checkRemedy
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							288 – Issues: Print Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Print Issues _________________
Note
If the following information does not solve the problem, call your 
local service dealer.
SymptomCauseRemedy
Vertical white 
lines appear.The LED heads are dirty. Wipe the LED heads 
with a soft tissue 
paper.
The toner is low. Replace the toner 
cartridge.
Foreign materials may be 
present on the image drum.Replace the image 
drum unit.
The light-shielding film of 
the image drum unit is dirty.Wipe the film with a 
soft tissue paper.
The image drum unit is not 
installed properly.Install the image drum 
unit properly.
The ADF document glass is 
dirty.Clean the ADF 
document glass.
Printed images 
are fading 
vertically.The LED heads are dirty. Wipe the LED heads 
with soft tissue paper.
The toner is low. Replace the toner 
cartridge.
The paper is unsuitable. Use supported paper.
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							289 – Issues: Print Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Printed images 
are light.The toner cartridge is not 
installed properly.Install the toner 
cartridge properly.
The toner is low. Replace the toner 
cartridge.
The paper is moist. Use paper stored in 
proper temperature 
and humidity 
conditions.
The paper is unsuitable. Use supported paper.
The paper is unsuitable.
The settings of media type 
and width are incorrect.Press the  
key and select [Paper 
Setup] > the paper 
tray you are using, and 
then select the proper 
values for [Media 
Type] and [Media 
Weight]. Or, select the 
thicker values for 
[Media Weight].
The paper is recycled. Press the  
key and select [Paper 
Setup] > the paper 
tray you are using, and 
then select the thicker 
values for [Media 
Weight].
Yellow and green are used in 
the original document.If the original data was 
transmitted, ask the 
sender to change the 
color of the original 
document to black and 
white.
SymptomCauseRemedy
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							290 – Issues: Print Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Printed images 
are partially 
faded. White 
spots and lines 
appear.The paper is too moist or 
dry.Use paper stored in 
proper temperature 
and humidity 
conditions.
[Paper Black Setting] or 
[Paper Color Setting] is 
improperly configured.Press the  
key and select [Admin 
Setup] > [Print Setup] 
> [Print menu] > 
[Printer Adjust], and 
then change the value 
for [Paper Black 
Setting] or [Paper 
Color Setting].
Vertical lines 
appear.The image drum unit is 
damaged.Replace the image 
drum unit.
The toner is low. Replace the toner 
cartridge.
The document glass and 
paper feed roller of the ADF 
are dirty. Clean the document 
glass and paper feed 
roller.
SymptomCauseRemedy
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