OKI MC561dn User Manual

							241 – Issues: Error Messages
MC361/MC561/CX2731 MFP Advanced User’s Guide
Issues
This chapter provides solutions to the problems you may encounter 
while operating your MFP.
Error Messages ______________
This section explains the causes and remedies for the error messages 
displayed on the display screen and the function of the  
key.
Note
In the following tables, 
• “%COLOR%” indicates C (cyan), M (magenta), Y (yellow) or K 
(black).
• “%TRAY%” indicates tray 1, tray 2 (optional) or the MP tray.
• “%ERRCODE%” indicates an error code.
If the displayed message includes “Please see Help for details”, 
you can check countermeasures for the error by pressing the 

						

							242 – Issues: Error Messages
MC361/MC561/CX2731 MFP Advanced User’s Guide
%COLOR% 
To n e r  L o wLights up*The toner cartridge of the 
indicated color is low. 
Prepare a replacement toner 
cartridge.
*If the  key > 
[Admin Setup] > 
[Management] > [System 
setup] > [Near life LED] is set 
to [Disable], the  
key does not turn on.
417Please install 
new K Toner 
cartridge.
Please see Help 
for details.
Blinks*The waste toner receptacle is 
full of waste toner.
Replace it the K toner 
cartridge.
*The  key lights up 
when the message is 
displayed again.
550
551
552
553
%COLOR% 
Toner cartridge 
Regional 
Mismatch: 
%ERRCODE%
Please see Help 
for details
BlinksThe toner cartridge is not a 
genuine Oki toner cartridge 
and may damage your MFP.
Use a genuine Oki toner 
cartridge for the indicated 
color.
550: Y
551: M
552: C
553: K
554
555
556
557
%COLOR% 
Toner cartridge 
Regional 
Mismatch: 
%ERRCODE%
Please see Help 
for details
BlinksThe toner cartridge is not 
intended for use with this 
model.
Use a toner cartridge which is 
intended for use with this 
model.
554: Y
555: M
556: C
557: K
CodeMessage 
keyCause/Remedy
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							243 – Issues: Error Messages
MC361/MC561/CX2731 MFP Advanced User’s Guide
614
615
616
617
%COLOR% 
Toner cartridge 
Regional 
Mismatch: 
%ERRCODE%
Please see Help 
for details
BlinksThe toner cartridge is not a 
genuine Oki toner cartridge 
and may damage your MFP.
Use a genuine Oki toner 
cartridge for the indicated 
color.
614: Y
615: M
616: C
617: K
620
621
622
623
%COLOR% 
Toner cartridge 
Regional 
Mismatch: 
%ERRCODE%
Please see Help 
for details
BlinksThe toner cartridge is not a 
genuine Oki toner cartridge 
and may damage your MFP.
Use a genuine Oki toner 
cartridge for the indicated 
color.
620: Y
621: M
622: C
623: K
Non Genuine 
%COLOR% 
Toner cartridge
Please see Help 
for details
Lights upThe toner cartridge is not a 
genuine Oki toner cartridge 
and may damage your MFP.
Use a genuine Oki toner 
cartridge for the indicated 
color.
CodeMessage 
keyCause/Remedy
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							244 – Issues: Error Messages
MC361/MC561/CX2731 MFP Advanced User’s Guide
Image Drum Unit 
Near Life
Please see Help 
for details
Lights up*The image drum unit is near 
the end of its life.
Prepare a replacement image 
drum unit.
*If the  key 
>[Admin Setup] > 
[Management] > [System 
setup] > [Status in Near life] 
is set to [Enable] and [Near 
life LED] is set to [Disable], 
the  key does not 
turn on.
If [Status in Near life] is set to 
[Disable], this message is not 
displayed and the  
key does not turn on.
Fuser Unit Near 
Life
Please see Help 
for details
Lights up*The fuser unit is near the end 
of its life.
Prepare a replacement fuser 
unit.
*If the  key > 
[Admin Setup] > 
[Management] > [System 
setup] > [Status in Near life] 
is set to [Enable] and [Near 
life LED] is set to [Disable], 
the  key does not 
turn on.
If [Status in Near life] is set to 
[Disable], this message is not 
displayed and the  
key does not turn on.
CodeMessage 
keyCause/Remedy
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							245 – Issues: Error Messages
MC361/MC561/CX2731 MFP Advanced User’s Guide
Belt Unit Near 
Life
Please see Help 
for details
Lights up*The belt unit is near the end 
of its life.
Prepare a replacement belt 
unit.
*If the  key > 
[Admin Setup] > 
[Management] > [System 
setup] > [Status in Near life] 
is set to [Enable] and [Near 
life LED] is set to [Disable], 
the  key does not 
turn on.
If [Status in Near life] is set to 
[Disable], this message is not 
displayed and the  
key does not turn on.
354Please change 
Fuser Unit: 354
Please see Help 
for details
BlinksThe fuser unit is at the end of 
its life. This error indicates the 
end of its life according to the 
counter, and the current job is 
stopped.
Replace it with a new fuser 
unit.
Please change 
Fuser Unit
Please see Help 
for details
Lights upThe fuser unit is at the end of 
its life.
Replace it with a new fuser 
unit.
355Please change 
Belt Unit: 355
Please see Help 
for details
BlinksThe belt unit is at the end of 
its life. This error indicates the 
end of its life according to the 
counter, and the current job is 
stopped.
Replace it with a new belt 
unit.
CodeMessage 
keyCause/Remedy
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							246 – Issues: Error Messages
MC361/MC561/CX2731 MFP Advanced User’s Guide
356Please change 
Belt Unit: 356
Please see Help 
for details
BlinksThe belt unit is at the end of 
its life.
Replace it with a new belt 
unit.
Please change 
Belt Unit
Please see Help 
for details
Lights upThe belt unit is at the end of 
its life.
Replace it with a new belt 
unit.
410
411
412
413
%COLOR% 
To n e r  E m p t y :  
%ERRCODE%
Please see Help 
for details
BlinksThe toner cartridge of the 
indicated color is empty.
Replace it with a new toner 
cartridge.
410: Y
411: M
412: C
413: K
%COLOR% 
To n e r  E m p t y
Please see Help 
for details
Lights upThe toner cartridge of the 
indicated color is empty.
Replace it with a new toner 
cartridge.
CodeMessage 
keyCause/Remedy
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							247 – Issues: Error Messages
MC361/MC561/CX2731 MFP Advanced User’s Guide
610
611
612
613
%COLOR% 
Toner cartridge 
not installed: 
%ERRCODE%
Please see Help 
for details
BlinksThe toner cartridge of the 
indicated color is not properly 
installed.
Reinstall it properly.
610: Y
611: M
612: C
613: K
%COLOR% 
Toner cartridge 
not installed
Please see Help 
for details
Lights upThe toner cartridge of the 
indicated color is not properly 
installed.
Reinstall it properly.
Please install 
New Image 
Drum Unit
Please see Help 
for details
Lights upThe image drum unit is at the 
end of its life.
Replace it with a new image 
drum unit.
%TRAY% Empty
Please see Help 
for details
Lights upThe indicated tray is empty.
Load paper in the tray.
File System is 
Full
Please see Help 
for details
\356\200\204Clo
se
Lights upThe file system is full.
CodeMessage 
keyCause/Remedy
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							248 – Issues: Error Messages
MC361/MC561/CX2731 MFP Advanced User’s Guide
File System is 
Write Protected
Please see Help 
for details
Lights upThe file system to which you 
tried to write is write-
protected. 
Memory 
Overflow
Please see Help 
for details
\356\200\204Clo
se
BlinksThe memory overflowed.
If you perform other tasks 
simultaneously, finish them 
and try again. If that does not 
work, reduce the print 
resolution.
420Memory 
Overflow: 420
Please see Help 
for details
\356\200\204Clo
se
BlinksThe memory overflowed.
Reduce the print resolution. If 
that does not work, reduce 
the size of the print data.
Access limitation 
error
Deleted 
unauthorized 
user data
Please see Help 
for details
\356\200\204Clo
se
BlinksThe MFP deleted the job of an 
unauthorized user.
Accounting Log 
Buffer is Near 
Full
Please see Help 
for details
Lights upThe job accounting log buffer 
is nearly full.
CodeMessage 
keyCause/Remedy
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							249 – Issues: Error Messages
MC361/MC561/CX2731 MFP Advanced User’s Guide
Accounting Log 
Buffer Full 
(Delete old logs)Lights upOld accounting logs are 
deleted because the 
accounting log buffer is full.
New jobs can be executed 
after one of the following 
operations.
•  The log in the unit must be 
acquired by job accounting 
server software.
• The setting of Operation at 
Log Full in job accounting 
server software must be 
changed to Does not 
acquire logs.
Accounting Log 
Writing Error
Please see Help 
for details
\356\200\204Clo
se
Lights upA job accounting log writing 
error occurred.
Disk Use Failed 
%FS_ERR%
Please see Help 
for details
\356\200\204Clo
se
BlinksA disk operation error 
occurred.
Check Data
Message Data 
Write Error 
%CODE%
Please see Help 
for details
BlinksFailed to write message data 
to be uploaded.
Contact Oki Datas customer 
support center.
CodeMessage 
keyCause/Remedy
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							250 – Issues: Error Messages
MC361/MC561/CX2731 MFP Advanced User’s Guide
Please check 
%COLOR% 
Toner cartridge
Please see Help 
for details
Lights upSomething is wrong with the 
toner sensor of the indicated 
color during printing. 
Check and reinstall the toner 
cartridge of the indicated 
color properly.
540
541
542
543
Please check 
%COLOR% 
Toner cartridge: 
%ERRCODE%
Please see Help 
for details
BlinksSomething is wrong with the 
toner sensor of the indicated 
color. 
Check and reinstall the toner 
cartridge of the indicated 
color properly.
540: Y
541: M
542: C
543: K
544
545
546
547
Please check 
%COLOR% 
Toner cartridge: 
%ERRCODE%
Please see Help 
for details
BlinksThe toner cartridge lever of 
the indicated color is not 
locked properly.
Check and lock the lever 
properly. 
544: Y
545: M
546: C
547: K
Please check 
Fuser Unit: 
%ERRCODE%
Please see Help 
for details
BlinksThe fuser unit is not properly 
installed.
Reinstall it properly.
CodeMessage 
keyCause/Remedy
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