OKI MC561dn User Manual

							261 – Issues: Error Messages
MC361/MC561/CX2731 MFP Advanced User’s Guide
Entering Directory 
Failed
Please see Help for 
details
\î\€\204Close
BlinksThe MFP failed to 
access the FTP server 
directory.
Changing Data 
Tr a n s f e r  Ty p e  
Failed
Please see Help for 
details
\î\€\204Close
BlinksThe MFP failed to 
transmit a file to an FTP 
server.
Change the data 
transfer type for the 
file.
File Writing Failed
Please see Help for 
details
\î\€\204Close
BlinksThe MFP failed to write 
to a file.
Storage Space Full
Please see Help for 
details
\î\€\204Close
BlinksThe storage space of 
the server is full. The 
MFP failed to write to a 
file.
Change File Name
Please see Help for 
details
\î\€\204Close
BlinksA file name was 
unauthorized by the 
server.
Change the file name.
CodeMessage 
key Cause/Remedy
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							262 – Issues: Error Messages
MC361/MC561/CX2731 MFP Advanced User’s Guide
Unsupported Server
Please see Help for 
details
\î\€\204Close
BlinksThe MFP does not 
support the specified 
server.
Check Network 
Share Name
Please see Help for 
details
\î\€\204Close
BlinksThe name of a network 
shared folder is invalid. 
The MFP failed to 
establish a CIFS 
connection.
Change the name of 
the shared folder.
Insert USB Memory
USB Memory
Disconnected
Lights upUSB memory is 
disconnected.
Insert a USB memory 
into the USB memory 
interface.
Remove the 
connected USB 
device
Unsupported USB 
device
 is connected.
BlinksAn unsupported USB 
device is connected.
Disconnect the USB 
device.
Remove the USB 
Hub.
USBHub is 
connected
BlinksUSB hub is connected. 
This MFP does not 
support a USB hub.
Disconnect the USB 
hub.
CodeMessage 
key Cause/Remedy
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							263 – Issues: Error Messages
MC361/MC561/CX2731 MFP Advanced User’s Guide
Error Messages: Printing
CodeMessage 
key Cause/Remedy
Off Line ModeLights upThe MFP is off line and 
cannot start a print job.
Press the  key 
on the control panel 
and then select 
[Online/Offline] on the 
print menu screen.
Error Postscript
\î\€\204Close
Lights upA Postscript error 
occurred.
This message is cleared 
by pressing the 
 key.
Deleting dataLights upCancelling received 
data.
Lights upIf a paper jam occurs 
while the  
key > [Admin Setup] > 
[Print Setup] > [Print 
menu] > [Printer 
Adjust] > [Jam 
Recovery] is set to 
[Disable], the 
remaining print job is 
cancelled.
Lights upCancelling data sent by 
a user who is not 
authorized by Job 
Accounting (optional) 
to print.
Deleting encrypted 
jobLights upDeleting an encrypted 
job.
File ErasingLights upErasing a secret file.
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							264 – Issues: Error Messages
MC361/MC561/CX2731 MFP Advanced User’s Guide
Erased Data Full
Please see Help for 
details
BlinksSecret files to be 
erased are full.
Expired Secure Job
Please see Help for 
details
\î\€\204Close
Lights upThe MFP deleted an 
expired secure Job.
This message is cleared 
by pressing the 
 key.
Received invalid data
Please see Help for 
details
\î\€\204Close
BlinksThe MFP received and 
deleted invalid data.
500Install Paper on 
MPTray
Please set 
paper(%MEDIA_SIZE
%)
To cancel, select 
[Cancel]
BlinksThe MP tray is empty.
Install the indicated 
size paper.
460
461
462
Tr a y  M e d i a  
Mismatch: 
%ERRCODE%
Install 
Paper(%MEDIA_SIZE
% %MEDIA_TYPE%) 
on %TRAY%
BlinksThe paper size or type 
in the indicated tray 
differs from that 
specified for the tray.
Load the indicated size 
or type of paper.
CodeMessage 
key Cause/Remedy
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							265 – Issues: Error Messages
MC361/MC561/CX2731 MFP Advanced User’s Guide
490
491
492
Install Paper on 
%TRAY%: 
%ERRCODE%
Please set 
paper(%MEDIA_SIZE
%)
To cancel, select 
[Cancel]
BlinksThe indicated tray is 
empty.
Install the indicated 
size paper.
430
431
Please close 
%TRAY%: 
%ERRCODE%
To cancel, select 
[Cancel]
BlinksA paper cassette of the 
indicated tray is not in 
the printer.
Install the paper 
cassette.
Access limitation 
error
Monochrome printing 
was performed due
to the color printing 
limitation
Please see Help for 
details
\î\€\204Close
Lights upA color print job sent by 
a user who is not 
authorized for color 
printing is printed in 
monochrome.
Access limitation 
error
Data was deleted due
to the color printing 
limitation
Please see Help for 
details
\î\€\204Close
Lights upA color print job sent by 
a user who is not 
authorized for color 
printing is deleted.
CodeMessage 
key Cause/Remedy
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							266 – Issues: Error Messages
MC361/MC561/CX2731 MFP Advanced User’s Guide
Access limitation 
error
Data was deleted due
to the printing 
limitation
Please see Help for 
details
\î\€\204Close
Lights upA print job sent by a 
user who is not 
authorized for printing 
is deleted.
Warming  U pLights upThe MFP is warming up, 
or cooling down.
Wait for a while without 
turning off the MFP.
This is not a 
malfunction of the MFP.
PreparingLights upThe printer unit is not 
prepared for printing.
Wait until this message 
disappears.
CodeMessage 
key Cause/Remedy
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							267 – Issues: The Status Key
MC361/MC561/CX2731 MFP Advanced User’s Guide
The Status Key _______________
Checking the MFP’s Status From the 
 Key
Checking the Trouble Status
The  key blinks or lights up when any trouble is occurring 
in your MFP. Press it to check the trouble status.
1Press the  key on the control panel to open the status 
menu.
2Be sure that [Trouble Status] is selected and then press .
3Press 
the down arrow key to select the item you want to check 
and then press .
Checking the Device and Job Status
You can check the device status, such as the residual life of the 
consumable items, and job lists from the  key.
1Press the  key on the control panel to open the status 
menu.
2Press the down arrow key to select [Device Status & Job Status] 
and then press .
3Press 
the down arrow key to select the item you want to check 
and then press .
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							268 – Issues: Unable to Print
MC361/MC561/CX2731 MFP Advanced User’s Guide
Unable to Print _______________
Note
• If the following information does not solve the problem, call your 
local service dealer.
• For issues caused by an application, contact the manufacturer of 
the application.
General Causes
Common to Windows and Macintosh
CauseRemedy
The MFP is in the sleep 
mode.Press the  key on the control 
panel to enter the standby mode.
If the sleep mode is inconvenient for you, 
disable it from the  key > [Admin 
Setup] > [User Install] > [Power Save] > 
[Sleep].
The MFP is turned off.Tu r n  o n  t h e  M F P.
An Ethernet or USB cable 
is unplugged.Check that the cable is plugged into the MFP 
and computer properly.
Something is wrong with 
a cable.Replace it with a new cable.
The MFP is off line.Press the  key on the control panel, 
and then select [On-Line].
The interface setting is 
disabled.Check the setting of the interface being used 
from the control panel.
Something is wrong with 
the print function.Check if you can print the configuration 
report.
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							269 – Issues: Unable to Print
MC361/MC561/CX2731 MFP Advanced User’s Guide
For Windows
Network Connection Problems
Common to Windows and Macintosh
CauseRemedy
The MFP is not set as the 
default printer.Set the MFP as the default printer.
The output port for the 
printer driver is incorrect.Select the output port to which the 
Ethernet or USB cable is connected.
A print job from another 
interface is in progress.Wait until the print job is done.
[Received invalid data] is 
displayed on the display 
screen and printing cannot 
be done.Press the  key and select 
[Admin Setup] > [Print Setup] > [Print 
menu] > [Printer Adjust] > [Wait 
Timeout], and then select a longer time. 
The default setting is 40 seconds.
A print job is automatically 
canceled.If using Print Job Control, the print job is 
not authorized to print, or the Job 
Accounting log buffer may be full.
CauseRemedy
Using a crossover cable.Use a straight cable.
The MFP is turned on 
before a cable was 
connected.Connect cables before turning on the MFP.
The hub and the MFP are 
incompatible or have some 
problem.Press the  key and select 
[Admin Setup] > [Network Menu] > 
[Network Setup] > [HUB Link Setting], and 
then select [10BASE-T HALF].
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							270 – Issues: Unable to Print
MC361/MC561/CX2731 MFP Advanced User’s Guide
For Windows
USB Connection Problems
Common to Windows and Macintosh
For Windows
CauseRemedy
IP address is incorrect.• Check that the same IP address is set for the 
MFP and the MFP’s port setting on the com-
puter.
• If using Oki LPR Utility, check the IP address 
setting in Oki LPR Utility.
CauseRemedy
Unsupported USB cable is being used.Use a USB2.0 cable.
An USB hub is being used.Directly connect the MFP to 
the computer.
Printer driver is not installed correctly.Reinstall printer driver.
CauseRemedy
The MFP is off line.Right-click the OKI MC561 icon and then 
select [See what’s printing] (> [OKI MC561 
(*)] when multiple drivers are installed). In 
the dialog box, select the [Printer] menu and 
then clear the check of [Use Printer Offline].
*Select the type of driver you want. 
A switch, buffer, 
extension cable or USB 
hub is being used.Directly connect the MFP to the computer.
A printer driver which 
uses a USB connection is 
installed.Remove the other printer driver from the 
computer.
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