OKI MC561dn User Manual

							271 – Issues: Unable to Install Driver
MC361/MC561/CX2731 MFP Advanced User’s Guide
Unable to Install Driver ________
Note
• If the following information does not solve the problem, call your 
local service dealer.
• For problems caused by an application, contact the 
manufacturer of the application.
USB
For Windows
SymptomRemedy
An icon of the MFP 
is not created on 
the [Devices and 
Printers] (or 
[Printers]/ 
[Printers and 
Faxes]) folder.The printer driver is not installed correctly.
Reinstall the printer driver correctly.
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							272 – Issues: Unable to Install Driver
MC361/MC561/CX2731 MFP Advanced User’s Guide
Only the first 
printer driver is 
installed even if 
multiple printer 
drivers are 
selected to install.Follow the procedure below to install a second and 
subsequent printer drivers:
1. Insert the Driver/Manual DVD into the computer.
2. Click [Run setup.exe] and follow the on-screen 
instructions.
3. Select [Install printer driver completely] from 
[Driver Installation].
3. On the [Printer port] screen, select [FILE] and 
then click [Next].
4. Complete the setup following the on-screen 
instructions.
5. On the [Devices and Printers] (or [Printers]/ 
[Printers and Faxes]), right-click the icon of the 
second or later driver and select [Printer properties].
6. From the [Ports] tab, select [USBxxx] from the 
list.
The [Unable to 
install printer 
driver] error 
message is 
displayed.Use Plug-and-Play. Follow the procedure below:
1. Ensure that the MFP and computer is turned off.
2. Connect a USB cable.
3. Turn on the MFP.
4. Turn on the computer.
5. When the Found New Hardware Wizard is 
displayed, follow the on-screen instructions to 
complete the setup.
For details, refer to [README.TXT] in the Driver/
Manual DVD.
SymptomRemedy
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							273 – Issues: OS Restrictions
MC361/MC561/CX2731 MFP Advanced User’s Guide
OS Restrictions_______________
Restrictions: Windows 7 and Windows 
Server 2008 R2
ItemSymptomDetail/Remedy
Printer 
drivers[Help] is not 
displayed.The [Help] function is not supported 
on PS printer drivers.
The [User Account 
Control] dialog 
appears.When you launch an installer or 
utility, the [User Account Control] 
dialog may appear. Click [Yes] to run 
the installer or utility as an 
administrator. If you click [No], the 
installer or utility does not start. 
Network 
Extension[Help] is not 
displayed.The [Help] function is not supported.
The [User Account 
Control] dialog 
appears.When you launch an installer or 
utility, the [User Account Control] 
dialog may appear. Click [Yes] to run 
the installer or utility as an 
administrator. If you click [No], the 
installer or utility does not start. 
Network 
ExtensionThe [Program 
Capability 
Assistant] dialog 
appears.If the [Program Capability Assistant] 
dialog appears after an installation 
(including if you stop an installation 
before it is completed), make sure to 
click [This program installed 
correctly].
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							274 – Issues: OS Restrictions
MC361/MC561/CX2731 MFP Advanced User’s Guide
Restrictions: Windows Server 2008 and 
Windows Vista
ItemSymptomDetail/Remedy
Printer 
driver[Help] is not 
displayed.The [Help] function is not supported 
on PS printer drivers.
The [User Account 
Control] dialog 
appears.When you launch an installer or 
utility, the [User Account Control] 
dialog may appear. Click [Yes] 
([Continue] for Windows Vista) to 
run the installer or utility as an 
administrator. If you click [Cancel], 
the installer or utility does not start. 
Network 
Extension[Help] is not 
displayed.The [Help] function is not 
supported.
The [User Account 
Control] dialog 
appears.When you launch an installer or 
utility, the [User Account Control] 
dialog may appear. Click [Yes] 
([Continue] for Windows Vista) to 
run the installer or utility as an 
administrator. If you click [Cancel], 
the installer or utility does not start. 
Color 
Correct 
UtilityThe [User Account 
Control] dialog 
appears.When you launch an installer or 
utility, the [User Account Control] 
dialog may appear. Click [Yes] 
([Continue] for Windows Vista) to 
run the installer or utility as an 
administrator. If you click [Cancel], 
the installer or utility does not start. 
The [Program 
Capability Assistant] 
dialog appears.If the [Program Capability 
Assistant] dialog appears after an 
installation (including if you stop an 
installation before it is completed), 
make sure to click [This program 
installed correctly].
Color 
Swatch 
UtilityThe [User Account 
Control] dialog 
appears.When you launch an installer or 
utility, the [User Account Control] 
dialog may appear. Click [Yes] 
([Continue] for Windows Vista) to 
run the installer or utility as an 
administrator. If you click [Cancel], 
the installer or utility does not start. 
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							275 – Issues: OS Restrictions
MC361/MC561/CX2731 MFP Advanced User’s Guide
The [Program 
Capability Assistant] 
dialog appears.If the [Program Capability 
Assistant] dialog appears after an 
installation (including if you stop an 
installation before it is completed), 
make sure to click [This program 
installed correctly].
PS Halftone 
UtilityThe [User Account 
Control] dialog 
appears.When you launch an installer or 
utility, the [User Account Control] 
dialog may appear. Click [Yes] 
([Continue] for Windows Vista) to 
run the installer or utility as an 
administrator. If you click [Cancel], 
the installer or utility does not start. 
The [Program 
Capability Assistant] 
dialog appears.If the [Program Capability 
Assistant] dialog appears after an 
installation (including if you stop an 
installation before it is completed), 
make sure to click [This program 
installed correctly].
ItemSymptomDetail/Remedy
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							276 – Issues: OS Restrictions
MC361/MC561/CX2731 MFP Advanced User’s Guide
Restrictions: Windows Server 2003 
Service Pack 1 and Windows XP Service 
Pack 2
Restrictions on Windows Firewall
On Windows Server 2003 Service Pack 1 and Windows XP Service 
Pack 2, the Windows firewall functionality is enhanced. The following 
restrictions may apply to printer drivers and utilities.
• The following procedures are explained using Windows XP 
Service Pack 2 as an example. The procedure and menu names 
may differ on Windows Server 2003 Service Pack 1.
ItemSymptomDetail/Remedy
Printer 
driverYou cannot print a 
file when using the 
MFP as a shared 
printer on a 
network.On the server, click [start] and then 
select [Control Panel] > [Security 
Center] > [Windows Firewall].
Select the [Exceptions] tab and select 
the [File and Printer Sharing] check box. 
Click [OK]. 
OKI 
LPR 
UtilityUnable to find a 
printer.If the [Don’t allow exceptions] check box 
is selected on the [General] tab of the 
Windows firewall, you cannot search for 
a printer in a segment that is connected 
to another router. Only printers within 
the same segment as the MFP are the 
search target. 
When you cannot find a printer, specify 
the IP address of the printer in the [Add 
Printer] or [Confirm Connections] 
screen.
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							277 – Issues: OS Restrictions
MC361/MC561/CX2731 MFP Advanced User’s Guide
Storage 
Device 
Manage
r Unable to search a 
printer.If the [Don’t allow exceptions] check box 
is selected on the [General] tab of 
Windows Firewall, you cannot search for 
a printer in a segment that is connected 
to another router. Only printers within 
the same segment as the MFP are the 
search target. 
When you cannot find a printer, enter the 
printer name (arbitrary) and IP address 
in [Printer] > [Add or Remove Printer] 
and click [OK].
Print 
Super 
VisionUnable to access 
the MFP from a 
remote computer.Click [start] and then select [Control 
Panel] > [Security Center] > [Windows 
Firewall].
Select the [Exception] tab and click [Add 
Program]. Select the following files and 
then click [Open] > [OK] > [OK]. 
• “(J2EE location)\jdk\bin\java.exe”
• “(J2EE location)\jdk\bin\javaw.exe”
• “(J2EE location)\jdk\jre\bin\java.exe”
• “(J2EE location)\jdk\jre\bin\javaw.exe”
Pop-up windows are 
blocked.If you are using Internet Explorer, pop-
up windows may be blocked.
On Internet Explorer, select [Internet 
Options] from the [Tools] menu.
Select the [Privacy] tab and click 
[Settings] on the [Pop-up Blocker] area. 
On the [Pop-up Blocker Settings] 
window, enter the URL of Print Super 
Vision in [Address of Web site to allow] 
and then click [Add]. Click [Close] > 
[OK].
ItemSymptomDetail/Remedy
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							278 – Issues: OS Restrictions
MC361/MC561/CX2731 MFP Advanced User’s Guide
Driver 
Installe
rUnable to find a 
printer.If the [Don’t allow exceptions] check box 
is selected on the [General] tab of 
Windows Firewall, you cannot search for 
a printer in a segment that is connected 
to another router. Only printers within 
the same segment as the MFP are the 
search target. 
Enter “*” in the fourth digit of the IP 
address range to search.
Unable to access 
the MFP from a 
remote computer.Click [start] and then select [Control 
Panel] > [Security Center] > [Windows 
Firewall].
Select the [Exception] tab and click [Add 
Port]. Add the port number of the web 
site on which Driver Installer is installed.
Click [start] and then select [Control 
Panel] > [Performance and Maintenance] 
> [Administrative Tools].
Double-click [Component Services] and 
change the access authority of the 
component for Driver Installer.
For details on how to configure the 
settings, refer to the readme file stored 
in [start] > [All Programs] > [Okidata] > 
[Driver Installer] > [Readme].
ItemSymptomDetail/Remedy
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							279 – Issues: Copying Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Copying Issues _______________
Notes
If the following information does not solve the problem, call your 
local service dealer.
Unable To Copy
Sympt
omPoint to checkRemedy
Unable 
to 
copy.Is the MFP turned on?Tu r n  o n  t h e  M F P.
Is the MFP initializing?Wait until initializing is done.
Is your document 
properly loaded on 
the MFP?Load the document properly on the 
MFP.
Is there paper in the 
tray?Load paper in the tray.
Or, check that the paper casette is 
installed on the MFP.
Is the proper size of 
paper for your 
document loaded in 
the tray?Load the proper size of paper for your 
document.
Is the paper tray 
selectable when 
[Paper Feed] is set 
to [Auto]?Press the  key and select 
[Paper Setup] > [Select Tray] > 
[Copy] > the paper tray on which the 
paper you use is loaded, and then 
select [ON] or [ON(Prior)].
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							280 – Issues: Copying Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Is the loaded paper 
compatible with 
duplex printing?Duplex copying cannot be done 
depending on the paper size, 
document type, or document weight.
Load the right paper for duplex 
printing and configure the paper size, 
document type, and document weight 
correctly.
Is the media type of 
the paper tray set to 
[Plain] or [Recycled]?When setting [Paper feed] to [Auto], 
set the media type for the paper tray 
to [Plain] or [Recycled].
Is there a paper jam?Check the error message and remove 
any jammed paper.
Is there an empty 
toner cartridge?Replace it with a new toner cartridge.
Is the image drum 
unit at the end of its 
life?Replace it with a new image drum 
unit.
Is the fuser unit at the 
end of its life?Replace it with a new fuser unit.
Is the belt unit at the 
end of its life?Replace it with a new belt unit.
Are any covers on the 
MFP open?Close all the covers.
Is an error occurring?Clear the error.
Is another job in 
progress?Start copying after the other job is 
complete.
Is a print job from a 
computer or other 
device in progress?Wait until printing is complete.
Is a fax being 
transmitted in real 
time?Wait until the transmission is 
complete.
Sympt
omPoint to checkRemedy
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