Nortel Compact Ics 6.1 Installer Guide
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Glossary / 351 P0603539 02Compact ICS 6.1 Installer Guide control telephone: A control telephone can place the lines for which it has responsibility in or out of a Service Mode. The direct-dial telephone is a control telephone for directing calls to the extra direct-dial telephone. A telephone is made a control telephone and has lines assigned to it under Common settings in Services programming. COS: See Class of Service. cursor: A short horizontal line that appears on the Norstar telephone display to indicate that characters can be entered using the dialpad. Custom Call Routing: Answering and transferring calls can be taken over by CCR. The system answers the call and plays a recorded greeting. Callers are given options to route their call by pressing a digit. D D channel (Data channel): An ISDN standard transmission channel that is packet-switched and is used for call setup, signalling and data transmission. Data channel: See D channel. Data terminal: A device such as a modem that can be used to transfer data instead of sound over a telephone network. You cannot use Norstar programming to set up such devices. See the documentation that accompanies the device. Date: See Show Time or Time and Date. defaults: The settings for all Norstar features when the system is first installed. Settings are changed from their defaults in programming. In this manual, default settings are shown in bold text.Delayed Ring Transfer (DRT) to prime: After a specified number of rings, this feature transfers an unanswered call on an external line, to the prime telephone associated with that line. This feature is activated under Feature settings in System programming. Destination code: A two- to 12- digit number that the system interprets and then translates into the digits that you want dialed out. Both the code and its associated dialed digits are assigned under Routing service in Services programming. Dialing restriction: See Restriction filter. Dialing Modes: ²¥¡Û This feature allows you to set the dialing mode of your telephone. Norstar supports three dialing modes: Automatic Dial, Pre-Dial, and Standard Dial. All three modes support on-hook dialing (meaning you can dial a call without picking up the handset). The special features of the Automatic and Pre-Dial modes are available only when you dial on-hook. Direct-dial: A feature that allows you to dial a designated telephone in your Norstar system with a single digit. Each telephone in the system can be assigned to the direct-dial telephone. The direct- dial telephone is established under Direct-dial in System programming. Telephones are assigned to the direct- dial telephone under Capabilities in Terminals and Sets programming. Direct-dial #: A digit used system- wide to call the Direct-dial telephone. The digit is assigned under Access codes in System programming. Direct-dial number: The digit used to call the direct-dial telephone.
352 / Glossary Compact ICS 6.1 Installer GuideP0603539 02 Direct Inward System Access (DISA): The feature that allows remote users dial directly into the Norstar system and use Norstar features. Callers will hear stuttered dial tone and will be required to enter a Class of Service password to gain access to the system. See Remote Access. Directed Pickup: See Call Pickup Directed. Directory number (DN): A unique number that is automatically assigned to each telephone or data terminal. The DN, also referred to as an internal number, is often used to identify a telephone when settings are assigned during programming. Default DN assignments start at 21. DISA DN: The received number assigned to the Norstar direct inward system access facility. If a caller dials a number that is assigned to the DISA DN, the caller hears stuttered dial tone and must enter a Class of Service password. Once the password is accepted, the caller hears system dial tone and can use Remote Access features. See Remote Access. Disconnect Supervision: A setting that enables the Norstar system to detect if an external caller hangs up. Once an external caller hangs up, the Norstar system can disconnect its line. Disconnect Supervision is enabled under Trunk/Line data in Lines programming. Display: A liquid crystal display (LCD) on the Norstar telephone that guides you through feature operation and programming. Display button: The T7316, T7316E, M7310 and M7324 telephones are each equipped with three buttons located directly beneath the display. During feature operation or programming, some or all of these buttons may be used to provide further options. If an option is available, it is shown in the bottom row of the two-line display, directly above the corresponding display button. Display buttons are represented in this manual as underlined capital, such as OK. DN: See Directory number. Do Not Disturb (DND): ²¡Þ A feature that stops calls from ringing at your telephone. Only Priority Calls will ring at your telephone. A line button will flash when you receive a call, but the call will not ring. DTMF: See Dual tone multifrequency. Dual tone multifrequency: Two distinct telephone signaling tones used for dialing. E Emergency telephone: A single- line telephone (also referred to as a 500/ 2500 telephone) that becomes active when there is no power to the ICS. Evening schedule: See Schedules, and Services. Event message: Event messages are stored in the system log and displayed during a Maintenance session. They record a variety of events and activities in the Norstar system. Exceptions: See Overrides. Expansion Cartridge: A cartridge that allows you to connect an additional eight telephones to your Norstar system. External call: A call to a destination outside the Norstar system. External Call Forward: See Line Redirection.
Glossary / 353 P0603539 02Compact ICS 6.1 Installer Guide External code: The number you dial to get an external line. By default it is 9, but this can be changed under Access codes in System programming. You do not always need an external code. It is primarily to support the M7100/T7100 telephones and single line telephones using an Analog Terminal Adapter. External line: A line on your Norstar telephone used for making calls to destinations outside the Norstar system. External music source: See Music source. External paging: A feature you can use to make voice announcements over an externally-mounted loudspeaker connected to the ICS. The external speaker is not a Norstar component and must be supplied by the customer. F Feature button: Many Norstar features are invoked by pressing the Feature button followed by a feature code. The feature button is also used to exit a feature. Feature Cartridge: A replaceable cartridge containing the Norstar features. The Feature Cartridge is inserted into the ICS. Feature code: A number that is used to activate a particular feature. Feature programming: ²•‹ Allows you to program a feature code onto a memory button. Forward: See Call Forward. Full Autohold (on idle line): When this feature is on, if you select an available line, and then do something that selects another line, the first line is put on hold. Full Autohold is enabled under Trunk/Line data in Lines programming.Full handsfree: See Handsfree. G Group Listening: ²¡âÛ A feature that allows you to have others in your office hear a caller through your phone’s speaker. The caller hears you only when you speak into the handset and cannot hear other people in the office. You can cancel Group Listen for the current call. Group Listen is cancelled automatically when you hang up the Group Listen call. H Handsfree: A feature you can use to make calls without using the telephone handset. Full handsfree is activated under Capabilities in Terminals and Sets programming. When it is activated, a handsfree/mute button is automatically assigned to the telephone. Handsfree (HF) Answerback: When activated, this feature automatically turns on the microphone at a telephone receiving a Voice Call so that the person receiving the call can respond without lifting the handset. It is activated under Capabilities in Terminals and Sets programming. Handsfree/Mute button: See Handsfree. Hardware: A section in programming that shows what equipment has been installed in the ICS. This section is accessed by the installer. Headset: A head-mounted or ear-mounted telephone handset that is used instead of the hand-held handset. Headsets are not Norstar components and must be supplied by the customer.
354 / Glossary Compact ICS 6.1 Installer GuideP0603539 02 Held (Line) Reminder: A Norstar telephone rings and displays the message On hold: LINENAM when an external call has been placed on hold for a certain period of time. The Held Line Reminder feature and Remind delay are set under Feature settings in System programming. HF Answerback: See Handsfree Answerback. Hold button: ³ This button is used to suspend calls so that the person using the telephone can perform another task without disconnecting the caller. Hookswitch Flash: See Link time. Hospitality The Hospitality features allow business which use hospitality telephones, or room-based telephones, to control access, alarms, and maintenance duties through the telephones. Host system signaling: Also referred to as end-to-end signaling. Norstar telephones can access a remote system or dial a number on an alternate carrier by means of host feature activation, such as Link, Pause and Run/ Stop. Hotline: This feature automatically calls a pre-assigned number when the telephones handset is lifted or the handsfree/mute button is pressed. A Hotline number can be an internal or external number. Hotline is assigned under Capabilities in Terminals and Sets programming Hunt group: The hunt groups feature allows a group of sets to be called by a single directory number ensuring that calls are easily routed to the appropriate group. I I/C: An abbreviation of intercom. ICS (integrated communication system): The central hardware component in the Norstar system. The ICS has its own processor and memory, and provides a physical point of connection for the various types of devices, telephones, and cartridges used in Norstar. The ICS can function on its own as a basic system (with eight Norstar telephones and four external lines), or be expanded to a total of 24 telephones and 8 lines. I-ATA: See Internal Analog Terminal Adapter. Installer password: A one-to six- digit password that prevents unauthorized access to programming. The Installer password can be assigned and changed in Passwords programming. internal analog terminal adapter (I-ATA): A device built into the Norstar ICS, which permits the connection of analog telecommunication devices such as fax machines, answering machines, and single line telephones. The system has one I-ATA. integrated communication system: See ICS. Integrated Services Digital Network (ISDN): A digital telephone service that allows for a combination voice and data connection over a single, high-speed connection. ISDN service can operate over the same copper twisted-pair telephone line as analog telephone service. Intercom button: A button that provides access to internal lines used for calls within a Norstar system and access to external lines through a line pool or external code. A telephone may be
Glossary / 355 P0603539 02Compact ICS 6.1 Installer Guide assigned zero to eight Intercom buttons. This is done under Line access in Terminals and Sets programming. Intercom keys: See Intercom button. Internal line: A line on your telephone dedicated to making calls to destinations inside your Norstar system. An internal line may still connect you with an external caller if you use it to access a line pool or to pick up a call using Norstar call handling features such as Call Park or Call Pickup Directed. Internal number: A number (also referred to as a Directory Number or DN) that identifies a Norstar telephone or device. Internal user: Someone using a Norstar telephone within a Norstar system. ISDN: See integrated services digital network. ISDN DN: A directory number (DN) used by ISDN terminal equipment connected to the ICS. The system uses a maximum of seven ISDN DNs. K Key indicator module (KIM: This is an add-on module for the T7316E telephone that adds 24 additional functional memory buttons to the telephone functionality. key service unit (KSU): See ICS (integrated communication system). L Last Number Redial: ²Þ A feature that allows you to redial the last external number you dialed. Least cost routing: See Routing service.Line: The complete path of a voice or data connection between one telephone (or other device) and another. Lines: A programming section that allows you to assign settings to each trunk and external line. Lines programming can be done by an installer or a system coordinator plus. A system coordinator can program the name of a line. Line restriction: See Restriction filter. Line number: A number that identifies an external line. The total number of lines depends on how many Trunk Cartridges are installed. Line Pool: ²ßÝ A group of lines used for making external calls. Line pools provide an efficient way of giving a telephone access to external lines without taking up many line buttons. A line is assigned to be part of a line pool under Trunk/ Line data in Lines programming. Line Redirection: ²¡Ý A feature that allows you to redirect all calls on an incoming line to a destination outside the Norstar system. Once a line is redirected it cannot be answered within the Norstar system. The system may be set up to give a brief ring when a call comes in on a redirected line, under Capabilities in Terminals and Sets programming. This feature differs from Call Forward in two ways. It redirects only external calls (not internal calls) and it redirects calls to destinations outside the system. Call forward redirects calls only to destinations inside the Norstar system. See Call Forward. Link: ²àÚ If your Norstar system is connected to a Private Branch Exchange (PBX), you can use a Link signal to access special features. The Link signal can also be
356 / Glossary Compact ICS 6.1 Installer GuideP0603539 02 included as part of a longer stored sequence on an External Autodial button or in a Speed Dial code. The Link symbol ( ¤) uses two of the 24 spaces in a dialing sequence. Long Tones: ²¡â¡ A feature that allows you to control the length of a tone so that you can signal devices such as fax or answering machines which require tones longer than the standard 120 milliseconds. Loop Start Trunk Cartridge: The Trunk Cartridge that allows you to connect loop start trunks to the Norstar system. Lunch schedule: See Schedules, and Services. M M7000 telephone This telephone has a no display. It does have four memory buttons. (Note this telephone is only supported on systems running Profile 2, 3, or 4). M7100 telephone: A telephone with a single line display and one programmable memory button without an indicator. M7208 telephone: A telephone with a single-line display and eight programmable memory buttons with indicators. M7310 telephone: A telephone that has a two-line display, three display buttons, 10 programmable memory buttons with indicators, and 12 dual memory programmable buttons without indicators. An M7310 can be equipped with a Busy Lamp Field. M7324 telephone: A telephone with a two-line display, three display buttons, and 24 programmable memory buttons with indicators. An M7324 telephone can be equipped with one or two CAP modules. Maintenance: A type of programming that is used to diagnose and repair problems in the Norstar system. Maintenance is accessed by an installer or a system coordinator plus. Malicious Caller ID (MCID) This feature is a European ETSI-based network feature that allows a user to use ²¡áà record the caller information at the service provider. Memory buttons: Buttons that can be programmed to dial frequently used features or numbers automatically. See T7316, T7316E, M7100, M7208, M7310, and M7324 telephone entries for their exact memory button configurations. Message: A feature that allows you to send a message to another Norstar user. The Message feature also allows you to know if you have any messages waiting and maintains a Message Waiting List to keep a record of your internal messages and your (external) voice mail messages. Module: A component of the Norstar 0X16 ICS. Module status: A heading in Maintenance programming that shows what types of Trunk Cartridges are connected and whether they’re busy, disabled, or malfunctioning. Monitoring See Silent Monitoring. Move Line buttons: ²¥¡Ú A feature that allows you to move assigned lines to different buttons (with indicators) on your telephone. Music source: A radio or other source of music can be connected to the ICS to provide music for the Music on
Glossary / 357 P0603539 02Compact ICS 6.1 Installer Guide Hold and Background Music features. A music source is not part of the Norstar system and must be supplied by the customer. N Names: Names can be assigned to System Speed Dial numbers, external lines, telephones, and service schedules. This is done in programming. You can use up to 16 characters to name a System Speed Dial number, and seven characters to name a telephone, line, or schedule. If a Name has not been assigned, the line number or DN will appear on the display instead of a name. Network Call Diversion (NCD) Norstar Network Call Diversion (NCD) is a network function that allows forwarding and redirection of calls outside the Norstar network when using an ETSI ISDN line. Functionality is similar to that of External Call Forward (ECF). Network DN: A number supplied by the ISDN network service provider for ISDN trunks (incoming lines). Night schedule: See Schedules; Services. NT1 (Network termination type 1): A device used to connect the U interface of an ISDN service provider and the S or T interface (the customer’s equipment). The Compact ICS can act as an NT1 when equipped with a BRI- U2 or BRI-U4 Card. O On hold: A setting that controls whether external callers hear music, periodic tones, or silence when they are placed on hold. It is assigned under Feature settings in System programming.OPS: Off premise station. OPX: Off premise extension. Overlay: See Programming overlay. Overflow: A setting in Routing Service that allows users to decide what path an outgoing call will take if all the lines used in a particular route are in use when the call is made. Overrides: One component of a restriction filter. Overrides are numbers you can dial even if they are forbidden by a more general restriction. See Restrictions. P Page: ²ßâ A feature you can use to make announcements over the Norstar system. You can make page announcements over the telephone speakers and/or external speakers. Page Timeout: A setting that controls how long a Page Announcement can last. It can be assigned under Feature settings in System programming. Page zone: An area in the office that receives internal page announcements independently of the rest of the office. Each page zone is identified by a number. Telephones are assigned to page zones under Capabilities in Terminals and Sets programming. Park prefix: See Call park prefix. Park timeout: The time before an unanswered parked call is routed back to the telephone that parked it. Park timeout is under Feature settings in System programming. See Call Park.
358 / Glossary Compact ICS 6.1 Installer GuideP0603539 02 Password: A password is a specific sequence of digits that you enter to gain access to Norstar programming, to override restriction filters, or to use remote access with DISA. Passwords: A programming section that allows you to assign or change COS passwords, Call log passwords, or any of the programming passwords. Once you access the Passwords section, you can only modify the passwords for your level of programming. Pause: ²à¡ A feature that enters a 1.5-second delay in a dialing sequence on an external line. This is often required for signaling remote devices, such as answering machines, or when reaching through to PBX features or host systems. The Pause symbol (›) uses one of the 24 spaces in a dialing sequence. For pulse dialing, ¥ inserts a 1.5-second pause into the dialing sequence. PBX: private branch exchange. Pickup Group: ²àÞ A telephone can be placed into one of nine call pickup groups. A call ringing at a telephone within a pickup group can be picked up at any other telephone within the same pickup group. A telephone is assigned to a pickup group under Capabilities in Terminals and Sets programming. Pool: See Line pool. Pre-dial: A feature that allows you to enter a number and check it on your telephone display before it is actually dialed. If the number is incorrect, you can edit it. The number is dialed only when you pick up the handset or select a line. Prime line: The line on your telephone that is automatically selected when you lift the handset, press the handsfree/mute button or use an external dialing feature. A Prime line is assigned to a telephone under Line access in Terminals and Sets programming. Prime Set (prime telephone): A telephone that provides backup answering for incoming calls on external lines. The prime telephone for a line will ring for any unanswered calls on that line. A prime telephone is assigned to a line under Trunk/Line data in Lines programming. Priority Call: ²ßá If you get a busy signal when you call someone in your office, you can interrupt them for an urgent call. This feature is enabled for a telephone under Capabilities in Terminals and Sets programming. Private line: See Private to. Private network: A telephone network consisting of owned or leased telephone lines used to connect different offices of an organization independently of the public network. Private to: Allows you to select the telephone that will use the line exclusively. The line cannot appear on any other telephone, except the prime telephone for that line. Private lines cannot be placed into line pools. Private lines are assigned under Trunk/Line data in Lines programming. Privacy: This feature determines whether a Norstar user may select a line in use at another telephone and join an established call. Privacy is enabled under Trunk/Line data in Lines programming, but can be turned on and off by users during individual calls. Programmed release: ²¥¡á A feature that performs the function of the ¨ button in a programmed dialing sequence.
Glossary / 359 P0603539 02Compact ICS 6.1 Installer Guide Programming: Setting the way the Norstar system will work. Programming includes system-wide settings and individual telephone and line settings. Programming overlay: A paper template that is placed over the memory buttons with indicators on the T7316, T7316E, M7310 or M7324 telephone during programming. The overlay labels indicate the special function that each of the buttons takes on in programming. Public line: An external line that can be assigned to any telephone and to many telephones. A line is assigned as Public under Trunk/Line data in Lines programming. Public network: The regular telephone network that connects most homes and businesses. Pulse/tone dialing: An external line setting for pulse or tone dialing. Pulse is the traditional method of dialing used by rotary-dial or push- button single-line telephones. Tone dialing allows telephones to communicate with other devices such as answering machines. Tone dialing is required to access the features that PBX systems may offer or to use another Norstar system remotely. R Recall: See Link time. Receiver: The handset of a telephone. handset card: An abbreviated list of Norstar feature codes that is stored under the telephone handset. The card is found on a perforated sheet that comes with Norstar telephones. Remind delay: A feature that causes a telephone to beep and display the message On hold: LINENAM when a call has been on hold for a programmable period of time. This period is the Remind delay.Remote access: The ability to dial into a Norstar system from outside the system and make use of selected Norstar features. The lines, features, and dialing capabilities available to a remote user are determined by the Class of Service. If the remote access line is answered with DISA, the user must enter a Class of Service password to gain access to the Norstar systems features. Remote access dial restriction: See Remote restriction. Remote capability: A subset of Norstar features that are available to users connected through remote access. Remote restriction: A restriction filter applied to a line in order to control which digits can be dialed during an incoming remote access call. It is the equivalent of a set restriction for a remote user. Remote monitoring: A feature that allows an off-site technician with a computer call in and troubleshoot your system through the built-in modem. Remote paging: This feature allows remote users to use the Norstar paging feature. Access to this feature is governed by the Class of Service for the call. See Remote Access and Class of Service. remote user: Someone who calls into a Norstar system from a telephone outside that system and uses Norstar features or lines. See Remote Access. Restriction filter: Through a combination of restrictions and overrides, restriction filters prevent certain telephone numbers or feature codes from being dialed. Restriction filters can be applied to lines, sets, specific lines on a set, and to Class of Service passwords. The Norstar system can handle up to 100 restriction filters.
360 / Glossary Compact ICS 6.1 Installer GuideP0603539 02 Restriction service: A Services section that allows you to assign alternate restriction filters to lines, telephones, lines on a particular telephone, and alternate remote filters to lines at specified times of the day and on specified days. restrictions: One component of a Restriction filter. Restrictions are numbers you cannot dial when that filter is in effect. See also Overrides. Ring Again: ²Û A feature that can be used when you cannot get through to someone on your Norstar system because their telephone is busy or there is no answer. Ring Again instructs the Norstar system to inform you when they hang up or next use their telephone. ring group: A setting under Services that allows you to assign a number of different telephones to ring during one of the schedules.Up to 20 ring groups can be programmed by an installer or a system coordinator plus. ring type ²¥ß A feature that allows you to select one of four distinctive rings for your telephone. ring volume: ²¥¡â A feature that allows you to set the volume at which your telephone rings. ringing service: A Services section that allows you to make additional telephones ring at specified times of the day and on specified days. Rls button: Ends a call in the same way that hanging up the handset does. The Release button may also be used to end programming, Maintenance sessions, and feature operations. routing: See Routing service. Routing service: A programming section that allows outgoing calls to be directed automatically based on the numbers a caller dials. For Norstar systems linked in a network, routing can create a transparent or coordinated dialing plan. It can also be used to direct calls to the least expensive lines according to a Services schedule (sometimes called least cost routing). Run/Stop: ²¥á A feature that creates a break point in a programmed external dialing sequence. When you press a programmed key, the system dials the number up to the run/ stop. When you press it again, the system dials the digits following the run/ stop. S S loop: A type of loop provided by a BRI-ST Card. It connects the ICS to ISDN terminal equipment which uses an S interface. SAPS: See station auxiliary power supply. Saved Number R edial: ²ßà A feature that allows you to save the number of the external call you are on (providing you dialed the call) so that you can call it again later. Schedules: Any of six different sets of services that can be applied to your Norstar system. A schedule can be activated manually from a control telephone or activated automatically at specified times. See also Services. Selective line redirection: See Line Redirection. Service Modes: See Services. Service Profile Identifier: See SPID. Services: A programming section that allows you to assign which telephones ring, which restrictions apply, and which call routing is used during any of six different schedules.