Nortel Compact Ics 6.1 Installer Guide
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System prgming / 241 P0603539 02Compact ICS 6.1 Installer Guide Alarm 79 will be logged followed by the DN of the set from where the session was running Network Name DisplayInstaller password required Norstar will display the name of the calling party when it is provided by Public ISDN BRI interfaces. The displayed name may includes information such as the Receiving Calling Name and Receiving Redirected Name. Receiving Calling Party Name Network name display allows the name of an incoming BRI call to be displayed on the Norstar set receiving the call. Calling Party Name with status of PRIVATE may be displayed on the Called Party set as Private name. If the incoming Calling Name is defined by the CO as a private name, then Private name appears on the answering set. If the Calling Party Name is unavailable it may be displayed on the Called Party set as Unknown name. Receiving Redirected Name Network name display allows the receiving of the Originally Called Name (Redirecting Name) on incoming calls. The Originally Called Name will be stored, but not displayed. Network Name Display interactions Calling Name information is passed between trunks with Selective Line Redirection (SLR). Only Calling Name information is passed between trunks in cases where Direct System Inward Access (DISA) has resulted in tandeming of trunks.
242 / System prgming Compact ICS 6.1 Installer GuideP0603539 02 Intrl modemInstaller password required The internal modem used for remote programming or monitoring can operate at two different speeds. The fast speed setting uses the V.32 bis modem standard, which supports baud rates of 4.8 kbps to 14.4 kbps. In some cases, network limitations may prevent the modem from connecting at the fast speed. If you consistently have problems making calls to or from particular destinations, select the slow setting for the modem. The slow speed setting is designed for the V.22 bis standard (2400 baud) and is much less likely to suffer from problems originating on the network. Press CHANGE to select the setting: Fast or Slow. Fixed modem settings Changing the speed of the modem will force the system to restart. No parity 8 data bits 1 stop bit Tip - Disable the following high-level protocols at your modem when attempting a connection with the Compact ICS modem: V. 42, V. 42bis, MNP5, MNP10, enhanced throughput cellular (ETC). Possible command strings that would be used to disable these protocols are at&m0, at\n0, or at&q0. Check the documentation that comes with your modem for the proper command(s).
System prgming / 243 P0603539 02Compact ICS 6.1 Installer Guide Alarm reportingInstaller password required The Alarm Reporting subheading will not appear unless your Feature Cartridge comes with remote administration enabled, or you have enabled the feature using software keys. See the I-RAD chapter and Software Keys on page 255 for more information. The Norstar system can use the internal remote access device (I-RAD) to automatically send an alarm code to a remote location when it detects a significant event. Detailed information about the alarm codes is included in the Maintenance chapter. When an alarm code is generated, the system can call up to two pre- programmed numbers and transmit the code as a string of ASCII text. To activate the feature, you must set Auto-report to ON, and program at least one telephone number and outgoing line. If the call to the remote telephone number is not successful, the system will retry the call after a pre-programmed length of time. If the alarm code has not been transmitted after a pre-programmed number of retries, it will be cleared from the system. The alarm code which appears at the Alarm telephone and is recorded in the System test log is not affected by the Alarm reporting settings. If there are multiple alarms and a backlog of codes is created, the system stores a maximum of five codes in a queue. If a sixth alarm is generated, the first code in the queue is dropped. If you are sending out automatic alarm reports using the I-RAD, you should set the modem speed to support the baud rate of the device that receives the alarm report. If your system has access to a Basic Rate Interface (BRI) network, use a digital trunk supplied by a BRI Card for modem calls to get the best transmission quality.
244 / System prgming Compact ICS 6.1 Installer GuideP0603539 02 The baud rate you select for the device which will receive the alarm report should support the baud rate of the Compact ICS internal modem. See page 242 for more information. Auto-report Press CHANGE to select the setting: OFF or ON. Phone #1 Press CHANGE and enter the telephone number the system will dial to transmit an alarm code. Press OK when you have finished entering the number. It can be up to 24 digits long. Press CLR to choose None. Phone #2 The system calls the second number after the alarm is transmitted to the first number, or after trying to transmit the first number for the programmed number of retries. Press CHANGE and enter an additional telephone number the system will dial to transmit an alarm code. Press OK when you have finished entering the number. It can be up to 24 digits long. Press CLR to choose None. Use line Press CHANGE and enter the number of the line the I-RAD will use to send an alarm code. The line cannot be a target line, a line that is private to a DN, and you cannot use a line pool code. Press CLR to choose None. Tip - You can use host signaling codes in your alarm reporting telephone numbers.
System prgming / 245 P0603539 02Compact ICS 6.1 Installer Guide Retry time Press CHANGE and enter the length of time in minutes the I-RAD will wait before trying the pre-programmed telephone number again. Enter a number between 1 and 50. Press CLR to reset Retry time to the default (15 minutes). Num. retries Press CHANGE to select the number of times the system will retry the transmission of the alarm code: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9. Press CLR to reset the number of retries to the default (5 retries). Release ReasonsInstaller password required This feature is useful for diagnostic purposes. It shows the reason why an ISDN call has been released. The Release Reason can be displayed as Tip - Unlike an external RAD, the I-RAD alarm reporting feature does not require you to set the baud rate or parity. Alarm reporting can use any lines which are not private to a DN or target lines. Because alarm reporting is an internal system feature, alarms indicating major events such as a system failure may not be transmitted. Tip - It is recommended that you program the system to make at least one retry of the alarm reporting telephone number.
246 / System prgming Compact ICS 6.1 Installer GuideP0603539 02 Simple or Detailed text. When the default None is selected, no release reasons appears on the set. Release Reasons can be programmed under System prgrming. With the display showing System prgming. 1. Press ‘ until the display shows Release reasons. 2. Press ≠. The display shows Text: None. 3. Select the text to be displayed as Simple or Detailed. If you selected Simple text, press ‘ for Cause code. The Cause code is for diagnostics. Make sure it is set to N. Hospitality Services The Hospitality heading accesses the settings for the room and alarm information. With the display showing System prgming press ‘ until the display shows Hospitality. Room/desk information Use this setting to assign set DNs to a specific room. 1. At the Hospitality heading, press ≠. Room/desk info displays. 2. Press ≠. Show set: displays. 3. Enter a room set number or press LIST and press ‘ until you find the DN of the set you want to assign to a room. 4. Press ≠. Room #:None displays. 5. Press CHANGE and enter the room number, then press OK to accept the change. 6. Repeat step 6 for all the sets you want to assign. 7. Press ‘. Adm pwd req’d:Y displays 8. Press CHANGE and choose Y or N, depending on your security requirements.
System prgming / 247 P0603539 02Compact ICS 6.1 Installer Guide Call restrns You can set up call restrictions based on room occupancy states. This setting affects the Room occupancy feature. 1. At the Hospitality heading, press ≠ twice. Call restrns displays. 2. Press ≠. Vacant:00 displays. 3. Press CHANGE and enter the filter that defines the restrictions for your hospitality system. 4. Repeat steps 2 and 3 for the other room occupancy states. The table below shows an example of a call restrictions setup. Service times You can set the time when occupied rooms change from Service done to Service required. This setting affects the Room condition feature. 1. At the Hospitality heading, press ≠ until Service time displays. 2. Press ≠. Hour: 00 displays. 3. Press CHANGE and enter the hour (00 to 23). 4. If the number is less than 13, the display shows AM. Press CHANGE to select PM, if required. Press OK to accept. 5. Press ≠. Minutes: 00 displays. 6. Press CHANGE and enter the minutes (00 to 59). Room OccupancyFilter Description Vacant 11 no calls allowed except 911 Basic 11 no calls allowed except 911 and internal extensions Mid 12 no calls allowed except 911, 1800, 188 and internal extensions Full 13 no call restrictions
248 / System prgming Compact ICS 6.1 Installer GuideP0603539 02 Alarms Use this feature to create the alarm settings that will govern the alarm features for both the administrative and room sets. 1. At the Hospitality heading, press ≠ until Alarm displays. 2. Press ≠. Attn attempts:3 displays. 3. Press CHANGE until you find the number you want (1-5). 4. Press ‘. Retry intrvl:4 displays. 5. Press CHANGE until you find the number you want (2, 4, 6, or 8). 6. Press ‘. Attn duration: 15 displays. 7. Press CHANGE until you find the number of seconds you want (10, 15, 20, 30, 40, 50). 8. Press ‘. Time format:12 hr displays. 9. Press CHANGE to choose either 12hr or 24hr. 10. Press ‘. Expired alarms displays. 11. Press ≠. Notify set:None displays. 12. Press CHANGE to enter a set DN to be notified. 13. Press ‘. Use tone: N displays. 14. Press CHANGE to choose either Y (yes) or N (no). SM sets You can assign a maximum of 30 two-line display telephones to act as system monitor telephones. These are the only telephones from which you can monitor Hunt group members with the silent monitoring feature. 1. At the System prgrming prompt, press ‘ until SM sets: displays. 2. Press CHANGE and enter the number of system monitor telephones you want on your system. (Default: 5) Refer to Monitoring Hunt groups on page 210 for details about setting up Hunt group monitoring.
ETSI: Network features (profile 2) / 249 P0603539 02Compact ICS 6.1 Installer Guide ETSI: Network features (profile 2) If you are using Profile 2 for your system, and your service provider supports the features on your ETSI ISDN lines, you can configure your system to allow network diversion and/or Malicious Caller ID (MCID) recording. To program these features: 1. With the display showing System prgming press ‘ until the display shows NetworkServices. 2. Press ≠. ETSI displays. 3. Press ≠ Netwrk Redirection displays. 4. Press CHANGE to choose either Y (yes) or N (no). 5. Press ‘. MCID displays. 6. Press CHANGE to choose either Y (yes) or N (no). Network Call Diversion Norstar Network Call Diversion (NCD) is a network function that allows forwarding and redirection of calls outside the Norstar network when using an ETSI ISDN line. Functionality is similar to that of External Call Forward (ECF). NCD redirects calls using the same line on which they arrive. Call forward is efficient since there is no need for additional outside lines. Forwarding calls externally from an extension requires the user to enter either a Destination Code or Line Pool Access Code, and the number to which calls will be forwarded. Examples of NCD include: redirecting all calls from an extension to a mobile phone forwarding calls to an external destination (rather than to voicemail), when an extension is busy or the user is unavailable.
250 / ETSI: Network features (profile 2) Compact ICS 6.1 Installer GuideP0603539 02 Feature description NCD is available only over ETSI ISDN lines. It can be invoked when calls are presented to Norstar/BST extensions over ISDN lines. The user must program the selected extension. NCD is integrated with the following existing Norstar Call Forward features: Call Forward All Calls (CFAC)—implemented on Norstar Call Forward All Calls (CFAC) ²Ý, and Selective Line Redirection (SLR) ²¡Ý, also referred to as Line Redirection. This is programmable by the user. Call Forward on Busy (CFB)—implemented on Norstar Call Forward Busy. Call Forward on No Response (CFNR)—implemented on Norstar Call Forward No Answer. Programming and restrictions NCD features are accessed through existing Norstar features. Extensions requiring redirection must be programmed individually to either CFAC or SLR. Call CFB or CFNA must be set during programming. Allow redirect must be set to Yes for each extension, in Terminals&Extns/ Capabilities . Note:Any other programming applied to specific lines and extensions take precedence, for example Restrictions(extns) under Terminals&Extns. NCD is used as long as the affected lines are ETSI ISDN, and the affected DIA lines are accessible via ISDN lines. Incoming calls are diverted back to the ISDN. If NCD fails due to network errors, ECF is invoked. If ECF cannot be executed, the incoming call is routed to the line prime extension. ATTENTION! If a line is configured to appear on several extensions with redirection programmed, predicting which extension will divert the call is not possible. This should be considered during system configuration.