Nortel Compact Ics 6.1 Installer Guide

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P0603539  02Compact ICS 6.1 Installer Guide
Setting SWCA controls
You can assign up to 16 System Wide Call Appearance (SWCA) keys to 
each telephone in a group. This is performed using the Key programming 
heading under 
Terminals&Sets, User Preferences headings. SWCA 
controls are controlled by feature codes 
²¥ÞÛâto 
²¥ÞÜÞ. The user can also program this feature using these 
feature codes. Refer to the Compact ICS System Coordinator Guide for 
instructions about programming features onto memory keys.
On the system, under 
Feature Settings, SWCA Cntl you define how 
incoming calls get associated to SWCA keys and how Hold will handle the 
calls.
The 
Auto Associate setting determines if answered calls will 
automatically be assigned to SWCA keys (
Auto Associate = Y). 
If you want the user to press the Hold button or a free SWCA key before 
the call transfers to a SWCA key, set 
Auto Associate to N. Calls remain 
assigned to SWCA keys for the duration of the call.
The 
Invoke by Hold setting determines if a SWCA call put on Hold can 
be picked up from other extensions in the group. 
If you want the call to be available to be picked up by other members 
of the groups when you put a call on Hold, set 
Invoke by Hold: to Y. 
A flashing indicator appears beside an available  SWCA key when an 
incoming  call is put on Hold. 
If you want calls to remain on Hold only at the telephone where the call 
is received, set 
Invoke by Hold: to N. Even if you set this field to N, 
users can still put selected calls on SWCA hold, by pressing a free 
SWCA key to put the call on Hold.
Refer to the System Administrator Guide sections on assigning key 
programming and for instructions about using the keys.
Tips - Since SWCA keys use the park feature, ensure that 
you have park turned on for your system by specifying a Park 
Prefix (Access codes), and a park timeout setting (System 
programming, Featr settings). 
						

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1. Under Featr settings, press ≠. The display shows 
Backgrnd music:.
2. Press 
‘ until the display shows SWCA Cntrl:.
3. Press 
≠. The display shows Auto Associate: N.
4. Press 
CHANGE to choose the Y or N option. 
5. Press 
‘. The display shows Invoke by Hold: N.
6. Press 
CHANGE to choose the Y or N option. 
7. Press 
¨ to exit or ‘ to continue programming.
CLID Match
This setting determines the minimum number of digits that an external call 
must match to an existing system speed dial number in order for the system 
to offer a name display for the CLID prompt if the system speed dial 
number is set up to display the caller name. Refer to the Compact Plus 
System Coordinator Guide for information about setting up System Speed 
Dials.
1. Under 
Featr settings, press ≠. The display shows 
Backgrnd music:.
2. Press 
≠. The display shows Backgrnd music: N.
3. Press 
‘ until the display shows CLID match: 8.
4. Press 
CHANGE to select the a number from 3 to 8, or select None, if you 
do not require any number matching.
5. Press 
¨ to exit or ‘ to continue programming. 
						

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Silent Monitor
You can monitor Hunt group members using a two-line display telephone 
that has been designated as a supervisor telephone. 
You have the choice of silently monitoring the conversation, or providing 
a tone to the other two parties to indicate that the line is being monitored. 
This setting is the same for all supervisor telephones. Refer to the process 
below to determine the setting.
1. Under 
Featr settings, press ≠. The display shows 
Backgrnd music:.
2. Press 
≠. The display shows Backgrnd music: N.
3. Press 
‘ until the display shows Silent Monitor: Y.
4. Press 
CHANGE to select Y or N.
5. Press 
¨ to exit or ‘ to continue programming.
Refer to Monitoring Hunt groups on page 210  for more information about 
setting up the Silent Monitoring feature. Also refer to the MICS ICS 6.1 
System Coordinator Guide for information about using the Silent 
Monitoring feature.
Note:Some market profiles do not allow silent break-ins. In those 
markets Silent Monitor can be disabled (set to N) or a monitoring 
tone can be configured.
Direct-Dial
Direct-dial allows you to dial a designated telephone with a single digit. 
The direct-dial telephone can be inside the Norstar system or it can be 
outside the system in the public network. The direct-dial telephone is 
usually assigned to a receptionist for an entire office or for a particular 
department.
The direct dial code is entered under Access Codes. 
						

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D-Dial1
For the direct-dial telephone, indicate whether it is an internal or external 
number.
Use 
≠ and CHANGE to select the setting: Intrnl, Extrnl, or None.
Number
Enter the internal or external number that the system will automatically dial 
when someone enters the direct-dial digit.
Use 
≠, CHANGE, and the dialpad to enter the telephone number. 
The default number for the direct-dial telephone is 21.
Line selection
If you assign an external number as a direct-dial telephone, you must 
indicate which line to use for the call.
Use 
‘, CHANGE, and the dialpad to select the line for the external 
number.
Tip - There is just one direct-dial digit for the entire 
system.
The Norstar system cannot verify that the number you 
assign as an external direct-dial telephone is valid. Check 
the number before assigning it as a direct-dial telephone, 
and call the direct-dial telephone after you’ve assigned it 
in order to test it.
You cannot forward calls to any direct-dial telephone that 
is outside your Norstar system. See Call Forward in the 
Compact ICS 6.1 System Coordinator Guide. 
						

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CAP/KIM assgnInstaller password required
This setting designates a telephone as a central answering position (CAP). 
The default assignment is 
None. CAP configurations consist of one of the 
following:
M7324 telephones with attached CAP  modules. A maximum of 1 
CAP can be installed in a Norstar system.
T7316E telephones with attached KIMs. The maximum number of 
KIMs on a system, depends on the configuration of the KIM module. 
Refer to the KIM installation guide for information.
These  modules may be used to:
monitor the busy/not busy and Do Not Disturb status of Norstar 
telephones
answer external calls and extend calls to other Norstar telephones
send up to 30 messages to other Norstar telephones
provide extra memory buttons for M7324 and T7316E telephones
A KIM attached to a T7316E telephone, but not assigned with the DN of 
the telephone under 
CAP/KIM assgn, is called an ordinary KIM (OKIM) 
and is not programmed through the system. The user can configure features 
from the desktop.
A KIM attached to a T7316E which is assigned the DN of the telephone 
under 
CAP/KIM assgn is called an enhanced KIM (eKIM). Besides the 
basic operations, these KIMs can be assigned with multiple lines, including 
target lines, as well as Hunt group appearances. Only one of this type of 
KIM can be installed on a CICs system.
To configure a CAP with eKIM:
Use 
≠, CHANGE and the dialpad to enter the internal number of the 
M7324 or T7316E telephone to be designated as a CAP. 
						

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.
Tips - If CAP modules are attached to a telephone 
that has not been programmed as a CAP, then no CAP 
settings are assigned. 
If a CAP module is relocated with the telephone, the 
settings are retained. 
If you replace a T7324 CAP unit with a T7316E unit, only 
the line assignments will be copied to the new telephone, 
but not to the KIM. The telephone programming will 
revert to the default settings.
If you move an OKIM from one T7316E to another, the 
KIM will retain memory button programming. However, if 
you move an eKIM from one T7316E to another, 
programming will not follow.
Tips - A station auxiliary power supply (SAPS) is 
required for M7324 telephones that have one or more 
CAP modules attached.
A SAPs is not required for T7316E telephones with four 
or fewer KIMs. If the KIMs are designated as eKIMS, you 
can only attach a maximum of four modules to a T7316E 
telephone. You must add a SAPS if more than four KIMs 
are added to the T7316E. Note also that the line loop to 
the CAP cannot be greater than 304.8 m (1000 feet). 
						

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Access codes
Access codes are used by the system to direct calls to the correct lines and 
destinations. If the codes conflict, some of the features on the system will 
not work. The table of default settings can help you plan your access codes 
so there are no conflicts. It assumes you are using a fully expanded 
Compact ICS. See the wiring information in the Installation chapter for DN 
numbering for smaller configurations.
Digits assigned by default to programming settings
DigitUseHeading
0direct-dial digitAccess codes
1Park prefixAccess codes
2, 3, 4the first digit of B1 DNsStartup
4 and 5the first digit of B2 DNsStartup
7the first digit of ISDN DNsStartup
8the first digit of DNs used with the CTA 500dmStartup
9external line access codeAccess codes
— —line pool access code 
(Not assigned by default, but takes precedence 
over the External Line access code if there is a 
conflict.)Access codes
— —destination codeServices 
						

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Line pool codesInstaller password required
This setting allows you to assign a line pool access code for each of the 
three line pools (A to C). These codes are used to specify the line pool you 
wish to use for making an outgoing external call. 
Use 
≠, CHANGE, the dialpad, and OK to program the access code. 
The default access code is 
None..
Park prefixInstaller password required
The Park prefix is the first digit of the call park retrieval code that you enter 
to retrieve a parked call. If Park prefix is 
None, calls cannot be parked. 
Press 
CHANGE to select the setting: 1 to 9, None, or 0.
Tip - The code can be one to four digits in length. Line 
pool access codes starting with the same digit must be 
the same length.
A line pool access code can be the same as an external 
line access code. In this case, the line pool access code 
takes priority over the external line access code, and a 
line from the line pool is selected. 
A line pool access code cannot conflict with: 
the Park prefix, the direct-dial digit
the first digit of any Received number
the first digit of any DN (including the Auto DN or the 
DISA DN) 
						

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External codeInstaller password required
External code allows you to assign the external line access code. This code 
is used to allow M7100 and T7100 telephones and Analog Terminal 
Adapters (ATA) to access external lines.
Use 
CHANGE to select the setting: 1 to 9, None, or 0.
Tip - The Park prefix cannot be the same as 
the direct-dial digit
the external line access code
the first digit of a DN
the first digit of a line pool access code
the first digit of a destination code
Other programmable settings affect which numbers 
appear on the display during programming. Although 0 to 
9 are valid settings, some may be already assigned. 
If DN length changes, and the new DNs conflict with the 
Park prefix, the setting changes to 
None.
Tip - The external line access code cannot conflict with
the Park prefix
the direct-dial digit
the first digit of a line pool access code
the first digit of a DN
the first digit of a destination code.
If DN length changes, and the new DNs conflict with the 
external line access code, the setting changes to 
None. 
						

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Direct-dial #Installer password required
Direct-dial digit allows you to dial a single, system-wide digit that can be 
used to call a specific telephone, called a direct-dial telephone. 
Press 
CHANGE to select the setting: 1 to 9, None, or 0.
Auto DNInstaller password required
For calls answered without DISA, no password is required to access the 
Norstar system. The Class of Service (COS) that applies to the call is 
determined by the COS for the trunk on which the user is calling. Use
 
CHANGE
 and the dialpad to enter the digits to be received from the 
auto-answer trunk. 
Press 
CLR to set the Auto DN back to None.
Tip - Another direct-dial telephone, an extra-dial 
telephone, can be assigned for each schedule in 
Services programming.
The direct-dial digit cannot be the same as the first digit 
of:
a DN
a line pool access code
the external line access code
the Call Park prefix
a destination code
If DN length changes, and the new DNs conflict with the 
direct-dial digit, the setting changes to 
None.