Nortel Compact Ics 6.1 Installer Guide

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Dialed feature code gets busy tone
Possible problem
A resource that the remote feature uses may currently be in use. For 
example, a remote caller trying to use the paging feature would get a busy 
tone if the auxiliary speaker were being used at the time.
Solution
If repeated attempts to  use the remote feature produce a busy tone, there 
may be a malfunction in a resource that the feature uses. Check that the 
remote feature hardware is functioning normally.
Line pool access code gets overflow tone
Possible problem
If the published line pool access code is valid, the remote caller does not 
have access to that line pool.
Solution
If the incoming trunk answers with DISA, give the remote caller a COS 
password that permits access to that line pool.
OR: Change the remote package for the incoming trunk so that it permits 
access to that line pool.
OR: Give the remote caller a line pool access code that is permitted within 
the Class of Service on the incoming trunk.
Possible problem
The published line pool access code is invalid and there is no prime 
telephone for the auto-answer trunk.
Solution
1. Make sure that the published line pool access codes are correct.
2. Check that the line pool access codes have been entered correctly 
under
 Access codes in System prgrming. 
						

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Possible problem
The caller may be dialing from the network on a rotary-dial telephone or 
on a push-button telephone that uses pulse signaling.
Solution
Inform remote callers that they must dial from a push-button telephone that 
uses DTMF, also known as touch-tone signaling.
Line pool access code gets ringback
Possible problem
The published line pool access code is invalid, and the system has routed 
the call to the prime telephone for the incoming trunk.
Solution
1. Make sure that the published line pool access codes are correct.
2. Check that the line pool codes have been entered correctly under
 
Access codes in System prgrming.
Line pool access code gets busy tone
Possible problem
There are not enough lines in the line pool to serve the number of users.
Solution
If the line pool contains loop start trunks, enter Trunk/Line Data and 
move less-used loop start trunks from other line pools into the deficient line 
pool. 
						

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Dialed number gets no response
Possible problem
The remote caller, after accessing a line in a line pool, may have started 
dialing before the far end was ready to receive digits.
Solution
Instruct remote callers to wait until they hear feedback before entering any 
digits.
Possible problem
There may be a malfunction in the line that the remote caller accessed.
Solution
If the problem is persistent, check that all lines in the affected line pool are 
functioning normally.
Possible problem
There may be a malfunction in the system that the caller is trying to reach.
Solution
Inform the operators of the system at the far end that the dialed number is 
not getting through. 
						

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							P0603539  02Compact ICS 6.1 Installer Guide
Maintenance
Maintenance overview
A Norstar Maintenance session helps you diagnose problems that may 
occasionally arise within the Norstar system. 
The 
Maintenance section of programming has eight headings.
You can perform a Maintenance session from any working T7316, 
T7316E,  M7310 or M7324 telephone. Only one person at a time can 
access a Maintenance session. Photocopy the Maintenance records found 
at the end of this chapter, and keep a pencil handy to record important 
information.
System versiondisplays the version number of the system 
processor.
Port/DN statusallows you to check and change the status of 
ports in your system.
Module statusallows you to check and change the status of 
modules in your system.
Sys test logdisplays a list of test results, event messages, 
and alarm codes.
Sys admin logdisplays a list of system initializations, 
configuration sessions, invalid password 
attempts and password changes.
Provisioningallows you to place BRI loops and lines in and 
out of service .
Testsallows you to  test the connection between the 
ICS and telephones, and the connection 
between a BRI Card and the network.
Remote montrallows a technical specialist from a remote 
location to monitor the Norstar system. It is not 
a regular part of system installation or 
maintenance.  
						

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Beginning a Maintenance session
1. Release all calls on your telephone.
2. Press 
²¥¥‚¯öìéí which is the same as 
²¥¥ÛßßÜÝÝ. The display shows Password:.
3. Enter the Installer password. 
The display shows
 Terminals&Sets. Three triangular indicators º 
appear on the vertical display between the rows of buttons.
4. Place the programming overlay over the buttons pointed to by the 
indicators 
º.
5. Press 
‘ until the display shows Maintenance. 
						

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System version
System version allows you to note the version number  of the system 
processor (SP) software, which resides in the Feature Cartridge.
The SP version number can be used to determine whether you have the 
latest software release, and to trace a software fault if one occurs. For 
instance:
SP version number can indicate a Feature Cartridge incompatibility 
with your system
SP and telephone version numbers can indicate a telephone version 
incompatibility
SP and functional terminal version numbers can indicate a functional 
terminal incompatibility.
Checking the version of the system
To check the version number, start with the display reading Maintenance:
1. Press 
≠. The display shows System version.
2. Press 
≠. The display shows the version number of the SP.
3. Write the SP version number  on the appropriate Maintenance record. 
						

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Port/DN status
Port/DN status allows you to:
identify any device or line connected to the system
check the version number of a device (an analog terminal adapter, for 
example) for compatibility with the system
check the state of a device or line (for example, idle or busy)
disable or enable a device
determine which port number corresponds to each DN
determine the port number of a malfunctioning device
determine if a malfunctioning device is incompatible with the Norstar 
system
disable a device before replacing it  
Do not enable or disable ports during the first two minutes after Startup 
programming.
If you do so, incorrect ports may be enabled or disabled. To recover from 
this, disable then enable the affected modules using 
Module status.
Tip - You cannot disable the Norstar telephone 
from which you are accessing the Maintenance 
session. If you try to do this, a message appears on 
the display and you hear an error tone. If you want 
to disable that particular telephone, conduct the 
Maintenance session from another Norstar 
telephone. 
 Pick a suitable time to disable devices.
Do not disable devices when many people are 
using the Norstar system. Wait until after regular 
office hours. 
						

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Port/DN status allows you to check lines and devices on the system. 
Although the following procedures describe how to check devices, you can 
use the same procedures to check lines.
Lines can only be disabled in 
Module status.
Identifying a device connected to the system
Start with the display reading System version:
1. Press ‘. The display shows Port/DN status.
2. Press 
≠. The display shows Show port:.
3. Enter the port number of the device, or press 
DN, then enter the 
directory number of the device. The display shows port information, 
as illustrated in the sample displays. This identifies the DN (internal 
number) associated with the B1 channel.
4. Press 
DEVICE to see device information, as illustrated in the sample 
displays. If the device has version information, you will be able to see 
the information by pressing 
≠.
5. If there is more than one device attached to a port (for example, a 
telephone and a central answering position (CAP) module or a Busy 
Lamp Field), press 
≠ while the information is on the display 
to show the device and press 
‘ to see the add-on devices.
6. Press 
>B2 to display the device connected to the B2 channel.
7. Press 
– until the display shows Port/DN status.
Displays
Sample device identification display
P104:24
DEVICE >B2 STATEThis sample display indicates that port 104 is 
associated with the DN 24. Press 
DEVICE to 
see the device attached to the port.
P225:Lp225
VERSN TEI STATEThis sample display indicates that port 225 is 
associated with loop 225. Press 
TEI to see 
any terminal endpoint identifiers associated 
with the loop. 
TEI will appear only for U-NT,  T, 
or S-loops. 
						

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The following table lists some of the device types that may appear on the 
Norstar device identification display.
Explanation of device type
Checking the version number of the device
From the Norstar device identification display:
1. Press 
VERSN (if it is available) when the device information for a port 
is displayed. The display shows the version number  of the device.
2. Write this number on the appropriate Maintenance record.
3. Press 
OK to return to the Norstar device identification display from the 
display showing the version number.
4. Press 
‘ to see information about the next port number 
OR 
Press 
“ to see information about the previous port number.
DisplayExplanation
7100M7100 telephone or T7100 Business Series Terminal
7208M7208 telephone or T7208 Business Series Terminal
7310M7310 telephone or T7316 Business Series Terminal
7324M7324 telephone or T7316 Business Series Terminal
1: CAP1First CAP module attached to an M7324 telephone
J7100T7100 Business Series Terminal
J7208T7208 Business Series Terminal
J7316T7316E Business Series Terminal
1: KIMFirst KIM attached to a T7316E telephone
IATAInternal analog terminal adapter
IRADInternal remote access device
BLFBusy Lamp Field