Nortel Compact Ics 6.1 Installer Guide

							Passwords / 201
P0603539  02Compact ICS 6.1 Installer Guide
Silent Monitor password
Users must enter a password after they enter ²¥ÞÞâ to monitor 
Hunt group calls.
It is advisable to change this password frequently.
At 
Hospitality:
1. Press 
‘. SM Passwd: displays. 
(default: 745368 (SILENT))
2. Press 
CHANGE. 
3.
New pswd: displays
4. Use the keypad to enter a new password.
5. Press 
OK. 
						

							202 / Time&Date
Compact ICS 6.1 Installer GuideP0603539  02
Time&Date
The time and date shown on  the  telephone display is  used  by  the system for 
scheduled features. It can be changed in programming or by using a feature 
code (
²¥¥æé÷ä or ²¥¥¡ÝßÜ).
For more information, see the Compact ICS 6.1 System Coordinator Guide. 
						

							System prgming / 203
P0603539  02Compact ICS 6.1 Installer Guide
System prgming
System prgming allows you to set up features and settings which are not 
associated with any specific line or telephone.
Hunt groups
The hunt groups feature allows a group of telephones to be called by a 
single directory number, ensuring that calls are easily routed to the 
appropriate group. 
The default setting for Hunt groups is 
Broadcast. Hunt group statistics are 
available under 
Usage Metrics on page 337.
Hunt groups can be used to route calls to a support service such as a Help 
Line for a software company. Specialists dealing with Product A can be in 
one group. Specialists dealing with Product B can be in another group. 
Incoming calls will target a specific group and hunt for the next available 
telephone in the group. If no telephone is available, the call can be placed 
in a queue or can be routed to an overflow telephone.
The 
Hunt groups subheading in System Prgrming is the area that 
programming changes are made to the following:
members of a group
member position in a group
what lines are assigned to a group
how incoming calls are distributed
how long the system looks for available agents
where a call goes if all agents are busy
distinctive ring pattern for a Hunt group
Tip - If you want to use Hunt groups, your system must 
have a minimum of three-digit DNs. 
						

							204 / System prgming
Compact ICS 6.1 Installer GuideP0603539  02
The hunt group setting impacts other features:
Call forwards set on telephones that are members of a hunt group are 
overridden by the hunt group routing. 
Telephones that are members of a hunt group can temporarily leave a 
group by activating the DND feature.
Priority calls to a hunt group will be rejected
Hunt group members cannot be in a ring group.
Hunt group members cannot be in a page zone.
Note: Fixed external cadencing is provided for all external hunt group calls 
regardless of whether or not they have been answered and transferred.
Note:Do not program videophones as members of a hunt group. Hunt 
groups allow one B channel connection at a time and videophones 
use two B channels.
Adding or removing members from a group
Members of the group can be any Norstar telephone or Business Series 
Terminal, ISDN set, or portables. 
A telephone can be in more than one hunt group, but is considered a 
member in each hunt group, increasing the total number of members 
in the system.
There will be only one appearance of the same hunt group on a 
telephone, regardless of how many lines are assigned to the hunt 
group. The appearance can be set to: 
Appr&Ring, Appr only, or Ring 
only
.
The DN number range for hunt groups is based on your start DN. You 
can find the range in 
Hunt groups under System Prgrming. These 
DNs cannot be assigned to telephones.
If you want your central answering position to display Hunt Group 
appearances in order to monitor activity, the CAP must be a member 
of the hunt group. Hunt group appearances can be moved to CAPs 
using enhanced key indicator modules (eKIMs) with 
²¥¡Ú. 
Refer to CAP/KIM assgn on page 225.
If any of the telephones you want to add to the hunt group have lines 
assigned that are the same as the hunt group, remove the line from the 
telephone before assigning it to the hunt group. 
						

							System prgming / 205
P0603539  02Compact ICS 6.1 Installer Guide
Hunt groups can be programmed under System prgrming.
1. Press 
≠. The display shows Hunt groups.
2. Press 
≠. The display shows Show group:.
3. Enter the hunt group number you want to program (1-6).
4. Press 
≠. The display shows Member extns:.
5. Press 
≠. The display shows the members for that group.
6. Press 
ADD to add a member or press REMOVE to remove a member from 
the group.
7. Select 
Appr&Ring, Appr only or Ring only setting for hunt group 
member. See Line assignment on page 143.
Moving members of a group
Member order within a hunt group is important. Calls are routed starting 
with the first member, except in Broadcast mode, when calls are sent 
simultaneously to all members.
1. Press 
MOVE to move an existing member to another place within the 
hunt group.The display shows the member number followed by an 
arrow.
2. Enter the new position number for the telephone DN.
Assigning or unassigning lines to a group
Set hunt group line Prime set to None. This avoids delayed ring transfer 
of external hunt group calls to the Prime set before the hunt group can 
receive the call.
A line can only be assigned to one group.
1. When the display shows
 Member sets:.
2. Press 
‘. The display shows Line assignment.
3. Press 
≠. The display shows Show line:.
4. Enter the line number you want to program, press 
SCAN to go the first 
line assigned to this group or press 
LIST to go to the first line in the 
system.
5. Press 
CHANGE to program the line as Unassigned or Assigned. 
						

							206 / System prgming
Compact ICS 6.1 Installer GuideP0603539  02
*HGnn* showing on the display means the line is assigned to another hunt 
group.
Setting the distribution mode
There are three modes of call distribution:

Broadcast — rings each telephone in the group simultaneously. Calls 
are handled one at a time, other calls are queued. As soon as a call is 
picked up, the call next in the queue is presented to the hunt group 
without waiting for queue timeout. 

Sequential — starts the call at the first telephone in the hunt group. 
Distribution is complete when the first free telephone is found. This 
telephone is the only one that rings for this call. Simultaneous calls can 
be presented. Distribution is order based, so ensure your hunt group 
members are listed in priority. Refer to Moving members of a group on 
page 205 and Setting the hunt delay on page 207.

Rotary — the call starts at the telephone after the one which last 
answered a call. Distribution is complete when the next free telephone 
is found. Simultaneous calls can be presented. Distribution is order 
based, but this mode ensures that all  members of the group are 
receiving calls, rather than one person receiving the majority of calls. 
Refer also to Setting the hunt delay on page 207.
1. When the display shows
 Member extns:.
2. Press 
‘ until the display shows Mode:. 
3. Press 
CHANGE to set the mode: Broadcast, Sequential, Rotary. 
If a hunt group has available agents but nobody answers the call, the call is 
routed according to what is set in the 
Busy line setting. Refer to 
Programming busy line setting on page 207. 
						

							System prgming / 207
P0603539  02Compact ICS 6.1 Installer Guide
Setting the hunt delay
This setting allows you to program the number of rings the system permits 
at a hunt group set before moving on to the next set in the hunt group. This 
display only sows if the distribution mode is sequential or rotary.
1. When the display shows
 Member extns:.
2. Press 
‘ until the display shows Hunt delay:. 
3. Press 
CHANGE to select the setting: 1, 2, 3, 4, 5, 6, 7, 8, 9,10.
Programming busy line setting
There are three routing options if all agents are busy:
BusyTone—the caller gets a busy tone for BRI, otherwise the 
telephone rings back
Overflow—the call is routed to an overflow position. You can not use 
overflow if the overflow DN is a hunt group DN.
Queue—the call stays in the system for a period of  time. Within this 
period of time, the call will be presented to an agent if one becomes 
available. When the time-out occurs, the call will be presented to an 
overflow position.
1. When the display shows
 Member DNs:.
2. Press 
‘ until the display shows If busy:. 
3. Press 
CHANGE to set the mode: BusyTone, Overflow, Queue.
Programming the queue timeout
This setting allows you to program the number of seconds a call will 
remain in the hunt group queue before it is routed to the overflow position.
1. When the display shows
 Member DNs:.
2. Press 
‘ until the display shows Q Timeout:. 
3. Press 
CHANGE to set the queue timeout: 15, 30, 45, 60, 120 or 180. 
						

							208 / System prgming
Compact ICS 6.1 Installer GuideP0603539  02
Programming the overflow telephone
This setting allows you to indicate a telephone to  which the hunt group 
calls will be routed when the queue is full. 
If the overflow telephone is not a hunt group member, the call ceases 
to be a hunt group call once it transfers. 
If the overflow telephone is a hunt group member, the call is treated as 
a new call and goes to the bottom of the queue.
The overflow telephone can be a DN number associated with a voice 
mailbox.
1. When the display shows
 Member DNs:.
2. Press 
‘ until the display shows Overflow:. 
3. Press 
≠. The display shows Overflow:HGn.
4. Press CHANGE to change the overflow position.
5. Enter the new overflow position.
Setting the function name
This setting allows you to program the hunt group function name, such as 
SERVICE or SALES. The name can be up to seven characters in length.
1. When the display shows
 Member DNs:.
2. Press 
‘ until the display shows Name:. 
3. Press 
CHANGE.
4. Using the dialpad, enter the name of the hunt group.
5. Press 
‘ to store the name. 
						

							System prgming / 209
P0603539  02Compact ICS 6.1 Installer Guide
Allowing/disallowing an auxiliary ringer
This setting allows you to allow/disallow an external ringer to sound when 
a call comes in for a specific hunt group. If you allow this service, you must 
have an auxiliary ringer properly installed on your system. Refer to 
Auxiliary ringer (customer supplied) on page 112.
1. When the display shows
 Member DNs:.
2. Press 
‘ until the display shows Aux. Ringer:.
3. Press 
CHANGE to choose Y (yes) to turn the ringer on or 
N (No) to disallow an auxiliary ringer.
4. Press 
¨ to exit or ‘ to continue programming.
Assigning a distinctive ring pattern to a Hunt Group
You can assign distinctive ring patterns to your Hunt Group so that calls 
can be rated in priority for the group.
These distinctive ring patterns, have the same characteristics as for line and 
extension distinctive ring patterns. Refer to Distinctive ring on page 170.
The Hunt Group distinctive ring pattern determines how a call will ring 
within the Hunt Group. If members of the group have ring patterns 
assigned to their telephones that are higher than the ring patterns of the 
incoming line or the Hunt Group, then the Hunt Group will use the ring of 
the corresponding member telephones.
If the incoming call (line) has a higher ring pattern assigned than the Hunt 
Group, the Hunt Group will ring with the line ring pattern.
1. Find the heading 
Hunt groups.
2. Press 
≠ until the display shows Member extns:.
3. Press 
‘ until the display shows Dstnct Ring:NONE.
4. Press 
CHANGE to toggle to the ring pattern number you want to assign 
to the Hunt group line. (
None, 2, 3, 4)
5. Press 
¨ to exit or ‘ to continue programming. 
						

							210 / System prgming
Compact ICS 6.1 Installer GuideP0603539  02
Monitoring Hunt groups
You can set up your system to allow a number of two-line display 
telephones to be used as monitoring devices for hunt group members.
Using the various supervisory features you can determine:
the number of monitoring telephones you will allow on the system 
(default: 5) Refer to “SM sets” on page 248.
which telephones will be allowed to act as silent monitor supervisors. 
Refer to “Capabilities” on page 148 for information about designating 
two-line display telephones as supervisor telephones.
whether there will be an indicator tone when the monitoring telephone 
breaks into a call. Refer to “Silent Monitor” on page 223.
what password the supervisor will enter on the supervisory telephone 
to gain access to the Silent Monitoring feature (
²¥ÞÞâ) 
(Default password: SILENT (745368)). Refer to “Silent Monitor 
password” on page 201.
Refer to the Compact ICS 6.1 System Coordinator Guide  for detailed 
information about using the feature and for descriptions of the display 
messages that occur during the process.