Nortel Compact Ics 6.1 Installer Guide
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Norstar and Meridian are trademarks of Nortel Networks © Copyright Nortel Networks 2003 Compact ICS 6.1 Installer Guide 1-800-4 NORTEL www.nortel.com/norstar P0603539 02 Printed in Canada
P0603539 02Compact ICS 6.1 Installer Guide RTable of Contents Regulations 13 Installation Safety warning 13 Safety and installation 14 Important safety instructions 15 North American regulations 17 Telecommunication Registration 17 Federal Communication Commission (FCC) Notice Radio/TV interference 18 Devices intended to be connected to the Public Switched Tele- phone Network 18 US 18 Canada 20 Signaling method 21 Ringer Equivalence Number 21 Hearing aid compatibility (HAC) 22 Use of a music source 22 Programming emergency numbers 22 Limited Warranty 23 Exclusions 23 International Regulatory Information 24 What’s new with Norstar 25 New features for version 6.1 25 Welcome to ISDN 27 Comparing ISDN to Analog 27 BRI ISDN service 28 ISDN layers 29 ISDN Bearer capability 29 Services and features for ISDN BRI 30 ISDN hardware 32 Clock Source for ISDN Cards 35 Other ISDN BRI equipment 36 ISDN standards compatibility 37 Planning your ISDN network 37 Ordering ISDN BRI 37
iv / Compact ICS 6.1 Installer GuideP0603539 02 ISDN programming 39 Programming ISDN equipment 42 Networking with Norstar 47 The big picture 47 Norstar behind a PBX 47 Trunks and target lines 48 Loop start trunks 48 BRI trunks 50 Target lines 50 Remote system access 51 Remote access on loop start trunks 51 Networking features 52 Security 52 Transparent dialing plan 55 Data Solutions 57 Examples of ISDN Scenarios 57 ISDN applications 57 Video conferencing and video telephony 57 Desktop conferencing 57 File transfer 57 Telecommuting 58 Group 4 fax 58 Remote LAN access 58 Leased line backup 58 LAN to LAN bridging 58 Internet and database access 58 Planning the installation 59 Planning checklist 59 Equipment and supplies 59 Optional equipment 60 Equipment for installing the ICS 60 Location requirements 61 Electrical requirements 61 Internal wiring requirements 62 Spacing requirements 63
/ v P0603539 02Compact ICS 6.1 Installer Guide Upgrading your system 65 Upgrading a restricted Feature Cartridge 66 Upgrading from 16 telephones to 24 telephones 66 Upgrading to Compact ICS 6.1 67 Upgrading Expansion Cartridge for BRI Card installation 68 Installation 69 Installation checklist 70 Testing the ISDN network connection 72 Mounting the ICS 73 Installing the cartridges 75 Removing the cover 77 Installing the Feature Cartridge 78 Terminating resistors on BRI-ST Cards 79 Installing Trunk Cartridges 81 Installing the Expansion Cartridge 84 Connecting the wiring 87 Connecting the wiring for a Compact ICS 87 Connecting the wiring to the distribution panel 88 Wiring charts 88 BRI Wiring charts 96 Installing Norstar telephones 102 Installing the emergency telephone 102 Installing the device that uses the I-ATA 103 Installing Business Series Terminals 104 Installing Norstar telephones 106 Installing ISDN terminal equipment 109 S or T wiring for terminal equipment 109 S or T extension wiring configurations 109 U-LT wiring for terminal equipment 110 Installing optional equipment 112 Auxiliary ringer (customer supplied) 112 External music source (customer supplied) 112 External paging system (customer supplied) 113 Powering up the system 115 Programming 117 Programming overview 117
vi / Compact ICS 6.1 Installer GuideP0603539 02 Profile, Dialpad and Startup programming 118 Installer or System Coordinator Plus programming 119 System Coordinator programming 120 Admin/Basic programming 121 Programming tools 122 Telephones 122 The programming overlay 122 Exiting programming 127 Viewing your programming updates 127 Entering numbers 128 Copying telephone programming 128 Profiles and Dialpads 132 Profile programming 132 Dialpad programming 135 Startup programming 136 Performing Startup 136 Programming 139 Entering programming for installers 140 Entering programming for system coordinators 140 Entering programming using other passwords 141 Programming sequence 141 Terminals&Sets 142 Line access 142 Line assignment 143 Line pool access 144 Prime line 145 Intercom keys 146 Answer DNs 146 OLI # 147 Capabilities 148 ATA settings 150 Name 151 User prefernces 151 Restrictions 152 Telco features 158 Caller ID set 158 Lines 161 Trunk/Line data 161 Copying Trunk and Line data 162 Trunk type 162 Line type 163
/ vii P0603539 02Compact ICS 6.1 Installer Guide Dial mode 164 Prime set 164 Auto privacy 165 Trunk mode 165 Ans mode 166 Ans with DISA 166 Aux. ringer 167 Full AutoHold 167 LossPkg 168 Rec’d # 169 Name 170 Restrictions 170 Restrn filters 170 Line restrns 171 Remote restrns 172 Telco features 173 Services 174 Ringing service 175 Restrn service 178 Routing service 179 Routes 180 Dest codes 181 Setting up a route for local calling 183 Setting up a route for long distance calling 185 Adding a long distance carrier access code 187 Programming for least cost routing 188 Night sched 190 Using dialing restrictions with routing 191 Common settings 192 Sys speed dial 195 Passwords 196 COS pswds 196 Call log pswds 198 Programming pswds 198 Installer 198 SysCoord+ 198 SysCoord 199 Basic 199 IRAD pswd 199 Hospitality password 200 Silent Monitor password 201
viii / Compact ICS 6.1 Installer GuideP0603539 02 Time&Date 202 System prgming 203 Hunt groups 203 Change DNs 211 Featr settings 212 DRT to prime 214 DRT delay 214 Host delay 218 Link time 218 Direct-Dial 223 CAP/KIM assgn 225 Access codes 227 Line pool codes 228 Park prefix 228 External code 229 Direct-dial # 230 Auto DN 230 DISA DN 231 Auto Attendant 232 Remote access 234 Rec’d # length 237 DN length 238 Network Name Display 241 Intrl modem 242 Alarm reporting 243 Release Reasons 245 Hospitality Services 246 SM sets 248 ETSI: Network features (profile 2) 249 Network Call Diversion 249 Malicious call identification (MCID) 252 Telco features 253 VMsg centr tel#s 253 Outgoing Name and Number Blocking 253 Software Keys 255 SysID 255 Password Keys 255 Hardware 256 Cd1-KSU 257 Discon timer 258 Loops 258
/ ix P0603539 02Compact ICS 6.1 Installer Guide Loop 258 Type 259 Lines 259 No SPIDs assignd 260 # of B-channels 260 Network DNs 261 Call type 261 D-packet servc 262 D-packet servc 262 Lp201 262 TEIs 262 No TEIs on loop 262 Sampling 263 DNs on Loop 201 263 Assign DNs 263 Loop DN 264 I-RAD 265 Connecting to the I-RAD 266 Testing 267 Troubleshooting 269 Getting ready 270 Types of problems 270 General troubleshooting procedure 271 Problems with telephones 272 Norstar telephone has faulty buttons, display, handset or other hardware problems 272 Norstar telephone display unreadable 272 Telephone dead 273 Emergency telephone dead 274 Problems with lines 275 Calls cannot be made (but can be received) 275 Dial tone absent on external lines 276 Hung lines at a telephone 276 Auto-answer line rings at a telephone 277 Prime telephone gets misdialed calls 278 Selected line shows Not in service or Not available 279 Selected line pool shows No free lines 279 Problems with the I-ATA 280
x / Compact ICS 6.1 Installer GuideP0603539 02 Calls do not ring and caller does not receive busy tone 280 I-ATA is always busy 280 Calls cannot be answered (or dial tone is not present when making calls) 281 Calls cannot be made (but dial tone is present) 281 Problems with optional equipment 283 Auxiliary ringer 283 External paging 284 Music on Hold/Background Music trouble 284 KIM not working 285 Problems with Trunk Cartridges 287 Trunk Cartridge trouble 287 Problems with BRI service 288 The BRI card is connected to the ISDN network (U-loop) but the LED for one of more loops is not lit 288 Out of service is displayed when a BRI line is selected (LED for loop is lit) 289 All the LEDs on a BRI Card are flashing 289 Caller hears one ring and then a fast busy signal when placing a call on a BRI line 290 Problems with the NT1 291 ICS down 292 Problems for network or remote users 294 Remote feature code gets no response 294 Dialed number gets ringback and the wrong person 294 Dialed number gets stuttered dial tone instead of ringback 295 Dialed number gets dial tone instead of ringback 295 Dialed number gets busy tone 296 Dialed number does not get through 296 Dialed DISA number gets ringback instead of stuttered dial tone 297 Dialed DISA number gets dial tone instead of stuttered dial tone 298 DISA user gets overflow tone when entering COS password 298 Dialed feature code gets overflow tone 300 Dialed feature code gets busy tone 301 Line pool access code gets overflow tone 301 Line pool access code gets ringback 302 Line pool access code gets busy tone 302 Dialed number gets no response 303