Nortel Compact Ics 6.1 Installer Guide

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DISA DNInstaller password required
For calls answered with DISA, the system presents a stuttered dial tone to 
prompt a caller to enter a valid password. The Class of Service (COS) that 
applies to the call is determined by this COS password. 
Once a remote user is on the Norstar system, the DISA DN can be used to 
change the existing Class of Service. This gives you greater flexibility 
when you create access privileges. For example, you may want to have a 
shared DN for remote access and separate COS passwords with different 
dialing out privileges for individuals.
Use 
CHANGE and the dialpad to enter the digits to be received from the 
auto-answer trunk. Press 
CLR to set the DISA DN to None.
Tip - The length of the Auto DN is the same as  the 
Recd # length specified in System prgming. The Auto 
DN is cleared if the Received number length is changed.
The Auto DN cannot be the same as a line pool access 
code or a destination code.
The Auto DN can give remote access to callers using the 
Auto Attendant. To make features available to callers 
who enter the Auto DN, lines answered by Auto 
Attendant must be configured with a remote access 
package.
Tip - The length of the DISA DN is  the same as the 
Recd # length specified in System prgming. The DISA 
DN is cleared if the Received number length is changed.
The DISA DN cannot be the same as a line pool access 
code or a destination code. 
						

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Auto Attendant
Two of the settings for Auto Attendant, Auto Attend and CCR lines, are 
programmed using an Installer or System Coordinator Plus password. 
Auto Attend
This setting makes the Auto Attendant features (System Answer and 
Custom Call Routing) available to the system. System Answer 
automatically responds to unanswered calls at the attendant set and puts 
them on hold until they can be retrieved. Custom Call Routing allows 
callers to direct their call using an audio menu.
Use 
CHANGE to toggle the setting: ON or OFF.
Fax switch
The Fax switch feature monitors incoming Auto Attendant lines and 
automatically transfers calls to a fax machine when it hears a fax tone. The 
Fax switch contains all of the required Fax tone detection and transfer 
abilities within the Norstar system.
This feature allows one Fax DN.
1. At System prgrming, press 
≠ until Hunt groups displays.
2. Press 
‘ until Fax DN:None displays.
3. Press  
CHANGE and enter the Fax DN.
4. Make the required changes for the Fax switch in the Auto-attendant 
documentation. Auto-attendant programming is covered in the 
documentation that came with the CallPilot system attached to your 
CICS.
Tip - If a peripheral auto attendant or Custom Call 
Routing device is used with the system, turn the setting 
to OFF. 
						

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The Fax switch identifies one DN and does not support the unique 
definition of a number of Fax devices. To support a collection of Fax 
devices:
use the Forward on Busy setting on a set
use the Hunt group functionality to collect all fax devices under one 
DN
CCR
Custom Call Routing (CCR) allows calls on certain lines to be directed to 
a telephone or group of telephones according to a numbered menu heard by 
the caller.
CCR lines
Press 
≠ and CHANGE to choose which lines will be answered by 
the CCR feature. The options are 
NO and YES. There is no limit to the 
number of lines that can be monitored by CCR.
Additional programming can be done using the System Coordinator 
password.
SettingDescriptionOptions
Attd SetSelect the set which will have its lines 
answered by System Answer.Enter DN
21
LanguageSelect the language or languages used for 
the pre-recorded announcements.
FirstSelect the first language.English, French or 
Spanish
SecondSelect the second language, if applicable.(one of the 
remaining options)
None
System 
AnswerThis feature answers external calls  and 
places them on hold at the attendant set 
until the attendant/receptionist can answer 
them.
AfterSelect the number of rings that the caller 
will hear before the system answers.between 1 and 12 
rings (3) 
						

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Note: The Compact ICS 6.1 standard software, I-RAD enabled, 
AutoAttendant with programmable prompts configuration gives you the 
capability to replace default Auto Attendant prompts with customized 
prompts. See the Compact ICS 6.1 System Coordinator Guide for complete 
information on programming Auto Attendant features.
Remote access
Remote access packages allow you to control the remote use of Norstar line 
pools and the paging feature. Packages are also used to control remote 
administration and monitoring of the system.
You create a remote access package by defining which of your system line 
pools it will be able to access and whether it can use Page, line pools and 
remote administration. You then assign the package to individual lines 
(using Rem line access), and to a particular Class of Service password 
(Remote pkg in COS passwords).
Remote access pkgs
Use ≠ and the dialpad to select the remote access package you 
want to program. 
CCRCustom Call Routing (CCR) allows calls on 
certain lines to be directed to groups of 
telephones according to the instructions 
from the caller.
AfterSelect the number of rings that the caller 
will hear before the system answers.between 2 and 12 
rings (3)
CCR 
groupsCreate groups of DNs to be used with the 
CCR. 
 CCR 
group 
n
Enter the number of the group, then enter 
the DN of the set  that you  want to assign  to 
the group.CCR groups 1-9 
(no DNs assigned 
by default)
SettingDescriptionOptions 
						

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LinePool access
Press CHANGE to select the line pool access setting for each pool: N(No) or 
Y(Yes). 
Remote page
Press CHANGE to select the Remote page setting: N(No) or Y (Yes).
Remote admin
Press CHANGE to select the Remote administration setting: N(No) or Y 
(Yes).
Remote monitor
Press CHANGE to select the Remote monitor setting: N(No) or Y (Yes).
Rem line access
Enter the number of the line which will be accessible by remote users. 
L001
Press CHANGE and enter the number of the remote access package that will 
apply to remote use of the line.
Remote access packages defaults
ParameterSquarePBXHybrid
Package 00 Prohibits remote access to line pools, Page, 
remote monitoring and administration. Cannot be 
changed.
Package 01
Line pool access
Y for Pool A
N for Pools B and C
Remote Page, 
administration & 
monitoringNo 
						

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Packages 02 - 15
Line pool access
N for Pools A to C
Remote Page, 
administration & 
monitoringNo
Tip - You can use COPY and the dialpad to copy 
settings from one remote package to another.
The line pool access display shows an alphabetic line 
pool identifier, followed by a numeric line pool access 
code in brackets (for example, 
PoolA (9):N). If no access 
code has been identified, there is nothing between the 
brackets (for example 
PoolA ( ):N). The line pool access 
code are programmed under Access codes.
Remote package 00 is the default setting for the Remote 
package setting. It permits no access to line pools or to 
remote paging. Unlike packages 01 to 15, package 00 
cannot be changed. You can define up to 15 remote 
access packages (01 to 15).
Tip - For remote users who call into the Norstar 
system to use Norstar lines for calling out, the remote 
restrictions and line restrictions still apply.
To use features on a Norstar system remotely, press 
• 
followed by the feature code. Even if you are calling from 
another Norstar system, press 
• instead of ≤. 
						

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I-RAD
The internal remote access device (I-RAD) can be programmed to answer 
an incoming call automatically. This allows you to set up remote 
administration without the help of someone on site. The I-RAD is an 
optional feature for some versions of the Compact ICS Feature Cartridge. 
If the I-RAD is not available, it can be enabled using software keys 
supplied by Nortel. See Software Keys on page 255 for more information.
Answer line
Press CHANGE until you have selected the line you wish to use, or None. 
Choose an incoming line that is configured as manual answer, or a target 
line. You cannot choose a line which is automatically answered by CCR. 
After
Press CHANGE to select the number of rings (between one and 12) before the 
I-RAD will answer an incoming call on the line. The default is 5 rings.
Rec’d # lengthInstaller password required
The received number is used to identify the mapping of incoming calls to 
target lines, Auto DNs, and DISA DNs.The length of the number may be 
the same as the system DN length, or may be set to some other value 
because of network or central office constraints. Changing the Received 
number length clears all received digits programming for target lines.
Tip - If the answer line you choose is part of a Multi-
Line Hunt feature, the call may be directed to another 
line and the I-RAD will miss the call. For reliable access 
to the I-RAD, use a line that is not part of a hunt group.  
						

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To change the number of digits received on auto-answer trunks:
1. Press
 CHANGE to select the setting: 2, 3, 4, 5, 6, or 7.
2. Press 
‘ to save the new received number length. The display 
shows 
Clear rec’d #s? Press YES to go ahead with the change. All 
received digits programming for target lines is cleared. 
DN lengthInstaller password required
This feature allows you to change the number of digits for all DNs. The 
maximum length is seven. The default and minimum length is 2.
1. Press 
CHANGE to select the setting: 2, 3, 4, 5, 6, or 7. 
2. Press 
‘ to save the new DN length. 
The display shows 
Drop data calls? 
3. Press YES to save the new DN length. NO restores the original value. 
Tip - The target line number (for example, line 052) 
and the Received number for the target line (for 
example,
 Rec'd #: 123 for line 052) are two different 
numbers. 
Do not change DN length immediately after a 
system startup.
You must wait for at least two minutes after a 
system startup before you change the DN length.
If you have Hunt Groups or Hospitality Services, 
the DN length must be a minimum of three digits. 
						

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Data devices will drop calls.
Norstar data devices (not ISDN terminal 
equipment) drop calls when the DN length is 
changed. (These data devices use the B2 
channel. Business Series Terminals and Norstar 
telephones use the B1 channel. Calls are not 
dropped for these telephones.) Norstar data 
devices which use the B2 channel include the 
PCI-B used for computer applications and 
Norstar voice mail.
The DN length change is completed within two 
minutes, depending on the size of the installed 
Norstar system. System response may briefly 
slow down during this time. You cannot re-enter 
programming during this time. If you enter the 
programming access code, the message
 
In use: SYSTEM 
appears on the display.
Tip - A DN length change, if required, should be 
the first programming change on a newly installed 
Norstar system. 
Each increase in length places the digit 2 in front of 
any existing DN. For example, if DN 34 was 
increased to a length of 4, the new DN would be 
2234.
If the DN length is changed so that a conflict is 
created with the Park prefix, external line access 
code, direct-dial digit, or any line pool access code, 
the setting for the prefix or code is changed to 
None, and the corresponding feature is disabled.
DN length for Compact ICS 4.0
It is recommended that new Compact ICS 6.1 
systems use three-digit (or more) DNs. 
						

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Changing DN length from two digits
The following scenarios indicate some of the consequences of changing or 
retaining the two-digit DN length.
1. A coldstart or upgrade to version 6.0 but retaining two-digit DNs
No Hunt groups or Hospitality Services
No Hunt group DNs
2. Change DN length from two digits to more than two using the Change 
DN length feature in System Prgming and choosing Yes to the ‘Drop 
all calls’ prompt 
or
Change DN length from two digits to more than two using the Change 
DN length button in Norstar Remote Utilities (NRU) and choosing 
Yes to the ‘Restrict access to the rest of the programming tree and 
reset memory if the length is changed to 2’ message:
DN length changed
Hunt groups and Hospitality services features are available
Hunt group DNs exist
3. Change DN length from three-digit length to more than three-digit 
length using the Change DN length feature in System Prgming and 
choosing Yes to the ‘Drop all calls’ prompt 
or
Change DN length from three-digit length to more than three-digit 
length using the Change DN length button in NRU and choosing Yes 
to the ‘Restrict access to the rest of the programming tree and reset 
memory if the length is changed to 2’ message:
DN length changed
4. Change DN length from non-two-digit length to two-digit length using 
the Change DN length feature in System Prgming and choosing Yes to 
the ‘Reset memory’ prompt
or
Change DN length from non-two-digit length to two-digit length using 
the Change DN length button in NRU and choosing Yes to the 
‘Restrict access to the rest of the programming tree and reset memory 
if the length is changed to 2’ message:
Coldstart will occur