Nortel Compact Ics 6.1 Installer Guide
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North American regulations / 21 P0603539 02Compact ICS 6.1 Installer Guide Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations as specified in the Industry Canada Standard ICES-003. Signaling method The equipment allows signaling in DTMF tones. It can complete calls to local and long distance lines and can also complete long distance calls via computer phone systems such as MCI or SPRINT. This equipment is capable of providing access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990. Ringer Equivalence Number US The FCC Registration information on the product label, includes a Ringer Equivalence Number (REN) which is used to determine the number of devices you may connect to your phone line. A high total REN may prevent ICSs from detecting ringing in response to an incoming call and may make placing calls difficult. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. Note: RENs are associated with loop start and ground start ports. Do not use for E&M or digital ports. Caution Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate
22 / North American regulations Compact ICS 6.1 Installer GuideP0603539 02 Canada The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that sum of the ringer equivalence numbers of all the devices does not exceed 5. Hearing aid compatibility (HAC) The telephone station sets are compatible with hearing aids equipped with an appropriate telecoil and is compliant with the requirements of the Americans with Disabilities Act (ADA). Use of a music source In accordance with US, Canadian and international copyright laws, a license may be required from the American Society of Composers, Authors and Publishers, or other composers’ or performing rights organization if Radio, TV or other broadcasts to the public are transmitted through the Music On Hold or Background Music features of this telecommunication system. Programming emergency numbers When programming emergency numbers and/or making test calls to emergency numbers: 1. Remain on the line and briefly explain to the dispatcher the reason for calling before hanging up. 2. Perform such activities in the off-peak hours, such as early mornings or late evenings. Substitution of non-approved equipment will void the NORTEL warranty. Address for warranty and repairs in the US: Nortel 640 Massman Drive Nashville TN 37210Address for warranty and repairs in Canada: Nortel 30 Norelco Drive Weston, Ontario M9L 2X6 For more information call 1-800-4NORTEL
Limited Warranty / 23 P0603539 02Compact ICS 6.1 Installer Guide Limited Warranty Nortel Networks warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Nortel Networks shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials. If it is necessary to replace the telephone set, it may be replaced with a refurbished telephone of the same design and color. If it should become necessary to repair or replace a defective or malfunctioning telephone set under this warranty, the provisions of this warranty shall apply to the repaired or replaced telephone set until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you, of the repaired or replacement set, or until the end of the original warranty period, whichever is later. Proof of the original purchase date is to be provided with all telephone sets returned for warranty repairs. Exclusions Nortel Networks does not warrant its telephone sets to be compatible with the equipment of any particular telephone company. This warranty does not extend to damage to products resulting from improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, after the telephone is in your possession. Nortel Networks shall not be liable for any incidental or consequential damages, including, but not limited to, loss, damage or expense directly or indirectly arising from the customers use of or inability to use this telephone, either separately or in combination with other equipment. This paragraph, however, shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal, family or household purposes. This warranty sets forth the entire liability and obligations of Nortel Networks with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, including warranties or fitness for particular purpose and merchantability.
24 / International Regulatory Information Compact ICS 6.1 Installer GuideP0603539 02 International Regulatory Information This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. This equipment has been tested and found to comply with the European Safety requirements EN 60950 and EMC requirements EN 55022 (Class A) and EN 55024. These EMC limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial and light industrial environment. The CE Marking on this equipment indicates compliance with the following: This device conforms to Directive 1999/5/EC on Radio Equipment and Telecommunications Ter minal Equipment as adopted by the European Parliament And Of The Council. WARNING This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The above warning is inserted for regulatory reasons. If any customer believes that they have an interference problem, either because their Nortel Networks product seems to cause interference or suffers from interference, they should contact their distributor immediately. The distributor will assist with a remedy for any problems and, if necessary, will have full support from Nortel Networks.
P0603539 02Compact ICS 6.1 Installer Guide What’s new with Norstar The Norstar Compact ICS 6.1 software includes several new features and a few functionality changes. New features for version 6.1 Key Indicator Module (KIM) and T7316E Business Series Terminal (BST) create a Central Answering Position (CAP). These two pieces of hardware are designed to replace the M7324/CAP setup. The T7316E can also be deployed as a stand-alone unit, and works the same way as previous versions of the T7316 with some minor changes, including an active handsfree key below the main dialpad. (CAP/KIM assgn on page 225) The KIM can be used in two configurations. The ordinary KIM (OKIM) has the same functionality as the current unassigned CAP module. The enhanced KIM (eKIM) supports multiple lines, including target lines, and hunt group appearances. Up to four KIMs can be attached to a T7316E, without requiring a supplementary power supply. A T7316E can only support a maximum of four eKIMs, however, it can support up to nine OKIMs, with the addition of a station auxiliary power supply (SAPS). The system can support one CAP with an eKIM. This number will include any T7324- based CAP installations you might already have. The system can support any number of CAPS using OKIMs. T7316E telephones and KIMs also provide call-specific icons to make call tracking easier. You cannot program Answer DNs onto a KIM. destination code enhancements —12-digit destination code: You can specify up to 12 digits as a destination code, which allows you to support user expectations of dialing requirements for existing systems. For instance, if your users are used to dialing 91XXX-XXX-XXXX for a long distant call, they can continue to do so, so you can provide a seamless transition to network dialing. (Dest codes on page 181) —multiple least-cost routing: When you specify a schedule other than Normal for a destination code, you can specify up to three
26 / What’s new with Norstar Compact ICS 6.1 Installer GuideP0603539 02 possible routes the call can access, in order of preference. The system tries the first route, and if that route is not available, the system moves to the next route, and so on. (Multiple least cost routing on page 189) Silent monitor for hunt groups Your Hunt group supervisors can now monitor hunt group calls, either silently, or by providing a conference tone to indicate that the call is being monitored (Monitoring Hunt groups on page 210). Other new functionality has been added to allow you to determine which telephones will be allowed to silent monitor (Capabilities on page 148), how many monitoring telephones your system will allow (SM sets on page 248), and what password is required to enter a monitoring session (Silent Monitor password on page 201). Refer to the Modular ICS 6.1 System Coordinator Guide for a detailed description about how to use the feature. CLID display enhancements: display an incoming call CLID on a telephone with activated CLID display, where a call is currently active.
P0603539 02Compact ICS 6.1 Installer Guide Welcome to ISDN This chapter provides you with some background information about ISDN and also includes information about: Analog vs. ISDN Type of ISDN service ISDN layers ISDN Bearer capability Services and features for ISDN BRI ISDN hardware ISDN standards compatibility Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable means of sending and receiving voice, data, images, text, and other information through the telecom network. ISDN uses existing analog telephone wires and divides them into separate digital channels, which dramatically increases the bandwidth. ISDN uses a single transport to carry multiple information types. What once required separate networks for voice, data, images, or video conferencing is now combined onto one common high-speed transport. Note:Nortel endeavours to test all variations of ISDN BRI and PRI on Norstar. However, due to the number of variations, this is not always possible. Check with your service provider about compatibility. Comparing ISDN to Analog ISDN offers significantly higher bandwidth and speed than analog transmission because of its end-to-end digital connectivity on all transmission circuits. Being digital allows ISDN lines to provide better quality signaling than analog POTS lines and ISDN out-of band data channel signaling offers faster call set up and tear down. While an analog line carries only a single transmission at a time, an ISDN line can carry one or more voice, data, fax and video transmissions simultaneously.
28 / Welcome to ISDN Compact ICS 6.1 Installer GuideP0603539 02 An analog modem operating at 14.4 K takes about 4.5 minutes to transfer a 1 MB data file and a 28.8 K modem takes about half that time. Using one channel of an ISDN line, the transfer time is reduced to only one minute. If two ISDN channels are used, transfer time is just 30 seconds. When transmitting data, the connect time for an average ISDN call is about three seconds per call, compared to about 21 seconds for the average analog modem call. BRI ISDN service Basic Rate Interface (BRI) ISDN service provides lines where each line is made up of separate channels known as B and D channels which transmit information simultaneously. BRI is known as “2B+D” because it consists of two B-channels and one D-channel. B channels B channels are the bearer channel and are used to carry voice or data information and have speeds of 64 kbps. Since each ISDN line (BRI) has more than one B-channel, a user can perform more than one transmission at the same time using a single ISDN line. D channels The standard signaling protocol is transmitted over a dedicated data channel called the D-channel. The D-channel carries call setup and feature activation information to the destination and has speeds of 16 kbps. Data information consists of control and signal information and packet-switched data such as credit card verification.
Welcome to ISDN / 29 P0603539 02Compact ICS 6.1 Installer Guide ISDN layers ISDN layers refer to the standards established to guide the manufacturers of ISDN equipment. The layers include both physical connections, such as wiring and logical connections, which are programmed in computer software. When equipment is designed to the ISDN standard for one of the layers, it works with equipment for the layers above and below it. There are three layers at work in ISDN for Norstar. To support ISDN service, all three layers must be working properly. Layer 1: A physical connection that supports fundamental signaling passed between the ISDN network (your service provider) and the Norstar Compact ICS. When the BRI card LED for a loop which is used for a network connection is lit, layer 1 is functioning. Layer 2: A logical connection between the ISDN network (your service provider) and the Norstar Compact ICS. Norstar has two of these connections for each BRI line, one for each of the logical lines. Without Layer 2, call processing is not possible and there is no dial tone. Layer 3: Also a logical connection between the ISDN network (your service provider) and the Norstar Compact ICS. For BRI lines, layer 3 is where call processing and service profile identifier (SPID) information is exchanged. This controls which central office services are available to the connection. For example, a network connection can be programmed to carry data calls. The system of layers is important when you are installing, maintaining, and troubleshooting an ISDN system. See Problems with BRI service on page 288 for more information about working with the layers. ISDN Bearer capability Bearer capability describes the transmission standard used by the BRI line so that it can work within a larger ISDN hardware and software network. The bearer capability for BRI is voice/speech, 3.1 kHz audio, and data (unrestricted 64 kbps, restricted 64 kbps, 56 kbps).
30 / Welcome to ISDN Compact ICS 6.1 Installer GuideP0603539 02 Services and features for ISDN BRI As part of an ISDN digital network, your Compact ICS supports enhanced capabilities and features, including: faster call set up and tear down high quality voice transmission dial-up Internet and local area network (LAN) access video transmission network name display name and number blocking (BRI and analog) access to public protocols (NI-1 for BRI) BRI services and features data transmission at speeds up to 128 kbps per loop (depending on the bandwidth supported by your service provider) shared digital lines for voice and data ISDN terminal equipment Norstar Basic Rate Interface (BRI) cards also support D-channel packet service between a network and terminal connection. This allows you to add applications, such as point-of-sale terminals, without additional network connections. Any analog or digital network connections can be shared by all Norstar telephones, peripherals and applications, and ISDN terminal equipment (TE). Compact ICS supports the following ISDN services and features offered by ISDN service providers: D-channel packet service to support devices such as transaction terminals. Transaction terminals are used to “swipe” credit or debit cards and transmit the information to a financial institution in data packets. calling number identification (appears on both Norstar sets and ISDN terminal equipment with the capability to show the information) Multi-Line Hunt or DN Hunting, which switches a call to another ISDN line if the line usually used by the Network DN is busy.