Nortel Compact Ics 6.1 Installer Guide

							System administration log / 321
P0603539  02Compact ICS 6.1 Installer Guide
Checking when each item in the log occurred
Start with any display showing a log item:
1. Press 
TIME. The display briefly shows the date and time.
2. Write the date and time on the System administration log record.
Erasing the log
Start with the display reading Items in log:.
1. Press 
ERASE. The display shows Erase log?
2. Press YES. If no new items have been added since the list was entered, 
the display shows 
Log erased.
OR
If new items have been added since the list was entered, the display 
briefly shows 
Cancld-new items and returns to the display Items in 
log:
.
3. Press 
– to return to Sys admin log. 
						

							322 / Provisioning
Compact ICS 6.1 Installer GuideP0603539  02
Provisioning
Provisioning applies only to BRI loops and lines. It allows you to place 
loops and lines in or out of service, either before or after the BRI Cards 
have been installed in the ICS.
When you provision a loop, ISDN terminals on the loop can be used to 
make outgoing calls or receive incoming calls (S or U-LT loop), or lines 
are available for use by the devices attached to the system (T, S, or U-NT 
loop). When you are configuring a T, S, or NT loop, you must  also 
provision each line on the loop to place the lines in service.
Cd1-KSU
The card type of an installed card appears with the setting. If no card has 
been installed, you can change the card type under 
Hardware. 
Press 
≠ to display the loops found on the card.
Press 
ADD to provision the loop, or press REMOVE to take the loop out 
of service.
If lines on the loop are busy, the display will ask if you still want to 
remove the loop from service. Press 
YES to go ahead. Both lines on the 
loop are de-provisioned.
L001
If the loop is configured as a T, S, or U-NT loop, press ≠ and 
‘ to display the individual lines. There are no lines associated 
with an S or U-LT loop.
Press 
ADD to provision the line, or press REMOVE to take the line out of 
service.
If line is busy, the display will ask if you still want to remove it from 
service. Press 
YES to go ahead. 
						

							Alarm codes / 323
P0603539  02Compact ICS 6.1 Installer Guide
Alarm codes
The Norstar ICS generates alarm codes after system disconnections or after 
certain anomalies in system operation. All alarm codes appear at the Alarm 
telephone and in the System test log of a Maintenance session. For a 
complete description of alarm and event codes, you may order an Alarm 
and Event Code Manual
 from your service provider. The following figure 
shows an alarm code appearing on a Norstar Alarm telephone display.
If you see an alarm code
1. Write the alarm code in the System test log record on page 341.
2. Determine the cause of the alarm from the following table.
3. Follow Alarm troubleshooting procedures in this chapter.
4. Press 
TIME to see when the alarm occurred.
Tip - The Alarm telephone is assigned in Featr 
settings
 under System prgrming.
Alarms have a higher severity than events. Attend to 
alarm codes before event messages.
Alarm codes can be automatically transmitted to a 
remote location in addition to appearing on the Alarm 
telephone. See Alarm reporting in the Programming 
chapter for more information.
  
Display message
Display button labels
Display buttons
Alarm 52-0-3
Time Clear 
						

							324 / Alarm codes
Compact ICS 6.1 Installer GuideP0603539  02
5. Press CLEAR to clear the alarm.
An alarm code may not be displayed until two minutes after it has been 
triggered. If the ICS is without power when the alarm is triggered, the 
alarm code is not displayed until two minutes after the power is restored to 
the ICS. For a complete list of Norstar alarms, consult the Norstar Alarm 
& Event Code Manual.
Displays
Example 
displayMeaningPossible causes
Alarm: 10All ICS devices 
disconnected.The last device on Norstar bus 
1 (port numbers 101-124) has 
been removed.
A 25-pair cable was 
disconnected from the ICS.
There is an internal ICS fault.
Alarm: 
37 ABBCDDAn error has occurred in 
the download of a protocol 
to a BRI Card.
A: the maintenance index 
of the BRI
BB: a code describing the 
nature of the error
C: the current download 
state
DD (appears when the 
error is limited to one 
protocol): the two-
character product 
identifier of the protocolThe BRI Card is not properly 
installed.
Alarm: 
52 X YA Trunk Cartridge has 
been disconnected.The Trunk Cartridge is not 
properly installed.
Alarm: 
61 X YIncompatible Trunk 
CartridgeTrunk Cartridge Y on port X 
cannot operate with the Trunk 
type assigned to it in 
configuration.
Alarm: 
62 X YUnsupported auto-answer 
setting (Loop Start TCs)Trunk Cartridge X on port Y 
does not support the 
auto-answer setting. 
						

							Alarm codes / 325
P0603539  02Compact ICS 6.1 Installer Guide
“X” = DS-30 port number (1-8)
“Y” = Trunk Cartridge number (numbered from left to right)
“Z” = Trunk port number
Alarm troubleshooting
Refer to the previous table before following these procedures.
Alarm: 10
1. Check to see if there is a device connected to the ICS (that has a port 
number beginning with the number 1).
2. If there are no devices connected to the ICS, connect one and then 
press 
CLEAR.
3. If there are any devices connected to the ICS, check all the wiring 
associated with the devices.
4. Refer to the section in the Troubleshooting chapter entitled ICS down.
Alarm: 37
1. Check that the BRI Card is properly installed.
2. Remove and re-install the BRI Card.
3. If the alarm persists, replace the BRI Card with another BRI Card of 
the same type.
Alarm: 63 ZNo available DTMF 
receiversDTMF receivers are busy, not 
working properly, or have not 
been installed.
Alarm: 74The ICS is unable to 
synchronize with the ISDN 
network.No clocking cartridge is 
installed.
Alarm: 75Clocking for BRI lines is no 
longer synchronized with 
the network connection.The digital link has been 
disconnected.
Example 
displayMeaningPossible causes 
						

							326 / Alarm codes
Compact ICS 6.1 Installer GuideP0603539  02
Alarm: 52-X-Y
1. Check all connections to the Trunk Cartridge.
2. Check that the proper Trunk Cartridge is inserted in the appropriate 
slot of the ICS.
3. Remove and re-install the Trunk Cartridge.
4. If the alarm persists, replace the Trunk Cartridge with another Trunk 
Cartridge of the same type.
Alarm: 61-X-Y
1. Check that the proper Trunk Cartridges are inserted in the proper slots 
of the ICS.
2. Enter programming and look under the
 Trunk/Line data heading. 
Check that the Trunk Cartridge type is correctly configured. Check 
that the Trunk mode and Answer mode settings do not conflict for 
every line connected to Trunk Cartridge Y. If 
Trunk mode is set to 
unsupervised, Answer mode must be set to Manual. 
OR
Install a Trunk Cartridge in slot Y that matches the type of trunk you 
have configured.
Alarm: 62-X-Y
1. Check that the proper Trunk Cartridges are inserted in the proper slots 
of the ICS.
2. Enter programming and look under the 
Trunk/Line data heading. 
Check that the Trunk Cartridge type is correctly configured. Check 
that the Trunk mode and Answer mode settings do not conflict for 
every line connected to Trunk Cartridge Y. If 
Trunk mode is set to 
unsupervised, Answer mode must be set to Manual.
Alarm: 63-Z
Enter programming and look under Lines under the 
Trunk/Line data 
heading. Check that the Answer mode is correct for all 
the loop start lines. 
						

							Alarm codes / 327
P0603539  02Compact ICS 6.1 Installer Guide
Alarm: 74
Ensure an Expansion Cartridge with Clocking or Clocking Cartridge is 
installed in the ICS.
Alarm: 75
Check the connection to your ISDN service provider. 
						

							328 / Event messages
Compact ICS 6.1 Installer GuideP0603539  02
Event messages
Event messages appear as items in the System administration log or the 
System test log of the Maintenance session. Most of these event messages 
can only be caused by an unusual combination of events, and should rarely 
occur. 
Each event is assigned a severity number. An S preceding this number, 
S4 for example, may appear in the event message. S9 is the most severe. If 
the Log is full, new event messages with a higher severity number replace 
existing event messages of a lower severity. For this reason, you should 
check event messages at regular intervals. You can then deal with all 
messages before they are replaced.
For a complete list of Norstar events, consult the Norstar Alarm & Event 
Code Manual.
Dealing with event messages
For every event message that you see:
1. Record the event on the appropriate Maintenance record.
2. Consult the next section entitled Significant event messages.
3. To see if the event caused the Norstar system to automatically restart, 
consult the subsequent section entitled Complete list of event 
numbers.
Significant event messages 
The table on the next page lists event messages that are relevant to 
Maintenance activities. The time that the message is recorded is also 
provided. 
						

							Event messages / 329
P0603539  02Compact ICS 6.1 Installer Guide
Displays
EVT196 S4There was a software error on the built-in modem
EVT197 S4System operation is slow or there was a software 
error with the auto-attendant feature
EVT210-YYYZ S4Loopback test YYY on Trunk Cartridge Z has been 
started
EVT211-YYYZ S4Loopback test YYY on Trunk Cartridge Z has been 
stopped
EVT220-21 S4The System administration log has been cleared by 
the DN (21 in this example)
EVT221-21 S4The System test log has been cleared by the DN (21 
in this example)
EVT222-21 S5The DN (21 in this example) enters the debugging 
facility that is password protected
EVT255 S9Administered mode is not supported by the 
cartridge plugged into the slot
EVT268-07 S8Restriction filter 07 has lost data due to a fault in the 
system memory
EVT269-21 S8The Line/set restriction for the DN (21 in this 
example) has lost data due to a fault in the system 
memory
EVT299 S1The system powers up after a power failure
EVT373   S5The ICS restart diagnostic tool has been activated
EVT400 S9Startup programming is performed using
²
EVT407 S2There are no more codes for Speed Dial numbers
EVT408 S2There is no more memory for Speed Dial 
codes
EVT416-21 S3An invalid password has been entered by the DN 
(21 in this example) 
EVT418 S7A DN change is successful 
						

							330 / Event messages
Compact ICS 6.1 Installer GuideP0603539  02
Event message 799
Event message 799 indicates a call processing error has occurred on an 
ISDN line. The event number is followed by a number representing the line 
or loop number, and a code for the type of error. 
EVT419 S2The time setting has been changed
EVT421 S8A DN change failed
EVT422-21 S6A length change by the DN (21 in this example) has 
been requested
EVT423-21 S6An individual DN change has been requested by the 
DN (21 in this example)
EVT425 S6An attempt has been made to add a DN or access 
code which is already in use by the system
EVT448 S8The system has started to copy data to a range of 
telephones
EVT449 S4The system has completed copying data to a range 
of telephones
EVT451 S5A  remote user made three unsuccessful attempts to 
enter the installer password to access the Remote 
monitoring feature
EVT452-21 S4A programming password has been changed by the 
DN (21 in this example)
EVT453-21 S4A programming session has been initiated by a DN 
(21 in this example) 
EVT454-21 S5An invalid password has been entered by the DN 
(21 in this example) while attempting to start a 
programming session
EVT799-00040BS7A call processing error on the fourth BRI loop; see 
Event message 799 on page 330
EVT799-XXXX YYS7In this example, the error has occurred on line XXX 
and the error code is 0A.