Nortel Compact Ics 6.0 Installer Guide

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using Norstar call handling features 
such as Call Park or Call Pickup 
Directed.
Internal number:  A number (also 
referred to as a Directory Number or 
DN) that identifies a Norstar telephone 
or device.
Internal user:  Someone using a 
Norstar telephone within a Norstar 
system.
ISDN: See integrated services digital 
network.
ISDN DN:  A directory number (DN) 
used by ISDN terminal equipment 
connected to the ICS. The system uses  a 
maximum of seven ISDN DNs.
K
key service unit (KSU):  See ICS 
(integrated communication system).
L
Last Number Redial: ²Þ
A feature that allows you to redial the 
last external number you dialed.
Least cost routing:  See Routing 
service.
Line:  The complete path of a voice or 
data connection between one telephone 
(or other device) and another. 
Lines:  A programming section that 
allows you to assign settings to each 
trunk and external line. Lines 
programming can be done by an 
installer or  a system coordinator plus.  A 
system coordinator can program the 
name of a line.
Line restriction:  See Restriction 
filter.Line number:  A number that 
identifies an external line. The total 
number of lines depends on how many 
Trunk Cartridges are installed.
Line Pool:  
²ßÝ
A group of lines used for making 
external calls. Line pools provide an 
efficient way of giving a telephone 
access to external lines without taking 
up many line buttons. A line is assigned 
to be part of a line pool under Trunk/
Line data in Lines programming.
Line Redirection: 
²¡Ý
A feature that allows you to redirect all 
calls on an incoming line to a 
destination outside the Norstar system. 
Once a line is redirected it cannot be 
answered within the Norstar system. 
The system may be set  up to give a brief 
ring when a call comes in on a redirected 
line, under Capabilities in Terminals 
and Sets programming. 
This feature differs from Call Forward 
in two ways. It redirects only external 
calls (not internal calls) and it redirects 
calls to destinations outside the system. 
Call forward redirects calls only to 
destinations inside the Norstar system. 
See Call Forward.
Link: 
²àÚ
If your Norstar system is connected to a 
Private Branch Exchange (PBX), you 
can use a Link signal to access special 
features. The Link signal can also be 
included as part of a longer stored 
sequence on an External Autodial 
button or in a Speed Dial code. The Link 
symbol (
¤) uses two of the 24 spaces 
in a dialing sequence.
Long Tones: 
²¡â¡
A feature that allows you to control the 
length of a tone so that you can signal 
devices such as fax or answering 
machines which require tones longer 
than the standard 120 milliseconds. 
						

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Loop Start Trunk Cartridge:  The 
Trunk Cartridge that allows you to 
connect loop start trunks to the Norstar 
system. 
Lunch schedule:  See Schedules, 
and Services.
M
M7000 telephone This telephone has 
a no display. It does have four memory 
buttons. (Note this telephone is only 
supported on systems running Profile 2, 
3, or 4).
M7100 telephone:  A telephone with 
a single line display and one 
programmable memory button without 
an indicator.
M7208 telephone:  A telephone with 
a single-line display and eight 
programmable memory buttons with 
indicators.
M7310 telephone:  A telephone that 
has a two-line display, three display 
buttons, 10 programmable memory 
buttons with indicators, and 12 dual 
memory programmable buttons without 
indicators. An M7310 can be equipped 
with a Busy Lamp Field.
M7324 telephone:  A telephone with 
a two-line display, three display buttons, 
and 24 programmable memory buttons 
with indicators. An M7324 telephone 
can be equipped with one or two CAP 
modules.
Maintenance:  A type of 
programming that is used to diagnose 
and repair problems in the Norstar 
system. Maintenance is accessed by an 
installer or a system coordinator plus.
Malicious Caller ID (MCID)  This 
feature is a European ETSI-based 
network feature that allows  a user to use 
²¡áà record the caller 
information at the service provider.Memory buttons:  Buttons that can 
be programmed to dial frequently used 
features or numbers automatically. See 
T7316, M7100, M7208, M7310, and 
M7324 telephone entries for their exact 
memory button configurations.
Message:  A feature that allows you to 
send a message to another Norstar user. 
The Message feature also allows you to 
know if you have any messages waiting 
and maintains a Message Waiting List to 
keep a record of your internal messages 
and your (external) voice mail 
messages.
Module:  A component of the Norstar 
0X16 ICS.
Module status:  A heading in 
Maintenance programming that shows 
what types of Trunk Cartridges are 
connected and whether they’re busy, 
disabled, or malfunctioning.
Move Line buttons: 
²¥¡Ú
A feature that allows you to move 
assigned lines to different buttons (with 
indicators) on your telephone.
Music source:  A radio or other 
source of music can be connected to the 
ICS to provide music for the Music on 
Hold and Background Music features. A 
music source is not part of the Norstar 
system and must be supplied by the 
customer.
N
Names:  Names can be assigned to 
System Speed Dial numbers, external 
lines, telephones, and service schedules. 
This is done in programming. You can 
use up to 16 characters to name a 
System Speed Dial number, and seven 
characters to name a telephone, line, or 
schedule. If a Name has not been 
assigned, the line number or DN will 
appear on the display instead of a name. 
						

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Network Call Diversion (NCD)  
Norstar Network Call Diversion (NCD) 
is a network function that allows 
forwarding and redirection of calls 
outside the Norstar network when using 
an ETSI ISDN line. Functionality is 
similar  to that of External Call Forward 
(ECF).
Network DN: A number supplied by 
the ISDN network service provider for 
ISDN trunks (incoming lines).
Night schedule:  See Schedules; 
Services.
NT1 (Network termination type 
1): A device used to connect the U 
interface of an ISDN service provider 
and the S or T interface (the customer’s 
equipment). The Compact ICS can act 
as an NT1 when equipped with a BRI-
U2 or BRI-U4 Card.
O
On hold:  A setting that controls 
whether external callers hear music, 
periodic tones, or silence when they are 
placed on hold. It is assigned under 
Feature settings in System 
programming.
OPS:  Off premise station.
OPX:  Off premise extension.
Overlay:  See Programming overlay.
Overflow:  A setting in Routing 
Service that allows users to decide what 
path an outgoing call will take if all the 
lines used in a particular route are in use 
when the call is made.
Overrides:  One component of a 
restriction filter. Overrides are numbers 
you can dial even if they are forbidden 
by a more general restriction. See 
Restrictions.
P
Page: ²ßâ 
A feature you can use to make 
announcements over the Norstar 
system. You can make page 
announcements over the telephone 
speakers and/or external speakers.
Page Timeout:  A setting that 
controls how long a Page 
Announcement can last. It can be 
assigned under Feature settings in 
System programming.
Page zone:  An area in the office that 
receives internal page announcements 
independently of the rest of the office. 
Each page zone is identified by a 
number. Telephones are assigned to 
page zones under Capabilities in 
Terminals and Sets programming.
Park prefix:  See Call park prefix.
Park timeout:  The time before an 
unanswered parked call is routed back to 
the telephone that parked it. Park 
timeout is under Feature settings in 
System programming. See Call Park.
Password:  A password is a specific 
sequence of digits that you enter to gain 
access to Norstar programming, to 
override restriction filters, or to use 
remote access with DISA.
Passwords:  A programming section 
that allows you to assign or change COS 
passwords, Call log passwords, or any 
of the programming passwords. Once 
you access the Passwords section, you 
can only modify the passwords for your 
level of programming.
Pause:  
²à¡
A feature that enters a 1.5-second delay 
in a dialing sequence on an external line. 
This is often required for signaling 
remote devices, such as answering 
machines, or when reaching through to 
PBX features or host systems. The  
						

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Pause symbol (›) uses one of the 24 
spaces in a dialing sequence. For pulse 
dialing, 
¥ inserts a 1.5-second pause 
into the dialing sequence.
PBX:  private branch exchange.
Pickup Group:  
²àÞ
A telephone can be placed into one of 
nine call pickup groups. A call ringing at 
a telephone within a pickup group can 
be picked up at any other telephone 
within the same pickup group. A 
telephone is assigned to a pickup group 
under Capabilities in Terminals and Sets 
programming.
Pool:  See Line pool.
Pre-dial:  A feature that allows you to 
enter a number and check it on your 
telephone display before it is actually 
dialed. If the number is incorrect, you 
can edit it. The number is dialed only 
when you pick up the handset or select a 
line.
Prime line:  The line on your 
telephone that is automatically selected 
when you lift the handset, press the 
Handsfree/Mute button or use an 
external dialing feature. A Prime line is 
assigned to a telephone under Line 
access in Terminals and Sets 
programming.
Prime Set (prime telephone):  A 
telephone that provides backup 
answering for incoming calls on 
external lines. The prime telephone for a 
line will ring for any unanswered calls 
on that line. A prime telephone is 
assigned to a line under Trunk/Line data 
in Lines programming. 
Priority Call:  
²ßá
If you get a busy signal when you call 
someone in your office, you can 
interrupt them for an urgent call. This 
feature is enabled for a telephone under 
Capabilities in Terminals and Sets 
programming.Private line:  See Private to.
Private network:  A telephone 
network consisting of owned or leased 
telephone lines used to connect different 
offices of an organization independently 
of the public network.
Private to:  Allows you to select the 
telephone that will use the line 
exclusively. The line cannot appear on 
any other telephone, except the prime 
telephone for that line. Private lines 
cannot be placed into line pools. Private 
lines are assigned under Trunk/Line 
data in Lines programming.
Privacy:  This feature determines 
whether a Norstar user may select a line 
in use at another telephone and join an 
established call. Privacy is enabled 
under Trunk/Line data in Lines 
programming, but can be turned on and 
off by users during individual calls.
Programmed release: 
²¥¡á
A feature that performs the function of 
the
 ¨ button in a programmed 
dialing sequence.
Programming:  Setting the way the 
Norstar system will work. Programming 
includes system-wide settings and 
individual telephone and line settings.
Programming overlay:  A paper 
template that is  placed over  the memory 
buttons with indicators on the T7316, 
M7310 or M7324 telephone during 
programming. The overlay labels 
indicate the special function that each of 
the buttons takes on in programming. 
Public line:  An external line that can 
be assigned to any telephone and to 
many telephones. A line is assigned as 
Public under Trunk/Line data in Lines 
programming.
Public network:  The regular 
telephone network that connects most 
homes and businesses. 
						

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Pulse/tone dialing:  An external line 
setting for pulse or  tone dialing.  Pulse is 
the traditional method of dialing used by 
rotary-dial or push- button single-line 
telephones. Tone dialing allows 
telephones to communicate with other 
devices such as answering machines. 
Tone dialing is required to access the 
features that PBX systems may offer or 
to use another Norstar system remotely.
R
Recall:  See Link time.
Receiver:  The handset of a telephone.
handset card:  An abbreviated list of 
Norstar feature codes that is stored 
under the telephone handset. The card is 
found on a perforated sheet that comes 
with Norstar telephones.
Remind delay:  A feature that causes 
a telephone to beep and display the 
message 
On hold: LINENAM when a 
call has been on hold for a 
programmable period of time. This 
period is the Remind delay.
Remote access:  The ability to dial 
into a Norstar system from outside the 
system and make use of selected Norstar 
features. The lines,  features, and dialing 
capabilities available to a remote user 
are determined by the Class of Service. 
If the remote access line is answered 
with DISA, the user must enter a Class 
of Service password to gain access to 
the Norstar systems features.
Remote access dial restriction:  
See Remote restriction.
Remote capability:  A subset of 
Norstar features that are available to 
users connected through remote access.
Remote restriction:  A restriction 
filter applied to a line in order  to control 
which digits can be dialed during an incoming remote access call. It is the 
equivalent of a set restriction for a 
remote user. 
Remote monitoring:  A feature that 
allows an off-site technician with a 
computer call in and troubleshoot your 
system through the built-in modem. 
Remote paging:  This feature allows 
remote users to use the Norstar paging 
feature. Access to this feature is 
governed by the Class of  Service for the 
call. See Remote Access and Class of 
Service.
remote user:  Someone who calls 
into a Norstar system from a telephone 
outside that system and uses Norstar 
features or lines. See Remote Access.
Restriction filter:  Through a 
combination of restrictions and 
overrides, restriction filters prevent 
certain telephone numbers or feature 
codes from being dialed. Restriction 
filters can be applied to lines, sets, 
specific lines on a set, and to Class of 
Service passwords. The Norstar system 
can handle up to 100 restriction filters.
Restriction service:  A Services 
section that allows you to assign 
alternate restriction filters to lines, 
telephones, lines on a particular 
telephone, and alternate remote filters to 
lines at specified times of the day and on 
specified days.
restrictions:  One component of a 
Restriction filter. Restrictions are 
numbers you cannot dial when that filter 
is in effect. See also Overrides.
Ring Again: 
²Û
A feature that can be used when you 
cannot get through to someone on your 
Norstar system because their telephone 
is busy or there is no answer. Ring 
Again instructs the Norstar system to 
inform you when they hang up or next 
use their telephone. 
						

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ring group:  A setting under Services 
that allows you to assign a number of 
different telephones to ring during one 
of the schedules.Up to 20 ring groups 
can be programmed by an installer or a 
system coordinator plus.
ring type 
²¥ß
A feature that allows you to select one of 
four distinctive rings for your telephone.
ring volume: 
²¥¡â
A feature that allows you to set the 
volume at which your telephone rings.
ringing service:  A Services section 
that allows you to make additional 
telephones ring at specified times of the 
day and on specified days.
Rls button:  Ends a call in the same 
way that hanging up the handset does. 
The Release button may also be used to 
end programming, Maintenance 
sessions, and feature operations.
routing:  See Routing service.
Routing service:  A programming 
section that allows outgoing calls to be 
directed automatically based on the 
numbers a caller dials. For Norstar 
systems linked in a network, routing can 
create a transparent or coordinated 
dialing plan. It can also be used to direct 
calls to the least expensive lines 
according to a Services schedule 
(sometimes called least cost routing). 
Run/Stop:  
²¥á
A feature that creates a break point in a 
programmed external dialing sequence. 
When you press a programmed key, the 
system dials the number up to the run/
stop. When you press it again, the 
system dials the digits following the run/
stop.
S
S loop:  A type of loop provided by a 
BRI-ST Card. It connects the ICS to 
ISDN terminal equipment which uses an 
S interface.
SAPS:  See station auxiliary power 
supply.
Saved Number R edial: 
²ßà
A feature that allows you to save the 
number of the external call you are on 
(providing you dialed the call) so that 
you can call it again later.
Schedules:  Any of six different sets 
of services that can be applied to your 
Norstar system. A schedule can be 
activated manually from a control 
telephone or activated automatically at 
specified times. See also Services.
Selective line redirection:  See 
Line Redirection.
Service Modes:  See Services.
Service Profile Identifier: See 
SPID.
Services:  A programming section 
that allows you to assign which 
telephones ring, which restrictions 
apply, and which call routing is used 
during any of six different schedules. 
There are three services: Ringing 
service, Restriction service and Routing 
service, all found in Services 
programming. 
Set:  A telephone.
Set Copy:  A programming section 
that allows you to copy programmable 
settings from one telephone to another 
of the same type. Set Copy provides two 
options: duplicating System Data and 
User Data, or duplicating System Data 
only. Set Copy does not provide the  
						

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same copy capability as COPY, which is 
more selective of the settings that can be 
duplicated.
Set filter:  See Restriction filter.
Set lock (telephone lock):  This 
feature allows you to limit the number 
of features that may be used or 
programmed at a telephone. Full set 
lock allows very few changes or 
features, Partial set lock allows some 
changes and features, and No set lock 
allows any change to be made and any 
feature to be used. Set lock is assigned 
under Capabilities in Terminals and Sets 
programming.
Set Relocation:  See Automatic 
Telephone Relocation.
Shift button:  A small triangular 
button beside the dual memory buttons 
on the upper half of the M7310 
telephone. You press the shift button to 
store or access features on the top half of 
the dual memory buttons.
Show Time:  
²¡âÜ
While on a call, accessing this feature 
allows you to see the current date and 
time on the Norstar telephone display.
Software Keys:  A programming 
section used to enable the optional 
Remote monitoring feature. One setting 
provides a System ID, which an installer 
or system coordinator plus then uses to 
request three password keys from the 
Nortel Customer Response Center. 
Once these three passwords have been 
entered, the system will permit Remote 
monitoring.
SPID (Service Profile Identifier): 
A number that identifies devices 
connected to an ISDN network. Devices 
may share a SPID, or  a device may have 
more than one SPID depending on the 
number of channels it uses. SPIDs may 
be used to identify terminal equipment 
to the ICS, or to the service provider.Startup programming:  When a 
Norstar system is first installed and 
powered up,  Startup programming must 
be performed before any programming 
can be done. Startup initializes the 
system programming to defaults.
Station:  An individual telephone or 
other Norstar device.
Station Auxiliary Power Supply 
(SAPS):  A device which provides 
power to a Norstar telephone that is 
connected more than 300 m (975 ft.) and 
less than 1200 m (3900 ft.) from the 
ICS, or to a CAP module.
Station set test:  
²¡âÞ
A series of diagnostic tests for these 
components of a Norstar telephone: 
display, buttons, handset, speaker, and 
power. 
System Answer:  This feature 
simplifies answering calls by ensuring 
all calls are answered within a pre-set 
number of rings. Unanswered calls are 
monitored and answered by a pre-
recorded greeting. Callers can dial an 
internal number or else the call is put on 
hold until it can be retrieved. 
System coordinator:  The person 
responsible for customizing the Norstar 
system through programming and for 
helping co-workers use the Norstar 
system.
System coordinator password:  A 
one- to six-digit password that prevents 
unauthorized access to programming. 
The System coordinator password can 
be assigned and changed in Passwords 
programming. 
System coordinator plus:  A 
system coordinator who also performs 
technical and maintenance functions for 
the Norstar system.
System coordinator plus 
password:  A one- to six-digit 
password that prevents unauthorized  
						

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access to programming. The System 
coordinator plus password can be 
assigned and changed in Passwords 
programming. 
System coordinator plus 
programming:  A combination of 
common and installer programming 
settings. Press 
²¥¥‚¯öìéí, 
then 
ꂸñèê to access 
System coordinator plus programming. 
System coordinator 
programming:  The programming 
settings that are most commonly 
changed once the Norstar system is 
installed. Press 
 
²¥¥‚¯öìéí, 
then 
 to access 
System coordinator programming.
System Data:  An option in the Set 
Copy function. System Data refers to 
the programmable system settings that 
apply to all telephones and lines. 
System programming:  A 
programming section that allows you to 
assign and maintain certain settings on 
the Norstar system. System 
programming is performed by an 
installer or system coordinator plus.
System speed dial code:  A three-
digit code (001-255) that can be 
programmed to dial a telephone number 
up to 24 digits long. System speed dial 
codes are programmed for the entire 
Norstar system under the System Speed 
programming heading.
System Startup:  See Startup 
programming.
System Startup access code:  To 
begin System Startup, press 
²¥¥. 
An Installer password is required before 
Startup programming can begin.System-wide Call Appearance 
(SWCA) keys 
²¥ÞÛâto 
²¥ÞÜÞ These 16 feature 
codes can be assigned to buttons with 
indicators on a group of telephones to 
provide call appearance for incoming 
calls that can be answered by any 
telephone in the group. At the same 
time, the indicator displays the current 
status of the call. 
T
T1: Digital carrier system or line that 
carries data at 1.544 Mbps.
T7000 telephone This telephone has 
a no display. It does have four memory 
buttons. This telephone functions  in the 
same way as the M7000 telephone. 
(Note this telephone is only supported 
on systems running Profile 2, 3, or 4).
T7100 telephone This telephone has 
a single-line display with one memory 
button. This telephone functions very 
similarly to the M7100 telephone.
T7208 telephone:  A telephone with 
a single-line display and eight 
programmable memory buttons with 
indicators. This telephone functions 
very similarly to the M7208 telephone.
T7316 telephone:  A telephone that 
has a two-line display, three display 
buttons, 16 programmable memory 
buttons with indicators, and eight line 
and memory programmable buttons 
without indicators. This telephone 
functions very similarly to the T7310 
telephone.
T7406 telephone: This portable 
handset functions very similarly to the 
T7310 telephone. Functions and 
installation are all described in separate 
documentation specific to the telephone.
T-loop:  A type of loop provided by a 
BRI-ST Card. It connects the ICS to an 
ISDN network using an NT1. 
						

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Target lines:  Lines used to answer 
incoming calls  only. A target line routes 
a call according to digits it receives from 
an incoming trunk. They are referred to 
by line numbers (049-074) in the same 
way as physical lines.
TE: See Terminal equipment.
TEI (Terminal Endpoint 
Identifier): A two-digit number used 
to identify devices that use an ISDN 
connection for D-channel packet 
service.
Telco features:  A programming 
section that allows you to specify the 
external telephone numbers that are 
dialed by the Message feature to retrieve 
voice messages, or to set up CLASS 
(CMS) services for lines and sets. Telco 
features  are accessed by an installer  or a 
system coordinator plus.
Terminal Endpoint Identifier: See 
TEI.
Terminal equipment (TE): A 
generic term for devices that connect to 
an ISDN network. Examples of ISDN 
TE are ISDN telephones, computers 
equipped with ISDN cards and video 
terminals.
Terminals and Sets:  A 
programming section that allows you to 
assign and change settings that apply to 
the telephones and other devices 
connected to the Norstar system. 
Terminals and Sets programming is 
performed by an installer or a system 
coordinator.
Time and date:  A programming 
section that allows you to manually 
change time or date. The time and date 
can also be changed by pressing
 
¥¥æé÷ä 
and entering the 
Basic password or one of the 
programming passwords.Transfer: 
²àâ 
A feature that allows you to redirect a 
call to another telephone in your Norstar 
system, over a network or outside your 
Norstar system. 
Transfer Callback:  If a transferred 
call is not answered after a specific 
number of rings, the call will return  to 
the telephone that made the transfer. 
The number of rings is assigned under 
Feature settings in System 
programming. Transfer Callback does 
not apply to calls transferred externally.
Trunk:  The physical connection 
between the Norstar system and the 
outside world using either the public 
telephone system or a private network.
Trunk Answer:  
²¡ââ
A feature you can use to answer a call on 
any line that has an active Ringing 
service schedule, even if that line does 
not appear on your telephone. Trunk 
Answer is enabled under each schedule 
in Services programming.
U
U interface: A two-wire ISDN 
interface used for both network 
connections and terminal connections to 
the ICS.
U-LT: A type of loop provided by a 
BRI-U2 or BRI-U4 Card. It connects the 
ICS to ISDN terminal equipment which 
uses a U interface.
U-NT loop:  A type of loop provided 
by a BRI-U2 or BRI-U4 Card. It 
connects the ICS to an ISDN network.
Unsupervised line:  A line for which 
disconnect supervision is disabled. If an 
external caller hangs up, the Norstar 
system does not detect the 
disconnection and does not hang up its 
line. See Disconnect Supervision. 
						

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User Data:  User Data is an option in 
the Set Copy feature. User Data refers to 
the personal settings that are unique to 
an individual telephone, and are not 
programmed for the system. User Data 
is programmed at each telephone. These 
settings, for example, include User 
Speed Dial and the assignment of 
programmable memory buttons.
User Filter:  See Restriction filter.
User Preferences:  a programming 
section that allows you to assign 
autodialers, user speed dial codes, 
display contrast, and other settings to a 
specific telephone or person. You do not 
have to program these settings at the 
person’s telephone. User preferences 
are assigned in Terminals and Sets 
programming.
User Speed Dial:  
²¥Ý
Three-digit codes (256-279) can be 
programmed to dial external telephone 
numbers. User Speed Dial numbers are 
programmed for each telephone, and 
can be used only at the telephone on 
which they are programmed.
V
Voice Call:  ²ßß
A feature you can use to make an 
announcement or begin a conversation 
through the speaker of another 
telephone in the Norstar system. The 
telephone you call will not ring. Instead, 
the person you call will hear a beep and 
then your voice. Their telephone will 
beep periodically to remind them that 
their microphone is open.
Voice Call deny: 
  ²¡¡
A feature that prevents your telephone 
from receiving Voice Calls.
Voice message center:  If you have 
subscribed to Call  Display services you 
can receive visual Voice Message 
Waiting Indication, providing your telephone has a display. If you have 
Voice Message Waiting Indication, you 
can program the telephone numbers 
required to access up to five different 
Voice Message Centers. You can also 
program which of the five Centers is to 
be accessed by each specific line.
W
Wait for dial tone:  ²¡âÝ
A feature that causes of sequence of
numbers to pause until dial tone is 
present on the line before continuing to 
dial. The Wait for dial tone symbol 
(‡) 
uses two of the 24 spaces in a dialing 
sequence.