Nortel Compact Ics 6.0 Installer Guide

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3. Press ‘ until the display shows CLID match: 8.
4. Press 
CHANGE to select the a number from 3 to 8, or select None, if you 
do not require any number matching.
5. Press 
¨ to exit or ‘ to continue programming.
Direct-Dial
Direct-dial allows you to dial a designated telephone with a single digit. 
The direct-dial telephone can be inside the Norstar system or it can be 
outside the system in the public network. The direct-dial telephone is 
usually assigned to a receptionist for an entire office or for a particular 
department.
The direct dial code is entered under Access Codes.
D-Dial1
For the direct-dial telephone, indicate whether it is an internal or  external 
number.
Use 
≠ and CHANGE to select the setting: Intrnl, Extrnl, or None.
Number
Enter the internal or external number that the system will automatically dial 
when someone enters the direct-dial digit.
Use 
≠, CHANGE, and the dialpad to enter the telephone number. 
The default number for the direct-dial telephone is 21.
Line selection
If you assign an external number as a direct-dial telephone, you must 
indicate which line to use for the call. 
						

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Use ‘, CHANGE, and the dialpad to select the line for the external 
number.
CAP assignmentInstaller password required
This setting designates a telephone as a central answering position (CAP). 
The CAP must be an M7324 telephone with a CAP module attached. The 
default CAP assignment is None.
The CAP may be used to:
monitor the busy/not busy and Do Not Disturb status of Norstar 
telephones
answer external calls and extend calls to other Norstar telephones
send up to 30 messages to other Norstar telephones
provide up to 48 extra memory buttons for the telephone.
Use 
≠, CHANGE, and the dialpad to enter the internal number of 
the M7324 telephones to be designated as a CAP. The set must be installed 
before you make it the CAP.
Tip - There is just one direct-dial digit for the entire 
system.
The Norstar system cannot verify that the number you 
assign as an external direct-dial telephone is valid. Check 
the number before assigning it as a direct-dial telephone, 
and call the direct-dial telephone after you’ve assigned it 
in order to test it.
You cannot forward calls to any direct-dial telephone that 
is outside your Norstar system. See Call Forward in the 
Compact ICS 6.0 System Coordinator Guide.
Tip - If a CAP module is attached to an M7324 
telephone that has not been programmed as a CAP, you 
will not be able to move line buttons onto the CAP 
module. The CAP will still be associated with the 
telephone and have some default programming. 
						

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Access codes
Access codes are used by the system to direct calls to the correct lines and 
destinations. If the codes conflict, some of the features on the system will 
not work. The table of default settings can help you plan your access codes 
so there are no conflicts. It assumes you are using a fully expanded 
Compact ICS. See the wiring information in the Installation chapter for DN 
numbering for smaller configurations.
Digits assigned by default to programming settings
Tip - If a CAP module is relocated with the telephone, the 
settings are retained. 
A station auxiliary power supply 
(SAPS) is required for M7324 telephones that have one 
or more CAP modules attached.
You can reset a CAP module by simultaneously pressing 
the two buttons on the bottom left-hand side and the two 
buttons on the bottom right-hand side. This must be done 
immediately after the module has been plugged in. 
Performing Startup will not erase CAP programming.
DigitUseHeading
0direct-dial digitAccess codes
1Park prefixAccess codes
2, 3, 4the first digit of B1 DNsStartup
4 and 5the first digit of B2 DNsStartup
7the first digit of ISDN DNsStartup
8the first digit of DNs used with the CTA 500dmStartup
9external line access codeAccess codes
— —line pool access code 
(Not assigned by default, but takes precedence 
over the External Line access code if there is a 
conflict.)Access codes
— —destination codeServices 
						

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Line pool codesInstaller password required
This setting allows you to assign a line pool access code for each of the 
three line pools (A to C). These codes are used to specify the line pool you 
wish to use for making an outgoing external call. Use 
≠, CHANGE, 
the dialpad, and
 OK to program the access code. The default access code is 
None.
.
Tip - The code can be one to four digits in length. Line 
pool access codes starting with the same digit must be 
the same length.
A line pool access code can be the same as an external 
line access code. In this case, the line pool access code 
takes priority over the external line access code, and a 
line from the line pool is selected. 
A line pool access code cannot conflict with: 
the Park prefix, the direct-dial digit
the first digit of any Received number
the first digit of any DN (including the Auto DN or the 
DISA DN) 
						

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Park prefixInstaller password required
The Park prefix is the first digit of the call park retrieval code that must be 
entered to retrieve a parked call. If the Park prefix is set to None, calls 
cannot be parked. Press 
CHANGE to select the setting: 1 to 9, None, or 0.
External codeInstaller password required
External code allows you to assign the external line access code. This code 
is used to allow M7100 and T7100 telephones and Analog Terminal 
Adapters (ATA) to access external lines.
Use 
CHANGE to select the setting: 1 to 9, None, or 0.
Tip - The Park prefix cannot be the same as 
the direct-dial digit
the external line access code
the first digit of a DN
the first digit of a line pool access code
the first digit of a destination code
Other programmable settings may affect which numbers 
appear on the display during programming. Although the 
numbers 0 to 9 are valid Park prefix settings, some may 
have been already assigned elsewhere. 
If DN length is changed, and the changed DNs conflict 
with the Park prefix, the setting changes to None. 
						

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Direct-dial #Installer password required
Direct-dial digit allows you to dial a single, system-wide digit that can be 
used to call a specific telephone, called a direct-dial telephone. Press 
CHANGE to select the setting: 1 to 9, None, or 0.
Tip - The external line access code cannot conflict with
the Park prefix
the direct-dial digit
the first digit of a line pool access code
the first digit of a DN
the first digit of a destination code.
If DN length is changed, and the changed DNs conflict 
with the external line access code, the setting changes to 
None.
Tip - Another direct-dial telephone, an extra-dial 
telephone, can be assigned for each schedule in 
Services programming.
Tip - The direct-dial digit cannot be the same as the 
first digit of:
a DN
a line pool access code
the external line access code
the Call Park prefix
a destination code
If DN length is changed, and the changed DNs conflict 
with the direct-dial digit, the setting changes to None. 
						

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Auto DNInstaller password required
For calls answered without DISA, no password is required to access the 
Norstar system. The Class of Service (COS) that applies to the call is 
determined by the COS for the trunk on which the user is calling. Use
 
CHANGE
 and the dialpad to enter the digits to be received from the 
auto-answer trunk. 
Press 
CLR to set the Auto DN back to None.
DISA DNInstaller password required
For calls answered with DISA, the system presents a stuttered dial tone to 
prompt a caller to enter a valid password. The Class of Service (COS) that 
applies to the call is determined by this COS password. 
Once a remote user is on the Norstar system, the DISA DN can be used to 
change the existing Class of Service. This gives you greater flexibility 
when you create access privileges. For example, you may want to have a 
shared DN for remote access and separate COS passwords with different 
dialing out privileges for individuals.
Tip - The length of the Auto DN is the same as the 
Recd # length specified in System prgming. The Auto 
DN is cleared if the Received number length is changed.
The Auto DN cannot be the same as a line pool access 
code or a destination code.
The Auto DN can give remote access to callers using the 
Auto Attendant. To make features available to callers 
who enter the Auto DN, lines answered by Auto 
Attendant must be configured with a remote access 
package. 
						

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Use CHANGE and the dialpad to enter the digits to be received from the 
auto-answer trunk. Press 
CLR to set the DISA DN to None.
Auto Attendant
Two of the settings for Auto Attendant, Auto Attend and CCR lines, are 
programmed using an Installer or System Coordinator Plus password. 
Auto Attend
This setting makes the Auto Attendant features (System Answer and 
Custom Call Routing) available to the system. System Answer 
automatically responds to unanswered calls at the attendant set and puts 
them on hold until they can be retrieved. Custom Call Routing allows 
callers to direct their call using an audio menu.
Use 
CHANGE to toggle the setting: ON or OFF.
Fax switch
The Fax switch feature monitors incoming Auto Attendant lines and 
automatically transfers calls to a fax machine when it hears a fax tone. The 
Fax switch contains all of the required Fax tone detection and transfer 
abilities within the Norstar system.
This feature allows one Fax DN.
Tip - The length of the DISA DN is the same as the 
Recd # length specified in System prgming. The DISA 
DN is cleared if the Received number length is changed.
The DISA DN cannot be the same as a line pool access 
code or a destination code.
Tip - If a peripheral auto attendant or Custom Call 
Routing device is used with the system, turn the setting 
to OFF. 
						

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1. At System prgrming, press ≠ until Hunt groups displays.
2. Press 
‘ until Fax DN:None displays.
3. Press  
CHANGE and enter the Fax DN.
4. Make the required changes for the Fax switch in the Auto-attendant 
documentation. Auto-attendant programming is covered in the 
documentation that came with the CallPilot system attached to your 
CICS.
The Fax switch identifies one DN and does not support the unique 
definition of a number of Fax devices. To support a collection of Fax 
devices:
use the Forward on Busy setting on a set
use the Hunt group functionality to collect all fax devices under one 
DN
CCR
Custom Call Routing (CCR) allows calls on certain lines to be directed to 
a telephone or group of telephones according to a numbered menu heard by 
the caller.
CCR lines
Press 
≠ and CHANGE to choose which lines will be answered by 
the CCR feature. The options are YES and NO. There is no limit to the 
number of lines that can be monitored by CCR.
Additional programming can be done using the System Coordinator 
password.
SettingDescriptionOptions
Attd SetSelect the set which will have its lines 
answered by System Answer.Enter DN
21
LanguageSelect the language or languages used for 
the pre-recorded announcements.
FirstSelect the first language.English, French or 
Spanish 
						

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Note: The Compact ICS 6.0 standard software, I-RAD enabled, 
AutoAttendant with programmable prompts configuration gives you the 
capability to replace default Auto Attendant prompts with customized 
prompts. See the Compact ICS 6.0 System Coordinator Guide for complete 
information on programming Auto Attendant features.
Remote access
Remote access packages allow you to control the remote use of Norstar line 
pools and the paging feature. Packages are also used to control remote 
administration and monitoring of the system.
You create a remote access package by defining which of your system line 
pools it will be able to access and whether it can use Page, line pools and 
remote administration. You then assign the package to individual lines 
(using Rem line access), and to a particular Class of Service password 
(Remote pkg in COS passwords).
SecondSelect the second language, if applicable.(one of the 
remaining options)
None
System 
AnswerThis feature answers external calls and 
places them on hold at the attendant set 
until the attendant/receptionist can answer 
them.
AfterSelect the number of rings that the caller 
will hear before the system answers.between 1 and 12 
rings (3)
CCRCustom Call Routing (CCR) allows calls on 
certain lines to be directed to groups of 
telephones according to the instructions 
from the caller.
AfterSelect the number of rings that the caller 
will hear before the system answers.between 2 and 12 
rings (3)
CCR 
groupsCreate groups of DNs to be used with the 
CCR. 
 CCR 
group 
n
Enter the number of the group, then enter 
the DN of the set  that you  want to assign  to 
the group.CCR groups 1-9 
(no DNs assigned 
by default)
SettingDescriptionOptions