Nortel Compact Ics 6.0 Installer Guide

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P0992669 03Compact ICS 6.0 Installer Guide
Loop DNInstaller password required
Press CHANGE to move through the ISDN DNs you have assigned to the 
loop. This will assign the main ISDN DN to the loop. You can also set Loop 
DN to None. 
						

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							P0992669 03Compact ICS 6.0 Installer Guide
I-RAD
The internal remote access device (I-RAD) allows you to see and change 
programming for the ICS using a computer equipped with remote 
administration software and a modem. Once you have configured the ICS 
for remote administration, you can call the ICS on an incoming line, 
connect to the I-RAD, and then program or troubleshoot the ICS using the 
computer.
To set up remote administration:
1. If the Feature Cartridge does not have the I-RAD enabled, turn it on by 
entering software keys. (If you do not see the Auto reporting 
programming under the System Programming heading, the I-RAD is 
not enabled.)
See Software Keys on pag e242. for instructions for obtaining and 
entering the keys.
2. Create a remote package with the Remote admin setting set to Y(Yes). 
When the package is assigned to a line, it allows remote 
administration.
See Remote access on page 220.
3. Assign the remote access package to the line used for calling the ICS 
from your computer. This permits the line to be used for remote 
administration.
See Remote access on page 220.
4. Verify that the I-RAD password used by the ICS is the same one you 
use with your remote administration software. Change the password, 
if necessary.
See IRAD pswd on page 191..
5. To test the I-RAD feature, call the line you configured for remote 
access from a telephone and transfer to the I-RAD using one of the 
methods described in Connecting to the I-RAD on page 254. If you 
hear a high-pitch modem tone, the I-RAD is working and accessible. 
						

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Connecting to the I-RAD
A personal computer equipped with remote administration software and a 
modem can connect with the I-RAD using one of the following methods:
call someone on the Norstar system and have him or her enter the 
feature code that transfers your call  to the I-RAD (
²¡Úà). 
You can also be transferred using 
²¡Úà when someone has 
called you from the Norstar system.
 
using a touch-tone telephone or modem, call the system using an Auto 
Attendant feature, enter the DISA DN and appropriate COS password, 
or the Auto DN. You can then enter the Remote Administration feature 
code (
²¥¥àÛÜ).
using a touch-tone telephone or modem, call the system on an auto-
answer line and enter the Remote Administration feature code 
(
²¥¥àÛÜ).
call the incoming line that has been programmed to answer with the 
I-RAD after a set number of rings (see Alarm reporting on page 229). 
You can connect to a Compact ICS that does not have the I-RAD enabled 
using the transfer to IRAD feature code 
²¡Úà only. This allows 
you to enter the software keys to enable the I-RAD remotely. A remote 
access package must be applied for the line and you must have the IRAD 
password. When you have been transferred, the only programming heading 
available to you is Software Keys, which will allow you to enable the 
feature remotely and set up other methods of access.
You will still need to enter the Installer password to begin a remote 
programming session (
²¥¥ÛßßÜÝÝ), and the remote 
administration software requires your system’s I-RAD password.
The I-RAD is also used to automatically transmit alarm codes to a remote 
location. See Alarm reporting on page 229 for more information. 
						

							P0992669 03Compact ICS 6.0 Installer Guide
Testing
After your system has been installed and programmed, test it to verify that 
the equipment is functioning properly.
åVerify all wiring and connections to make sure they are correct and 
secure. 
åUse Module status in Maintenance to verify that all modules are 
enabled.
åUse Port/DN status in Maintenance to verify that all devices and lines 
are enabled and idle.
åTest each Norstar telephone by placing a call, verifying the quality and 
clarity of all connections, checking the indicators, and programming 
and using a memory button.
åTest the I-ATA by placing a call to the analog device connected to the 
I-ATA port. Verify that the device detects ringing. Verify the quality 
and clarity of the connection. Place a call from the device to verify 
dialing.
åTest each external line by placing a call and verifying the quality and 
clarity of the connection.
åUse the procedures in the user cards or installation documentation to 
test all optional equipment such as peripherals.
åIf you have programmed any of these Norstar features, test them:
   Routing
   System Speed Dial
   Restriction filters
   Class of Service
   Services 
						

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							P0992669 03Compact ICS 6.0 Installer Guide
 Troubleshooting
These troubleshooting procedures allow you to solve many problems in the 
Norstar system. Follow these procedures before replacing any components. 
Where more than one procedure is given, you should select just one.
Only qualified persons should service 
system.
The installation and service of this unit is to be 
performed only by service personnel having 
appropriate training and experience necessary to 
be aware of hazards to which they are exposed in 
performing a task and of measures to minimize 
the danger to themselves or other persons.
Electrical shock hazards from the 
telecommunication network and AC mains are 
possible with this equipment. To minimize risk to 
service personnel and users, the ICS must be 
connected to an outlet with a third-wire ground. In 
addition, all unused slots must have filler 
faceplates installed and the system door must be 
locked in place at the completion of any servicing.
Service personnel must be alert to the possibility 
of high leakage currents becoming available on 
metal system surfaces during power line fault 
events near network lines. Risk points on the ICS 
are the Feature Cartridge, heatsink and power 
cord earth ground pin. These leakage currents 
normally safely flow to Protective Earth ground 
via the power cord. 
Therefore, it is mandatory that connection to an 
earthed outlet is performed first and removed last 
when cabling to the unit. Specifically, operations 
requiring the unit to be powered down must have 
the network connections (central office lines) 
removed first. 
						

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Getting ready
Before you begin troubleshooting, gather all the information that is 
relevant to your network configuration. These are:
the Compact ICS 6.0 Programming Record
records from people who use the network
information about other hardware and non-Norstar features within the 
public or private network
Use Button Inquiry (
²¥â) to check the buttons on a particular 
telephone.
Types of problems
The problems you encounter will likely fall into one of the following 
categories.
Misunderstanding of a feature
A problem may be reported because a Norstar user is unfamiliar  with the 
operation of a given feature. You may be able to solve the problem simply 
by demonstrating how to use the feature correctly.
Programming errors
You may encounter problems caused by errors in programming. A feature 
may have been programmed incorrectly or may not have been programmed 
at all. 
Wiring connections
Wiring problems are caused by loose, unconnected, or incorrect wiring. 
Use the procedures in the section on Checking the hardware as a guide.
Tip - Remember that you can check many of the 
system parameters without having to go into a 
programming session. 
						

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Equipment defects
You may encounter problems caused by Norstar equipment defects. See 
the appropriate section for problems related to the system hardware.
General troubleshooting procedure
1. Diagnose the trouble by determining:
the types of problems users have experienced
the frequency of the problems
how many telephones are affected
2. Check how a feature is being used. A problem may have been reported 
because of a misunderstanding about how a feature works. Confirm 
that the person who reported a problem understands the intended use 
and operation of any feature in question.
3. Check for programming errors. Check that the programming recorded 
in the Compact ICS 6.0 Programming Record is correct for the 
intended operation of the system, and verify that this programming has 
been correctly entered.
4. Run a Station set test (
²¡âÞ). Instructions are included in the 
Compact ICS 6.0 System Coordinator Guide.
5. Check the wiring and hardware connections.
6. If the problem persists, run a Maintenance session as described in the 
Maintenance chapter.
7. If hardware is defective, replace it. If the trouble requires expert 
advice, follow your company procedure for obtaining assistance. 
						

							260 / Problems with telephones
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Problems with telephones
Norstar telephone has faulty buttons, display, 
handset or other hardware problems
1. Run a Station Set Test (²¡âÞ). Instructions are included in 
the System Coordinator Guide.
Norstar telephone display unreadable
If the trouble is with a two-line display telephone:
1. Press ²¥à.
2. Press 
UP or DOWN to adjust the display to the desired level.
3. Press 
OK.
If the trouble is with a one-line display telephone:
1. Press ²¥à.
2. Press a number on the dialpad to adjust the display to the desired level.
3. Press 
³.
If the display is still unreadable:
1. Go into Maintenance in programming and disable the problem 
telephone.
2. Replace the problem telephone with a known working one.
3. Enable the working telephone.
Tip - The number of contrast settings varies with the 
model of telephone.