Nortel Compact Ics 6.0 Installer Guide

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Remote access pkgs
Use ≠ and the dialpad to select the remote access package you 
want to program. 
LinePool access
Press CHANGE to select the line pool access setting for each pool: N(No) or 
Y(Yes). 
Remote page
Press CHANGE to select the Remote page setting: N(No) or Y (Yes).
Remote admin
Press CHANGE to select the Remote administration setting: N(No) or Y 
(Yes).
Remote monitor
Press CHANGE to select the Remote monitor setting: N(No) or Y (Yes).
Rem line access
Enter the number of the line which will be accessible by remote users. 
L001
Press CHANGE and enter the number of the remote access package that will 
apply to remote use of the line. 
						

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Remote access packages defaults
ParameterSquarePBXHybrid
Package 00 Prohibits remote access to line pools, Page, 
remote monitoring and administration. Cannot be 
changed.
Package 01
Line pool accessY for Pool A
N for Pools B and C
Remote Page, 
administration & 
monitoringNo
Packages 02 - 15
Line pool accessN for Pools A to C
Remote Page, 
administration & 
monitoringNo
Tip - You can use COPY and the dialpad to copy settings 
from one remote package to another.
The line pool access display shows an alphabetic line 
pool identifier, followed by a numeric line pool access 
code in brackets (for example, 
PoolA (9):N). If no access 
code has been identified, there is nothing between the 
brackets (for example 
PoolA ( ):N). The line pool access 
code are programmed under Access codes.
Remote package 00 is the default setting for the Remote 
package setting. It permits no access to line pools or to 
remote paging. Unlike packages 01 to 15, package 00 
cannot be changed. You can define up to 15 remote 
access packages (01 to 15). 
						

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I-RAD
The internal remote access device (I-RAD) can be programmed to answer 
an incoming call automatically. This allows you to set up remote 
administration without the help of someone on site. The I-RAD is an 
optional feature for some versions of the Compact ICS Feature Cartridge. 
If the I-RAD is not available, it can be enabled using software keys 
supplied by Nortel. See Software Keys on page 242 for more information.
Answer line
Press CHANGE until you have selected the line you wish to use, or None. 
Choose an incoming line that is configured as manual answer, or a target 
line. You cannot choose a line which is automatically answered by CCR. 
After
Press CHANGE to select the number of rings (between one and 12) before the 
I-RAD will answer an incoming call on the line. The default is 5 rings.
Tip - For remote users who call into the Norstar system 
to use Norstar lines for calling out, the remote restrictions 
and line restrictions still apply.
To use features on a Norstar system remotely, press 
• 
followed by the feature code. Even if you are calling from 
another Norstar system, press 
• instead of ≤.
Tip - If the answer line you choose is part of a Multi-
Line Hunt feature, the call may be directed to another 
line and the I-RAD will miss the call. For reliable access 
to the I-RAD, use a line that is not part of a hunt group.  
						

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Rec’d # lengthInstaller password required
The received number is used to identify the mapping of incoming calls to 
target lines, Auto DNs, and DISA DNs.The length of the number may be 
the same as the system DN length, or may be set to some other value 
because of network or central office constraints. Changing the Received 
number length clears all received digits programming for target lines.
To change the number of digits received on auto-answer trunks:
1. Press
 CHANGE to select the setting: 2, 3, 4, 5, 6, or 7.
2. Press 
‘ to save the new received number length. The display 
shows 
Clear rec’d #s? Press YES to go ahead with the change. All 
received digits programming for target lines is cleared. 
Tip - The target line number (for example, line 052) 
and the Received number for the target line (for 
example,
 Rec'd #: 123 for line 052) are two different 
numbers.  
						

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DN lengthInstaller password required
This feature allows you to change the number of digits for all DNs. The 
maximum length is seven. The default and minimum length is 2.
1. Press 
CHANGE to select the setting: 2, 3, 4, 5, 6, or 7. Press ‘ 
to save the new DN length. The display shows Drop data calls? 
Press YES to save the new DN length. NO restores the original value.
 
Do not change DN length immediately after a 
system startup.
You must wait for at least two minutes after a 
system startup before you change the DN length.
If you have Hunt Groups or Hospitality Services, 
the DN length must be a minimum of three digits.
Data devices will drop calls.
Norstar data devices (not ISDN terminal 
equipment) drop calls when the DN length is 
changed. (These data devices use the B2 
channel. Business Series Terminals and Norstar 
telephones use the B1 channel. Calls are not 
dropped for these telephones.) Norstar data 
devices which use the B2 channel include the 
PCI-B used for computer applications and 
Norstar voice mail.
The DN length change is completed within two 
minutes, depending on the size of the installed 
Norstar system. System response may briefly 
slow down during this time. You cannot re-enter 
programming during this time. If you enter the 
programming access code, the message
 
In use: SYSTEM 
appears on the display. 
						

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Changing DN length from two digits
The following scenarios indicate some of the consequences of changing or 
retaining the two-digit DN length.
1. A coldstart or upgrade to version 6.0 but retaining two-digit DNs
No Hunt groups or Hospitality Services
No Hunt group DNs
2. Change DN length from two digits to more than two using the Change 
DN length feature in System Prgming and choosing Yes to the ‘Drop 
all calls’ prompt 
or
Change DN length from two digits to more than two using the Change 
DN length button in Norstar Remote Utilities (NRU) and choosing 
Yes to the ‘Restrict access to the rest of the programming tree and 
reset memory if the length is changed to 2’ message:
Tip - A DN length change, if required, should be 
the first programming change on a newly installed 
Norstar system. 
Each increase in length places the digit 2 in front of 
any existing DN. For example, if DN 34 was 
increased to a length of 4, the new DN would be 
2234.
If the DN length is changed so that a conflict is 
created with the Park prefix, external line access 
code, direct-dial digit, or any line pool access code, 
the setting for the prefix or code is changed to 
None, and the corresponding feature is disabled.
DN length for Compact ICS 4.0
It is recommended that new Compact ICS 6.0 
systems use three-digit (or more) DNs. 
						

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DN length changed
Hunt groups and Hospitality services features are available
Hunt group DNs exist
3. Change DN length from three-digit length to more than three-digit 
length using the Change DN length feature in System Prgming and 
choosing Yes to the ‘Drop all calls’ prompt 
or
Change DN length from three-digit length to more than three-digit 
length using the Change DN length button in NRU and choosing Yes 
to the ‘Restrict access to the rest of the programming tree and reset 
memory if the length is changed to 2’ message:
DN length changed
4. Change DN length from non-two-digit length to two-digit length using 
the Change DN length feature in System Prgming and choosing Yes to 
the ‘Reset memory’ prompt
or
Change DN length from non-two-digit length to two-digit length using 
the Change DN length button in NRU and choosing Yes to the 
‘Restrict access to the rest of the programming tree and reset memory 
if the length is changed to 2’ message:
Coldstart will occur
Alarm 79 will be logged followed by the DN of the set from where 
the session was running
Network Name DisplayInstaller password required
Norstar will display the name of the calling party when it is provided by 
Public ISDN BRI interfaces. The displayed name may includes 
information such as the Receiving Calling Name and Receiving Redirected 
Name.
Receiving Calling Party Name
Network name display allows the name of an incoming BRI call to be 
displayed on the Norstar set receiving the call.  
						

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Calling Party Name with status of PRIVATE may be displayed on the 
Called Party set as Private name. If the incoming Calling Name is defined 
by the CO as a private name, then Private name appears on the answering 
set. If the Calling Party Name is unavailable it may be displayed on the 
Called Party set as Unknown name.
Receiving Redirected Name
Network name display allows the receiving of the Originally Called Name 
(Redirecting Name) on incoming calls. The Originally Called Name will be 
stored, but not displayed.
Network Name Display interactions
Calling Name information is passed between trunks with Selective Line 
Redirection (SLR). Only Calling Name information is passed between 
trunks in cases where Direct System Inward Access (DISA) has resulted in 
tandeming of trunks.
Intrl modemInstaller password required
The internal modem used for remote programming or monitoring can 
operate at two different speeds. The fast speed setting uses the V.32 bis 
modem standard, which supports baud rates of 4.8 kbps to 14.4 kbps. In 
some cases, network limitations may prevent the modem from connecting 
at the fast speed. If you consistently have problems making calls to or from 
particular destinations, select the slow setting for the modem. The slow 
speed setting is designed for the V.22 bis standard (2400 baud) and is much 
less likely to suffer from problems originating on the network.
Press
 CHANGE to select the setting: Fast or Slow. 
Changing the speed of the modem will force 
the system to restart. 
						

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Fixed modem settings
Alarm reportingInstaller password required
The Alarm Reporting subheading will not appear unless your Feature 
Cartridge comes with remote administration enabled, or you have enabled 
the feature using software keys. See the I-RAD chapter and Software Keys 
on page 242 for more information.
The Norstar system can use the internal remote access device 
(I-RAD) to automatically send an alarm code to a remote location when it 
detects a significant event. Detailed information about the alarm codes is 
included in the Maintenance chapter.
When an alarm code is generated, the system can call up to two pre-
programmed numbers and transmit the code as a string of ASCII text. To 
activate the feature, you must set Auto-report to ON, and program at least 
one telephone number and outgoing line.
No parity
8 data bits
1 stop bit
Tip - Disable the following high-level protocols at your 
modem when attempting a connection with the Compact 
ICS modem: V. 42, V. 42bis, MNP5, MNP10, enhanced 
throughput cellular (ETC). Possible command strings that 
would be used to disable these protocols are at&m0, 
at
0, or at&q0. Check the documentation that comes 
with your modem for the proper command(s).
If you are sending out automatic alarm reports using the 
I-RAD, you should set the modem speed to support the 
baud rate of the device that receives the alarm report.
If your system has access to a Basic Rate Interface (BRI) 
network, use a digital trunk supplied by a BRI Card for 
modem calls to get the best transmission quality. 
						

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If the call to the remote telephone number is not successful, the system will 
retry the call after a pre-programmed length of time. If the alarm code has 
not been transmitted after a pre-programmed number of retries, it will be 
cleared from the system. The alarm code which appears at the Alarm 
telephone and is recorded in the System test log is not affected by the 
Alarm reporting settings.
If there are multiple alarms and a backlog of codes is created, the system 
stores a maximum of five codes in a queue. If a sixth alarm is generated, 
the first code in the queue is dropped.
The baud rate you select for the device which will receive the alarm report 
should support the baud rate of the Compact ICS internal modem. See page 
228 for more information.
Auto-report
Press CHANGE to select the setting: OFF or ON.
Phone #1
Press CHANGE and enter the telephone number the system will dial to 
transmit an alarm code. Press 
OK when you have finished entering the 
number. It can be up to 24 digits long.
Press 
CLR to choose None.
Phone #2
The system calls the second number after the alarm is transmitted to the 
first number, or after trying to transmit the first number for the 
programmed number of retries. 
Press 
CHANGE and enter an additional telephone number the system will 
dial to transmit an alarm code. Press
 OK when you have finished entering 
the number. It can be up to 24 digits long.
Press 
CLR to choose None.
Tip - You can use host signaling codes in your 
alarm reporting telephone numbers.