Nortel Compact Ics 6.0 Installer Guide

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P0992669 03Compact ICS 6.0 Installer Guide
Environmental requirements
Internal analog terminal adapter (I-ATA)  
ISDN network synchronization  
CharacteristicSpec/Value
Operating temperature 
range0°C to 50°C (32°F to 122°F)
IEC. 68-2-1 Tests Ad and
IEC. 68-2-2, Method A
Storage temperature range-50°C to 70°C (-58°F to 158°F)
IEC. 68-2-1 Test Ab and
IEC. 68-2-2 Test Bd
Humidity
     above 34°C (93°F)
     at 40°C (104°F)5% to 95% (non-condensing)

						

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Compact ICS 6.0 Installer GuideP0992669 03 
						

							P0992669 03Compact ICS 6.0 Installer Guide
Glossary
A
AbsorbLength:   A setting that 
determines how many of the digits in a 
destination code will not be dialed by 
the system. AbsorbLength is assigned 
under Destination codes in Services. 
access code:  Different sequences of 
characters used to gain access to these 
Norstar features: Line pools, Call park, 
external lines, Direct-Dial telephone, 
Auto DN, and DISA DN.
alarm code:  A number that appears 
on the alarm telephone display, 
informing you that the  ICS has detected 
a fault in the system.
Alarm telephone:  A telephone that 
is designated to receive reports of 
Norstar system problems. This function 
is usually assigned to a prime telephone, 
but this can be changed under Feature 
settings in System programming.
Analog Terminal Adapter (ATA):  
A device that permits the connection of 
analog telecommunication devices  such 
as fax machines, answering machines, 
and single line telephones to the Norstar 
system. Programmed defaults for the 
ATA are automatically assigned by  the 
Norstar system.
ANSI: American National Standards 
Institute.
Answer button:  A telephone button 
with an indicator that is used to monitor 
another telephone. The answer button 
indicates incoming calls destined for the 
other telephone. Someone working at a 
telephone with answer buttons (an 
attendant, for example) can receive all 
ringing and visual indication of 
incoming calls  for other  telephones, and 
answer those calls when necessary.One telephone can have up to eight 
Answer buttons. An Answer button is 
automatically assigned to a telephone 
when that telephone is assigned an 
Answer DN.
Answer DN: The internal or directory 
number (DN) of a telephone that is 
monitored by an Answer button. You 
can assign up to four Answer DNs to a 
telephone under Line Access in 
Terminals and Sets programming.
Auto Attendant:  Gives your system 
the ability to answer calls with a 
recorded message and then prompt 
caller to leave a message, or enter a code 
or extension number for further access 
or services.
Autobumping: 
²¡ÚÞ
A feature that determines what the 
system does with new Call Log items 
when your Call Log is full. When 
Autobumping is on, a new log entry 
causes the oldest entry to be deleted. If 
Autobumping is off, your Norstar 
system does not log calls when your log 
is full.
Autodial button:    A memory button 
that, if programmed, provides one-touch 
dialing of external or internal numbers.
Autolog options:  
²¥¡Ý
A feature that allows you to select the 
type of calls that are stored in your Call 
Log. You can choose to log calls that 
were not answered by anyone within the 
system, to log calls that were 
unanswered at this telephone but 
answered elsewhere in the system, to 
log all calls answered and not answered 
at this telephone, or to not have calls 
automatically logged. 
						

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Compact ICS 6.0 Installer GuideP0992669 03
Automatic Dial:  A feature that 
allows you to dial without having to 
pick up the handset or select a line. You 
must have a prime line to use Automatic 
Dial. Automatic Dial is assigned under 
Dialing options in Terminals and Sets 
programming.
Automatic Handsfree:  A feature 
which automatically activates 
Handsfree operation when you make or 
answer a call. Automatic Handsfree is 
assigned under Handsfree in Terminals 
and Sets programming.
Automatic Hold:  A feature that 
automatically places an active call on 
hold when you select another line. 
Automatic Hold (Full AutoHold) is 
assigned in Lines programming.
Automatic Privacy:  See Privacy.
Automatic Daylight Saving Time: 
A feature that switches the system to 
standard or daylight saving time at pre-
programmed dates. It is turned on or off 
under Daylight time in System 
programming.
Automatic Telephone 
Relocation: A feature that allows a 
telephone retain its personal and system 
programming when it is plugged into a 
different Norstar modular jack. 
Automatic Telephone Relocation is 
enabled under Set relocation in System 
programming.
auxiliary ringer: A separate external 
telephone ringer or bell which can be 
programmed to ring when a line or a 
telephone rings. An auxiliary ringer may 
be programmed to ring only when the 
system is in a particular schedule. 
Programming of an auxiliary ringer is 
done in Services programming after the 
feature has been enabled under 
Capabilities in Terminals and Sets 
programming.
AWG: American wire gauge.B
B channel (Bearer channel): An 
ISDN standard transmission channel 
used for voice or data transmission.
Background Music: A feature that 
allows you to hear music from the 
speaker of your Norstar telephone. It is 
available only if a music source has 
been attached to the ICS and the feature 
has been enabled under Feature settings 
in System programming.
Basic password:  A one- to six-digit 
password that prevents unauthorized 
access to the most commonly-used 
telephone settings. The Basic password 
can be assigned and changed in 
Passwords programming.
Basic Rate Interface (BRI):   An 
ISDN interface that uses two B channels 
and a D channel (2B+D). 
Bearer channel: See B channel.
Business series terminals These 
terminals were developed to replace the 
Norstar M-series terminals. Therefore, 
their functionality closely parallels the 
M-series terminals. 
busy lamp field (BLF):  A device 
with a liquid crystal display (LCD) 
panel of indicators that shows the status 
of up to 24 telephones in the Norstar 
system.  The BLF attaches to the M7310 
telephone. 
button caps:  Interchangeable plastic 
caps that fit over the buttons of Norstar 
telephones. They are used to indicate the 
features programmed onto each 
programmable memory button. Button 
caps are either pre-printed or have clear 
windows that allow you to insert labels.
Button Inquiry:  
²¥â
A feature that allows you to check the 
function of each programmable button 
on your Norstar telephone. 
						

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P0992669 03Compact ICS 6.0 Installer Guide
C
Call Duration timer: ²àà
A feature that allows you to see how 
long you spent on your last call or how 
long you have been on your present call.
Call Forward: 
²Ý
A feature that forwards all the calls 
arriving at your telephone to another 
telephone in your Norstar system. To 
have calls forwarded outside the system, 
use Line Redirection.
Call Forward No Answer:  A 
feature that forwards  all  calls arriving at 
your telephone to another designated 
telephone in your Norstar system after a 
specific number of rings. Call Forward 
No Answer is assigned under 
Capabilities in Terminals and Sets 
programming.
Call Forward On Busy:  A feature 
that forwards all calls at your telephone 
to another designated telephone if your 
telephone is busy. This feature is 
assigned under Capabilities in 
Terminals and Sets programming.
Call Forward Override:  An 
automatic system feature that allows 
you to call someone and ask them to 
stop forwarding their calls to you. 
Call Information:  
²¡ÚÚ
Call Information allows you to display 
information about incoming calls. For 
external calls, you can display the 
callers  name, telephone number  and the 
line name. For an internal call, you can 
display the name of the caller and their 
internal number. You can obtain 
information about ringing, answered,  or 
held calls.
Call Information Trunk Cartridge: 
A Trunk Cartridge that allows you to 
connect loop start trunks with Call 
Information capability to the Norstar 
system.Call Log: 
²¡ÚÛ
Enter your Call Log to view a record of 
incoming calls. The log could contain 
the following information for each call: 
sequence number in the Call Log, name 
and number of caller, long distance 
indication, indication if the call was 
answered, time and date of the call, 
number of repeated calls from the same 
source, and name of the line that the call 
came in on. See Autobumping, Autolog 
options, and Call Log for further 
information.
Call Park:  
²àÝ
With this feature you can place a call on 
hold so that someone can retrieve it 
from any other telephone in the Norstar 
system by selecting an internal line and 
entering a retrieval code. The retrieval 
code appears on the display of your 
telephone when you park the call. You 
can park up to nine calls on the system 
at one time.
Call Park Callback:  See Callback.
Call Park prefix:  The first digit of 
the retrieval code of a parked call. This 
digit cannot conflict with the first digit 
of any existing DNs, Line Pool access 
codes, the Direct-dial digit, or the 
external line access code. The default 
Call Park prefix digit is “1”. It may  be 
set to none, in which case Call Park is 
disabled. Call Park prefix is assigned 
under Access codes in System 
programming.
Call Pickup Directed:  
²àß
A feature that allows you to answer a 
call ringing at any Norstar telephone by 
entering the internal number of that 
telephone before taking the call. Call 
Pickup Directed is enabled under 
Feature settings in System 
programming.
Call Pickup Group:  See Pickup 
Group. 
						

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Compact ICS 6.0 Installer GuideP0992669 03
Call Queuing:   ²¡âÚ
If you have several calls waiting at your 
telephone, you can invoke the Call 
Queuing feature to answer them in order 
of priority. Priority is given to incoming 
calls, followed by callback and camped 
calls.
Callback: If you park, camp, or 
transfer a call to another telephone and it 
is not answered there, it will ring again 
at your telephone. How long the system 
will wait before Callback occurs is set 
under Feature settings in System 
programming.
Camp-on:  
²¡Û
A feature that allows you to reroute a 
call to a telephone even if all the lines on 
that telephone are busy. To answer a 
camped call, use Call Queuing or select 
a line if the camped call appears  on your 
telephone. Priority is given to queued 
calls over camped calls.
Camp timeout:  The length of a delay 
before a camped call is returned to the 
telephone that camped the call. The 
length of delay is set under Feature 
settings in System programming.
CCR:  See Custom Call Routing
Central answering position 
(CAP):  An M7324 telephone that has 
been designated as a CAP under CAP 
assignment in System programming. 
The CAP provides backup answering 
and can be used to monitor the 
telephones within a Norstar system. 
Central answering position (CAP) 
module:  A module connected to an 
M7324 telephone and provides 48 
additional buttons that can be used as 
autodial buttons or feature buttons. A 
maximum of two CAP modules can be 
connected to a single M7324 telephone.
Class of Service (COS):  The set of 
Norstar features and lines available to 
the user for a call. The Class of Service 
for a call is determined by the restriction filters and remote access packages 
assigned to the telephone in Lines 
programming. The Class of Service for 
a call can be changed by entering a six-
digit Class of Service password. 
(Internal users cannot change their 
access to features with a COS password, 
only their restriction filters.) Class of 
Service and Class of Service passwords 
are assigned in Passwords 
programming. See Remote Access.
Class of Service password: 
²ß¡
A six-digit code that allows you to 
switch from your current Class of 
Service to one that allows you to dial 
numbers prohibited by your current 
Class of Service.
Cold start:  When all system 
programming is lost. This can happen 
because you have entered the Startup 
feature code 
(¥¥), or 
after  a major event (such as  an extended 
power failure).
Conference: 
²Ü
A feature that allows you to establish a 
three-person call at your Norstar 
telephone.
Contrast Adjustment:
²¥à
Allows you to set the contrast level of 
your telephone display.
control telephone:  A control 
telephone can place the lines for which 
it has responsibility in or out of a 
Service Mode. The direct-dial telephone 
is a control telephone for directing calls 
to the extra direct-dial telephone. A 
telephone is made a control telephone 
and has lines assigned to it under 
Common settings in Services 
programming. 
COS:  See Class of Service. 
						

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P0992669 03Compact ICS 6.0 Installer Guide
cursor:  A short horizontal line that 
appears on the Norstar telephone 
display to indicate that characters can be 
entered using the dialpad.
Custom Call Routing:  Answering 
and transferring calls can be taken over 
by CCR. The system answers the call 
and plays a recorded greeting. Callers 
are given options to route their call by 
pressing a digit.
D
D channel (Data channel): An 
ISDN standard transmission channel 
that is packet-switched and is used for 
call setup, signalling and data 
transmission.
Data channel: See D channel.
Data terminal:  A device such as a 
modem that can be used to transfer data 
instead of sound over a telephone 
network. You cannot use Norstar 
programming to set up such devices. 
See the documentation that 
accompanies the device.
Date:  See Show Time or Time and 
Date.
defaults:  The settings for all Norstar 
features when the system is first 
installed. Settings are changed from 
their defaults in programming. In this 
manual, default settings are shown in 
bold text.
Delayed Ring Transfer (DRT) to 
prime:  After a specified number of 
rings, this feature transfers an 
unanswered call on an external line, to 
the prime telephone associated with that 
line. This feature is activated under 
Feature settings in System 
programming.
Destination code:  A two- to seven-
digit number that the system interprets 
and then translates into the digits that you want dialed out. Both the code and 
its associated dialed digits are assigned 
under Routing service in Services 
programming.
Dialing restriction:  See Restriction 
filter.
Dialing Modes: 
²¥¡Û 
This feature allows you to set the dialing 
mode of your telephone. Norstar 
supports three dialing modes: 
Automatic Dial, Pre-Dial, and Standard 
Dial. All three modes support on-hook 
dialing (meaning you can dial a call 
without picking up the handset). The 
special features of the Automatic and 
Pre-Dial modes are available only  when 
you dial on-hook.
Direct-dial:  A feature that allows you 
to dial a designated telephone in your 
Norstar system with a single digit. Each 
telephone in the system can be assigned 
to the direct-dial telephone. The direct-
dial telephone is established under 
Direct-dial in System programming. 
Telephones are assigned to the direct-
dial telephone under Capabilities in 
Terminals and Sets programming. 
Direct-dial #:  A digit used system- 
wide to call the Direct-dial telephone. 
The digit is assigned under Access 
codes in System programming.
Direct-dial number:  The digit used 
to call the direct-dial telephone.
Direct Inward System Access 
(DISA):  The feature that allows remote 
users dial directly into the Norstar 
system and use  Norstar features. Callers 
will hear stuttered dial tone and will be 
required to enter a Class of Service 
password to gain access to the system. 
See Remote Access.
Directed Pickup:  See Call Pickup 
Directed. 
						

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Directory number (DN):  A unique 
number that is automatically assigned to 
each telephone or data terminal. The 
DN, also referred to as an internal 
number, is often used to identify a 
telephone when settings are assigned 
during programming. Default DN 
assignments start at 21.
DISA DN:  The received number 
assigned to the Norstar direct inward 
system access facility. If a caller dials a 
number that is assigned to the DISA 
DN, the caller hears stuttered dial tone 
and must enter a Class of Service 
password. Once the password is 
accepted, the caller hears system dial 
tone and can use Remote Access 
features. See Remote Access.
Disconnect Supervision:  A setting 
that enables the Norstar system to detect 
if an external caller hangs up. Once an 
external caller hangs up, the Norstar 
system can disconnect its line. 
Disconnect Supervision is enabled 
under Trunk/Line data in Lines 
programming.
Display:  A liquid crystal display 
(LCD) on the Norstar telephone that 
guides you through feature operation 
and programming.
Display button:  The T7316, M7310 
and M7324 telephones are each 
equipped with three buttons located 
directly beneath the display. During 
feature operation or programming, some 
or all of these buttons may be used to 
provide further options. If an option is 
available, it is shown in the bottom row 
of the two-line display, directly above 
the corresponding display button. 
Display buttons are represented in this 
manual as underlined capital, such as 
OK.
DN:  See Directory number.Do Not Disturb (DND): 
²¡Þ
A feature that stops  calls from ringing at 
your telephone. Only Priority Calls will 
ring at your telephone. A line button will 
flash when you receive a call, but the 
call will not ring.
DTMF:  See Dual tone multifrequency. 
Dual tone multifrequency:  Two 
distinct telephone signaling tones used 
for dialing.
E
Emergency telephone:  A single-
line telephone (also referred to as a 500/
2500 telephone) that becomes active 
when there is no power to the ICS.
Evening schedule:  See Schedules, 
and Services.
Event message:  Event messages are 
stored in the system log and displayed 
during a Maintenance session. They 
record a variety of events and activities 
in the Norstar system.
Exceptions:  See Overrides.
Expansion Cartridge:  A cartridge 
that allows you to connect an additional 
eight telephones to your Norstar system.
External call:  A call to a destination 
outside the Norstar system.
External Call Forward:  See Line 
Redirection.
External code:  The number you dial 
to get an external line. By default it is 9, 
but this can be changed under Access 
codes in System programming. You do 
not always need an external code. It is 
primarily to support the M7100/T7100 
telephones and single line telephones 
using an Analog Terminal Adapter. 
External line:  A line on your Norstar 
telephone used for making calls to 
destinations outside the Norstar system.  
						

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External music source:  See Music 
source.
External paging:  A feature you can 
use to make voice announcements over 
an externally-mounted loudspeaker 
connected to the ICS. The external 
speaker is not a Norstar component and 
must be supplied by the customer.
F
Feature button:  Many Norstar 
features are invoked by pressing the 
Feature button followed by a feature 
code. The feature button is also used to 
exit a feature.
Feature Cartridge:  A replaceable 
cartridge containing the Norstar 
features. The Feature Cartridge is 
inserted into the ICS.
Feature code:  A number that is used 
to activate a particular feature.
Feature programming: 
²•‹
Allows you to program a feature code 
onto a memory button.
Forward:  See Call Forward.
Full Autohold (on idle line):  When 
this feature is on, if you select an 
available line, and then do something 
that selects another line, the first line is 
put on hold. Full Autohold is enabled 
under Trunk/Line data in Lines 
programming.
Full Handsfree:  See Handsfree.
G
Group Listening:  
²¡âÛ
A feature that allows you to have others 
in your office hear a caller through your 
phone’s speaker. The caller hears you 
only when you speak into the handset 
and cannot hear other people in the office. You can cancel Group Listen for 
the current call. Group Listen is 
cancelled automatically when you hang 
up the Group Listen call. 
H
Handsfree:  
A feature you can use to make calls 
without using the telephone handset. 
Full Handsfree is activated under 
Capabilities in Terminals and Sets 
programming. When it is activated, a 
Handsfree/Mute button is automatically 
assigned to the telephone.
Handsfree (HF) Answerback:  
When activated, this feature 
automatically turns on the microphone 
at a telephone receiving a Voice Call so 
that the person receiving the call can 
respond without lifting the handset. It is 
activated under Capabilities in 
Terminals and Sets programming.
Handsfree/Mute button:  See 
Handsfree.
Hardware:  A section in programming 
that shows what equipment has been 
installed in the ICS. This section is 
accessed by the installer. 
Headset:  A head-mounted or 
ear-mounted telephone handset that is 
used instead of the hand-held handset. 
Headsets are not Norstar components 
and must be supplied by the customer.
Held (Line) Reminder:  A Norstar 
telephone rings and displays the 
message
 On hold: LINENAM when an 
external call has been placed on hold for 
a certain period of time. The Held Line 
Reminder feature and Remind delay are 
set under Feature settings in System 
programming.
HF Answerback:  See Handsfree 
Answerback. 
						

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Hold button:  ³
This button is used to suspend calls so 
that the person using the telephone can 
perform another task without 
disconnecting the caller.
Hookswitch Flash:  See Link time.
Hospitality The Hospitality features 
allow business which use hospitality 
telephones, or room-based telephones, 
to control access, alarms, and 
maintenance duties through the 
telephones.
Host system signaling:  Also 
referred to as end-to-end signaling. 
Norstar telephones can access a remote 
system or dial a number on an alternate 
carrier by means of host feature 
activation, such as Link, Pause and Run/
Stop.
Hotline:  This feature automatically 
calls a pre-assigned number when the 
telephones handset is lifted or the 
Handsfree/Mute button is pressed. A 
Hotline number can be an internal or 
external number. Hotline is assigned 
under Capabilities in Terminals and Sets 
programming
Hunt group:  The hunt groups feature 
allows a group of sets to be called by a 
single directory number ensuring that 
calls are easily routed to the appropriate 
group.
 
I
I/C: An abbreviation of intercom.
ICS (integrated communication 
system):  The central hardware 
component in the Norstar system. The 
ICS has its own processor and memory, 
and provides a physical point of 
connection for the various types of 
devices, telephones, and cartridges used 
in Norstar. The ICS can function on its 
own as a basic system (with eight Norstar telephones and four external 
lines), or be expanded to a total of 24 
telephones and 8 lines.
I-ATA:  See Internal Analog Terminal 
Adapter.
Installer password:  A one-to six-
digit password that prevents 
unauthorized access to programming. 
The Installer password can be assigned 
and changed in Passwords 
programming.
internal analog terminal adapter 
(I-ATA):  A device built into the 
Norstar ICS, which permits the 
connection of analog 
telecommunication devices such as fax 
machines, answering machines, and 
single line telephones. The system has 
one I-ATA.
integrated communication system: 
See ICS.
Integrated Services Digital 
Network (ISDN): A digital telephone 
service that allows for a combination 
voice and data connection over a single, 
high-speed connection. ISDN service 
can operate over the same copper 
twisted-pair telephone line as analog 
telephone service.
Intercom button:  A button that 
provides access to internal lines used for 
calls  within a Norstar system and access 
to external lines through a line pool or 
external code. A telephone may be 
assigned zero to eight  Intercom buttons. 
This is done under Line access in 
Terminals and Sets programming.
Intercom keys:  See Intercom button.
Internal line:  A line on your 
telephone dedicated to making calls to 
destinations inside your Norstar system. 
An internal line may still connect you 
with an external caller if you use it to 
access a line pool or to pick up a call