Nortel Compact Ics 6.0 Installer Guide
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/ xi P0992669 03Compact ICS 6.0 Installer Guide Checking the state of a cartridge 302 Disabling a module or its cartridges 302 Enabling a module or its cartridges 302 Returning to the beginning 303 System test log 304 Checking the items in the log 304 Checking the current alarm 304 Checking when each item in the log occurred 305 Checking the number of consecutive repetitions of an event or alarm 305 Erasing the log 305 System administration log 306 Checking the items in the log 306 Checking the current alarm 306 Checking when each item in the log occurred 307 Erasing the log 307 Provisioning 308 Cd1-KSU 308 Alarm codes 309 If you see an alarm code 309 Alarm troubleshooting 311 Event messages 314 Dealing with event messages 314 Significant event messages 314 Tests 320 Loopback test 320 Starting and stopping a payload loopback test 320 Usage Metrics 323 Hunt groups 323 Maintenance records 325 Recording information on the Maintenance records 325 Version number record 325 System test log record 327 System administration log record 328
xii / Compact ICS 6.0 Installer GuideP0992669 03 Specifications 329 Glossary 333 SIndex 351 Backup programming overlays 371
P0992669 03Compact ICS 6.0 Installer Guide Regulations Installation Safety warning Only qualified persons should service this system. The installation and service of this hardware is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to which they are exposed in performing a task and of measures to minimize the danger to themselves or other persons. Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment. To minimize risk to service personnel and users, the system must be connected to an outlet with a third-wire ground. Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines. These leakage currents normally safely flow to Protective Earth ground via the power cord. Therefore, it is mandatory that connection to an earthed outlet is performed first and removed last when cabling the unit. Specifically, operations requiring the unit to be powered down must have the network connections (central office lines) removed first.
14 / Regulations Compact ICS 6.0 Installer GuideP0992669 03 North American Regulations (Canada and United States) Radio-frequency interference Telecommunication registration Norstar equipment meets all applicable requirements of both Industry Canada CS-03 and US Federal Commission FCC Part 68 and has been registered under files Industry Canada 332-5980 A and FCC AB6CAN- 20705-KF-E (key system), AB6CAN-20706-MF-E (hybrid system), and AB6CAN-23740-PF-E (PBX system). Connection of the Norstar key telephone system to the nationwide telecommunications network is made through a standard network interface jack that you can order from your local telecommunications company. This type of customer-provided equipment cannot be used on party lines or coin lines. NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. Industry Canada does not guarantee the equipment will operate to the user’s satisfaction. Equipment generates RF energy. This equipment generates, uses, and can radiate radio-frequency energy. If not installed and used in accordance with the installation manual, it may cause interference to radio communications. It has been tested and found to comply with the limits for a Clas s A comp ut i ng devi ce p ur s ua nt t o P ar t 15 of t h e FCC Rules and with Canadian Radio Interference Regulation SOR/88-475, which are designed to provide reasonable protection against such interference when used in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user, at his or her own expense, will be required to take whatever measures may be required to correct the interference.
Regulations / 15 P0992669 03Compact ICS 6.0 Installer Guide Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. It has been tested and found to comply with the limits for a Class A computing device pursuant to Part 15 of the FCC Rules and with ICES.003, Class A Canadian EMI requirements. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. Ringer Equivalence Number and Load Number The FCC and Industry Canada Registration information, on the front of the integrated communication system (ICS), includes the ringer equivalence number (REN) and load number (LN). These numbers show the electrical load that the Norstar ICS requires from a telephone line. If the ICS requires more electrical current than the telephone companys central office equipment can provide, telephones may not ring and you may have difficulty dialing telephone numbers. In most areas, the total load on a line is allowed to be 5.0 REN or 100 LN. Call the local telecommunications company to find out the total REN or LN allowed for your telephone line. Hearing-aid compatibility Norstar telephones are hearing-aid compatible, as defined in Section 68.316 of Part 68 FCC Rules.
16 / Regulations Compact ICS 6.0 Installer GuideP0992669 03 Electromagnetic compatibility Norstar Compact ICS equipment meets all FCC Part 15, Class A radiated and conducted emissions requirements. Norstar Compact ICS does not exceed the Class A limits for radiated and conducted emissions from digital apparatus as set out in the Radio Interference Regulations of Industry Canada. Safety Norstar Compact ICS equipment meets all applicable requirements of both the Canadian Standards Association C22.2 No. 950-M1995 and US Underswriter’s Laboratory UL Std. No. 1950 - 3rd Edition. Telephone company registration It is usually not necessary to call the telecommunications company with information on the equipment before connecting the Norstar ICS to the telephone network. If the telecommunications company requires this information, provide the following: telephone number(s) to which the ICS will be connected FCC registration number (on label affixed to ICS) ringer equivalence number (REN) universal service order code (USOC) service order code (SOC) facility interface code (FIC) Trunk CartridgeRENLNUSOCSO CFIC GATC LSDS (NT7B69AAAA) replacing Loop Start/Disconnect Supervision (LS/DS)- NT7B75GA-93AC 1.5B DC 0.38RJ21X9.0F02LS2
Regulations / 17 P0992669 03Compact ICS 6.0 Installer Guide Use of a music source In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors and Publishers, or similar organization if Radio or TV broadcasts are transmitted through the Music On Hold or Background Music features of this telecommunication system. Nortel Networks hereby disclaims any liability arising out of the failure to obtain such a license. Rights of the telecommunications company If the Norstar Compact ICS system is causing harm to the telephone network, the telecommunications company may discontinue service temporarily. If possible, the telecommunications company will notify you in advance. If advance notice is not practical, the user will be notified as soon as possible. The user will be given the opportunity to correct the situation and informed of the right to file a complaint to the FCC. The telecommunications company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of the system. If this happens, the telecommunications GATC CI (NT7B75AAC) replacing Call Information (CI)- NT5B41GA-93AC 1.5B DC 0.38RJ21X9.0F02LS2 BRI-U2 and BRI-U4 Cards NT7B86GB-93 and NT7B87GB-93– –– –RJ49C6.0Y02IS5 BRI-ST Card - NT7B76GY-93 (when connected to an NT1 which has a U interface to the telephone network)– –– –RJ49C6.0Y02IS5 GATC LSDS (NT7B69AAAA) and GATC CI (NT7B75AAC) Trunk CartridgeRENLNUSOCSOCFIC
18 / Regulations Compact ICS 6.0 Installer GuideP0992669 03 company will give you advance notice in order for you to make any necessary modifications to maintain uninterrupted service. Repairs In the event of equipment malfunction, all repairs to certified equipment will be performed by Nortel Networks or by one of its authorized dealers. To return equipment for repair in the U.S., call 1-800-321-2649. You will receive a return advice number (RA#) to include with your returned equipment. Address of repair facilities International regulatory The CE marking on this equipment indicates compliance with the following EU directive: R&TTE Directive 99/5/EEC This equipment meets the requirements of the following harmonized standards: EN60950: 1992 (Amendment 1 & 2) EN55022 Class A (1995), and EN50082-1 (1997) CTR 3 Amendment 1 USACanada Nortel Networks Nashville Repair Distribution Center 640 Massman Drive Nashville, TN 37210 RA#_________Nortel Networks 30 Norelco Drive Weston, Ontario M9L 2X6 Attn: Repair Department
P0992669 03Compact ICS 6.0 Installer Guide What’s new with Norstar The Norstar Compact ICS 6.0 software includes several new features and a few functionality changes. New features for version 6.0 Distinctive ring for lines and hunt groups You can now assign distinctive ring patterns (DRP) to both lines and hunt groups. This is similar to the feature that allows you to assign different rings to your telephone so you can distinguish which phone is ringing. All three of these features work in concert with each other. Which ring will be used depends on the priority that is assigned to each, and the order in which the assignment occurred. Refer to Distinctive ring on page 163 and Assigning a distinctive ring pattern to a Hunt Group on page 197. System wide call appearance feature codes (SWCA) Sixteen new feature codes allow you to assign indicator memory buttons with SWCA codes. These buttons provide call appearance for both incoming and outgoing calls to any group of telephones with the same assigned buttons. This allows a call to be parked on a SWCA button, and then the call can be retrieved by any other member of the group. Calls are assigned to the SWCA buttons, either automatically or manually, at the telephone that receives or makes the call. This frees up the line for other calls while maintaining an appearance of the call in the group. Refer to Setting SWCA controls on page 209. CLID display enhancements, alpha tagging using system speed dial, codes increased to 200 Alpha tagging is an enhancement to the CLID functionality of the system. This feature matches incoming calls with system speed dial entries. If enough digits match (CLID match), and the telephone is set to receive name display, then whatever name is entered into the system speed dial for that number will display as CLID when the call comes in. Refer to Sys speed dial on page 187.
20 / What’s new with Norstar Compact ICS 6.0 Installer GuideP0992669 03 Note:Alpha tagging activates when the CO line service supplies only a number for the incoming call. Otherwise, the system uses the name supplied by the CO line service. To support this feature, the system speed dial codes have been increased to 200 entries, with three-digit codes from 001 to 255. Refer to the Compact ICS 6.0 System Administrator Guide for a detailed description of System Speed dial programming. Functionality changes for version 6.0 Profile 2: This profile has been adjusted to accommodate systems which use ETSI PRI lines with an a-law companding protocol. —T1 functionality has been removed from this profile. —The central office ETSI PRI features: Network Call Redirection and Malicious Caller ID (MCID) can be used if they are allowed by your service provider. Refer to ETSI: Network features (profile 2) on page 235. Line renumbering: Due to the addition of ETSI to Profile 2, the line numbering for the entire system has been realigned to accommodate the extra lines provided by ETSI lines. This provides 30 lines per card on module 2 (card 1: 001-030; card 2: 031-060). This also means that the target lines have been renumbered to 061 to 086. When you perform an upgrade, existing line assignments will be automatically updated. Due to the expansion of the system speed dial feature codes up to 255, the personal speed dial list has been changed to codes 256 to 279 (24 codes (no change from existing systems)).