Nortel Compact Ics 6.0 Installer Guide

							Passwords / 191
P0992669 03Compact ICS 6.0 Installer Guide
Use CHANGE, the dialpad, and OK to program the System Coordinator Plus 
password.
SysCoord
The default System Coordinator password is 23646 (ADMIN).
Basic
The default Basic password is 22742 (BASIC).
IRAD pswd
The ability to do remote programming using the internal remote access 
device (I-RAD) is protected by a password. If your Feature Cartridge does 
come with the I-RAD enabled, the feature is not available until you enter 
Software Keys provided by Nortel.
Use 
CHANGE, the dialpad, and OK to change the I-RAD password. Currently, 
the remote administration software used with the I-RAD allows you to use 
a password up to 10 digits long. A longer password will not work with the 
software. The default password is the eight-digit Sys ID number.
Your I-RAD password should always match the password used with your 
remote administration software.
Tip - An overview of what programming is available by 
using the System Coordinator Plus password is on page 
116.
Tip - For more information about the System 
Coordinator and Basic passwords, see the Compact ICS 
6.0 System Coordinator Guide. 
						

							192 / Passwords
Compact ICS 6.0 Installer GuideP0992669 03
The I-RAD password returns to the default value when you upgrade the 
system software from CICS 1.0 or 2.0 to CICS 6.0.
Hospitality password
There are two passwords within the hospitality feature. One provides 
secure access to the administration set, and one provides secure access to a 
room condition setting from each room set for housekeeping staff.
Desk pswd
Change this password frequently, to maintain security.
At Hospitality:
1. Press 
≠.
2.
Desk pswd:4677 displays.
3. Press 
CHANGE. 
4.
New pswd: displays
5. Enter a new password, then press 
OK.
Cond pswd
Change this password frequently, to maintain security.
At Hospitality:
1. Press 
≠.
2. Press 
‘
3.Cond pswd:None displays.
4. Press 
CHANGE. 
5.
New pswd: displays
6. Enter a new password, then press 
OK. 
						

							Time&Date / 193
P0992669 03Compact ICS 6.0 Installer Guide
Time&Date
The time and date shown on the telephone display is used by the system for 
scheduled features. It can be changed in programming or by using a feature 
code (
²¥¥æé÷ä or ²¥¥¡ÝßÜ).
For more information, see the Compact ICS 6.0 System Coordinator Guide. 
						

							194 / System prgming
Compact ICS 6.0 Installer GuideP0992669 03
System prgming
System prgming allows you to set up features and settings which are not 
associated with any specific line or telephone.
Hunt groups
The hunt groups feature allows a group of sets to be called by a single 
directory number ensuring that calls are easily routed to the appropriate 
group. 
The default setting for hunt groups is broadcast mode. Sequential or rotary 
modes are also available. 
Hunt groups can be used to route calls to a support service such as a Help 
Line for a software company. Specialists dealing with Product A can be in 
one group, and specialists dealing with Product B can be in another group. 
Incoming calls will hunt for the next available set in the group. If no set is 
available, the call can be placed in a queue or routed to an overflow set.
The Hunt groups subheading in system programming is the area that 
programming changes are made to the following:
members of a group
member position in a group
what lines are assigned to a group
how incoming calls are distributed
how long the system looks for available agents
where a call goes if all agents are busy
distinctive ring pattern for a Hunt group
Tip - If you want to use Hunt groups, your system 
must have a minimum of three-digit DNs. 
						

							System prgming / 195
P0992669 03Compact ICS 6.0 Installer Guide
The hunt group setting impacts other features:
Call forwards set  on telephones that are members of a hunt group are 
overridden by the hunt group routing. 
Sets that are members of a hunt group can temporarily leave a group 
by activating the DND feature.
Priority calls to a hunt group will be rejected
Hunt group set numbers cannot be in a ring group.
Hunt group set numbers cannot be in a page zone.
Note: Fixed external cadencing is provided for all external hunt group calls 
regardless of whether or not they have been answered and transferred.
Note: Videophones should not be programmed as members of a hunt 
group. Hunt groups allow one B channel connection at a time and 
videophones use two B channels.
Adding or removing members from a group
Members of the group can be any Norstar set, CTA 500dm, or ISDN set. A 
set can be in more than one hunt group but is considered a member in each 
hunt group, increasing the total number of members in the system.
There can be only one appearance of the same hunt group on a set. The 
appearance can  be one of three types: Appr&Ring, Appr only, or Ring 
only. 
The set number range for hunt groups is based on your start DN. You can 
find the range in 
Hunt groups under System Prgrming. These DNs 
cannot be assigned to telephones.
Hunt groups can be programmed under System prgrming.
1. Press 
≠. The display shows Hunt groups.
2. Press 
≠. The display shows Show group:.
3. Enter the hunt group number you want to program (1-6).
4. Press 
≠. The display shows Member extns:.
5. Press 
≠. The display shows the members for that group. 
						

							196 / System prgming
Compact ICS 6.0 Installer GuideP0992669 03
6. Press ADD to add a member or press REMOVE to remove a member from 
the group.
7. Select Appr&Ring, Appr only or Ring only setting for hunt group 
member. See Line assignment on page 137.
Moving members of a group
Member order within a hunt group is important. Calls are routed starting 
with the first member, except in Broadcast mode, when calls are sent 
simultaneously to all members.
1. Press 
MOVE to move an existing member to another place within the 
hunt group.The display shows the member number followed by an 
arrow.
2. Enter the new position number for the set.
Assigning or unassigning lines to a group
Set hunt group line Prime set to None. This avoids delayed ring transfer of 
external hunt group calls to the Prime set before the hunt group can receive 
the call.
A line can only be assigned to one group.
1. When the display shows
 Member sets:.
2. Press 
‘. The display shows Line assignment.
3. Press 
≠. The display shows Show line:.
4. Enter the line number you want to program, press 
SCAN to go the first 
line assigned to this group or press 
LIST to go to the first line in the 
system.
5. Press 
CHANGE to program the line as Unassigned or Assigned.
*HGnn* means the line is assigned to another hunt group. 
						

							System prgming / 197
P0992669 03Compact ICS 6.0 Installer Guide
Assigning a distinctive ring pattern to a Hunt Group
You can assign distinctive ring patterns to your Hunt Group so that calls 
can be rated in priority for the group.
These distinctive ring patterns, have the same characteristics as for line and 
extension distinctive ring patterns. Refer to Distinctive ring on page 163.
The Hunt Group distinctive ring pattern determines how a call will ring 
within the Hunt Group. If members of the group have ring patterns 
assigned to their telephones that are higher than the ring patterns of the 
incoming line or the Hunt Group, then the Hunt Group will use the ring of 
the corresponding member telephones.
If the incoming call (line) has a higher ring pattern assigned than the Hunt 
Group, the Hunt Group will ring with the line ring pattern.
1. Find the heading 
Hunt groups.
2. Press 
≠ until the display shows Member extns:.
3. Press 
‘ until the display shows Dstnct Ring:NONE.
4. Press 
CHANGE to toggle to the ring pattern number you want to assign 
to the Hunt group line. (
None, 2, 3, 4)
5. Press 
¨ to exit or ‘ to continue programming.
Setting the distribution mode
There are three modes of call distribution:
Broadcast—rings each set in the group simultaneously. Calls are 
handled one at a time, other calls are queued. As soon as a call is 
picked up, the call next in the queue is presented to the hunt group 
without having to wait for queue timeout. 
In Broadcast mode, a single incoming call will ring simultaneously at 
all the sets in a group. This way, all receptionists in the group can share 
the load of answering large volumes of calls. A familiar example is a 
fund-raising campaign where a group of operators would be waiting to 
take each call as it comes in.  
						

							198 / System prgming
Compact ICS 6.0 Installer GuideP0992669 03
Sequential—starts the call at the first set in the hunt group and 
distribution is complete when the first free set has been found. 
Simultaneous calls can be presented. Distribution is order based.
In Sequential mode, you can program your top salesperson to be the 
first member of the group to receive incoming calls.
Rotary—the call starts at the set after the one which was last presented 
and distribution is complete when the next free set has been found. 
Simultaneous calls can be presented. Distribution is order based.
In Rotary mode, you can ensure that all your help-line people are 
receiving calls, rather than one person receiving the majority of calls. 
1. When the display shows
 Member extns:.
2. Press 
‘ until the display shows Mode:. 
3. Press 
CHANGE to set the mode: Broadcast, Sequential, Rotary. 
If a hunt group has available agents but nobody answers the call, the call is 
routed according to what is set in the Busy line setting. Refer to 
Programming busy line setting on page 198.
Setting the hunt delay
This setting allows you to program the number of rings the system permits 
at a hunt group set before moving on to the next set in the hunt group. This 
display only sows if the distribution mode is sequential or rotary.
1. When the display shows
 Member extns:.
2. Press 
‘ until the display shows Hunt delay:. 
3. Press 
CHANGE to select the setting: 1, 2, 3, 4, 5, 6, 7, 8, 9,10.
Programming busy line setting
There are three routing options if all agents are busy:
BusyTone—the caller gets a busy tone for BRI, otherwise the 
telephone rings back
Overflow—the call is routed to an overflow position. You can not use 
overflow if the overflow DN is a hunt group DN.
Queue—the call stays in the system for a period of time. Within this 
period of time, the call will be presented to an agent if one becomes  
						

							System prgming / 199
P0992669 03Compact ICS 6.0 Installer Guide
available. When the time-out occurs, the call will be presented to an 
overflow position.
1. When the display shows
 Member DNs:.
2. Press 
‘ until the display shows If busy:. 
3. Press 
CHANGE to set the mode: BusyTone, Overflow, Queue.
Programming the queue timeout
This setting allows you to program the number of seconds a call will 
remain in the hunt group queue before it is routed to the overflow position.
1. When the display shows
 Member DNs:.
2. Press 
‘ until the display shows Q Timeout:. 
3. Press 
CHANGE to set the queue timeout: 15, 30, 45, 60, 120 or 180.
Programming the overflow set
This setting allows you to program the over flow set the hunt group calls 
will be routed to. Unless the overflow position is a hunt group set, the call 
ceases to be a hunt group call. If the overflow set is a hunt group set, the 
call is treated as a new call and goes to the bottom of the queue.
The overflow set can be a set number associated with a voice mailbox.
1. When the display shows
 Member DNs:.
2. Press 
‘ until the display shows Overflow:. 
3. Press 
≠. The display shows Overflow:HGn.
4. Press CHANGE to change the overflow position.
5. Enter the new overflow position. 
						

							200 / System prgming
Compact ICS 6.0 Installer GuideP0992669 03
Setting the function name
This setting allows you to program the hunt group function name, such as 
SERVICE or SALES. The name can be up to seven characters in length.
1. When the display shows
 Member DNs:.
2. Press 
‘ until the display shows Name:. 
3. Press 
CHANGE.
4. Using the dialpad, enter the name of the hunt group.
5. Press 
‘ to store the name.
Change DNs
Change DNs allows you to change the directory number (DN) or internal 
number of a telephone.
Changing DN locks programming session
Changing an individual DN locks the 
programming session into the Change DNs 
programming mode. After you have finished and 
have pressed 
¨, re-enter the programming 
access code and the Installer password to 
continue with other programming.
Do not perform Startup again or all previous 
programming will be erased.