Nortel Compact Ics 6.0 Installer Guide

							P0992669 03Compact ICS 6.0 Installer Guide
Maintenance
Maintenance overview
A Norstar Maintenance session helps you diagnose problems that may 
occasionally arise within the Norstar system. 
The Maintenance section of programming has eight headings.
You can perform a Maintenance session from any working T7316, M7310 
or M7324 telephone. Only one person at a time can access a Maintenance 
session. Photocopy the Maintenance records found at the end of this 
chapter, and keep a pencil handy to record important information.
System versiondisplays the version number of the system 
processor.
Port/DN statusallows you to check and change the status of 
ports in your system.
Module statusallows you to check and change the status of 
modules in your system.
Sys test logdisplays a list of test results, event messages, 
and alarm codes.
Sys admin logdisplays a list of system initializations, 
configuration sessions, invalid password 
attempts and password changes.
Provisioningallows you to place BRI loops and lines in and 
out of service .
Testsallows you to  test the connection between the 
ICS and telephones, and the connection 
between a BRI Card and the network.
Remote montrallows a technical specialist from a remote 
location to monitor the Norstar system. It is not 
a regular part of system installation or 
maintenance.  
						

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Beginning a Maintenance session
1. Release all calls on your telephone.
2. Press 
²¥¥‚¯öìéí which is the same as 
²¥¥ÛßßÜÝÝ. The display shows Password:.
3. Enter the Installer password. The display shows
 Terminals&Sets. 
Three triangular indicators 
º appear on the vertical display between 
the rows of buttons.
4. Place the programming overlay over the buttons pointed to by the 
indicators 
º.
5. Press 
‘ until the display shows Maintenance. 
						

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System version
System version allows you to note the version number  of the system 
processor (SP) software, which resides in the Feature Cartridge.
The SP version number can be used to determine whether you have the 
latest software release, and to trace a software fault if one occurs. For 
instance:
SP version number can indicate a Feature Cartridge incompatibility 
with your system
SP and telephone version numbers can indicate a telephone version 
incompatibility
SP and functional terminal version numbers can indicate a functional 
terminal incompatibility.
Checking the version of the system
To check the version number, start with the display reading Maintenance:
1. Press 
≠. The display shows System version.
2. Press 
≠. The display shows the version number of the SP.
3. Write the SP version number  on the appropriate Maintenance record. 
						

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Port/DN status
Port/DN status allows you to:
identify any device or line connected to the system
check the version number of a device (an analog terminal adapter, for 
example) for compatibility with the system
check the state of a device or line (for example, idle or busy)
disable or enable a device
determine which port number corresponds to each DN
determine the port number of a malfunctioning device
determine if a malfunctioning device is incompatible with the Norstar 
system
disable a device before replacing it  
Do not enable or disable ports during the first two minutes after Startup 
programming.
If you do so, incorrect ports may be enabled or disabled. To recover from 
this, disable then enable the affected modules using Module status.
Tip - You cannot disable the Norstar telephone 
from which you are accessing the Maintenance 
session. If you try to do this, a message appears on 
the display and you hear an error tone. If you want 
to disable that particular telephone, conduct the 
Maintenance session from another Norstar 
telephone. 
 Pick a suitable time to disable devices.
Do not disable devices when many people are 
using the Norstar system. Wait until after regular 
office hours. 
						

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Port/DN status allows you to check lines and devices on the system. 
Although the following procedures describe how to check devices, you can 
use the same procedures to check lines.
Lines can only be disabled in Module status.
Identifying a device connected to the system
Start with the display reading System version:
1. Press ‘. The display shows Port/DN status.
2. Press 
≠. The display shows Showport:.
3. Enter the port number of the device, or press 
DN, then enter the 
directory number of the device. The display shows port information, 
as illustrated in the sample displays. This identifies the DN (internal 
number) associated with the B1 channel.
4. Press 
DEVICE to see device information, as illustrated in the sample 
displays. If the device has version information, you will be able to see 
the information by pressing 
≠.
5. If there is more than one device attached to a port (for example, a 
Norstar telephone and a central answering position (CAP) module or 
a Busy Lamp Field), press 
≠ while the information is on the 
display to show the device and press 
‘ to see the add-on 
devices.
6. Press 
>B2 to display the device connected to the B2 channel.
7. Press 
– until the display shows Port/DN status.
Displays
Sample device identification display
P104:24
DEVICE >B2 STATEThis sample display indicates that port 104 is 
associated with the DN 24. Press 
DEVICE to 
see the device attached to the port.
P225:Lp225
VERSN TEI STATEThis sample display indicates that port 225 is 
associated with loop 225. Press 
TEI to see 
any terminal endpoint identifiers associated 
with the loop. 
TEI will appear only for U-NT,  T, 
or S-loops. 
						

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The following table lists some of the device types that may appear on the 
Norstar device identification display.
Explanation of device type
Checking the version number of the device
From the Norstar device identification display:
1. Press 
VERSN (if it is available) when the device information for a port 
is displayed. The display shows the version number  of the device.
2. Write this number on the appropriate Maintenance record.
3. Press 
OK to return to the Norstar device identification display from the 
display showing the version number.
4. Press 
‘ to see information about the next port number 
OR 
Press 
“ to see information about the previous port number.
P104:7324
VERSNThis sample display indicates that an M7324 
telephone is attached to port 104.
DisplayExplanation
7100M7100 telephone or T7100 Business Series Terminal
7208M7208 telephone or T7208 Business Series Terminal
7310M7310 telephone or T7316 Business Series Terminal
7324M7324 telephone
1: CAP1First CAP module attached to an M7324 telephone
2: CAP2Second CAP module attached to an M7324 telephone
IATAInternal analog terminal adapter
IRADInternal remote access device
BLFBusy Lamp Field 
						

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Checking the state of the device
From the Norstar DN identification display:
1. Press 
STATE. The display shows one of the states listed in the 
following table.
If you want, you can disable or enable the device (see the procedures 
in this chapter).
2. Press 
OK to return to the device identification display.
How the device state is shown on the display
DisplayState of device
Busy
DISABLE OKThe device is in use.
Disabling...
OKThe device is being disabled.
Enabling...
OKThe device is being enabled.
Idle
DISABLE OKThe device is not in use.
Unequipped
DISABLE OKThere is no device connected to that port.
Disabled by user
ENABLE OKThe device has been disabled by 
someone running a Maintenance session.
Disabled by sys.
ENABLE OKThe device has been disabled by the 
system because it is faulty or because a 
test is running.
Not available
DISABLE OKThere is no state available. 
						

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Disabling a device 
To disable immediately when the display indicates the device is busy:
1. Press 
DISABLE. The display shows Disable at once?
2. Press YES. The system prompts the device user and disables the device 
in one minute (or immediately, if the device is idle). Press 
NO to leave 
this display without disabling the device.
Displays
The following table show examples of the sequence of messages that might 
appear on a telephone when you disable a device.
Examples of display messages
Give notice that you are disabling equipment.
Make sure you inform people that you are going 
to disable their devices because all calls on the 
affected line or set will be dropped.
Please hang up
Maintenance testOccurs on a busy telephone before 
disabling
48 seconds
until disconnect
Please hang up
In MaintenanceOccurs after disabling 
						

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Enabling the device 
When the display shows you that the device is disabled:
1. Press 
ENABLE. The display briefly shows Enabling…. The device is 
immediately enabled and the display shows
 Idle.
Returning to the beginning
From the display showing the state of the device:
1. Press 
OK.
2. Press 
– until the display shows Port/DN status.
Tip - The display may briefly show Enabling…, then 
either
 Disabled by sys. or Disabled by user. In this 
case, the system is waiting to enable the module. This 
may occur after someone has run a Maintenance 
session and used Module status. You cannot enable the 
device until its module has been enabled.
Individual lines cannot be disabled in Port/DN status. To 
disable a Trunk Cartridge, see Module status. 
						

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Module status
Module status allows you to:
check the number of Trunk Cartridges in the ICS
disable or enable a ICS cartridge
clear a hung line by disabling and enabling the affected Trunk 
Cartridge.
Looking at the module inventory
Start with the display showing Port/DN status:
1. Press 
‘. The display shows Module status.
2. Press 
≠. The display shows Showmodule:.
3. Enter the module number. Modules 1 and 2 are located inside the ICS. 
If you choose module 1, the display shows how many telephones are 
connected to the ICS. If you choose module 2, the display shows the 
number of Trunk Cartridges connected to the ICS.
Checking the number of Trunk Cartridges attached to 
a module
Start from the module inventory display, which shows the number of Trunk 
Cartridges connected to the module you chose (for example,
 
KSU: 2 cards
).
1. Press 
CARD. If there is a Trunk Cartridge in a slot, the display shows 
that four lines are connected (for example,
 Card 1: 4 lines). 
2. Press 
‘ or “ to check for a Trunk Cartridge in the 
other slot.
3. Press 
MODULE to return to the module inventory display.
Tip - Norstar devices may occupy both the B1 and B2 
channels. This may increase the number of devices 
indicated on the module inventory display.