Nortel Compact Ics 6.0 Installer Guide
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System prgming / 201 P0992669 03Compact ICS 6.0 Installer Guide Use ≠and the dialpad to identify the DN you want to change (old DN). Use the dialpad to enter the new DN. Featr settings Backgrnd music Background music allows you to listen to music through your telephone speaker. A music source must be connected to the ICS. Press CHANGE to select the setting: N (No) or Y (Yes). On hold On hold allows you to choose what a caller hears on an external line when the line has been put on hold. Press CHANGE to select the setting: Tones, Music, or Silence. Tones provides a periodic tone. Music provides any signal from a source such as a radio connected to the ICS. Silence provides no audio feedback. Tip - No DN changes occur until the programming session ends. If the new DN already exists for another telephone, that other telephone is given the old DN. All DNs must be the same length. The first digit of a new DN cannot be the same as the first digit of: an external line access code a line pool access code the Park prefix the direct-dial digit. To avoid a conflict, refer to the table of default settings provided under Access codes. The lowest default DN is 21.
202 / System prgming Compact ICS 6.0 Installer GuideP0992669 03 Handset volume Handset volume allows you to specify whether the volume level of a handset or headset will return to the system default level when a call is ended or put on hold, or whether it will remain at the level set at the individual telephone. Use ≠ and CHANGE to select the setting: Use sys volume or Use set volume. Camp timeout Camp timeout delay allows you to assign the number of seconds before an unanswered camped call is returned to the telephone which camped the call. Press CHANGE to select the setting: 30, 45, 60, 90, 120, 150, or 180 seconds. Park timeout Park timeout delay allows you to assign the number of seconds before a parked call on an external line returns to the originating telephone. Press CHANGE to select the setting: 30, 45, 60, 90, 120, 150, 180, 300, or 600 seconds. Park mode Press CHANGE to select the way that the system will choose a Call Park code: Lowest or Cycle. When set to Lowest, the system will choose the lowest code that is available when the call is parked. When set to Cycle, the system will choose the codes in a sequence, from lowest to highest, until all the codes have been used. Tip - This feature is not available on some older telephones.
System prgming / 203 P0992669 03Compact ICS 6.0 Installer Guide Trnsfr Callbck Transfer Callback delay allows you to specify the number of rings before a Callback occurs on a transferred call. Press CHANGE to select the setting: 3, 4, 5, 6, or 12 rings. DRT to primeInstaller password required Delayed Ring Transfer (DRT) automatically forwards unanswered external calls to a prime telephone, after a certain period of time. This helps ensure that no external call goes unanswered. Press CHANGE to select the setting: Y (Yes) or N (No). DRT delayInstaller password required DRT delay allows you to specify the number of rings before DRT transfers a call to a prime telephone. Press CHANGE to select the setting: 1, 2, 3, 4, 6, or 10 rings. Tip - You can estimate the delay in seconds if you multiply the number of rings by six. Tip - An operational prime telephone must be assigned before this feature can operate. A prime telephone is assigned to one or more external lines under Lines in Trunk/Line data. Tip - The DRT delay can be programmed only if DRT to prime is set to Yes. You can estimate the delay in seconds if you multiply the number of rings by six.
204 / System prgming Compact ICS 6.0 Installer GuideP0992669 03 Held reminder When active, Held Line Reminder reminds you that a call at your telephone is still on hold. You periodically hear two tones from your telephone until you return to the call on hold. Press CHANGE to select the setting: N(No) or Y(Yes). Remind delay Held Line Reminder delay allows you to choose the number of seconds before the Held Line Reminder feature begins at a telephone that has an external call on hold. Press CHANGE to select the setting: 30, 60, 90, 120, 150, or 180 seconds. Directd pickup Directed pickup allows you to answer any calls by specifying the ringing telephone internal number. Press CHANGE to select the setting: Y(Yes) or N(No). Page Tone You can choose whether a tone sounds before a page begins. Press CHANGE to select the setting: Y (Yes) or N (No). Tip - The Held Line Reminder delay can be programmed only if Held Line Reminder is activated. Tip - Directed pickup is not to be confused with the Call Pickup Group feature, which allows you to answer a call at any telephone within a specific group without specifying the internal number of the ringing telephone. Like Call Pickup Group, Directed pickup is useful when not all the telephones have been assigned the same lines, but you still want to allow your co-workers to answer a call on any external line from their telephones.
System prgming / 205 P0992669 03Compact ICS 6.0 Installer Guide Page Timeout The paging feature is automatically disconnected after a set length of time. Press CHANGE to select the maximum number of seconds needed for a page: 15, 30, 60, 120, 180, 300, 600, 2700. Daylight time When this feature is turned on, the system will automatically switch between standard time and daylight saving time. Press CHANGE, to select the setting: Y (Yes) or N (No). AutoTime&Date The Automatic Time&Date feature enables the Norstar system to use incoming CLASS trunk call information to automatically update the time and date on the Norstar system. Press CHANGE to choose Y or N. You can program the Automatic Time&Date feature to enable the Norstar system to automatically update the time and date after a power failure. Whenever the clock is out of sync by more than two minutes as a result of a power failure or a loss of power, the first incoming call updates the clock automatically after two rings. CLASS trunks are required for this feature to work. Consult your customer service representative to determine if you have CLASS trunks. This feature also allows the automatic changing between North American daylight savings and standard time. The Automatic Time and Date feature automatically overrides any manually programmed changes to the time and date in your system. Tip - The time falls back one hour on the last Sunday of October at 2:00 a.m., and advances one hour on the first Sunday of April at 2:00 a.m. This function should only be programmed by your installer. In areas where daylight saving time does not apply, (for example, Saskatchewan), make sure this setting is changed to N (No).
206 / System prgming Compact ICS 6.0 Installer GuideP0992669 03 The year is not included with the time and date information and must be programmed manually if the current year differs from the network time. Press CHANGE to choose Y or N. Call log space Call log space programming customizes how log space is allocated to telephones in the system Reset all logs? Reset all logs allows you to re-allocate the Call log space equally to all telephones in your system. Press YES and use the dialpad to enter the space allocation for the Call log at each telephone. You must use a three-digit number (for example, 020 to give each set 20 spaces). Press YES to accept the settings and end programming. The system automatically re-allocates Log space. Press NO to keep existing settings. Tip - Use this heading only if you want to allocate an equal amount of log space to all the telephones in your system. If you want to assign specific amounts of log space to individual telephones, see the information under Terminals&Sets in the Compact ICS 6.0 System Coordinator Guide. Re-allocating Call log space may destroy Call log data at telephones that lose space. There are 250 Call log spaces available in the system. No spaces are allocated by default. Changing the space allocation using Log Defaults defines the log space available to all telephones in the system. Any remaining unassigned log space is available in a log pool and can be re-allocated under Terminals&Sets in Telco features.
System prgming / 207 P0992669 03Compact ICS 6.0 Installer Guide Host delayInstaller password required Host delay allows you to assign the delay between the moment an outgoing line is selected to make an external call (for example, by lifting the handset off the telephone) and the moment that Norstar sends dialed digits or codes on the line. Press CHANGE to select the setting: 200, 400, 600, 800, 1000, 1200, 1400, 1600, 1800, or 2000 milliseconds. Link timeInstaller password required Link time allows you to specify the duration of a signal required to access a feature through a remote system. Press CHANGE to select the setting: 100, 200, 300, 400, 500, 600, 700, 800, 900, or 1000 milliseconds. For example, to program external dialing through a Centrex system, which requires a Link time of 400 ms, select a Link time of 400. Tip - Host delay is provided to ensure that a dial tone is present before the dialing sequence is sent. Minimizing this delay provides faster access to the requested features. To calculate the precise delay between initiating the call and when the first digit is dialed, add 500 milliseconds to the setting. This will account for time used to set up the call. Tip - The correct Link time setting depends on the requirements of the host switching system you wish to access. Link is another name for recall or flash.
208 / System prgming Compact ICS 6.0 Installer GuideP0992669 03 Alarm set Alarm set allows you to assign a telephone on which alarm messages appear when a problem has been detected in the system. Use CHANGE and the dialpad to enter the internal number of the Alarm telephone. Press CLR to set the Alarm telephone to None. The default setting is 21. Set relocation Telephone relocation allows you to move any telephone to a ne wlocation within the Norstar system without losing the directory number, autodial settings, user speed dial codes, and any system programming for that telephone. Press CHANGE to select the setting: N (No) and Y (Yes). Answer key There are up to eight answer keys that can be assigned per set. The Answer key setting in Feature settings programming allows you to determine what types of calls will alert at the telephone. Your choices are: Basic, Enhanced and Extended. With the default Basic setting, answer keys do not ring for: Prime set call capture call forwarded calls other answer key calls priority calls voice calls Tip - It is a good idea to activate Telephone relocation after the telephone installation and programming has been done. This will give you more flexibility when you are testing equipment. If this feature is deactivated while a telephone is moved, that telephones internal number and programming data remain with the physical port on the ICS, and the telephone does not receive the original programming when it is reconnected elsewhere.
System prgming / 209 P0992669 03Compact ICS 6.0 Installer Guide ringing service callbacks The Enhanced setting is the same as the Basic setting except that answer keys will ring for overflow call routed calls (special case of Prime set call capture). Answer keys will not ring for line transferred calls (although Basic will ring). Extended will ring for all call types except priority calls and voice calls. Press CHANGE to select the settings: Basic, Enhanced, and Extended. Phantom DNs A line can be programmed to appear and ring on a set which physically does not exist. You can create an Answer key for the set on another telephone. This feature is useful if you discontinue a common number, such as a help-line number, and want to forward all those calls to the new number. Setting SWCA controls You can assign up to 16 System Wide Call Appearance (SWCA) keys to each telephone in a group. This is performed using the Key programming heading under Terminals&Sets/User Preferences headings. SWCA controls are controlled by feature codes ²¥ÞÛâto ²¥ÞÜÞ. The user can also program this feature using these feature codes. Refer to the Compact ICS System Coordinator Guide for instructions about programming features onto memory keys. On the system, under Feature Settings, SWCA Cntl you define how incoming calls get associated to SWCA keys and how Hold will handle the calls. The Auto Associate setting determines if answered calls will automatically be assigned to SWCA keys ( Auto Associate = Y). If you want the user to press the Hold button or a free SWCA key before the call transfers to a SWCA key, set Auto Associate to N. Calls remain assigned to SWCA keys for the duration of the call. The Invoke by Hold setting determines if a SWCA call put on Hold can be picked up from other extensions in the group.
210 / System prgming Compact ICS 6.0 Installer GuideP0992669 03 If you want the call to be available to be picked up by other members of the groups when you put a call on Hold, set Invoke by Hold: to Y. A flashing indicator appears beside an available SWCA key when an incoming call is put on Hold. If you want calls to remain on Hold only at the telephone where the call is received, set Invoke by Hold: to N. Even if you set this field to N, users can still put selected calls on SWCA hold, by pressing a free SWCA key to put the call on Hold. Refer to the System Administrator Guide sections on assigning key programming and for instructions about using the keys. 1. Under Featr settings, press ≠. The display shows Backgrnd music:. 2. Press ‘ until the display shows SWCA Cntrl:. 3. Press ≠. The display shows Auto Associate: N. 4. Press CHANGE to choose the Y or N option. 5. Press ‘. The display shows Invoke by Hold: N. 6. Press CHANGE to choose the Y or N option. 7. Press ¨ to exit or ‘ to continue programming. CLID Match This setting determines the minimum number of digits that an external call must match to an existing system speed dial number in order for the system to offer a name display for the CLID prompt if the system speed dial number is set up to display the caller name. Refer to the Module Plus System Administrator Guide for information about setting up System Speed Dials. 1. Under Featr settings, press ≠. The display shows Backgrnd music:. 2. Press ≠. The display shows Backgrnd music: N. Tips - Since SWCA keys use the park feature, ensure that you have park turned on for your system by specifying a Park Prefix (Access codes), and a park timeout setting (System programming, Featr settings).