Nortel Compact Ics 6.0 Installer Guide
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Norstar and Meridian are trademarks of Nortel Networks © Copyright Nortel Networks 2002 Compact ICS 6.0 Installer Guide 1-800-4 NORTEL www.nortel.com/norstar P0992669 03 Printed in Canada
P0992669 03Compact ICS 6.0 Installer Guide RTable of Contents Regulations 13 Installation Safety warning 13 North American Regulations (Canada and United States) 14 International regulatory 18 What’s new with Norstar 19 New features for version 6.0 19 Functionality changes for version 6.0 20 Welcome to ISDN 21 Comparing ISDN to Analog 21 BRI ISDN service 22 ISDN layers 23 ISDN Bearer capability 23 Services and features for ISDN BRI 24 ISDN hardware 26 Clock Source for ISDN Cards 29 Other ISDN BRI equipment 30 ISDN standards compatibility 31 Planning your ISDN network 31 Ordering ISDN BRI 31 ISDN programming 33 Programming ISDN equipment 36 Networking with Norstar 41 The big picture 41 Norstar behind a PBX 41 Trunks and target lines 42 Loop start trunks 42 BRI trunks 44 Target lines 44 Remote system access 45 Remote access on loop start trunks 45 Networking features 46 Security 46
iv / Compact ICS 6.0 Installer GuideP0992669 03 Transparent dialing plan 49 Data Solutions 53 Examples of ISDN Scenarios 53 ISDN applications 53 Video conferencing and video telephony 53 Desktop conferencing 53 File transfer 53 Telecommuting 54 Group 4 fax 54 Remote LAN access 54 Leased line backup 54 LAN to LAN bridging 54 Internet and database access 54 Planning the installation 55 Planning checklist 55 Equipment and supplies 55 Optional equipment 56 Equipment for installing the ICS 56 Location requirements 57 Electrical requirements 57 Internal wiring requirements 58 Spacing requirements 59 Upgrading your system 61 Upgrading a restricted Feature Cartridge 62 Upgrading from 16 telephones to 24 telephones 62 Upgrading to Compact ICS 6.0 63 Upgrading Expansion Cartridge for BRI Card installation 65 Installation 67 Installation checklist 68 Testing the ISDN network connection 70 Mounting the ICS 71 Installing the cartridges 72 Removing the cover 74 Installing the Feature Cartridge 75 Terminating resistors on BRI-ST Cards 76 Installing Trunk Cartridges 78
/ v P0992669 03Compact ICS 6.0 Installer Guide Installing the Expansion Cartridge 81 Connecting the wiring 83 Connecting the wiring to the distribution panel 84 Wiring charts 84 BRI Wiring charts 92 Installing Norstar telephones 98 Installing the emergency telephone 98 Installing the device that uses the I-ATA 99 Installing Business Series Terminals 100 Installing Norstar telephones 102 Installing ISDN terminal equipment 105 S or T wiring for terminal equipment 105 S or T extension wiring configurations 105 U-LT wiring for terminal equipment 106 Installing optional equipment 108 Auxiliary ringer (customer supplied) 108 External music source (customer supplied) 108 External paging system (customer supplied) 109 Powering up the system 111 Programming 113 Programming overview 113 Profile, Dialpad and Startup programming 114 Admin/Basic programming 116 Programming tools 117 Exiting programming 121 Viewing your programming updates 121 Entering numbers 122 Copying telephone programming 122 Profiles and Dialpads 126 Profile programming 126 Dialpad programming 129 Startup programming 130 Performing Startup 130 Programming 133 Entering programming for installers 134 Entering programming for system coordinators 134 Entering programming using other passwords 135 Programming sequence 135 Terminals&Sets 136
vi / Compact ICS 6.0 Installer GuideP0992669 03 Line access 136 Line assignment 137 Line pool access 138 Prime line 139 Intercom keys 140 Answer DNs 140 OLI # 141 Capabilities 142 ATA settings 144 Name 145 User prefernces 145 Restrictions 146 Telco features 151 Caller ID set 152 Lines 155 Trunk/Line data 155 Copying Trunk and Line data 156 Trunk type 156 Line type 157 Dial mode 158 Prime set 158 Auto privacy 159 Trunk mode 159 Ans mode 160 Ans with DISA 160 Aux. ringer 160 Full AutoHold 161 LossPkg 162 Rec’d # 163 Name 164 Restrictions 164 Restrn filters 164 Line restrns 165 Remote restrns 166 Telco features 167 Services 168 Ringing service 168 Restrn service 172 Routing service 172 Routes 174 Dest codes 174 Setting up a route for local calling 177
/ vii P0992669 03Compact ICS 6.0 Installer Guide Setting up a route for long distance calling 178 Adding a long distance carrier access code 180 Programming for least cost routing 181 Night sched 182 Using dialing restrictions with routing 183 Common settings 184 Sys speed dial 187 Passwords 188 COS pswds 188 Call log pswds 190 Programming pswds 190 Installer 190 SysCoord+ 190 SysCoord 191 Basic 191 IRAD pswd 191 Hospitality password 192 Time&Date 193 System prgming 194 Hunt groups 194 Change DNs 200 Featr settings 201 DRT to prime 203 DRT delay 203 Host delay 207 Link time 207 Direct-Dial 211 CAP assignment 212 Access codes 213 Line pool codes 214 Park prefix 215 External code 215 Direct-dial # 216 Auto DN 217 DISA DN 217 Auto Attendant 218 Remote access 220 Rec’d # length 224 DN length 225 Network Name Display 227 Intrl modem 228
viii / Compact ICS 6.0 Installer GuideP0992669 03 Alarm reporting 229 Release Reasons 232 Hospitality Services 232 ETSI: Network features (profile 2) 235 Malicious call identification (MCID) 235 Network Call Diversion 236 Selective Line Redirection 238 Telco features 240 VMsg centr tel#s 240 Outgoing Name and Number Blocking 240 Software Keys 242 SysID 242 Password Keys 242 Hardware 243 Cd1-KSU 244 Discon timer 245 Loops 245 Loop 245 Type 246 Lines 246 No SPIDs assignd 246 # of B-channls 247 Network DNs 248 Call type 248 D-packet servc 249 D-packet servc 249 Lp201 249 TEIs 249 No TEIs on loop 249 Sampling 250 DNs on Loop 201 250 Assign DNs 250 Loop DN 251 I-RAD 253 Connecting to the I-RAD 254
/ ix P0992669 03Compact ICS 6.0 Installer Guide Testing 255 Troubleshooting 257 Getting ready 258 Types of problems 258 General troubleshooting procedure 259 Problems with telephones 260 Norstar telephone has faulty buttons, display, handset or other hardware problems 260 Norstar telephone display unreadable 260 Norstar telephone dead 261 Emergency telephone dead 262 Problems with lines 263 Calls cannot be made (but can be received) 263 Dial tone absent on external lines 264 Hung lines at a telephone 264 Auto-answer line rings at a Norstar telephone 265 Prime telephone gets misdialed calls 266 Selected line shows ‘Not in service’ or ‘Not available’ 267 Selected line pool shows ‘No free lines’ 267 Problems with the I-ATA 268 Calls do not ring and caller does not receive busy tone 268 I-ATA is always busy 268 Calls cannot be answered (or dial tone is not present when making calls) 269 Calls cannot be made (but dial tone is present) 269 Problems with optional equipment 270 Auxiliary ringer 270 External paging 271 Music on Hold/Background Music trouble 271 Problems with Trunk Cartridges 273 Trunk Cartridge trouble 273 Problems with BRI service 274 The BRI card is connected to the ISDN network (U-loop) but the LED for one of more loops is not lit 274 “Out of service” is displayed when a BRI line is selected (LED for loop is lit) 275 All the LEDs on a BRI Card are flashing 275
x / Compact ICS 6.0 Installer GuideP0992669 03 Caller hears one ring and then a fast busy signal when placing a call on a BRI line 276 Problems with the NT1 277 ICS down 278 Problems for network or remote users 280 Remote feature code gets no response 280 Dialed number gets ringback and the wrong person 280 Dialed number gets stuttered dial tone instead of ringback 281 Dialed number gets dial tone instead of ringback 281 Dialed number gets busy tone 282 Dialed number does not get through 282 Dialed DISA number gets ringback instead of stuttered dial tone 283 Dialed DISA number gets dial tone instead of stuttered dial tone 284 DISA user gets overflow tone when entering COS password 284 Dialed feature code gets overflow tone 286 Dialed feature code gets busy tone 287 Line pool access code gets overflow tone 287 Line pool access code gets ringback 288 Line pool access code gets busy tone 288 Dialed number gets no response 289 Maintenance 291 Maintenance overview 291 Beginning a Maintenance session 292 System version 293 Checking the version of the system 293 Port/DN status 294 Identifying a device connected to the system 295 Checking the version number of the device 296 Checking the state of the device 297 Disabling a device 298 Enabling the device 299 Returning to the beginning 299 Module status 300 Looking at the module inventory 300 Checking the number of Trunk Cartridges attached to a module 300 Checking the state of a module 301