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Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide
Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide
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About This Book Conventions Used in This BookIntuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 xli Figure 3. Example of an Intuity CONVERSANT Window Requesting Information Figure 4. Example of an Intuity CONVERSANT Screen Showing Information UnixWare Installation Primary Hard Disk Partitioning In order to install LINCS, you should reserve a UNIX system partition (a portion of your hard disk’s space) containing 100% of the space on your primary hard disk. After you press ’ENTER’ you will be shown a screen that will allow you to create new partitions, delete existing partitions or change the active partition of your primary hard disk (the partition that your computer will boot from). WARNING: All files in any partition(s) you delete will be destroyed. If you wish to attempt to preserve any files from an existing UNIX system, do not delete its partitions(s). The UNIX system partition that you intend to use on the primary hard disk must be at lease 4200 MBs and labeled ACTIVE. Press ’ENTER’ to continue
About This Book Conventions Used in This BookIntuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 xlii Figure 5. Example of Intuity CONVERSANT Screen Requesting Information Keyboard and Telephone Keypad Representations• Keys that you press on your terminal or PC are represented as small capitalized BOLD text. For example, an instruction to press the enter key is shown as Press ENTER . • Two or three keys that you press at the same time on your terminal or PC (that is, you hold down the first key while pressing the second and/or third key) are represented in small capitalized BOLD text. For example, an instruction to press and hold the Alt key while typing the letter “d” is shown as Press ALT + D . UNIX System Installation Set Slice Sizes Please select whether you would like the recommended slice sizes or would like to customize the slice sizes. Your choices are: 1. Recommended Slice Sizes 2. Customize Slice Sizes Press ’1’ or ’2’ followed by ’ENTER’: 1
About This Book Conventions Used in This BookIntuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 xliii • Function keys on your terminal, PC, or system screens, also known as soft keys, are represented as small capitalized BOLD text followed by the function or value of that key enclosed in parentheses. For example, an instruction to press function key 3 is shown as Press F3 (Choices). • Keys that you press on your telephone keypad appear in small capitalized BOLD text. For example, an instruction to press the first key on your telephone keypad is shown as Press 1 to record a message. Cross References and Hypertext Blue underlined type indicates a cross reference or hypertext link that takes you to another location in the document when you click on it with your mouse. Screen Displays • Values, system messages, field names, prompts that appear on the screen, and simulated screen displays appear in typewriter-style constant width type, as in the following examples: Enter the number of ports to be dedicated to outbound traffic in the Maximum Simultaneous Ports field. Alarm Form Update was successful. Press to continue. •The sequence of menu options that you must select to display a specific screen or submenu is shown as follows:
About This Book Conventions Used in This BookIntuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 xliv Start at the Voice System Administration menu and select: In this example, you would access the Voice System Administration menu and select the Reports menu. From the Reports menu, you would then select the Message Log Report option. Other Typography• Commands and text you type in or enter appear in bold type, as in the following examples: Enter change-switch-time-zone at the Enter command: prompt. Type high or low in the Speed: field. • Command variables are shown in bold italic type when they are part of what you must type in, and in blue italic type when they are referred to, for example: Enter ch ma machine_name , where machine_name is the name of the call delivery machine you just created. • Command options are shown inside square brackets, for example: Enter connect switchname [-d] [-b | -w] > Message Log Report > Reports
About This Book Safety and Security Alert LabelsIntuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 xlv Safety and Security Alert Labels This book uses the following symbols to call your attention to potential problems that could cause personal injury, damage to equipment, loss of data, service interruptions, or breaches of toll fraud security: ! CAUTION: Indicates the presence of a hazard that if not avoided can or will cause minor personal injury or property damage, including loss of data. WARNING: ! Indicates the presence of a hazard that if not avoided can cause death or severe personal injury.! DANGER: Indicates the presence of a hazard that if not avoided will cause death or severe personal injury.! SECURITY ALERT: Indicates the presence of a toll fraud security hazard. Toll fraud is the unauthorized use of a telecommunications system by an unauthorized party.
About This Book Getting HelpIntuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 xlvi Getting Help The Intuity CONVERSANT system provides online help to assist you during installation, administration, and application development tasks. To use the online help:• Press F1 (Help) when you are in a menu or window. The first time you press F1 , the system displays information about the currently active window or menu. ~ When you are in a window, the help explains the purpose of the window window and describes its fields. ~ When you are in a menu, the help explains how to use menus. If you press F1 again, the system displays a General Help screen that explains how to use the online help. • Press F2 (Choices) when you are in a field. The system displays valid field choices either in a pop-up window or on the status line directly above the function keys. • Press F6 (Cancel) to exit the online help.
About This Book Technical AssistanceIntuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 xlvii Technical AssistanceWeb Site The following customer support web site contains resources where you can find solutions for technical problems: http://support.lucent.com Contact Numbers Technical assistance on the Intuity CONVERSANT product is available through the following telephone contacts:• In the United States, call 1-800-242-2121. • In Canada, call one of the following numbers, depending on your location:~ 1-800-363-1882 for assistance in Quebec and eastern Canada ~ 1-800-387-4268 for assistance in Ontario and western Canada • In any other country, call your local distributor or check with your project manager or systems consultant.
About This Book Related ResourcesIntuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 xlviii Related Resources Additional documentation and training material is available for you to learn more about the Intuity CONVERSANT product. Tr a i n i n g To obtain training on the Intuity CONVERSANT product, contact the BCS Education and Training Center at one of the following numbers:• Organizations within Lucent Technologies (904) 636-3261 • Lucent Technologies customers and all others (800) 255-8988 You can also view information on Intuity CONVERSANT training at the Global Learning Solutions (GLS) web site at one of the following web links: • Organizations within Lucent Technologies http://training.gls.lucent.com • Lucent Technologies customers and all others http://www.lucenttraining.com The courses listed below are recommended. Other courses are available. • For technicians doing repairs on Intuity CONVERSANT V7.0 systems ~ BTT509H, CONVERSANT Installation and Maintenance Voice Information System
About This Book Related ResourcesIntuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 xlix • For technicians and administrators ~ BTC344M, Intuity CONVERSANT V7 Administration Overview (CD- ROM) • For application developers ~ BTC128H, Introduction to Script Builder ~ BTC166H, Introduction to Voice@Work ~ BTC204H, Intermediate Voice@Work ~ BTC301H, Advanced CONVERSANT Programming Documentation Appendix A, Documentation Guide, in Intuity CONVERSANT System Version 7.0 System Description , 585-313-204, describes in detail all books included in Intuity CONVERSANT documentation library and referenced in this book. Note:Always refer to the appropriate book for specific information on planning, installing, administering, or maintaining an Intuity CONVERSANT system. Additional Suggested DocumentationIt is suggested that you also obtain and use the following book for information on security and toll fraud issues:• GBCS Products Security Handbook , 555-025-600
About This Book Using the CD-ROM DocumentationIntuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 l Obtaining Printed Versions of the DocumentationSee Documentation Ordering Information on page viii of Copyright and Legal Notices for information on how to purchase Intuity CONVERSANT documentation in printed form. You can also print documentation locally from the CD-ROM (see Printing the Documentation on page lii ). Using the CD-ROM Documentation Lucent Technologies ships the documentation in electronic form. Using the Adobe Acrobat Reader application, you can read these documents on a Windows PC, on a Sun Solaris workstation, or on an HP-UX workstation. Acrobat Reader displays high-quality, print-like graphics on both UNIX and Windows platforms. It provides scrolling, zoom, and extensive search capabilities, along with online help. A copy of Acrobat Reader is included with the documents. Note:When viewing documents online, it is recommended that you use a separate platform and not the Intuity CONVERSANT system. Setting the Default Magnification You can set your default magnification by selecting File | Preferences | General. We recommend the Fit Page option.