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Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide
Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide
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585-313-501 108647298 January 2000 Issue 3 Intuity™ CONVERSANT® SystemVersi on 7.0 Administration
Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 ii Copyright and Legal Notices Copyright Copyright © 2000 by Lucent Technologies. All rights reserved. Printed in the USA. This material is protected by the copyright laws of the United States and other countries. It may not be reproduced, distributed, or altered in any fashion by any entity (either internal or external to Lucent Technologies), except in accordance with applicable agreements, contracts or licensing, without the express written consent of the Business Communications Systems (BCS) Global Learning Solutions (GLS) organization and the business management owner of the material. Acknowledgment This document was prepared by the GLS organization of the BCS division of Lucent Technologies. Offices are located in Denver CO, Columbus OH, Middletown NJ, and Basking Ridge NJ, USA. Trademarks Lucent Technologies has made every effort to supply the following trademark information about company names, products, and services mentioned in the Intuity CONVERSANT documentation library: • Adobe Systems, Inc. — Trademarks: Adobe, Acrobat. • AT&T — Registered trademarks: Truevoice.
Copyright and Legal Notices Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 iii • CLEO Communications — Trademarks: LINKix. • Hayes Microcomputer Products, Inc. — Trademarks: Hayes, Smartmodem. • Intel Corporation — Registered trademarks: Pentium. • Interface Systems, Inc. — Trademarks: CLEO. • International Business Machines Corporation — Registered trademarks: IBM, VTAM. • Lucent Technologies — Registered trademarks: 5ESS, AUDIX, CONVERSANT, DEFINITY, Voice Power. Trademarks: FlexWord, Intuity, Lucent. • Microsoft Corporation — Registered trademarks: Excel, Internet Explorer, Microsoft, MS, MS-DOS, Windows, Windows NT. • Minnesota Mining and Manufacturing — Trademarks: 3M. • Netscape Communications — Trademarks: Netscape Navigator. • Novell, Inc. — Registered trademarks: Novell. • Oracle Corporation — Trademarks: OBJECT*SQL, ORACLE, ORACLE*Terminal, PRO*C, SQL*FORMS, SQL*Menu, SQL*Net, SQL*Plus, SQL*ReportWriter. • Phillips Screw Co. — Registered trademarks: Phillips.
Copyright and Legal Notices Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 iv • Santa Cruz Operation, Inc. — Registered trademarks: UnixWare. • UNIX System Laboratories, Inc. — Registered trademarks: UNIX. • Veritas Software Corporation — Trademarks: VERITAS. • Xerox Corporation — Trademarks: Ethernet. Limited Warranty Lucent Technologies provides a limited warranty on this product. Refer to the “Limited Use Software License Agreement” card provided with your package. Lucent Technologies has determined that use of this electronic data delivery system cannot cause harm to an end users computing system and will not assume any responsibility for problems that may arise with a users computer system while accessing the data in these document. Every effort has been made to make sure that this document is complete and accurate at the time of release, but information is subject to change. United States FCC Compliance Information Part 15: Class A statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio- frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Copyright and Legal Notices Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 v Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. Canadian Department of Communications (DOC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications. Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le ministére des Communications du Canada. European Union Declaration of Conformity Lucent Technologies Business Communications Systems declares that the Lucent Intuity CONVERSANT system equipment specified in this document conforms to the referenced European Union (EU) Directives and Harmonized Standards listed below: EMC Directive 89/336/EEC Low-Voltage Directive 73/23/EEC. The “CE” mark affixed to the equipment means that it conforms to the above directives. Telecom New Zealand Ltd Warning Notices GENERAL WARNING: The grant of a Telepermit for any item of terminal equipment indicates that only Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly
Copyright and Legal Notices Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 vi in all respects with other items of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services. IMPORTANT NOTICE: Under power failure conditions, this device may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use. AUTOMATIC RE-ATTEMPTS TO THE SAME NUMBER: Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom specifications:• There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation, and, • The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempts and the beginning of the next attempt. AUTOMATIC CALLS TO DIFFERENT NUMBERS: Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecom specifications, the associated equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is not less than 5 seconds between the end of one call attempt and the beginning of the next attempt.
Copyright and Legal Notices Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 vii USER INSTRUCTIONS (AUTOMATIC CALL SETUP): This equipment shall not be set up to make automatic calls to the Telecom 111 emergency service. CALL ANSWERING (AUTOMATIC ANSWERING EQUIPMENT): Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecom specifications, the associated equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing. Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.Your Responsibility for Your System’s SecurityYou and your system manager are responsible for the security of your system and for preventing unauthorized use. You are also responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will
Copyright and Legal Notices Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 viii prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use.Lucent Technologies Fraud Intervention and Corporate SecurityIf you suspect that you are being victimized by toll fraud and you need technical support or assistance, call the Lucent Technologies National Customer Care Center Toll Fraud Intervention Hotline at 1 800 643-2353. Aside from whether immediate support is required, all toll fraud incidents involving Lucent products or services should be reported to Lucent Corporate Security at 1 800 821-8235. In addition to recording the incident, Lucent Corporate Security is available for consultation on security issues, investigation support, referral to law enforcement agencies, and educational programs. Documentation Ordering Information To order a document, contact the Lucent Technologies Publications Center and specify the 9-digit document number, the issue number, and the issue date.
Copyright and Legal Notices Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 ix Write, Call, or FaxLucent Technologies Publications Center 2855 N. Franklin Road Indianapolis, IN 46219 Voice 1 800 457-1235 International Voice 317 322-6791 FAX 1 800 457-1764 International FAX 317 322-6699 World Wide Web Use a web browser to reach one of the following sites. Click Documents and follow the instructions at the site. • Organizations within Lucent Technologies http://www.cic.lucent.com • Lucent Technologies customers and others http://www.lucentdocs.com Standing OrdersYou can be placed on a standing order list for this and other documents you may need. Standing order will enable you to automatically receive updated versions of individual documents or document sets, billed to account information that you provide. For more information on standing orders, or to be put on a list to receive future issues of this document, call or write the Lucent Technologies Publications Center (seeWrite, Call, or Fax on page ix ).
Contents Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 x Copyright and Legal Notices ii Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii Acknowledgment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv United States FCC Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . iv Canadian Department of Communications (DOC) Interference Information. . . v European Union Declaration of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . v Telecom New Zealand Ltd Warning Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . v Toll Fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Documentation Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii About This Book xxxv Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxv Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxvi How to Use This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxvi Administration Procedures and Information . . . . . . . . . . . . . . . . . . . . . . . . xxxvi Reference Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . xxxix