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Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide
Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide
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3 Voice System Administration System Control Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 127 Diagnose The Diagnose menu allows you to perform diagnostics on system equipment and voice port loop around test. Diagnose Equipment ! CAUTION: Run diagnostics on a TDM bus master circuit card during off–hours. The diagnostic procedure has a negative impact on call processing. See Modify the Display Voice Equipment Window Parameters on page 144 for more information about identifying the circuit card that serves as the TDM bus master. You can run diagnostics on Tip/Ring, E1/T1 or SSP circuit cards or the TDM bus. Run diagnostics whenever the system displays a message indicating circuit card failure. Use the following procedure to diagnose equipment: 1 Start at the System Control menu (Figure 82 on page 126 ) and select: > Diagnose Equipment > Diagnose
3 Voice System Administration System Control Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 128 The system displays the Diagnose Equipment window (Figure 83 on page 128 ). Figure 83. Diagnose Equipment Window Table 10 on page 128 describes the fields in this window. Table 10. Field Descriptions for Diagnose Equipment Window Field DescriptionEquipment to diagnose: Specifies whether the type of equipment to be diagnosed is either a circuit card, channel, or bus. Enter card, channel, or bus, or press F2 (Choices) to select from a menu. There is no default value for this field. This is a required field. Equipment number: Number that identifies each Tip/Ring, E1/T1 and SSP circuit card. Equipment numbers are defined by the position of the circuit card in the circuit card table shown on the Display Voice Equipment window (Figure 90 on page 142 ). Card range can be from 0 (zero) to 15. When you specify a range of circuit cards, cards are diagnosed in order, one at a time. This is a required field. The bus value must be either 1 or all.1 of 2
3 Voice System Administration System Control Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 129 2 Enter the information as described in Table 10 on page 128 . 3 Press F3 (Save). The system displays a report showing the status of the specified equipment. 4 Press F6 (Cancel) repeatedly until you return to the System Control menu. Immediate diagnosis?: Specifies whether or not there should be immediate diagnosis on the selected circuit card or bus. Type y for yes, n for no, or press F2 (Choices) to select from a menu. If you choose yes, all calls on active channels for the specified equipment are terminated. If there are active calls and you choose no, the circuit card is returned to the original state and diagnostics are not performed. This is a required field. Table 10. Field Descriptions for Diagnose Equipment Window Field Description 2 of 2
3 Voice System Administration System Control Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 130 Voice Port Loop Around Test The voice port loop around test allows you to initiate loop around test for a given channel. Use the following procedure to run the voice port loop around test:1 Start at the System Control menu (Figure 82 on page 126 ) and select The system displays the Voice Port Loop Around Test window (Figure 83 on page 128 ). Figure 84. Voice Port Loop Around Test Window Table 11 on page 131 describes the fields in this window. > Voice Port Loop Around Test > Diagnose
3 Voice System Administration System Control Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 131 Table 11. Field Descriptions for Voice Port Loop Around Test Window Field DescriptionDialing Channel Enter the channel number to use to diagnose the target channel, or AUTO to have the system select a channel. Target Channel Enter the channel you want to diagnose. Test Type Enter the test type, press F2 (Choices) to select a test type, or all to perform all tests. Regardless of the choice entered, the following test are always run: • Manipulation of hook state • Gain control • Speed control • Ring detection • Touch-tone receive • Touch-tone transmit • Loop current/dial tone detection 1 of 2
3 Voice System Administration System Control Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 132 2 Enter the information as described in Table 11 on page 131 . 3 Press F3 (Save). The system displays a report showing the status of the specified channel. 4 Press F6 (Cancel) repeatedly until you return to the System Control menu. Immediate diagnosis?: Specifies whether or not there should be immediate diagnosis on the selected channel. Type y for yes, n for no, or press F2 (Choices) to select from a menu. Note:Immediate diagnosis is not an option when AUTO is selected for the Dialing Channel. Table 11. Field Descriptions for Voice Port Loop Around Test Window Field Description 2 of 2
3 Voice System Administration System Control Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 133 Renumber Voice Channels The Renumber Voice Channels option removes all nonexistent (NONEX) circuit cards from the voice equipment table, then reorders all existing equipment with E1/T1 circuit cards first, followed by Tip/Ring circuit cards, then SSP circuit cards. This reordering changes the channel numbers of some circuit cards. However, user–defined characteristics such as options, attributes, and script assignments do not change. If a circuit card is found in the system that was not in the voice equipment table, it is added under the appropriate heading (E1/T1, Tip/Ring, or SSP) with default settings.! CAUTION: Renumbering voice channels brings down the system immediately and restarts it. When you select this option, a warning is displayed and you are given the option of continuing with the procedure or returning to the System Control menu. Use the following procedure to renumber voice channels:1 Start at the System Control menu (Figure 82 on page 126 ) and select: > Renumber Voice Channels
3 Voice System Administration System Control Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 134 The system displays the Renumber Voice Channels window (Figure 85 on page 134 ). Figure 85. Renumber Voice Channels Window 2 Press F3 (Renumber) to continue. The system renumbers voice channels.
3 Voice System Administration System Control Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 135 Report Voice System Status Use the following procedure to see whether the voice system is running or stopped, and to view the current voice system run level. 1 Start at the System Control menu (Figure 82 on page 126 ) and select: The system displays the Status of Voice System window (Figure 86 on page 135 ). Figure 86. Status of Voice System Window 2 Press F1 (Acknowledge Message). The system returns to the System Control menu (Figure 82 on page 126 ). > Report Voice System Status
3 Voice System Administration System Control Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 136 Stop the Voice System This procedure stops the voice system by taking all system channels out of service with the option to wait for in-progress calls to end. Stopping the system is usually done when you are performing some type of routine service such as backup and restore. When the system is stopped, the CPU does the following:• Places the entire system in the idle state when all lines are free • Saves internal system tables • Turns off voice system processes Stopping the voice system takes approximately 2 to 3 minutes to complete. Use the following procedure to stop the voice system: 1 Start at the System Control menu (Figure 82 on page 126 ) and select: The system displays the Wait Time window (Figure 87 on page 137 ). > Stop Voice System