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Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide
Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide
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3 Voice System Administration Message Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 117 Remove Thresholds This procedure allows you to remove a threshold or a threshold message ID pair from the list of thresholds for the current system message. Use the following procedure to remove a message threshold:1 Start at the System Message Display window (Figure 74 on page 109 ) for a given message, and press F8 (Chg-Keys). 2 Press F4 (Rem-Thsh). The system displays the Remove Threshold window (Figure 78 on page 11 7 ). Figure 78. Remove Threshold Window 3 Enter a non–negative integer message threshold value in the Threshold: field. 4 Press F3 (Save). The system redisplays the System Message Display window (Figure 74 on page 109 ) showing the message threshold removed.
3 Voice System Administration Message Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 118 5 Complete the Save Changes and Exit Message Administration on page 122 procedure. The system installs the changes on the voice system. Modify Message Priorities This procedure allows you to modify message priority. When the system is installed, each message is assigned a particular priority. In most cases, these priorities are appropriate and do not need to be modified. Depending on the type of application, however, you may want to modify a message priority. Events are messages of priority none (denoted by “–” in the System Message Administration window). Alarms are messages of priority minor, major, and critical (denoted by “*”, “**”, and *C, respectively, in the System Message Administration window). Use the following procedure to modify a message priority:1 Start at the System Message Display window (Figure 74 on page 109 ) for a given message, and press F8 (Chg-Keys). 2 Press F5 (Msg–Prio). The system displays the System Message Priority window (Figure 79 on page 119 ).
3 Voice System Administration Message Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 119 Figure 79. System Message Priority Window 3 Enter a priority in the Message Priority: field or press F2 (Choices) to select from a menu. 4 Press F3 (Save). The system redisplays the System Message Display window (Figure 74 on page 109 ) showing the message threshold removed. 5 Complete the Save Changes and Exit Message Administration on page 122 procedure. The system installs the changes on the voice system. Modify Threshold Periods This procedure allows you to modify the system message threshold period, or the interval of time over which messages are counted for a given threshold. Use the following procedure to modify a threshold period:1 Start at the System Message Display window (Figure 74 on page 109 ) for a given message, and press F8 (Chg-Keys).
3 Voice System Administration Message Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 120 2 Press F6 (Thsh-Per). The system displays the System Message Threshold Period window (Figure 80 on page 120 ). Figure 80. System Message Threshold Period Window 3 Enter a time interval in the Threshold Period: field or press F2 (Choices) to select from a menu. You must enter the threshold period as a time interval with the following syntax: number [dimension ] number [dimension ] where number is a positive integer and dimension is one of the following single characters: ~ w for weeks ~ d for days ~ h for hours ~ m for minutes ~ s for seconds.
3 Voice System Administration Message Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 121 Table 8 on page 121 provides examples of threshold periods and the required syntax. 4 Press F3 (Save). The system displays the System Message Display window (Figure 74 on page 109 ) showing the new threshold period. 5 Complete the Save Changes and Exit Message Administration on page 122 procedure. The system installs the changes on the voice system. Table 8. Threshold Period Examples Specification Value or Description 1s 1h A 3601-second threshold period 2w A 14-day threshold period 5m 30s A 330-second threshold period 5m 3mBAD INTERVAL — Two minute specifications.
3 Voice System Administration Message Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 122 Save Changes and Exit Message Administration ! CAUTION: You MUST perform this procedure if you want to save your message administration changes. Use the following procedure to save message administration changes and exit the Message Administration menu.1 Start from any menu/window in the Message Administration menus, and press F6 (Cancel) until you return to the System Message Administration window (Figure 73 on page 108 ). 2 Press F8 (Chg-Keys). The system displays the alternate function keys. 3 Press F4 (Install). The system saves changes and returns to the Configuration Management menu (Figure 43 on page 63 ).
3 Voice System Administration Remote Alarming Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 123 Remote Alarming Administration Remote Alarming allows the field support personnel to receive notice when your system is experiencing difficulty. Alarms levels are categorized by their severity: critical, major and minor. Access Remote Alarming Administration Use the following procedure to access the Alarm Management window:1 Start at the Configuration Management menu (Figure 42 on page 59 ) and select: The system displays the Alarm Management window (Figure 81 on page 124 ). > Remote Alarming Administration
3 Voice System Administration Remote Alarming Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 124 Figure 81. Alarm Management Window Table 9 on page 124 describes the fields on this window. Table 9. Field Descriptions for Remote Alarming Window Field DescriptionProduct ID: Must be either a null string or a 10-digit code; the first number must be 2. Alarm Destination: The telephone number to which the alarm will be sent• 0 through 9 • = (to wait for dialtone) • – ( to pause) 1 of 2
3 Voice System Administration Remote Alarming Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 125 Alarm Origination: Valid field only for Intuity CONVERSANT alarm messages ADMIN002, ADMIN003, ADMIN008. CGEN005, CGEN020, CGEN038, and MTC003.• ACTIVE: enabled • INACTIVE: disabled (default) Alarm Level: Not a valid field for the Intuity CONVERSANT system. Alarm Suppression: ACTIVE: temporarily overrides alarm origination even if the alarm origination field is set to ACTIVE (intended for use during troubleshooting). INACTIVE: alarm origination determined by the alarm origination field (default) Clear Alarm Notification: Not a valid field for the Intuity CONVERSANT system. Table 9. Field Descriptions for Remote Alarming Window Field Description 2 of 2
3 Voice System Administration System Control Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 126 System Control Use the System Control menu to:• Display the status of the Intuity CONVERSANT system • Start and stop the voice system • Diagnose circuit cards, channels, and buses Use the following procedure to access the System Control menu: 1 Start at the Configuration Management menu (Figure 43 on page 63 ) and select: The system displays the System Control menu (Figure 82 on page 126 ). Figure 82. System Control Menu > System Control