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Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide
Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide
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2 UNIX Administration Exit UNIX System Administration Menu Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 57 Exit UNIX System Administration Menu To exit Unix System Administration:1 Press F7 (Cmd-Menu). The system displays the Command Menu (Figure 41 on page 57 ). Figure 41. Command Menu 2 Select: 3 The system returns you to the system prompt #. > Exit
Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 58 3 Voice System Administration Overview The Voice System Administration menu provides access to many administrative options. This chapter describes the procedures needed to perform voice system administration through the Voice System Administration user interface. All the administrative options are described. This chapter contains the reference and procedural information for the Configuration Management option. Accessing the Voice System Administration Menu Use the following procedure to access the Voice System Administration menu:1 At the Console Login: prompt, enter root The system prompts you for a password. 2 Enter your root password. The system displays the system prompt #.
3 Voice System Administration Accessing the Voice System Administration Menu Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 59 3 Enter cvis_menu The system displays the Voice System Administration menu (Figure 42 on page 59 ). Figure 42. Voice System Administration Menu Voice System Administration Menu Options From the Voice System Administration menu, you have access to all the major administrative features of the voice system. This section provides a brief overview of each administrative option in this menu.
3 Voice System Administration Accessing the Voice System Administration Menu Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 60 Application Package Administration The Application Package Administration menu provides administrative access to the applications currently installed on your system. Administer the Script Builder FAX Actions, if installed, through the Application Package Administration menu. See Chapter 4, Feature Package Administration for more information on administering Fax Actions. Backup/Restore The Backup/Restore menu simplifies the backup and restore procedures by providing a user interface for differential and full backups. See “Common System Procedures”, in the Intuity CONVERSANT System Reference , 585-313-205, for more information on performing backup and restore procedures. Configuration Management The Configuration Management menu allows you to perform the following administrative tasks:• Add or remove database access IDs • License features to the voice system • Configure host sessions and manage host protocols • Modify system messages • Administer alarms • Diagnose equipment
3 Voice System Administration Accessing the Voice System Administration Menu Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 61 • Report system status • Stop and start the voice system • Manage all voice system circuit card resources • Administer channels numbers and functionality See Configuration Management on page 63 for more information. Feature Packages The Feature Packages menu provides administrative access to the optional feature packages currently installed. Administer the Adjunct/Switch Application Interface (ASAI) package, if installed, through the Feature Packages menu. See Chapter 4, Feature Package Administration for more information about administering ASAI. Reports The Reports menu allows you to generate and customize reports for:• Call classification and data • System messages • System traffic • Feature and resource use See Chapter 8, Common Administration , for more information on using the Reports menu.
3 Voice System Administration Accessing the Voice System Administration Menu Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 62 Script Builder Applications The Script Builder Applications menu provides access to the Script Builder applications installed on the system. See Intuity CONVERSANT System Version 7.0 Application Development with Script Builder , 585-313-206, for complete instructions for developing, installing, and administering Script Builder applications. Switch Interfaces The Switch Interfaces menu provides access to administer analog and/or digital switch parameters. See Chapter 5, Switch Interface Administration , for information on using the Switch Interfaces menu. System Monitor The System Monitor window displays the voice channels on the system and provides input on channel states (on-hook, dialing, etc.), call states, and caller input. See Chapter 8, Common Administration , for information on using the System Monitor window. Unix Management The Unix Management menu provides capabilities to format floppy diskettes and tapes, administer printers and modems, install and remove software, modify the system time and date, and administer TCP/IP. See Chapter 7, Peripheral Administration , for information on administering printers, modems, and terminals.
3 Voice System Administration Configuration Management Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 63 Configuration Management Use the following procedure to access the Configuration Management menu:1 Start at the Voice System Administration menu (Figure 42 on page 59 ) and select: The system displays the Configuration Management menu (Figure 43 on page 63 ). Figure 43. Configuration Management Menu > Configuration Management
3 Voice System Administration Feature Licensing Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 64 Use the procedures in this section to perform voice system administration for the following Configuration Management menu options:• Feature licensing (display Feature Licensing only ) • Message administration • Remote alarming administration • System control • Voice equipment See Chapter 6, Database Administration , for information on Database Administration. Feature Licensing Feature Licensing allows customers to purchase features on a per–channel basis. Only Lucent services personnel can activate and change the feature licenses. Feature licenses cannot be modified by the administrator. An administrator can display and print a report of the current feature licenses. Note:Your system’s machine name is used by the Feature Licensing software. Call your support center before changing the machine name and thus avoid losing any of your feature licenses.
3 Voice System Administration Feature Licensing Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 65 Use the following procedure to access the Feature Licensing window and display the current feature licenses.1 Start at the Configuration Management menu (Figure 43 on page 63 ) and select: The system displays the Display Feature Licensing window (Figure 44 on page 65 ). Note:Figure 44 on page 65 is a sample window. Your Display Feature Licensing window may look different depending on the feature packages you have purchased. Figure 44. Display Feature Licensing Window > Feature Licensing
3 Voice System Administration Feature Licensing Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 66 Print a Feature License Report Use the following procedure to print a report of the current system feature licenses:1 Start at the Display Feature Licensing window (Figure 44 on page 65 ) and press F8 (Actions). The system displays the Actions menu (Figure 45 on page 66 ). Figure 45. Actions Menu 2 Select: The system prints a copy of the Display Feature Licensing window (Figure 44 on page 65 ). Note:A printer must be configured for use with the voice system for this report to print. See Printer Administration on page 427 in Chapter 7, Peripheral Administration , for more information about printer administration. > Print