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Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide
Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide
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4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 197 Figure 115. ASAI Administration Menu Note:The following items listed in Figure 115 on page 197 are not supported in Intuity CONVERSANT Version 7.0 and are not included in this chapter: •Diagnose IPCI Board•Initialize IPCI Board•Take IPCI Board Off-Line
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 198 Channel Administration Channel Administration maps the voice system channels to the DEFINITY switch extension numbers. The Channel Administration window (Figure 116 on page 199 ) displays one entry for each Tip/Ring or LST1/LSE1 channel (voice system agent) that is a member of the voice system automatic call distributor (ACD) split. Use the Channel Administration window to: • Add an ASAI channel — Assigns a Tip/Ring or LST1 channel as a voice system agent • Change an ASAI channel — Changes the switch extension assigned to a Tip/Ring or LST1 channel • Remove an ASAI channel — Unassigns a Tip/Ring or LST1 channel as a voice system agent • Log in an ASAI channel — Logs in a channel as an agent of the ACD split, enabling the channel to receive calls from the ACD • Log out an ASAI channel — Unassigns a channel from the ACD split, and prevents the ACD from delivering calls to it
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 199 Use the following procedure to access the Channel Administration window:1 Start at the ASAI Administration menu (Figure 115 on page 197 ) and select: The system displays the Channel Administration window (Figure 116 on page 199 ). Figure 116. Channel Administration Window Table 116 on page 199 describes the columns in the Channel Administration window. > Channel Administration
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 200 Table 19. Description of Columns in the Channel Administration Window Column Name DescriptionCHANNEL Tip/Ring or LST1 channel number on the voice system. EXTENSION Switch extension number assigned for the channel. SPLIT/ AGT DEFINITY switch login number, either ACD extensions or Agent IDs. Maximum length of 9 characters.• If the channel is an ACD split extension, the number represents the split number. • If the channel is an Agent ID in an expert agent select (EAS) environment, the number represents the Agent ID. PASSWORD Password for the Agent ID. Channel password must match the password for the corresponding Agent ID. Maximum length of 9 characters. Dash indicates no channel password used. LOGIN Yes represents channel login for ACD split. If No, ACD does not deliver any calls to this channel. 1 of 2
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 201 STATUS Channel maintenance state; one of the following: • broken — A possible malfunction is detected on the line. • foos (facility out-of-service) — The line is not functional. • hwoos (hardware out-of-service) — The channel cannot be logged in because ASAI digital link is not operating. • logout (logged out) — The channel has not been administered to be logged in. • manoos (manual out-of-service) — The channel has been taken out of service by the administrator. • netoos (network out-of-service) — The ASAI link is up, but switch attempts to log into the channel are failing. • nonex (nonexistent) — The channel does not exist. • login — The Tip/Ring or LST1 channel is ready to receive calls from the ACD. Table 19. Description of Columns in the Channel Administration Window Column Name Description 2 of 2
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 202 Add a Channel Entry Use the following procedure to add a channel entry:1 Start at the Channel Administration window (Figure 116 on page 199 ) and press F8 (Chg-Keys). The system displays the alternate function keys. 2 Press F1 (Add). The system displays the Add A Channel Entry window (Figure 117 on page 202 ). Figure 117. Add A Channel Entry Window 3 Enter the Tip/Ring or LST1 channel number that you want to add in the Channel: field. The channel number must be unique. 4 Enter the switch extension number assigned to the application in the Extension: field. The extension number must be unique. 5 If the channel is an extension in an ACD split, enter the split number in the Split/Agent: field. If the channel is logged in as an Agent ID in an EAS environment, enter the Agent ID in the Split/Agent: field.
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 203 6 If the channel is used for an Agent ID, enter the password of the corresponding Agent ID on the DEFINITY switch in the Password: field. 7 Press F3 (Save). The system adds the new agent line and returns to the Channel Administration window. 8 Complete the procedure in Log In a Channel on page 205 . Change a Channel Entry Note:The channel must be logged out before it may be changed. If the channel is not logged out, complete the procedure in Log Out a Channel on page 206 . Use the following procedure to change the switch extension associated with a channel: 1 Start at the Channel Administration window (Figure 116 on page 199 ) and select the channel you want to change using the or keys or by typing the channel number. 2 Press F8 (Chg-Keys). The system displays the alternate function keys. 3 Press F2 (Change). The system displays the Change A Channel Entry Window (Figure 118 on page 204 ).
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 204 Figure 118. Change A Channel Entry Window 4 Enter the Tip/Ring or LST1 channel number extension you want to change in the Channel: field. 5 Enter the new switch extension number in the Extension: field. Note:The new extension number must be unique. 6 If the channel is an extension in an ACD split, enter the split number in the Split/Agent: field. If the channel is logged in as an Agent ID in an EAS environment, enter the Agent ID in the Split/Agent: field. 7 If the channel is used for an Agent ID, enter the password of the corresponding Agent ID on the DEFINITY switch in the Password: field. 8 Press F3 (Save). The system changes the switch extension of the selected channel and returns to the Channel Administration window. 9 Complete the procedure in Log In a Channel on page 205 .
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 205 Remove a Channel Entry Note:The channel must be logged out before you can remove it. If the channel is not logged out, complete the procedure in Log Out a Channel on page 206 . Use the following procedure to remove a channel entry: 1 Start at the Channel Administration window (Figure 116 on page 199 ) and select the channel you want to change using the or keys or by typing the channel number. 2 Press F8 (Chg-Keys). The system displays the alternate function keys. 3 Press F3 (Remove). The system displays a confirmation screen asking you if you want to remove the selected item. 4 Press ENTER . The system unassigns the selected channel and returns to the Channel Administration window (Figure 116 on page 199 ). Log In a Channel Note:Once the Tip/Ring or LST1 channels are logged in, no manual intervention is required to log the channels back in during recovery (for example, switch or voice system reboot) or upon restarting the voice system.
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 206 Use the following procedure to log in a channel:1 Start at the Channel Administration window (Figure 116 on page 199 ) and select the channel you want to change using the or keys or by typing the channel number. 2 Press F8 (Chg-Keys). The system displays the alternate function keys. 3 Press F4 (Login). The system logs in the selected channel to the ACD and returns to the Channel Administration window. Log Out a Channel Use the following procedure to log out a channel:1 Start at the Channel Administration window (Figure 116 on page 199 ) and select the channel you want to change using the or keys or by typing the channel number. 2 Press F8 (Chg-Keys). The system displays the alternate function keys. 3 Press F5 (Logout). The system unassigns the selected channel from the ACD and returns to the Channel Administration window.