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Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide
Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide
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4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 207 Domain Administration Use the Domain Administration window to:• Add a domain to the switch domain set. • Change a voice system domain assignment. • Remove a domain from the switch domain set. • Enable a domain; place the domain in service. • Disable a domain; take a domain out of service. Once the domain is placed in service, no manual intervention is required to bring the domain back into service during recovery (for example, switch or voice system reboot) or upon restarting the voice system. By default, the voice system updates the Domain Administration window every 2 seconds. Use the following procedure to access the Domain Administration window: 1 Start at the ASAI Administration Menu (Figure 115 on page 197 ) and select: The system displays the Domain Administration window (Figure 119 on page 208 ). > Domain Administration
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 208 Figure 119. Domain Administration Window Table 20 on page 209 describes the columns in this window.
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 209 Table 20. Description of Columns in Domain Administration Window Column Name DescriptionNAME Domain name TYPE Domain type for the voice system; must be one of the following: • ACD — Monitors calls to the corresponding split domain on the switch. • VDN — Monitors calls to the corresponding VDN domain on the switch. • CTL — Monitors calls transferred away from the voice system (by a voice script using the A_Tran action) to destinations on the switch that are not monitored by an ACD or VDN domain (for example, monitor calls transferred using A_Tran to miscellaneous extensions). CTL domains are defined only by the voice system and do not correspond to any domain on the switch. • RTE — Accepts Route Requests from the switch. RTE domains are defined by only the voice system and do not correspond to any domain on the switch. 1 of 4
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 210 EXT Extension; must enter any for calls transferred to any destination not already monitored by another domain, or one of the following, depending on the domain type:• ACD switch extension — Corresponding ACD split switch extension being monitored. • VDN switch extension — Corresponding VDN switch extension being monitored. • CTL extension — Extension for which calls are being transferred by a voice system channel using the A_Tran action and processed by the CTL domain. Extension must correspond to an extension used in the Destination field of the A_Tran action used by an application assigned to the ASAI channel. • RTE extension — Extension that limits the processing of route requests based on the extension that was dialed. Only route requests for the specified extension are processed. Table 20. Description of Columns in Domain Administration Window Column Name Description 2 of 4
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 211 SERVICE Application name that services the domain, and can be assigned to any type of domain (ACD, VDN, etc.). SERVICE can be one of the following, depending on the domain type:• ACD/VDN domains — If the application, ACD or VDN, directs calls to the voice system Tip/Ring or LST1 channel, must enter the special service VIS. VIS service provides the ability to start voice scripts on the Tip/Ring channels based on the DNIS. It also provides the ability for those voice scripts to use the A_Callinfo and A_Tran action. The service can be assigned to multiple ACD or VDN domains. All channels that are administered as agents must be members of at least one ACD or VDN domain. • CTL domains — The SERVICE must be monitoring. See Chapter 3, “Adjunct/Switch Application Interface,” in Intuity CONVERSANT® System Version 7.0 Communication Development, 585-313-202, for more information. • RTE domains — The SERVICE must be routing. See Chapter 3, “Adjunct/Switch Application Interface,” in Intuity CONVERSANT® System Version 7.0 Communication Development, 585-313-202, for a more information. Table 20. Description of Columns in Domain Administration Window Column Name Description 3 of 4
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 212 STATUS Domain maintenance state; one of the following:• broken (broken) — A virtual channel could not be allocated for the service assigned to this domain. • foos (facility out-of-service) — The ASAI digital link is not operating. • initing (initializing) — The service assigned to the domain is failing initialization. • inserv * (in service) — The domain is ready to receive call information from the switch. • manoos (manual out-of-service) —The domain has not been placed into service. • netoos (network out-of-service) — The ASAI link is up, but attempts to receive call information from the switch are failing. * The default application is invoked if a voice system domain is in any state but inserv. If the domain for the voice system agent (Tip/Ring or LST1) line is disabled, the voice system still takes calls on these lines. Table 20. Description of Columns in Domain Administration WindowColumn Name Description 4 of 4
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 213 Add a Domain Use the following procedure to add a domain. The system supports 64 domains or fewer.1 Start at the Domain Administration window (Figure 119 on page 208 ) and press F8 (Chg-Keys). The system displays the alternate function keys. 2 Press F1 (Add). The system displays the Add A Domain Entry window (Figure 120 on page 213 ). Figure 120. Add A Domain Entry Window 3 Enter the domain name in the Name: field. This is the name that has been given to the ACD on the PBX. 4 Enter the domain type in the Type: field or press F2 (Choices) to select from a menu. Valid choices are ACD, VDN, CTL, or RTE. 5 Enter the switch extension of the domain in the Ext: field.
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 214 6 Enter the service for the domain in the Service: field or press F2 (Choices) to select from a menu. This may be any application that was designed and developed for use with the ASAI feature. 7 Press F3 (Save). The system adds the new domain and returns to the Domain Administration window. 8 Complete the procedure in Enable a Domain on page 216 . Change a Domain Note:The domain must be disabled before you may change it. If it is not disabled, complete the procedure Disable a Domain on page 217 . Use the following procedure to change a domain: 1 Start at the Domain Administration window (Figure 119 on page 208 ) and press F8 (Chg-Keys). The system displays the alternate function keys. 2 Press F2 (Change). The system displays the Change A Domain Entry Window (Figure 121 on page 215 ).
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 215 Figure 121. Change A Domain Entry Window 3 Enter the domain type in the Type: field or press F2 (Choices) to select from a menu. Valid entries are ACD, VDN, CTL, or RTE. 4 Enter the switch extension number assigned to the ACD split in the Ext: field. 5 Enter the service that specifies how the calls offered to the domain are handled by the voice system in the Service: field or press F2 (Choices) to select from a menu. This may be any application that was designed and developed for use with the ASAI feature. 6 Press F3 (Save). The system makes the specified changes to the domain and returns to the Domain Administration window. 7 Complete the procedure in Enable a Domain on page 216 .
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 216 Remove a Domain Note:The domain must be disabled before you may remove it. If it is not disabled, complete the procedure in Disable a Domain on page 217 . Use the following procedure to remove a domain: 1 Start at the Domain Administration window (Figure 119 on page 208 ) and press F8 (Chg-Keys). The system displays the alternate function keys. 2 Press F3 (Remove). The system displays a confirmation screen asking you if you want to remove the selected item. 3 Press ENTER . The system removes the selected domain and returns to the Domain Administration window. Enable a Domain Use the following procedure to enable a domain:1 Start at the Domain Administration window (Figure 119 on page 208 ) and press F8 (Chg-Keys). The system displays the alternate function keys. 2 Press F4 (Enable). The system changes the Status: field to “inserv”.