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Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide
Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide
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4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 217 Disable a Domain Use the following procedure to take a domain out of service:1 Start at the Domain Administration window (Figure 119 on page 208 ) and press F8 (Chg-Keys). The system displays the alternate function keys. 2 Press F5 (Disable). The system changes the Status: field to “manoos”. Parameter Administration Use Parameter Administration menu option to administer:• “Connect Event” reporting to the A_Event variable in an application assigned to an ACD, VDN, or CTL domain • Details displayed with the trace dip7 command to monitor messages and events processed by the ASAI feature Note:See Trace Service on page 457 in Chapter 8, Common Administration for more information on trace.
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 218 Use the following procedure to set ASAI parameters regarding connect event reporting and the level of trace detail:1 Start at the ASAI Administration menu (Figure 115 on page 197 ) and select: The system displays the ASAI Parameters window (Figure 122 on page 218 ). Figure 122. ASAI Parameters Window 2 Enter either Connected or Alerting in the CONNECT Event: field to specify when the Connect event is reported to the A_Event action in a script assigned to an ACD, VDN, or CTL type domain. Or, you may press F2 (Choices) to select from a menu. The default is Connected. > Parameter Administration
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 219 3 Enter Low, Normal, or High in the Trace Detail: field to specify the amount of trace detail to display. Or, you may press F2 (Choices) to select from a menu. Table 21 on page 219 summarizes the trace command settings and the level of detail achieved with each one. 4 Press F3 (Save). The system displays the level of trace detail specified. 5 Press F6 (Cancel) repeatedly to return to the ASAI Administration menu (Figure 115 on page 197 ). Table 21. Trace Detail Display Settings Setting DisplayLow Information displayed about ASAI error and warning conditions. Normal All information displayed by the Low setting, plus ASAI script action (that is, A_Callinfo, A_Tran, A_Event, and A_RouteSel). High All information displayed by the Low and Normal settings, plus call event descriptions received from the PBX.
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 220 Show the ASAI Software Version This procedure displays the version information about the ASAI software loaded onto the voice system. Use the following procedure to show the ASAI software version:1 Start at the ASAI Administration menu (Figure 115 on page 197 ) and select: The system displays the Show ASAI Software Version window (Figure 123 on page 221 ). > Show ASAI Software Version
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 221 Figure 123. Show ASAI Software Version Window 2 Press ENTER . The system returns to the ASAI Administration menu (Figure 115 on page 197 ).
4 Feature Package Administration ASAI Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 222 Show the Status of the ASAI Link Note:The ASAI link must be administered on the DEFINITY® switch. See DEFINITY Communications System Generic 3i Implementation , 555-230-650, for more information. Use the following procedure to display the current maintenance state of the ASAI link using a LAN connection to the switch: 1 Start at the ASAI Administration menu (Figure 115 on page 197 ) and select: The system displays the Show Status of ASAI Link window (Figure 124 on page 222 ). Figure 124. Show Status of ASAI Link Window (LAN) > Show Status of ASAI Link
4 Feature Package Administration UCID Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 223 Table 22 on page 223 describes the messages that appear on the Show Status of ASAI Link screen if the LAN link is experiencing problems. 2 Press ENTER . The system returns to the ASAI Administration menu. UCID Administration The UCID Administration screen allows you to select the UCID network node identifier for an Intuity CONVERSANT system. Use the following procedure to access the UCID Administration menu:1 At the Console Login: prompt, enter root The system prompts you for a password. 2 Enter your root password. The system displays the system prompt #.Table 22. Show Status ASAI Link (LAN) Messages Status Message DescriptionLAN is Talking LAN connection is on-line. LAN is Quiet LAN connection is off-line.
4 Feature Package Administration UCID Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 224 3 Enter cvis_menu The system displays the Voice System Administration menu (Figure 42 on page 59 ). 4 Select: The system displays the Universal Call ID Administration screen (Figure 125 on page 224 ). Figure 125. Universal Call ID Administration Screen > UCID Administration > Feature Packages
4 Feature Package Administration UCID Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 225 5 Enter a UCID Network Node ID . This value is used to uniquely identify this Intuity CONVERSANT system within a DEFINITY Enterprise Communication System (ECS) Call Center. Each node (DEFINITY ECS, Intuity CONVERSANT, etc.) must have a distinct UCID Network Node ID. Valid values are: ~ NONE — This node is not administered with a node number ~ nnnnn — A number between 1 and 32767 Note:The recommended range for Intuity CONVERSANT systems is 10000 to 19999. 6 Press F3 (Save) to save the values. 7 Press F3 (Cancel) twice to exit the screen and return to the Voice System Administration menu. Note:In order for changes to take affect for UCID administration, stop and start the voice system. See Stop the Voice System on page 136 and Start the Voice System on page 139 in Chapter 3, Vo ic e System Administration .
Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 226 5 Switch Interface Administration Overview The Switch Interfaces menu lets you to define the interaction between the Intuity CONVERSANT system and the switches connected to it by allowing you to modify switch interface parameters and protocol options for both analog and digital interfaces. This chapter provides procedural information and reference information for administering the supported analog and digital switch interfaces.