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Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide
Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide
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5 Switch Interface Administration Change Switch System Parameters Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 337 • CPE TIMING CAPABILITY: loop timed • SOURCE OF SYNCHRONIZATION PROVIDED BY CPE: NONE • SOURCE OF AUDIBLE RINGING ON CALLS TO CPE: PBX (CPE) Change Switch System Parameters Use the following procedure to change the switch system parameters. Note:Stop the voice system for changing the switch system parameters.1 Start at the Switch Interfaces menu (Figure 126 on page 231 ) and select The system displays the Change Switch System Parameters window (Figure 162 on page 338 ). > Change Switch System Parameters
5 Switch Interface Administration Change Switch System Parameters Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 338 Figure 162. Change Switch System Parameters 2 Change the field values using the information in Table 33 on page 338 and Table 34 on page 339 . Table 33. DTMF Tone Table Keys on Telephone Keypad Corresponding DTMF Tone 123A 456B 789C * 0#D
5 Switch Interface Administration Change Switch System Parameters Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 339 Table 34. Switch System Parameters Field Name Description Valid ValuesDTMF Connection Tone This parameter indicates the DTMF tone that represents answer detection. This value is used in conjunction with the DEFINITY optional feature for DTMF Feedback to VRU. This parameter and the DTMF Disconnection Tone parameter must be selected so that the two tones are in the same row or column of the DTMF Tones table (Table 33 on page 338 ).0–9, A–D, #, * N indicates that answer detection is not enabled. The default is C. DTMF Disconnection Tone This parameter indicates the DTMF tone that will represent the caller disconnection (hanging up). This value is used in conjunction with the DEFINITY optional feature for DTMF Feedback to VRU. This parameter and the DTMF Connection Tone parameter must be selected so that the two tones are in the same row or column of the DTMF Tones table (Table 33 on page 338 ). 0–9, A–D, #, * N indicates that answer detection is not enabled The default is D. Background Output Volume This parameter specifies the adjustment to the output volume level in percent for the speech being played in the background.A numeric entry for the percentage 1 of 2
5 Switch Interface Administration Change Switch System Parameters Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 340 3 Press F3 (Save). The system displays the message that the switch system parameters have been changed. 4 Press F1 to acknowledge the message. 5 Press F6 (Cancel) to return to the Switch Interfaces menu. 6 Start the Voice System on page 139 as described in Chapter 3, Vo ic e System Administration . Number of Rings to Wait for DNIS This parameter specifies the number of tries to obtain DNIS on a Tip/Ring channel before running a default script (if any).A numeric entry Hunt Group Method This parameter specifies the order of hunting for idle channels.ascending (default), descending, or random Press F2 (Choices) to select from a menu. Table 34. Switch System Parameters Field Name Description Valid Values 2 of 2
5 Switch Interface Administration Display Switch System Parameters Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 341 Display Switch System Parameters The Display Switch System Parameters window allows you to view the current setting for the switch system parameters. Use the following procedure to display the switch system parameters. Note:Stop the voice system for changing the switch system parameters.1 Start at the Switch Interfaces menu (Figure 126 on page 231 ) and select The system displays the Display Switch System Parameters window (Figure 163 on page 341 ). Figure 163. Display Switch System Parameters 2 Press F6 (Cancel) to return to the Switch Interfaces menu. > Display Switch System Parameters
Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 342 6 Database Administration Overview ORACLE databases store voice system call data. This chapter describes how to administer the ORACLE databases used with the voice system, including how to determine database space requirements, size the databases, and administer database tables. In addition, this chapter reviews the SQL*PLUS software program, a tool used to access the ORACLE database. Databases and the Voice System Databases are used by the voice system to access various types of data, depending on the application. However, the information in this chapter focuses on ORACLE databases used to store/retrieve call data. The information in databases is arranged into tables. The following section describes the database tables associated with call data.
6 Database Administration Call Data Tables Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 343 Call Data Tables The base ORACLE software package creates the following database tables to store call data (Table 35 on page 343 ): Table 35. ORACLE Call Data Tables Table Name Table Description CCA Call classification analysis data (contains one record for each attempted transfer or outdial) CCASUM Summary data for the CCA table (contains one record per hour, telephone number, and result code) CALL * Basic call information (contains one record per call) SERVICE Basic service information (contains one or more service records per call) CDHSUM Summary data for the CALL and SERVICE tables (contains one record per hour and service) 1 of 2
6 Database Administration Call Data Tables Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 344 Note:All these tables are created and owned by the sqlplus user sti/sti. The voice system provides four reports that use the data accumulated in these tables. See Chapter 8, Common Administration , for procedures showing how to display, modify, print and update the available reports.EVENTS Event data defined for a service (contains one record per event). There can be more than one EVENTS records per SERVICE record EVSUM Summary data for the EVENTS table (contains one record per hour and event number) TRASUM Overall traffic summary data (contains one record per hour and channel) * The CALL and SERVICE tables replace the CDH table. Since more than one service (application) may be run during a call, there may be multiple entries in the SERVICE table related to a single entry in the CALL table. A database view named OLDCDH, consisting of fields from the CALL and SERVICE ta- bles, has been created to represent the old CDH table. Table 35. ORACLE Call Data TablesTable Name Table Description 2 of 2
6 Database Administration Call Data Tables Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 345 CCA Table The CCA table contains the following information:• START_TIME — A date field that specifies the starting time of each attempted transfer or outdialed call. • PHONE_NUM — A variable-length character field that specifies the telephone number of an attempted transfer or outdialed call. This field can be up to 16 characters in length. • RESULT_CODE — A variable-length character field that indicates the disposition of the call. This field can be 1 character in length. Note:Full CCA is not supported on the SSP circuit card. CCASUM Table The CCASUM table contains the following information:• PHONE_NUM — Avariable-length character field that specifies the telephone number of an attempted transfer or outdialed call. This field can be up to 16 characters in length. • START_TIME — Adate field that specifies the starting time of the call summary period. • END_TIME — A date field that specifies the ending time of the call summary period.
6 Database Administration Call Data Tables Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 346 • SUM_TOT — A numeric field that indicates the number of calls transferred or outdialed in this period with this disposition and associated telephone number. • RESULT_CODE— Avariable-length character field that indicates the disposition of the call. This field can be 1 character in length. Note:Records are generated on per hour, per telephone number, and per result_code basis. CALL Table The CALL table contains the following information:• CID — A numeric field that specifies a unique identification number that joins one CALL.CID to multiple SERVICE.CID. • CHANNEL — A positive numeric field that specifies the channel number on which the call was running. This field can be up to three digits in length. • START_TIME — Date field that specifies the starting time of each call. • END_TIME — Date field that specifies the ending time of each call.