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Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide
Lucent Technologies Intuity CONVERSANT System Version 7.0 Guide
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3 Voice System Administration Message Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 107 4 Press F3 (Save–Rename). The system renames the Token Ring protocol. Message Administration Messages are used to provide information about events and errors during system operations. System messages vary in content, priority, destination, and threshold parameters. Use the System Message Administration window to:• List all the parameters associated with a particular system message. • Add or remove a new destination to/from the current list of destinations for the current system message. • Modify a message priority. • Modify the system message threshold period. • Add or remove a new threshold or threshold message ID pair to or from the current list of thresholds for the current system message. Note:Some messages are generated with destinations and priorities that are not administrable through System Message Administration windows (that is, GEN001, GEN002, and THR001–4). Almost all other messages can be administered through the System Message Administration windows.
3 Voice System Administration Message Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 108 Access Message Administration 1 Start at the Configuration Management menu (Figure 43 on page 63 ) and select: The system displays the System Message Administration window (Figure 73 ). Figure 73. System Message Administration Window 2 Enter the message ID of the message you want to administer in the Message ID: field, or press F2 (Choices) to choose from a menu of currently defined messages. 3 Press F3 (Save). The system displays the System Message Display window (Figure 74 on page 109 ). > Message Administration
3 Voice System Administration Message Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 109 Figure 74. System Message Display Window Table 7 on page 109 describes the fields in this window. Table 7. Field Description for System Message Display Window Field DescriptionMessage ID: Specifies a unique name for each message in the system. Message Priority: Specifies the urgency level of the message. The Message Priority may be NONE or – (for none), * (for minor), ** (for major), or *C (for critical). Message Destinations: Specifies a list of destinations where the message should be sent. By default, messages are sent to the message master log and either the alarm (if the message is an alarm) or event (if the message is an event). 1 of 2
3 Voice System Administration Message Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 110 Threshold Period: Specifies the length of time the message is included in the threshold count, provided that one or more thresholds are defined for this message. Message Thresholds: Shows the message threshold for the corresponding Message ID in the Threshold Message ID column. Most messages will not be associated with a threshold. Threshold: Specifies the number of messages to be generated within the threshold period necessary to trigger the threshold action. Threshold Message ID: Specifies the ID of the message to be generated when a threshold is reached. The priority and the destinations for the threshold message should be meaningful as a thresholding action. For example, message ID VROP003 may have a priority of minor (*), while its corresponding threshold message ID could be THR003 which has a major (**) priority. Generating the THR003 message after enough VROP003 messages have been generated within the Threshold Period is the threshold action. THR001, THR002, THR003, and THR004 have priorities of none (–), minor (*), Major (**), and critical (*C), respectively. Message Text: Text displayed when the message is generated. The message text can not be administered from the System Message Display window. Table 7. Field Description for System Message Display Window Field Description 2 of 2
3 Voice System Administration Message Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 111 Add Message Destinations The system’s message log provides a complete account of all messages generated by the voice system. All system messages are assigned to the appropriate destination during installation. Note:If a message is changed from the event destination to the alarm destination, a similar change should be made on the message priority from none (–) to minor (*) and vice versa. Use the following procedure to add a destination to a message:1 Start at the System Message Display window (Figure 74 on page 109 ) for a given message, and press F8 (Chg-Keys). 2 Press F1 (Add–Dest). The system displays the Add Message Destination window (Figure 75 on page 111 ). Figure 75. Add Message Destination Window
3 Voice System Administration Message Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 112 3 Enter the destination for the message you want to add in the Message Destination: field or press F2 (Choices) to select from a menu. Valid message destinations are: ~ stderr — The standard error of the process generating the message. Since most system processes redirect standard error to the system console, specifying this destination may result in the message being sent to the system console. ~ console — The system console or /dev/console. ~ alertPipe — A specially named pipe for messages that must be sent directly to the alerter. The alerter pipe is used for some special system processes. Specification of the alerter pipe for other system messages has little or no effect on the system message facility or the alerter itself. The system is distributed with some messages specified with the alerter pipe as a destination. This destination should not be removed from the message. Note:Separating alarm destinations from event destinations ensures that alarm messages do not overrun event messages, and vice versa. ~ alarm — Specifies that the delivery system send all alarm level messages (priority “*”, “**” and “*C”) to the alarm log. The alarm log may be accessed via the display messages command or the Message Log Report window.
3 Voice System Administration Message Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 113 ~ event — Specifies that the delivery system send all event level messages (priority “–”) to the event log. The event log may be accessed via the display messages command or the Message Log Report window. ~ mxmtr — Used only when the Netview Alarms package is installed. Messages sent to mxmtr are sent to the appropriate Netview Alarm device. If this package is not installed, messages with this destination have no effect on the system. 4 Press F3 (Save). The system redisplays the System Message Display window (Figure 74 on page 109 ) showing the new message destination. 5 Complete the Save Changes and Exit Message Administration on page 122 procedure. The system installs the changes on the voice system. Remove Message Destinations This procedure allows you to remove a destination from the current list of destinations for the current system message.
3 Voice System Administration Message Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 114 Use the following procedure to remove a message destination:1 Start at the System Message Display window (Figure 74 on page 109 ) for a given message, and press F8 (Chg-Keys). 2 Press F2 (Rem–Dest). The system displays the Remove Message Destination window (Figure 76 on page 114 ). Figure 76. Remove Message Destination Window 3 Enter the Message Destination that you want to remove in the Message Destination: field, or press F2 (Choices) to select from a menu. Note:log is not a valid destination choice since this destination cannot be removed using the Remove Message Destination window. 4 Press F3 (Save). The system redisplays the System Message Display window (Figure 74 on page 109 ) showing the removed message destination. 5 Complete the Save Changes and Exit Message Administration on page 122 procedure. The system installs the changes on the voice system.
3 Voice System Administration Message Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 115 Add Thresholds Message thresholds are triggering devices that alert operations personnel to take action when a certain number of messages are generated over a certain period of time. Message thresholding allows for escalation of message priority or criticality. A system message may be of little concern when it occurs in small numbers over long time intervals. However, if message occurrences increase over shorter time intervals, this may indicate more serious problems with the system. Message thresholding sends a new message to be sent when a threshold is reached. The new message may be higher in priority and have a different destination set than the original message. This procedure adds a new threshold and thresholding message ID pair to the current list of thresholds for the current system message. Use the following procedure to add a message threshold:1 Start at the System Message Display window (Figure 74 on page 109 ) for a given message, and press F8 (Chg-Keys). 2 Press F3 (Add–Thsh). The system displays the Add Threshold window (Figure 77 on page 116 ).
3 Voice System Administration Message Administration Intuity™ CONVERSANT® System Version 7.0 Administration 585-313-501 Issue 3 January 2000 116 Figure 77. Add Threshold Window 3 Enter a non–negative integer threshold value or none in the Threshold: field. 4 Enter THR001 (for none), THR002 (for minor), THR003 (for major), or THR004 (for critical) in the Threshold Message Id: field, or press F2 (Choices) to select from a menu. 5 Press F3 (Save). The system redisplays the System Message Display window (Figure 74 on page 109 ) showing the new message threshold. 6 Complete the Save Changes and Exit Message Administration on page 122 procedure. The system installs the changes on the voice system.