Toshiba Strata Dk14, Dk40i, Dk424 Programming Manual

							Least Cost Routing
Program 55 – LCR Modified Digits Table
Strata DK Programming 5/995-19
Least Cost Routing
Program 55 – LCR Modified Digits Table
Processor Type:DK14, DK40i, All RCTUs
Program Type:Least Cost Routing
Initialized Default:See each program in the Program 55-X series
Program 55 Series Overview
This program defines call handling so the route definition used by LCR is invisible to the station 
user. The station user handles all calls the same way. The goal is for LCR to remember the dialing 
peculiarities of each call route, so the user does not need to know.
Each modified digits table assigns editing steps that include:
©Deleting a pre-defined quantity of digits from the front of the number dialed 
(Program 55-0).
©Adding a pre-defined number to the front of the number dialed (Program 55-1).
©Adding a pre-defined number to the end of the number dialed (Program 55-2).
ProcessorModified/Add/Delete
Digit TablesProcessorModified/Add/Delete
Digit Tables
DK14 6 RCTUBA/BB 6
DK40i 6 RCTUC/D 12
RCTUA 6 RCTUE/F 12 
						

							Least Cost Routing
Program 55-0 – Delete Number of Digits From the Front of Dialed Number
5-20Strata DK Programming 5/99
Program 55-0 – Delete Number of Digits From the Front 
of Dialed Number
Initialized Default:All tables blank
Program 55-0 Overview
Enter the quantity of digits that should be deleted from the front of the number dialed for each of 
the Table Numbers in the Delete Digits Table. The maximum number is 10. Always make the entry 
two digits.
If the Delete Digits Table is activated, refer to Programs *45-3 and *45-4 if special dialing codes, 
such as Caller ID blocking, etc., will be used.




  6SNU   +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
Program 55-0
Delete Digits Table
Table NumberQuantity of Digits (01~10 max)
01
02
03
04
05
06
07
08
09
10
11
12
FIGURE = Quantity of Digits (00~10) to be deleted.SELECT = Modified Digits Table
(see Program 55 Legend) 
						

							Least Cost Routing
Program 55-1 and 2 – Add Digits Before and/or After the Dialed Number
Strata DK Programming 5/995-21
Least Cost Routing
Program 55-1 and 2 – Add Digits Before and/or After 
the Dialed Number
Initialized Default:Leaves all tables blank except Delete Digits, which are all 00




  6SNU   +ROG  6SNU ‡‡‡ +ROG 6SNU+ROG 6SNU+ROG
Pause Entry Reference (Programs 55-1, 55-2)
Key/LEDPause (Seconds)Record EntrySpecial Functions
08 16 P8Key/LED 09 (R4.15)
ISDN Start Key, LCD = G
07 14 P7Key/LED 11:
Clear All
06 12 P6
Key/LED 10:
Convert DP to DTMF,
LCD = T 05 10 P5
04 8 P4
03 6 P3
Key/LED 12:
Code for ISDN Sub-address Separator
LCD = S 02 4 P2
01 2 P1
Modified Digits Table (MDT)
Add to FRONT of Dialed Number (Program 55-1)
Ta b l e  N o .12345678910111213141516171819202122
01
02
03
04
05
06
07
08
09
10
11
12
Modified Digits Table (MDT)
Add to END of Dialed Number (Program 55-2)
Ta b l e  N o .12345678910111213141516171819202122
01
02
03
04
05
06
07
08
09
10
11
12
SELECT = Modified Digits Table
1 = Add digits in front of number dialed (F-MDT)
2 = Add digits at the end of number dialed (E-MDT)
(see Program 55 and *45-4 Legend)CODE = Digits added (up to 22)
Enter the digits to be added. Pauses may be coded 
as described in the pause entry reference table 
below. 
						

							Least Cost Routing
Program 55-1 and 2 – Add Digits Before and/or After the Dialed Number
5-22Strata DK Programming 5/99
Program 55-1 and 2 Overview
Enter the digits that must be added to the front of the number dialed in the Add Digits Table. The 
maximum digits is 22, including pauses.
©Length of pause can be indicated by using codes (P1~P8) specified in the Pause Entry 
Reference Table. Each pause takes two digits of memory space.
©Try to allow for the longest wait, e.g., make the pause longer, rather than shorter, to 
accommodate the length of time a carrier may need to access the service tones, etc.
©If using special codes in Program *45-3, use Program *45-4 to indicate if the Program *45-3 
codes should be sent before or after the Program 55-1 and 55-0 Modified Digits Table (MDT) 
digits. Program *45-4 also allows a pause to be inserted into the dialing sequence. 
						

							Least Cost Routing
Program 56 – LCR Station Group Assignments
Strata DK Programming 5/995-23
Least Cost Routing
Program 56 – LCR Station Group Assignments
Processor Type:DK14, DK40i, All RCTUs
Program Type:Least Cost Routing
Initialized Default:Assigns all stations to Group 1




  6SNU   +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
ProcessorPort RangeLCR Station GroupsProcessorPort RangeLCR Station Groups
DK14 000~009 1~4 RCTUBA/BB 000~079 1~4
DK40i 000~027 1~4 RCTUC/D 000~239 1~8
RCTUA 000~031 1~4 RCTUE/F 000~335 1~8
Port 
NumberLCR Station Group 
No. (1~8)Port 
NumberLCR Station Group 
No. (1~8)Port 
NumberLCR Station Group 
No. (1~8)Port 
NumberLCR Station Group 
No. (1~8)
Enter LCR Station Group (1~8)SELECT = Station Logical Port Number(s)
Enter port numbers of stations being assigned.
To add a port range, enter XXX 

XXX (low port  
 high port). 
						

							Least Cost Routing
Program 56 – LCR Station Group Assignments
5-24Strata DK Programming 5/99
Program 56 Overview
The purpose of this program is to assign all defined station ports to one of four or eight LCR 
Station Groups (see Program 56, record sheet notes). 
©Station groups are completely independent of one another. Therefore, each station group must 
be defined separately.
©Software does not automatically assign the highest, all-inclusive routing priority to Class 1 
stations, making all routes available to Class 2~8 stations available to Class 1 as well. 
©Instead, stations are assigned (partitioned) to independent groups. Flexible assignment of 
routing definitions to groups is allowed, with no one group’s definition affecting another’s. 
Each group’s route definitions are specified to activate separately according to the time 
schedules set by Program 53. Enter the station group number next to the port number.
HMIS Example
LCR Station Group Assignments for LCR Plans 01, 02, and 08/16:
LCR GroupAllows
Guest Rooms01All calls to be dialed by rooms.
02Local Calls, 800/888, 911 only.
03911 only.
Administration 04As needed (most likely will be the same as Group 01). 
						

							Strata DK Programming 5/996-1
Automatic Call DistributionAutomatic Call Distribution6
This chapter provides ACD programming information for the Strata DK424 system and its 
stations. ACD is not available for the DK14 or DK40i.
The programs specific to ACD are listed below.
©Program 03 – RSIU, RSSU, PIOU, or PIOUS ACD/MIS Slot Assignments
©Program 09 – Auto Attendant Prompt/ACD Group Assignments
©Program *09 – ACD Group DID/Tie Line Digit Assignments (use if Program 71 is not used)
©Program 10-4 – ACD Parameters
©Program 11 – ACD Timing Assignments
©Program 14-0 – Loop/Ground Start CO Line Direct Ring to ACD Group Assignments
©Program 14-1 – ACD Agent Identification Code Assignments
©Program *14-1 – Auto Answer with Zip Tone Assigned to Agent ID
©Program 14-2 – ACD Supervisor Passwords
©Program *14-2 – DID/Tie/DNIS/ANI Line After Shift and Overflow Substitution Destination
©Program 14-3 – Announcement/Music Port Assignments and Queue Pattern
©Program 14-4 – Queue Time Out Overflow Destination
©Program 14-5 – Overflow Point and Ring No Answer Routing Destination Assignments
©Program 14-6 – After Shift Service Destination
©Program 14-71 – Queue Size for Alarm (Immediate Assignments)
©Program 14-72 – Queue Size for Alarm 1 (See also Timer Program 11-6 in Strata DK 
Programming Manual
)
©Program 14-73 – Queue Size for Alarm 2 (See also Timer Program 11-7 in Strata DK 
Programming Manual
)
©Program 14-8 – Alarm Pattern Assignments
©Program 14-9 – Work Unit Assignments (Work Unit/Stroke Digit Length)
©Program 15 – Ground/Loop/Tie/DID Line Options
©Program 17 – DID/Tie Line Options
©Program 18 – Agent ID Code Name for MIS Assignments
©Program 35 – Station Class of Service
©Program 39 – Flexible Button Assignments for ACD Telephones (in System and Station 
Chapter)
©Program 71 – DID/Tie/DNIS/ANI Lines (use if Program *09 is not used)
Star (*) programs are the newer programs, and they are located behind the program of the same 
name (e.g., Program *14-2 follows Program 14-2). 
						

							Automatic Call Distribution
Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot Assignments
6-2Strata DK Programming 5/99
Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot 
Assignments
Initialized Default:n/a
Program 03 Overview
This program is for specifying RSIU, RSSU, PIOU, or PIOUS ACD/MIS Slot Assignments.
If MIS output is required for ACD, set Code 42 for the slot in which the RSSU, PIOU or PIOUS is 
installed, or Code 49 if RSIU is installed in slot 11 (that connects to the SMIS personal computer). 
If you use RSIU/RSIS for MIS output, you must set the appropriate port for MIS operation/speed 
using Program 76.




  6SNU   +ROG  6SNU +ROG6SNU+ROG Power OFF (5 sec.) then ON
Enter 42 to assign the PIOU, PIOUS, or RSSU 
TTY Port as MIS port, or enter 49 to assign RSIU 
to slot 11 (see Program 76 if installing RSIU).PIOU, PIOUS, or RSSU Slot Number (12~78)
...or RSIU Slot Number 11 
						

							Automatic Call Distribution
Program 09 – Auto Attendant Prompt/ACD Group Assignments
Strata DK Programming 5/996-3
Automatic Call DistributionProgram 09 – Auto Attendant Prompt/ACD Group 
Assignments
Initialized Default:n/a
1. Do not use digits 2, 3, and 4, unless the station numbering plan is changed. These numbers conflict with the default station 
[PDNs] of the system.
Program 09 Overview
Program 09 enables you to assign Auto-Attendant (AA) prompt numbers that will route calls to 
specific ACD Groups.
Important!If using DK Built-in AA, program call flow assignment of DK AA per Chapter 10 – 
Peripheral Installation of the DK Installation and Maintenance Manual.
äTo enter one-digit dialing prompts along with their destination station numbers
1.Enter Program 09.“SELECT” appears on the LCD.
2. Press the desired prompt digit. “AUTO ATT DIAL” displays on the LCD.
3. Enter 
;; (;; = the destination ACD Group number associated with the prompts) and 
press the 
+ROG button.
4. Repeat Steps 2 and 3 for more prompt-station entries.




  6SNU   +ROG  6SNU   +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group Numbers
RCTUBA/BB 01~08
RCTUC/D 01~16
RCTUE/F 01~16
Dialed Digit 
(Menu Prompts)ACD Group NumberDepartment, Division, Etc.
0
1
2
1
31
41
5
6
7
8
9
AUTO ATT DIAL = ACD Group Number
Enter the ACD Group numbers which will receive 
Auto Attendant calls. Press

 if establishing the 
first digit of a two digit dialing format.
SELECT = Dialed Digit(s)
Menu prompts offered to 
caller (1 or 2 digits) 
						

							Automatic Call Distribution
Program 09 – Auto Attendant Prompt/ACD Group Assignments
6-4Strata DK Programming 5/99
äTo enter two-digit dialing prompts along with their destination group numbers
1.Enter Program 09. “SELECT” appears on the LCD.
2. Press the desired leading digit. “AUTO ATT DIAL” displays on the LCD.
3. Press

 then the +ROG button. The first digit will now be set.
4. Press 
6SNU, then press a second digit. “AUTO ATT DIAL” displays on the LCD. Enter .
5. Enter the destination ACD Group number assigned to the two-digit prompt, then press the 
+ROG button.
6. To complete more second digit prompt-station entries, repeat Steps 4 and 5.
Notes
lWhen transmission and DTMF levels are lower than normal or when the digital announcement 
voice frequencies match DTMF digital frequencies (talk-off), AA efficiency may be improved 
with two-digit dialing options, instead of one-digit dialing options.
lPress button LED 01 to delete data.
lProgram 78-61~63 overrides CO line assignments in Program 14-0, which means CO lines 
that are assigned to AA and ACD Groups will be routed to the AA.