Toshiba Strata Dk14, Dk40i, Dk424 Programming Manual
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System & Station Program 30 – Station Class of Service Strata DK Programming 5/993-75 System & Station LED 16: Change Toll Restriction Traveling Class Code When LED 16 is ON for a port, the station occupying it can change the four-digit Toll Restriction Traveling Class of Service Codes established in Program 44-1~8. Stations selected for this feature must follow the dialing sequences below to change the codes: LED 15: Change Verified Account Code With LED 15 ON, a station can change the Verified Account Codes established in Program 69. Selected stations must dial the following sequence to change the codes: [PDN] + + Verified Account Code + Redial: Press button if your electronic telephone does not have a 5HGLDO button. Total Account Code digit length is set in Program 10-4 (up to 15 digits). All digits do not have to be verified. LED 14: Verified Account Code With LED 14 ON, the system verifies all Forced or Voluntary Account Codes (set in Program 69) dialed by the station user. If the station user does not dial a specific Verified Account Codes, the call does not execute (Forced), or the Account Code is not validated for the SMDR call report (Voluntary). To force a verified account code entry on Two-CO line DISA calls through the system, turn LED 08 and 14 ON for Port 10-DK14, Port 035-DK40i, Port 039-RCTUA, Port 089-RCTUB, RCTUBA/BB or Port 249-RCTUC/D or Port 344-RCTUE/F. Also, you must enable Forced Account Code for outgoing CO line in Program 15-7. LED 12: Single Line Telephone (SLT) Hookflash Anti-bounce Guard SLT Hookflash Anti-Bounce Guard (LED 12 ON) prevents false recalls due to hook flash bounce during SLT hang-up on outside calls. The system automatically disconnects the CO line if the SLT hangs-up after a Hook Flash. Use for QSTU2, PSTU, RSTU, RSTU2, RDSU, PESU, and KSTU2 standard telephone ports that have standard telephones (with/without message lamps) connected to them to prevent false ring signals. With this option ON, a CO line connected to a standard telephone is disconnected if the standard telephone user hookflashes and then hangs up. If this option is OFF, the CO line recalls the standard telephone. LED 11: Dial Pulse - Dual-tone Multi-frequency (DTMF) OFF Use Dial Pulse - DTMF OFF (LED 11 ON) if any device, DID or Tie line station port does not require the RRCS, K5RCU, K5RCU2, or K4RCU for DTMF decoding. When the device goes off- hook or the DID or Tie line is seized for an incoming call, the DTMF receiver is not accessed - reducing unnecessary traffic to it. Class 1#691Class 5#695 Class 2#692Class 6#696 Class 3#693Class 7#697 Class 4#694Class 8#698 [PDN] + class code (~) +four-digit code + 5HGLDO SystemVerified Account Code RCTUE/F 000~499 RCTUA, BA/BB, C/D, DK40i, DK14 000~299
System & Station Program 30 – Station Class of Service 3-76Strata DK Programming 5/99 If a Tie or DID line is Dial Pulse (Program 15-1, LED ON), enable Dial Pulse - DTMF OFF (LED 11 ON) for that Tie or DID station port number. If the DID or Tie line is DTMF tone dial (Program 15-1, LED OFF) disable Dial Pulse - DTMF OFF (LED 11 OFF) and install an RRCS on the RCTU, K5RCU, K5RCU2, or K4RCU3 in the DK40i. LED 10: Change DISA Security Code When enabled (LED 10 ON), allows a selected station to change the DISA security code by dialing [PDN] + , + Security Code + 5HGLDO. LED 09: Change Toll Restriction (TR) Override Code When enabled (LED 09 ON), two TR Override codes are available. When one of these codes is dialed from any station, all Toll Restriction is bypassed. Change TR Override codes by pressing [PDN] + for Code 1, or [PDN] + for Code 2. Press 5HGLDO to store. LED 08: Forced Account Code When enabled, (LED 08 ON), a station or DISA CO line user using a line with a Forced Account requirement (Program 15-7) must enter an Account Code before the outgoing CO/Tie/DID line call can be completed. If Forced Account Codes should be verified, enable Verified Account Code (LED 14 ON). Program 60-4 defines the Forced Account Code digit length. To force a verified account code entry on Two-CO line DISA calls through the system, (LED 08 and 14 ON: Port 10-DK14, Port 035-DK40i, Port 039-RCTUA, Port 089-RCTUB, RCTUBA/BB, 249-RCTU C/D, and Port 344 for RCTU E/F). Also, enable Forced Account Code for outgoing CO line in Program 15-7. LED 07: Off-hook Call Announce (OCA) Automatic When LED 07 is ON, a calling station has this feature enabled. If the system is set for Ring First Signaling (Program 10-1, LED 10 ON), the user must dial after hearing busy tone or after hearing ringback tone in order to OCA the called station. OCA Automatic only works on systems with Voice First Signaling (Program 10-1 or 10-2, LED 01, OFF) in which case the user does not have to dial or . Initialized default: ON - all ports. The called station must also be enabled to receive OCA (see Program 31, LED 03). LED 06: Automatic Busy Redial (ABR) Access ABR can be enabled (LED 06 ON) or disabled (LED 06 OFF) for each station. The system selects the last line in the originating line group each time ABR is initiated (see also Program 10-1). If you do not enable ABR access here, the ABR soft key does not appear on LCD telephones. ABR operates when calling on ground and loop start lines, but is not functional for DID or Tie line calls. ABR overrides Program 41. Program 41 is normally used with LCR. For the DK40i, K5RCU, K5RCU2, or K4RCU must be installed; for the DK14, QRCU must be installed to detect busy tone so that ABR will function. LED 05: Speed Dial LED 04 enables (ON) or disables (OFF) Station and System Speed Dial. Initialized default: ON - all ports.
System & Station Program 30 – Station Class of Service Strata DK Programming 5/993-77 System & Station LED 04: Call Pickup Code Option Determines the operation of pickup code in Release 3.2 (and above) software. If LED 04 is ON, only picks up All Call Page and External Page (per Program 10-2, LED 15). If LED 04 is OFF, picks up an internal call ringing on a telephone as a priority or it picks up All Call Page or External Page if no internal calls are ringing. Prior to Release 3.2, picked up ringing calls as priority over All Call Page pickup calls. LED 03: Microphone Button On at Start of Call When enabled (LED 03 ON), the microphone and Mic button LED is turned ON at the start of an on-hook speakerphone call. For this feature to work, you must enable the MIC button lock operation (LED 02 ON). When receiving internal DN calls, the flexible Microphone Cutoff ( 0LFURSKQ&XWRII) button (Program 39) can be used to prevent room monitoring and Handsfree Answerback. LED 02: Mic Button - Locked/Momentary The 0LF button turns electronic or digital telephone microphones ON/OFF: With “Locked” (LED 02 ON), the 0LF button will be ON or OFF (depending on LED 03) when you begin the call and you can alternately push it ON or OFF. This does not apply to Handset OCA - which is 0LF push-to-talk only. With “Momentary” (LED 02 OFF), the 0LF is always ON at the start of a speakerphone call/ You must continuously press 0LF to disable the microphone when during a speakerphone call. LED 01: Speakerphone Enables (LED 01 ON) or disables (LED 01 OFF) speakerphone operation on any electronic or digital telephone. If disabled, a speakerphone: ©Can be used as a handsfree electronic or digital telephone. ©Enables talk back with the receiver on-hook when receiving an internal call. ©Will not allow you to talk on a call that you place or a call that you answer by pressing a ringing button with the handset on-hook. Program 30 - Example Action (press buttons + LED buttons)LCD Response 1. Use an LCD programming phone per Minimum Hardware Requirements on Page 1-14. Make sure the programming button strip template is installed on the programming telephone. No. N-N 1 Jan 20 Sun 06:43 2. Enter programming mode. (Do not press [DN] button.)Program Mode 3.6SNU6SHDNHU+ROG Access Program 30.Program = 30 Data Store 4.6SNU6SHDNHU Prepare the system for a station port selection.30 Select = 5. Enter the port number where the station being defined is connected. Use three digits, followed by a button. A range of ports may be entered at once by using the button. (See Note on system record sheet for port numbers.) 30 Select =
System & Station Program 30 – Station Class of Service 3-78Strata DK Programming 5/99 6. LED buttons 01~20 LED buttons 01~20 activate features for each station port or port range. Make the following selections by turning the appropriate button LED ON or OFF for each item (01~20) for each port, as marked on the system record sheet: LED 01: Speakerphone Enabled LED 02: Microphone Key Lock Enabled LED 03: Microphone ON at Start of Call LED 04: Not Used LED 05: Speed Dial Allowed LED 06: Automatic Busy Redial Access Enabled LED 07: Automatic Off-hook Call Announce LED 08: Forced Account Code Enabled LED 09: Toll Restriction Override Code Revision Authority LED 10: DISA Security Code Change Allowed LED 11: Dial Pulse (DTMF Off) for Standard Telephone LED 14: Account Codes Verified LED 15: Verified Account Code Revision Authority LED 16: Traveling Class of Service Code Revision Authority LED 17: Do Not Disturb Override Allowed LED 18: Executive Override Allowed LED 19: Privacy Override Allowed LED 20: Not Used If programming a port range, the LED indications are as follows: ©LED-ON, all ports in range are enabled for that item. ©LED-OFF, all ports in range are disabled for that item. ©LED-FLASHING, some ports in range are enabled and some ports are disabled. 7.+ROG Secure data in system programming.30 Select Data Programmed 8.6SNU6SHDNHU Prepare system for another selection (go back to Step 5), or exit Program 30 (continue with Step 9).30 Select = 9.+ROG Secure Program 30 data in system memory.30 Select = ## Data Programmed 10.6SNU6SHDNHU Exit Program 30. Enter another program number or exit programming mode (go to Step 11). Speaker beeps to indicate it is exiting Program 33.Program = 11 . # # H o l d Exit programming mode. No. N-N Jan 20 Sun 06:58 1. N-N = Programming telephone [PDN] Action (press buttons + LED buttons)LCD Response
System & Station Program *30 – Telephone Group Page Assignments Strata DK Programming 5/993-79 System & Station Program *30 – Telephone Group Page Assignments Processor Type:DK14, DK40i, All RCTUs Program Type:Station Initialized Default:All LEDs OFF Shaded groups apply to RCTUC/D and RCTUE/F only. Program *30 Overview Digital and electronic telephones can be assigned to “internal telephone speaker” page groups with this program. Each group can have as many as 120 stations. Telephones can be a member of more than one group. Station users can access each group separately by dialing access codes. (See Program 05 for access codes.) The above table shows four or eight page groups. An additional group is the All Call Page Group set in Program 31, LED 10. Notes lA maximum of 120 telephones can be assigned to a particular page group. lOnly 120 telephones can be paged simultaneously. Example: If Page Group “A” has 60 telephones, Page Group “B” has 50 telephones, and Page Group “C” has 70 telephones, then Group A + B (60 + 50 = 110) can be paged simultaneously, but Group A + C (60 + 70 = 130) cannot be paged simultaneously. 6SNU +ROG 6SNU +ROG 6SNU+ROG 6SNU+ROG Processor TypePort RangeNumber of Page GroupsProcessor TypePort RangeNumber of Page Groups DK14 000~007 4 RCTUBA/BB 000~079 4 DK40i 000~027 4 RCTUC/D 000~239 8 RCTUA 000~031 4 RCTUE/F 000~335 8 FeatureLEDPort Page Group H 08 Page Group G 07 Page Group F 06 Page Group E 05 Page Group D04 Page Group C03 Page Group B02 Page Group A01 Enter the station logical port which will be assigned to page a group or groups. To add a port range, enter XXX XXX (low port high port).Press LED Buttons 01~08 to light LEDs for the port specified in the last step. In the table below, “X” all LED Buttons which should be lit.
System & Station Program 31 – Station Class of Service 3-80Strata DK Programming 5/99 Program 31 – Station Class of Service Processor Type:DK14, DK40i, All RCTUs Program Type:Station Initialized Default:LED 10 ON for Ports 000~119; LED 11~13 ON for all ports. Program 31 Overview Program 31 sets most voice mail or External Auto Attendant port assignments. Each standard telephone port (QSTU2, RSTU2, RSTU, PSTU, PESU, RDSU, KSTU2, QSTU2) connected to a Toshiba Stratagy, Stratagy DK or VP voice mail system should have LEDs 04, 15, 16, 17, 18, 19, and 20, and one of the following: 05, 06, 07, or 08 turned ON. These LED’s should be ON for VM ports only, not for telephone ports. 6SNU +ROG 6SNU +ROG 6SNU+ROG 6SNU+ROG Processor TypePort RangeProcessor TypePort Range DK14 000~009 RCTUBA/BB 000~079 DK40i 000~027 RCTUC/D 000~239 RCTUA 000~031 RCTUE/F 000~335 FeatureLEDPort Toshiba Stratagy/VP (B + Station No.)20 Toshiba Stratagy/VP (B No Station)19 Executive & Privacy Override Blocking18 End/End Signal Rcv (VM)17 Receive VM ID Code16 Toshiba Stratagy/VP Integration (A/D)15 Handset OCA14 Handset OCA Warning Tone13 Pooled Line Key - No Flash if No Ring12 Busy Override Tone - Continuous11 All Call Page Allowed - EKTs/DKTs10 VM (No Conference)09 VM Group 4 (does not apply to DK14)08 VM Group 3 (does not apply to DK14)07 VM Group 206 VM Group 105 VM to VM Call Blocking Called/Calling04 OCA Enabled (To Receive)03 Handsfree No Warning Tone02 Handsfree Disabled01 SELECT = Station Logical Port Number(s) Enter the port numbers to which class of service must be assigned. Light LED Buttons for the port specified in the last step. All LED Buttons marked with an “X” in the table below should be lit.
System & Station Program 31 – Station Class of Service Strata DK Programming 5/993-81 System & Station LED 09 should be OFF for VM Auto Attendant “blind” transfer and VM tandem CO line connection with automatic release. LED 09 should be ON for VM Auto Attendant supervised transfer operation. Example Programming Assignment to Set Up Voice Mail in a Distributed Hunt Group All ports assigned to a Voice Mail Group should also be assigned to a unique Distributed Hunt Group using Program 40. Each Program 31 Voice Mail Group must be associated with a unique Program 40 Distributed Hunt Group that hunts only to its own Voice Mail Group ports. (See above example of how to connect/program two voice mail/auto attendant machines and associate them with two different DH groups.) ©If LED 15 or 19 is ON, turn LED 17 ON. If LED 20 is ON, turn LEDs 17 and 19 ON. ©For SMDI or DTMF integration, turn ON LEDs 04, 16, 17 and 18, and one of the following: 05, 06, 07, or 08 for all standard telephone ports connected to a VM unit. ©Turn LED 19 and 20 OFF if the VM unit does not respond properly to transfer recall (B-Tone) signals when using any type of Voice Mail Interface. ©LED 09 – see above comments in Program Overview. ©If CO lines direct ring VM ports via Program 81~89, the data in Programs 81, 84, and 87 must be blank. Important!Do not assign Program 31 VM/AA options to built-in Auto Attendant digital announcer ports. Program*32 Program 13008 VMG1 Message Center 010 VMG2 Message Center Program 31008 – Button 5 ON 009 – Button 5 ONVMG1 RSTU VM Ports 010 – Button 6 ON 011 – Button 6 ONVMG2 RSTU VM Ports Program *40850 – 01 008 850 – 02 009VMG1 DH Group Members 851 – 01 010 851 – 02 011VMG1 DH Group Members #200 #201 #202 #203 Telephones using voice mail machine #1 Telephones using voice mail machine #2 008RS232C (SMDI) N/A on DK14 Standard Telephone Voice Mail Ports #008 #009DHG1/VMG1 DHG2/VMG2 #010 #011 010Voice Mail Machine #1 Voice Mail Machine #2 1565
System & Station Program 31 – Station Class of Service 3-82Strata DK Programming 5/99 LED 20: Toshiba Stratagy/VP (B + Station Number) Use with Toshiba Stratagy/Stratagy DK/VP systems connected to a standard telephone port (PSTU, RSTU, RSTU2, PESU, RDSU, KSTU2 and QSTU2). Toshiba voice mail systems receiving DTMF B tone followed by the station number may not know where the call is coming from - such as hold recall or “blind” ring transfer recall. When enabled (LED 20 ON), allows Toshiba voice mail systems to respond more intelligently with appropriate voice prompts. Use this feature for standard telephone ports connected to voice mail devices only, not for station ports connected to telephones. The station number is not returned, it blind transfers to a DND station. NoteYou must enable Toshiba Stratagy/Stratagy DK/VP (B No Station) with LED 19 to allow this function. LED 19: Toshiba Stratagy/Stratagy DK/VP (B No Station) DTMF “B” tone is sent to Toshiba voice mail systems to signify a recall where Toshiba voice mail systems already knows the recalling station number. Again, this allows Toshiba voice mail systems to respond more intelligently with appropriate voice prompts. Use this feature for standard telephone ports (PSTU, RSTU, RSTU2, PESU, RDSU, KSTU2 and QSTU2) connected to voice mail devices only, not for station ports connected to telephones. LED 18: Executive and Privacy Override Blocking (Modem) When enabled (LED 18 ON), denies a station user the capability to break into a station connection with Executive or Privacy Override. Use this feature for standard telephone ports (PSTU, RSTU, RSTU2, PESU, RDSU, KSTU2 and QSTU2) connected to a modem, voice mail/auto attendant or ACD digital announcement device in order to ensure data and voice security. Also, use this feature to deny override of any station. This feature does not block Attendant Supervised Loop Monitoring. You can use the Privacy Release 3ULYDF\5HOHDVH button to disable Privacy on a call-by-call basis; this button does not disable Executive Override Blocking. Enable this feature if a modem is assigned to the system modem pool in Program 21 to provide data security for modem standard telephone ports. Disable this feature (LED 18 OFF) for the modem standard telephone ports assigned in Program 21 if using the system modem pool for data calls that must be switched between voice and data. LED 17: End-to-end Signal RCV (VM) When enabled (LED 17 ON), provides End-to-end Signaling of Dual-tone Multi-frequency (DTMF) tones through the system. Required on all voice mail ports (RSTU, RSTU2, RDSU/ RSTS, PSTU, PESU, RDSU, QSTU2 and KSTU2) for proper signaling communication. LED 16: Receive Voice Mail (VM) ID Code When a station is call-forwarded to a VM system, certain identification (ID) DTMF tones are automatically sent to direct the call to a specific mailbox (VM ID Code #656 or DNIS VM ID Code). The automatic ID is also sent to the VM device when electronic, digital, or standard telephone users retrieve messages via the Message Waiting buttons (VM ID Code #657). The VM port must be programmed for this feature to allow the reception of VM ID DTMF digits.
System & Station Program 31 – Station Class of Service Strata DK Programming 5/993-83 System & Station LED 15: Toshiba Stratagy, Stratagy DK and/or VP Integration (A Tone/D Tone) When enabled (LED 15 ON), sends an answer tone (DTMF A tone) to the Toshiba voice mail system when a station answers, and a disconnect tone (DTMF D tone) when a station disconnects. This allows Toshiba voice mail systems to respond quickly rather than waiting during long time- outs. If the Central Office (CO) provides an Automatic Release (AR) signal (sometimes referred to as Calling Party Control or Loop Supervision), D tone is also sent to disconnect VM ports when outside callers hang up (see Program 15-0 and 15-3). LED 14: Off-hook Call Announce (OCA) Handset or Speaker If a station is enabled to receive OCA (Program 31, LED 03 ON), LED 14 defines which type of OCA the telephone should receive: Headset/Handset (LED 14 ON) or Speaker (LED 14 OFF). Digital Telephones: Speaker OCA requires a DVSU and a special Program 03 code. Only digital telephones can receive Handset OCA. Handset OCA does not require DVSU or any other special hardware. Electronic Telephones: Speaker OCA requires a HVSU and three-pair wiring. Headset OCA does not require these items; Electronic or standard telephones cannot receive Handset OCA. LED 13: OCA Handset Warning Tone This option enables (LED 13 ON) or disables (LED 14 OFF) a warning-tone (one-second tone burst) for digital telephones that receive Headset OCA. Does not apply to Speaker OCA. LED 12: Pooled Line Button Operation, No Flash if No Ring When enabled (LED 12 ON) on telephones assigned to ring in Programs 81~89, incoming line calls in pooled line groups only flash on 3RROHG/LQH buttons. When disabled (LED 12 OFF), the Pooled Line LED flashes when an incoming line call is received – even if the telephone does not ring. LED 11: Busy Override (BOV) Tone Digital or Electronic Telephones: If a [DN] is busy and receives a call on an idle [DN] or CO button from another station or an outside line then BOV tone is sent. BOV tone can be continuous muted one-second rings (LED 11 ON) or two muted one-second rings three seconds apart (LED 11 OFF). If all the [DN] button appearances of the called [DNs] are busy, the call will camp-on and the telephone receives two muted rings (camp-on tone) three seconds apart (only if LED 01 is ON for the telephone in Program 34). This BOV feature does not apply to CO lines that are ring transferred to a busy telephone - with or without an idle [DN] or CO /LQH button. In this case, the call is a camped-on call to the busy telephone. BOV and Camp-on muted ring tone frequency for digital and electronic telephones: 1209Hz/modulated by 10Hz on CO line calls; 1209Hz/unmodulated on station-to-station calls. Standard Telephones: This feature does not apply to Camp-on tone sent to standard telephones. Standard telephones only receive two Camp-on tone bursts - three seconds apart, regardless of this BOV Tone feature’s setting. Also, you must run Program 34 to enable a standard telephone to receive Camp-on tone. Camp-on tone is sent when the busy standard telephone receives a transferred CO line call and when the busy standard telephone receives a direct call from a station or CO line.
System & Station Program 31 – Station Class of Service 3-84Strata DK Programming 5/99 BOV and Camp-on muted ring tone frequency for standard telephone: BOV tone is a 160ms burst of 1209Hz/ unmodulated, twice - three seconds apart. Camp-on tone is two one-second bursts of 1209Hz/interrupted by 160ms bursts, three seconds apart. LED 10: All Call Page Allowed-Digital and Electronic Telephones When enabled, (LED 10 ON) any station can be allowed to receive an All Call Page and still have the ability to initiate an All Call Page. Up to 120 stations can be can be assigned and paged at one time. All Call Page is treated as any other page group. See Program 30 for telephone page group assignments and Program 10-2, LED 15 for External Page with All Call Page option (see Program 34). LED 09: No Station plus CO Line Conference Origination by VM When enabled (LED 09 ON), prohibits VM ports from setting up conference calls with a station and the outside line party and tandem calls with two outside lines. Use this feature for VM (RSTU, RSTU2, PSTU, PESU, RDSU/RSTS, KSTU2, QSTU2) ports. This LED should be ON when VM/ Auto Attendant does screened or supervised transfers and OFF if only doing blind transfers. If LED 09 is OFF or ON, station can still set up a conference call with an outside line and a VM port so the station user and outside party can listen to a message together (R3.2 and above). In DK release 3.2 software, VM ports are allowed to set up tandem calls with two CO lines and then hook-flash and hang-up to exit the call, allowing the two CO lines to remain connected. For this feature, LED 09 must be OFF for VM ports. LED 05~08: Voice Mail (VM) Groups 1~4 The system allows the following VM station port groups to be configured for support of VM/auto attendant devices: One group is intended for each different device. All standard telephone ports (RSTU, RSTU2, PSTU, PESU, RDSU/RSTS, KSTU2 and QSTU2) connected to a particular VM machine should be assigned to the same VM group (SMDI or DTMF Integration). The purpose of VM grouping is to allow efficient use of the message waiting (MW) set and cancel operations from the VM machine. Since each digital, electronic, and standard telephone can only have a maximum of four messages waiting, the VM device should set MW only once, regardless of how many messages there are. Assign all ports of each Program 31 VM Group to a unique Program 40 Distributed Hunt (DH) Group. Telephones should Call and/or Call Forward to the DH Group [DN] to connect to VM. In Programs 13 and 32, assign the lowest port in the Program 31 VM group as the message center. Do not assign the VM DH Group port as the message center. LED 04: Voice Mail (VM) to VM Call Blocking When enabled (LED 04 ON), prevents VM/auto attendant ports from call forwarding to other VM ports during screened or supervised voice mail transfers. Use this feature for all VM/auto attendant ports if their transferred calls are screened or supervised. Disable this feature (LED 04 OFF) for all VM/auto attendant ports if their calls are ring (blind) transferred. SystemNumber of VM GroupsLEDs DK14 1~2 05~06 DK424 and DK40i 1~4 05~08