Toshiba Strata Dk14, Dk40i, Dk424 Programming Manual
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Introduction Related Documents/Media Strata DK Programming 5/99ix Related Documents/Media NoteSome documents listed here may appear in different versions on the CD-ROM, FYI or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page. The following documents and CD-ROMS can be used to reference further information about the Strata DK systems. ©Digital Telephone User Guide provides all the procedures necessary to operate Toshiba- proprietary digital telephones, including Liquid Crystal Display (LCD) features. It also includes instructions for using the add-on module/DSS console. ©Digital Telephone Quick Reference Guide provides a quick reference for frequently-used digital telephone features. ©Digital Single Line Telephone User Guide provides all the procedures necessary to operate Toshiba-proprietary digital single line telephones. ©Electronic Telephone User Guide explains all the procedures necessary to operate Toshiba- proprietary electronic telephones, including all LCD features. Does not apply to the Strata DK14 system. It also includes instructions for using the electronic DSS console. ©Electronic Telephone Quick Reference Guide provides a quick reference for frequently- used electronic telephone features. Does not apply to the Strata DK14 system. ©Standard Telephone User Guide explains all the procedures necessary to operate rotary dial and push-button standard telephones. ©Strata AirLink External Wireless Handset User Guide shows how to use the wireless handset configured to standard ports of the Strata DK telephone system and many non-Toshiba systems. © ©© ©Strata AirLink External Wireless Quick Reference Guide contains instructions for operation of commonly used Strata AirLink External Wireless Handset features. ©Strata AirLink Integrated Wireless Handset User Guide shows how to use the wireless handset configured to digital ports of the Strata DK telephone system. © ©© ©Strata AirLink Integrated Wireless Quick Reference Guide contains instructions for operation of commonly used Strata AirLink Integrated Wireless Handset features. ©System Administrator Guide gives instructions for the System Administrator to manage the system. Contains instructions for Station Relocation, System Speed Dial, and other features only activated by the System Administrator. ©PC/Data Interface User Guide explains all the procedures necessary to operate stand-alone data interface units while in the data mode for printer sharing and modem pooling. Also provides instructions on connecting to a Personal Computer with Telephone Application Programming Interface (TAPI). ©Cordless Telephone User Guide provides instructions on using the DKT2004-CT cordless digital telephone as a single unit or in conjunction with a digital telephone. ©PC-DKT User Guide provides installation and operation information for the Personal Computer Digital Key Telephone system. ©Strata DK Feature Description Manual describes each feature associated with the Strata DK424, DK40i and DK14. Also provides descriptions of compatible Toshiba-proprietary telephones and peripherals.
Introduction Related Documents/Media xStrata DK Programming 5/99 ©Keyprint 2000 User Guide provides instructions for the Keyprint 2000 software printing package which allows you to print and store custom button label keystrips for Strata DK 2000- series 10-button or 20-button digital telephones, 20-button add-on modules, and 60-button digital DSS consoles. ©Strata DK Programming Manual provides all instructions necessary to program the system and system record sheets, including ACD. ©Strata DK Installation & Maintenance Manual provides installation instructions for configuring and installing the Strata DK14, DK40i and DK424. It also includes T1/DS-1 interface installation and configuration instructions, as well as fault finding flowcharts to troubleshoot the systems. An ACD Section provides instructions for installing ACD into the Strata DK424. ©Strata AirLink External Wireless System Installation Guide provides step-by-step hardware and software installation instructions. It includes examples of system configurations, information on performing a site survey, and troubleshooting techniques. ©Hospitality Management Information System (HMIS) General Description provides an overall view of the system’s hardware, software, applications and features. The HMIS is a PC- based solution, designed to meet the specific operational needs of small- to medium-sized hotel/motels and includes both the PC and software. ©Hospitality Management Information System (HMIS) User Guide describes the product’s many software features and gives step-by-step instructions for using them. ©Strata DK Library CD-ROM enables you to view, print, navigate and search publications for Strata DK14, DK40 and DK424 digital business telephone systems. It also includes Strata DK424 ACD Documentation, including the Strata D K424 Call Center Solutions General Description, ACD Agent Guide, ACD Supervisor’s Guide. ACD Installation and Programming instructions are included in the Strata DK Installation and Maintenance Manual and Programming Manual. ©Strata DK HMIS CD-ROM contains a copy of all HMIS documentation/bulletins and enables you to view, print, navigate and search publications. ©StrataControl CD-ROM contains the StrataControl software, that enables viewing, downloading, editing, and uploading Strata DK programmed data on a PC. This software also provides a method of creating custom lists and user guides based on information from the Strata DK system.The CD-ROM contains the StrataControl User Guide. ©DKQuote CD-ROM contains the DKQuote application and the DKQuote User Guide, that shows how to use this interactive software to assist you with Strata DK Systems configuration and pricing worksheets. ©DKAdmin/DKBackup CD-ROM includes the programs that let you easily and quickly custom program and/or update the Strata DK14/DK40/DK424 with a user-friendly PC display. The CD-ROM also contains the DKAdmin/DKBackup User Guide, that explains how to use the DKAdmin/DKBackup interactive software applications. The current version does not support DK40i. The following documentation and media applies to the Strata DK424 system only. ©Strata DK424 Call Center Solutions General Description provides a system overview, including hardware and feature information. Highlights the technology employed in operating the ACD Strata DK424 system. ©ACD Agent Guide describes the ACD agent feature operation along with step-by-step procedures for using features. ©ACD Supervisor Guide provides instruction on how to use the ACD supervisor features.
Introduction Related Documents/Media Strata DK Programming 5/99xi ©Insight DK CD-ROM which includes Insight DK software, the upgrade to Insight DK Plus, Demo software, Insight DK documentation and training modules. © ©© ©Insight DK Installation Guide explains how to set up the network, install the server software, install clients and explains how the data files are organized. © ©© ©Insight DK Supervisor Guide provides instructions for using the Strata DK Insight and Insight DK Plus MIS for the Supervisor of a call center. Instructions for creating and using Real Time Displays, Reports, Alarms, and Wallboards are also included. © ©© ©Insight DK inView Quick Reference Guide provides instructions for viewing and customizing the on-screen wallboard and large character views of the real time call center data. ©PC Attendant Console User Guide explains the procedures necessary to operate the PC Attendant Console. ©PC Attendant Console Quick Reference Guide provides a quick reference for frequently- used PC Attendant Console features. ©Call Center Viewer User Guide describes how to install and operate the Call Center Viewer application on a PC. It explains how to view and customize ACD group and agent status information. ©Software MIS (SMIS) Supervisor Manual provides descriptions, examples, and instructions on using the Software MIS application. For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Strata DK documentation and enables you to view, print, and download current publications.
Introduction Related Documents/Media xiiStrata DK Programming 5/99
Strata DK Programming 5/991-1 Overview Overview1 Numerical Program Listing The following numerical listing gives you the Strata DK program numbers, titles and program types. Program Number Program Title Initialization & TestSystemStationToll RestrictionLeast Cost RoutingACDISDN 00 Part 1: Software Check/Remote Maintenance Security Code AssignmentsX 00Part 2: RCTU: Random Access Memory (RAM) TestX 01 Station Logical Port Display and/or Change X 02Station Physical Port Display and/or ChangeX 03 Flexible PCB Cabinet and Slot Assignments X X *03Cabinet Type IdentificationX 04 Station Logical Port Primary Directory Number Assignment X *04[PhDN] and Distributed Hunt [DN] for Internal Tie Line CallsX 05 Flexible Access Code Numbering X *05Call Park Pickup Abbreviated DialingX 09 Built-in Auto Attendant Prompt/Station Assignments X X *09[PDN], [PhDN], DH, ACD or Modem DID External AssignmentsXX 10-1~3 System Assignments, Basic Timing X X 10-4ACD Parameters and ISDN PRI and BRI T-wait TimersXX *10-11 E911 Standard Telephone Ports Assignment X *10-12E911 Standard Telephone Ports AssignmentX *10-91 E911 Interdigital TImer X *10-92E911 Pause Before Send TImerX 11 ACD Timing AssignmentsX *11-1~9CAMA Trunk AssignmentsX 12 System Assignments X *12ANI Station InformationX 13 Defining the Message Center X *13Station Group InformationX 14-0 Loop/Ground Start CO Line Direct Ring to ACD Group Assignments X 14-1ACD Agent Identification Code AssignmentsX
Overview Numerical Program Listing 1-2Strata DK Programming 5/99 *14-1 Auto Answer with Zip Tone Assigned to Agent ID X 14-2ACD Supervisor PasswordsX *14-2 DID/Tie/DNIS/ANI Line After Shift and Overflow Substitution Destination X 14-3Announcement / Music Port Assignments and Queue PatternX 14-4 Queue Time Out Overflow Destination X 14-5Overflow Point and Ring No Answer Routing Destination AssignmentsX 14-6 After Shift Service DestinationX 14-71Queue Size for Alarm (Immediate Assignments)X 14-72 Queue Size for Alarm 1X 14-73Queue Size for Alarm 2X 14-8 Alarm Pattern AssignmentsX 14-9Work Unit Assignments / Stroke Digit LengthX 15 Ground/Loop/Tie/DID Line Options X X *15CO Line Tenant AssignmentsX 16 Assign CO Line Groups (Dial 9, 81~84, 81~88 or 801~816) X X *16ISDN Trunk Group Type AssignmentX 17 DID/Tie Line Options X X *17DID Intercept Port NumberX 18 Agent ID Code Name for MIS Assignments X 19Alternate Background Music (BGM) Source Slot AssignmentX 20 Computer Interface Unit and Data Interface Unit Configuration X 21Modem Pool Port AssignmentsX 22 Computer and Data Interface Units (DIU) Station Hunting (Data Calls) X 23Built-in Primary Auto Attendant Announcement Device AssignmentsX 24 Built-in Secondary Auto Attendant Announcement Device Assignments X 25-1Incoming Built-in Auto Attendant Call Overflow TimeX 26 Built-in Auto Attendant Camp-on-Busy Time X 27Digital Telephone Handset/Headset Receiver Volume LevelX 28 DSS Console/Attendant Telephone Assignments X 29-1~8DSS Console Button Assignments Console NumberX *29 Add-on Module Button Assignments X 30Station Class of ServiceX *30 Telephone Group Page Assignments X 31Station Class of ServiceX *31 Group Pickup Assignments X 32Automatic PreferenceX *32 RS-232 (SMDI or Toshiba Proprietary) Voice Mail Message Center Port X 33Station Intercom and Directory Number Hunting (Voice Calls Only)X *33 Phantom Directory Number [PhDN] Owner Telephone Assignments X Program Number Program Title Initialization & TestSystemStationToll RestrictionLeast Cost RoutingACDISDN
Overview Numerical Program Listing Strata DK Programming 5/991-3 Overview 34Hold Recall TimingX *34 Station Class of Service (Standard Telephone Camp-on Busy and Busy Override Tone Option)X 35Station Class of ServiceXX 36 Fixed Call Forward (Voice Calls Only) X *36System NT Button Lock Password Changing Station AssignmentX 37 CO and Tie Line Ring Transfer (Camp-on) Recall Time X *37Park Recall TimingX 38 Digital and Electronic Telephone Keystrip Type X 39Flexible Button AssignmentXX 40 Station CO Line Access X *40Distributed Hunt Group Member AssignmentsX 41 Station Outgoing Call Restriction X *41-1T1 Span Frame and Coding AssignmentsXX *41-2 T1 Channel Assignments X X *41-3T1 Span Transmit (Send) Level Pad AssignmentsX *41-4 T1 Span Receive Level Pad Assignments X 42-0CO Line to PBX/Centrex ConnectionX 42-1~8 PBX/Centrex Access Code X *42-1T1 Span Primary Reference AssignmentsX *42-2 T1 Span and Secondary Timing (Backup) Reference Assignments X 430 + Credit Card Dialing OptionX *43-1~3 D-Channel Control and NFAS Assignments X 44-1~8Toll Restriction Class (1~8)/Traveling Class Override CodesX 44-91~93 Emergency Bypass of Forced/Verified Account Codes X *44BRI Service Profile Identifier (SPID) ParametersX 45-1 LCR/Toll Restriction Dial Plan X X 45-2Toll Restriction DisableX 45-3~6 Special Common Carrier (SPCC) Numbers and Authorization Code Digit LengthX 45-8~9Toll Restriction Override CodeX *45-1 Toll Restriction for Office Codes in Local and All Other Area Codes X *45-2LCR/Toll Restriction Bypass for Special Numbers That Do Not Being with or # DigitsXX *45-3 LCR/Toll Restriction Bypass - Special Numbers Beginning with or # X X *45-4LCR/Toll Restriction BypassXX 46-2~4 Toll Restriction Allowed/Denied Area Codes Assigned by Class X 46-6~8Toll Restriction Allowed/Denied Office Codes Assigned by Class for Local CallsX 46-10~80 Toll Restriction Class Parameters X Program Number Program Title Initialization & TestSystemStationToll RestrictionLeast Cost RoutingACDISDN
Overview Numerical Program Listing 1-4Strata DK Programming 5/99 46-11~81Toll Restriction Class ParametersX 46-21,46-31 46-41, 46-51, 46-61, 46-71, 46-81Toll Restriction Classes 2~8 X 47Toll Restriction Exception Office Codes Assigned by Area CodesX 48 Station Toll Restriction Classification X 50-1Least Cost Routing ParametersX 50-2 Least Cost Routing Home Area Code X 50-31~35Least Cost Routing Special CodeX 50-4 Least Cost Routing Long Distance Information (LDI) Plan Number X 50-5Least Cost Routing Local Call Plan NumberX 50-6 Least Cost Routing Dial Zero Time-out X *50Caller ID (RCIU/RCIS) Circuit Assignments to CO Line (RCOU, RCOS, RGLU, and PCOU)X 51 Least Cost Routing Area Codes X *51Station Memory Allocation to Store Caller ID and/or ANI Numbers on Abandoned/ Unanswered CallsX 52 Least Cost Routing Code Exceptions for Specified Area Code X *52Caller ID or ANI Ground/Loop/Tie/DID Line Circuit Abandoned Call Number Store Station Owner AssignmentsX 53 Least Cost Routing Schedule Assignments for LCR Plans X 54Least Cost Routing Route Definition TablesX 55-0 Least Cost Routing Modified Digits Table (Delete) X 55-1~2Least Cost Routing Modified Digits Table (Add)X 56 Least Cost Routing Station Group Assignments X 58-1Attendant Console Overflow TimerX 58-2 Attendant Console Display Type, Answer Button Operation, and Call Waiting ToneX 58-4Attendant Console Answer Button Priority AssignmentsX 58-5 Attendant Console Overflow Destination Assignments X 59Attendant Console Flexible Button CodesX 60-1 SMDR Data Output Options X *60BRI Assignment for Line/Station OperationX 60-2~7 SMDR Output/Account Code Digit Length X 60-8Call Forward External (Remote Change, Security) ID CodeX *61 Analog Trunk Bearer ServiceX *62Non-ISDN Station Bearer ServiceX *63 Timer for Sending Dialed DigitsX *64-1Direct Inward Dialing ParametersX Program Number Program Title Initialization & TestSystemStationToll RestrictionLeast Cost RoutingACDISDN
Overview Numerical Program Listing Strata DK Programming 5/991-5 Overview *64-2 Number of DID/DNIS Digits for Trunk Groups X *65Call by Call Channel Group AssignmentX *66-1 Channel Group Number ParametersX *66-2, *66-4Call-by-Call Trunk Group Codes and Network IDX *66-3 Channel Group/Trunk ParametersX *66-5Line Directory Number (LDN) RegistrationX *66-6 LDN/Trunk Group to Channel Group Assignments X *66-7LDN/Trunk Group AssignmentsX *67-1 Trunk Group Call DirectionX *67Call Types for ISDN Trunk Group SupportedX *67 Call Types for ISDN Trunk GroupsX *67ISDN Trunk Group Maximum Channel ReservationX *68-1 Calling Number ID Presentation Parameters X *68-2Outbound CNIS ParametersX 69 Verified Account Codes X *69-1CNIS Presentation ParametersX *69-2 Special Number AssignmentX 70Verified Account Code Toll Restriction Class AssignmentsX 71-0 DID/Tie/DNIS/ANI Lines X 71-1~3DNIS Number and ANI Line Routing AssignmentsXX 71-4 DNIS Number and ANI Only Lines Voice Mail (VM) ID Assignments X 71-5DNIS Number Name DisplayX *71~*73 [DN] to [DN], Tie to [DN], and DID to [DN] Ringing Assignments X 72DNIS Network Table AssignmentsX 74 System NT Button Lock Password X 76-1TSIU, WSIU, RSIU, RSIS, and RMDS Port AssignmentsX 76-2 TSIU, WSIU, RSIU, RSIS, and RMDS Port Assignments X 77-1Peripheral Options RSIU, RSIS, RMDS, IMDU, PIOU, PIOUS, and PEPUX 77-2 Door Phone Busy Signal/Door Lock Assignments X 77-3Night Ringing Over PIOU External Page ZonesX 77-4 RSIU Open Architecture Interface (OAI) Data Output Assignments (Caller ID/DNIS/ANI Open Architecture Output Options)X 78Ground and Loop Start CO Line Special Ringing Assignments, DISA, IMDU, RMDS, and Night Ringing Over External PageX 79 Door Phone Ringing X *79Door Phone to [DN] Flashing AssignmentsX 80 Electronic and Digital Telephone Ringing Tones (CO Line Calls) X *80Call Forward Station Ring Assignment (Release 3.2)X Program Number Program Title Initialization & TestSystemStationToll RestrictionLeast Cost RoutingACDISDN
Overview Numerical Program Listing 1-6Strata DK Programming 5/99 *81, *84, *87 Ground/Loop Start/ CO Line to Directory Number Button LED Flash AssignmentsX 81~89Ground/Loop Start/CO Line/Station Auto Attendant, Attendant Console, and Distributed Hunt Group Ringing AssignmentsX 90 Initializing Program 00~*99 X 91-1Automatic PCB Recognition/Port RenumberX 91-2 Data Transfer from Temporary Memory to Working Memory X 91-9System InitializationX 92 Initializing Speed Dial Numbers, VM ID Codes, Character Message Memory Timed Reminders, Digital Telephone Volume, Called ID, ANI, and Call Forward Backup RAMX 93CO Line IdentificationX 97 Printing Program Data through SMDR X Program Number Program Title Initialization & TestSystemStationToll RestrictionLeast Cost RoutingACDISDN