Panasonic DBS 824 Information Manual

							Attendant Control of Absence Messages, Attendant Features
 
2-6 DBS 824-3.0/3.2-700 Revised April 2000
Related Programming
 FF1 (System): Attendant Park Hold Recall Timer 
Considerations
 An FF key assigned to Call Park indicates when a call is parked.
 If a parked call is not answered before the Attendant Park Hold Recall 
Timer expires, the parked call recalls to the attendant.
Attendant Control of Absence Messages,
Call Forwarding, and DND
(CPC-S and CPC-M)
Description
An attendant phone can cancel the Absence Message, Call Forwarding, and 
Do-Not-Disturb (DND) features activated on any extension.
Operation
To cancel an Absence Message, Call Forwarding, or DND:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the CONF
 key.
3.  Dial the extension number.
4. Press “*.”
5. Press the ON/OFF
 key.
The ON/OFF
 LED goes off.
Considerations 
						

							Attendant Features Attendant-Controlled Text Assignment
Revised April 2000 DBS 824-3.0/3.2-700   2-7
 On DSS consoles equipped with DSS keys, the indicator for an extension 
that has Absence Message, Call Forwarding, or DND activated lights 
green. This indicator goes off when the feature is canceled. The indicator 
does not light for Permanent Call Forwarding.
Attendant-Controlled Text Assignment
(CPC-S and CPC-M)
Description
The attendant can assign text to extensions, system speed dial numbers, and 
Call Waiting/OHVA text replies without using a DSS/72 or entering the 
programming mode.
Text is assigned through the dial pad on the attendant phone. 
Operation
To assign names to extensions:
1.  Pick up the receiver or press the ON/OFF
 key.
2. Press PROG
.
3. Dial #2.
4.  Enter the extension’s port number.
5. Press AUTO
 to backspace and erase the existing name.
6.  Use the dialpad sequences shown in Table 2-1 on page 2-8 to enter letters 
and/or numbers.
Press FLASH
 after each letter.
Press CONF
 to switch between numbers and letters.
7.  To store your entry, press HOLD. 
To assign names to System Speed Dial numbers:
1.  Pick up the receiver or press the ON/OFF
 key.
2. Press PROG
. 
						

							Attendant-Controlled Text Assignment Attendant Features
 
2-8 DBS 824-3.0/3.2-700 Revised April 2000
3. Dial #1
4. Press AUTO
.
5.  Dial the desired system speed dial number (00-89 or 000-199).
6. Press AUTO
 to backspace and erase the existing name.
7.  Use the dialpad sequences shown in Table 2-1 to enter letters and/or 
numbers.
Press FLASH
 after each letter.
Press CONF
 to switch between numbers and letters.
8.  To store your entry, press HOLD. 
To assign text to Call Waiting/OHVA Text Replies):
1.  Pick up the handset or press ON/OFF
.
2. Press PROG
.
3. Dial #5
4.  Dial 1-5, depending on which text message you want to change.
5. Press AUTO
 to backspace and erase the existing name.
6.  Use the dialpad sequences shown in Table 2-1 to enter letters and/or 
numbers.
Press FLASH
 after each letter.
Press CONF
 to switch between numbers and letters.
7.  To store your entry, press HOLD. 
Table 2-1.  Key sequences for text assignment.
Key Number of Key Presses
Once Twice Three 
timesFour 
timesFive 
timesSix 
times
1 Space Q Z Space q z
2ABCa bc
3DEFde f
4GHI ghi 
						

							Attendant Features Attendant Groups
Revised April 2000 DBS 824-3.0/3.2-700   2-9
Attendant Groups
(CPC-S and CPC-M)
Description
The DBS 824 can accommodate up to four attendant positions. The first 
attendant is fixed at port 1, extension 100. The other Attendants can be set to 
any port or extension. When there is more than one attendant in a system, you 
can create an Attendant Group with a pilot number of 0.
When all Multi-Line keys on the first attendant phone are busy, calls are 
forwarded to the second, third, and fourth attendant phones, in that order. 
Related Programming
 FF1 (System): Second Attendant Position
 FF1 (System): Third Attendant Position
 FF1 (System): Fourth Attendant Position
 FF1 (System): Attendant Transfer Extension
Considerations
 If all four phones are busy, calls are transferred to a preset destination, 
which must be a real extension number. The forwarding destination cannot 
be the pilot number of a hunt group. 5J KLj kl
6MNOmno
7PRSpr s
8TUVt uv
9 WXYwx y
0. : . : . :
**- ? *- ?
##/ ! #/ ! Key Number of Key Presses
Once Twice Three 
timesFour 
timesFive 
timesSix 
times 
						

							Dial Tone Disable Attendant Features
 
2-10 DBS 824-3.0/3.2-700 Revised April 2000
 The third and fourth attendants cannot have a DSS/72.
Dial “0” calls ring the first attendant, even if the first attendant has call 
forwarding activated. However, if a call is unanswered, it does not skip to 
the next attendant. The call continues to ring the first attendant until the 
caller hangs up.
Dial Tone Disable
(CPC-S and CPC-M)
Description
The intercom dial tone can be turned off at an attendant phone. Dial tone is 
turned off when a headset is used.
Operation
To disable the intercom dial tone:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press “#50.”
3. Press the ON/OFF
 key.
The ON/OFF
 LED goes off.
To reactivate dial tone:
Repeat the preceding steps. 
						

							Attendant Features DSS/72
Revised April 2000 DBS 824-3.0/3.2-700   2-11
DSS/72
(CPC-S and CPC-M)
Description
The DSS/72 is a 72-key console that can be attached to the attendant phone.
The 72 keys of the DSS can be programmed as Direct Station Select (DSS) 
keys for internal lines. In addition to providing direct station selection, the 
DSS keys also provide busy lamp fields to assist the attendant in monitoring 
the status of extensions. 
The attendant can perform a simplified call transfer by pressing a DSS key 
while connected to an outside line. The outside line is placed on hold and the 
extension is dialed automatically.
When the attendant is placed in the programming mode, the DSS can be used 
for inputting text names. Figure 2-1 shows which keys are pressed for text 
input. 
Figure 2-1. VB-43225 with a DSS/72 
						

							DSS/72 Attendant Features
 
2-12 DBS 824-3.0/3.2-700 Revised April 2000
Related Programming
 FF3 (Extensions): Terminal Type
Hardware Requirements
Table 2-2.  DSS/72 maximums
 The DSS key LED informs the attendant of the status of assigned 
extensions. The LED lights red when the extension is busy and green when 
Absence Message, Call Waiting, or DND is activated.
 Pressing a DSS key while connected to an outside line places the line on 
hold. Attendant Position DSS/72 Assignments
Attendant 1
Attendant 2
Attendant 3 The DSS/72 cannot be assigned.
Attendant 4 The DSS/72 cannot be assigned.
DSS/72DSS/72
DSS/72DSS/72 
						

							Attendant Features Headset Operation
Revised April 2000 DBS 824-3.0/3.2-700   2-13
Headset Operation
(CPC-S and CPC-M)
Description
A headset can be connected to attendant or non-attendant phones. (Dial tone 
is normally turned off when the headset is connected.)
Operation
To use a headset:
1.  Connect a headset to the telephone.
2. Press the ON/OFF
 key.
3. Press “#51.”
The ON/OFF
 LED remains lit.
To stop using a headset:
Repeat the preceding steps.
Hardware Requirements
 Headsets are not provided with the DBS 824; they must be purchased 
separately.
 Most commercially available headsets (with ECM mike transducers) can 
be used. 
						

							Key Bank Hold Attendant Features
 
2-14 DBS 824-3.0/3.2-700 Revised April 2000
Key Bank Hold
(CPC-S and CPC-M)
Description
Key bank hold allows a user on a trunk call to initiate another trunk call by 
simply pressing an FF key for another trunk.  When the user presses the FF 
key, the first trunk call is automatically placed on system hold.  
In addition, the attendant can use key bank hold with DSS/BLF keys to 
provide one-touch call transfer to an extension.  For example, if the attendant 
phone has a DSS/BLF key assigned for extension 200, the attendant can 
answer an incoming trunk call and then press the DSS/BLF key to 
automatically transfer the call to 200. 
If key bank hold is turned off, the user must press HOLD
 before accessing a 
second trunk or transferring a call.  
Related Programming
 FF1 (System): Trunk Line Automatic Hold (Key Bank Hold)
One-Touch VM Transfer
(CPC-S and CPC-M)
Operation
The VM key can also be used by attendants to easily transfer incoming callers 
to an extension’s voice mailbox. When a user presses a voice mail key and 
then presses a DSS/BLF key, the digits programmed for the DSS/BLF key are 
transmitted to the voice mail system.
For example, if an attendant receives an incoming call for station 200 and the 
attendant knows that station 200 is busy because the DSS/BLF key is lit red, 
the attendant can press the VM key and then press the DSS/BLF key to 
automatically transfer the caller to 200’s voice mailbox.
For a general description of the VM key as well as instructions on using the 
key for personal message retrieval, see “One-Touch VM Access” on page 3-
65. 
						

							Attendant Features One-Touch VM Transfer
Revised April 2000 DBS 824-3.0/3.2-700   2-15
Note:
The VM key is assigned differently, depending on whether it is used 
for personal message retrieval or attendant transfer. See the following 
“Operation” section for instructions.
Operation
To assign a voice mail key:
Note:
You cannot program this feature if trunks are assigned to the key. First 
clear the FF assignments, then use the following procedures to assign the VM 
key.
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the PROG 
key.
3.  Press the FF key, DSS key, or One-Touch key.
4. Press the CONF
 key.
5. Press the AUTO
 key.
6.  Dial the voice mail extension number.
7.  If the key is for personal message retrieval, enter a password (XXX or 
AUTO 00-99) if desired. If the key is for attendant transfer to voice mail, 
do not enter a password but include any special codes (* or #, for 
example) if they are required by the voice mail system. 
Note: 
The length of the password and the VM extension number cannot 
exceed six digits. If the VM number and the password total more than six 
digits, assign the password to a personal or system speed dial number (00-
99 or 000-199, 900-939).
8. Press the HOLD
 key.
Attendant Transfer to Voice Mail
1.  The attendant answers an incoming call.
The incoming caller asks to be transferred to an extension number.
2.  The attendant checks the DSS/BLF key for the extension. If the light is 
red, the attendant presses the VM key followed by the DSS/BLF key.