Panasonic DBS 824 Information Manual
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Station Hunting System Features 1-34 DBS 824-3.0/3.2-700 Revised April 2000 Station Hunting (CPC-S and CPC-M) Station hunting allows calls to be automatically transferred among a preselected group of phones. When a call terminates to a busy extension in a hunt group, the call automatically transfers to another extension in the group. If the second extension is busy, the call automatically transfers to another member of the group. Three types of hunt groups are available: Terminal, Distributed, and Longest Idle. In addition, a software-defined pilot extension number is available. The DBS 824 also allow calls from busy hunt groups to overflow to a transfer extension. The transfer extension can be the pilot of another hunt group, the pilot (0) of the attendant group, or a single extension number. Terminal Hunt Groups When the Terminal method is selected, a call to the hunt group will repeatedly search hunt group members until the Transfer Timer expires. If none of the members is free when the timer expires, the call is transferred to the transfer extension. Distributed Hunt Groups When the Distributed method is selected, calls are distributed through the hunt group based on which extension in the group received a call in the last search. The incoming call begins its search at the next available extension in the group and then repeatedly searches the group, in sequence, until the Transfer Timer expires. If none of the members is free when the timer expires, the call is transferred to the transfer extension. Longest Idle Hunt Groups With Longest Idle hunting, a call to the pilot number rings the extension in the group that has been available the longest. As with the other two methods, the search then continues through the Hunt Group until the Transfer Timer expires. If a member does not become available before the timer expires, the call is transferred to the transfer extension. Related Programming FF4 (Ringing and Hunt Groups): Hunt Group Type
System Features Station Hunting Revised April 2000 DBS 824-3.0/3.2-700 1-35 FF4 (Ringing and Hunt Groups): Hunt Group Pilot Number FF4 (Ringing and Hunt Groups): Hunt Group Transfer Timer FF4 (Ringing and Hunt Groups): Hunt Group Member FF4 (Ringing and Hunt Groups): Transfer Extension FF4 (Ringing and Hunt Groups): CO Delayed Day Ring Assignments for Hunt Groups FF4 (Ringing and Hunt Groups): CO Delayed Night Ring Assignments for Hunt Groups FF4 (Ringing and Hunt Groups): CO Delayed Night 2 Ring Assignments for Hunt Groups FF4 (Ringing and Hunt Groups): Central Office Day Ring Assignments for Hunt Groups FF4 (Ringing and Hunt Groups): Central Office Night Ring Assignments for Hunt Groups FF4 (Ringing and Hunt Groups): Central Office Night 2 Ring Assignments for Hunt Groups FF4 (Ringing and Hunt Groups): Ringing Assignments (all) FF1 (System): Hunt Group No Answer Timer Considerations Up to 4 Station Hunt Groups can be programmed; a single Hunt Group can contain up to 16 extensions, plus a pilot extension number. The transfer destination of any Hunt Group can be set to the pilot number of the next group, the pilot number (0) of the Attendant Group, the pilot number of the same group, or a real extension. The transfer destination cannot be voice mail. A Transfer Timer adjusts the transfer time between hunt groups. The transfer time can be set from 0 to 32 seconds. If the timer is set to 0 seconds, CO calls will be queued at the hunt group until a member is available. Intercom calls will also queue. Central office trunks can be set to terminate to different hunt group pilot numbers during day and night mode operation. The Hunt Group No Answer Timer determines how long a hunt group member rings before the call is transferred to the next hunt group member.
Station Hunting System Features 1-36 DBS 824-3.0/3.2-700 Revised April 2000 A call arriving at the the pilot number of a hunt group will hunt to a member that has call forwarding set, unless call forwarding is set to an outside number. The following call types will hunt to a member that has call forwarding set: - Intercom calls - Transferred intercom calls - Incoming CO calls - Transferred CO calls - DISA calls In order for an extension to be permanently call forwarded to the pilot number of a hunt group, the hunt group pilot number must be 244 or above. If extension 200 is assigned as the pilot number of a hunt group, hunting will work properly when 200 is dialed. However, permanent call forwarding will not work for any extension that is permanently call forwarded to the hunt group pilot number.
System Features Station Message Detail Recording (SMDR) Revised April 2000 DBS 824-3.0/3.2-700 1-37 Station Message Detail Recording (SMDR) (CPC-S and CPC-M) Description Station Message Detail Recording (SMDR) provides detailed call records of outgoing calls . SMDR records can be output to a printer or an external call accounting system. Figure 1-2 shows the SMDR format for the CPC-S and CPC-M. Figure 1-2. SMDR Format CPC-S and CPC-M 0 1 2 3 4 5 6 7 012345678901234567890123456789012345678901234567890123456789012345678901234567 1 2 3 4 5 6 7 8 9 T MM/DD HH:MM:SS HH:MM.SS NNN DDDDDDDDDDDDDDDDDDDDDDDDDDDD AAAAAAAAAA VVVVV NN 1=Call type S=Inbound DISA s=Outbound DISA I=Incoming O=Outgoing T=Transfer (See Note 1.) 2=Date MM=month DD=day 3=Call start time HH=hours MM=minutes SS=seconds 4=Call duration HH=hours MM=minutes SS=seconds 5=Extension number 10-69, 100-699=extensions CO number=DISA 6=Dialed digits or Caller ID DD=digits 0-9 or symbols * or # (See Note 2.) 7=Account code A=0-9999999999 8=Verified account code or walking COS code V0000-V9999=verified account codes W0000-W9999=walking COS codes 9=Trunk Number NN=number (01-64) Notes: 1. Transferred calls include direct and group call pickups and conference calls. If a station call is transferred to an outside number, an SMDR record is also created for the station that is transferred. 2. The * symbol appears as a greater-than sign (>) on the SMDR printout; the # symbol appears as a less-than sign (
Toll Restriction System Features 1-38 DBS 824-3.0/3.2-700 Revised April 2000 FF1 (System): SMDR Start Timer for CO Calls FF1 (System): SMDR Printing Mode 1: Outbound and Inbound FF1 (System): SMDR Printing Mode 2: Long Distance and Local Calls FF1 (System): SMDR Printing Mode 3: Header Title FF3 (Extension) Station Message Detail Recorder (SMDR) Report Hardware Requirements A printer or external call accounting system is required to output SMDR data. Toll Restriction (CPC-S and CPC-M) Description Access levels, including the prohibition of long distance calls or after-hours calls, can be assigned to specific extensions or CO lines using the Toll Restriction feature. This minimizes non-business related calls and reduces phone bills by only allowing long distance calls over designated lines. The following access levels are available: Table 1-2. Toll Restriction Types Toll Restriction Ty p eCharacteristics 0 Restriction of outbound dialing (except 911) Inbound ringing trunks can be answered by or transferred to Type 0 extensions. Intercom calls are allowed. Cannot perform Group Call Pickup. 1 Full restriction of outbound dialing (except 911). Inbound ringing on all trunks. Intercom calls are allowed. Group call pickup is allowed.
System Features Toll Restriction Revised April 2000 DBS 824-3.0/3.2-700 1-39 The following calling restrictions are also available: Station Lockout Key Code Restriction A key code must be entered before calling out when the Station Lockout feature is activated. Account Code Restriction An Account Code must be entered before calling out. 2 Local calls allowed 1-800 calls allowed Inbound trunk calls can be answered and transferred from a Type 2 phone. Full restriction of international calls. Full restriction of operator calls. Speed dial number selectable restriction. N11 code selectable restriction except 911. Restriction of up to 50 seven-digit numbers. Inter-digit timing is set to 6 seconds. 3 1-800 calls allowed. Full restriction of operator calls. Selectable restriction of international calls. Selectable restriction of N11 codes (211-811). Speed dial number selectable restriction. Restriction of up to 50 seven-digit numbers. Trunk calls can be answered and transferred. Defaulted to full restriction of area-code dialing (see Notes). Defaulted to full restriction of office-code dialing (see Notes). Inter-digit timing is set to 6 seconds. 4 Identical to Type 3, except that office-code dialing is allowed by default; type 4 also allows Operator Calls (Type 3 does not allow Operator Calls) (See Notes). 5 Programmable TRS Type; defaulted to no restrictions (see Notes). 6 Programmable TRS Type; defaulted to no restrictions (see Notes). 7 No restriction of outbound dialing. Notes: For TRS types 3-6, operator calls are allowed if FF7 1# 1# is set to “on.” The office code tables are used to restrict all 0 plus dialing; the next two digits will also be analyzed. For TRS types 3-6, area code and office code restrictions can be changed using “Area Code Table For TRS Types 3-6‚” “Office Code Table For TRS Types 3-6‚” “Special Area Code Table For TRS Types 3-6‚” and “Special Office Code Table For TRS Types 3-6‚” explained in Chapter 8 of Programming (Section 400). For TRS types 3-6, area and office code restrictions can be further managed using “Special Area Code Table For TRS Types 3-6” and “Special Office Code Table For TRS Types 3-6” found in Chapter 8 of Programming (Sec- tion 400). Four area codes can be associated with special area code tables 1-4 (one area code per table). Within each of these tables, the entire range of valid office codes can be individually allowed or restricted. Thus, the Spe- cial Area and Office Codes work together to provide specific toll restrictions.
Trunk Groups System Features 1-40 DBS 824-3.0/3.2-700 Revised April 2000 Forced LCR Restriction The LCR feature controls outside calls. Related Programming FF1 (System): Override Toll Restrictions with SSD Numbers FF3 (Extension) Extension Lockout Code FF7 (Toll Restriction): Toll Restriction Settings (all) Considerations The dialing restrictions included in this feature help prevent unauthorized outgoing calls. It is possible, however, to program your system to allow System Speed Dialing to override Toll Restrictions. Trunk Groups (CPC-S and CPC-M) Description Trunks can be placed in trunk groups. When a trunk group is accessed, the DBS 824 automatically selects an open trunk from the group. Operation To access a trunk group, do one of the following: Dial a trunk group access code before dialing the telephone number. Trunk group access codes are 9, 81, 82, 83, 84, 85, and 86. Press an FF key that is assigned as a pooled trunk key. Related Programming FF2 (Trunks): Pooled Trunk Access for Group “9” FF2 (Trunks): Pooled Trunk Access for Groups “81-86” Considerations
System Features Trunk Name Assignment Revised April 2000 DBS 824-3.0/3.2-700 1-41 Trunks can appear in more than one trunk group. If Least Cost Routing is enabled, the trunk group “9” automatically accesses the LCR features. Trunk Name Assignment (CPC-S and CPC-M) Description You can display a name, number, or message of up to six characters on the LCD in place of your CO trunk line number. The name will appear when a CO call is ringing or connected. For example, you can assign specific CO lines to different individuals or departments. Then, when an extension rings, the individual’s name or the department’s name will appear on the display, immediately identifying the person for whom the call is intended. While you are speaking on the extension, “CO TALK XXXXXX” will appear on the LCD. (XXXXXX represents the six characters of the Trunk Name.) While the extension is ringing, “INCOMING XXXXXX” will appear. While the extension is ringing and you are speaking on the extension at the same time, “INCOMING XXXXXX” will appear on the second line of the display. Related Programming FF6 (Name and Message): Trunk Name Assignment Considerations Trunk names can be assigned with a DSS or an attendant phone. If a text name is assigned to a CO trunk, the trunk number does not appear on the display.
Trunk Queuing System Features 1-42 DBS 824-3.0/3.2-700 Revised April 2000 Trunk Queuing (CPC-S and CPC-M) Description If all outside lines in a Trunk Group are busy, the system can call you when a line becomes free. When the Trunk Callback alert tone rings, simply pick up the handset and dial the telephone number . Operation To set Trunk Queuing: 1. Press the ON/OFF key. 2. Press the CO line key or dial a trunk access code. The phone issues busy tone. 3. Press “2.” “In CO Queuing” appears on the display. 4. Press the ON/OFF key. 5. Wait for the Trunk Callback alert tone. To respond to the Trunk Callback alert tone: Pick up the handset. The outside line is automatically accessed. The phone issues dial tone. “CO TALK #XX” (where “XX” is the line number) appears on the display. Related Programming FF1 (System): Extension Class of Service Setting FF3 (Extension): Extension Class of Service Assignment
System Features Universal Night Answer Revised April 2000 DBS 824-3.0/3.2-700 1-43 Considerations Response to the Trunk Callback alert tone must be within sixteen seconds or Trunk Queuing will be canceled. If a call arrives from an outside line while the Trunk Queuing feature is activated, Trunk Queuing will be suspended for the duration of the incoming call. If you are engaged in another call on a different line for more than twenty minutes after the desired outside line becomes available, that outside line’s assignment to you will be canceled. The Trunk Queuing feature may also be used if you hear a busy tone when trying to make a call using the Pooled Trunk Access feature. Trunk Queuing can be used by SLTs. Universal Night Answer (CPC-S and CPC-M) Description During night mode, Universal Night Answer (UNA) incoming calls can be indicated on an external speaker system.With the CPC-M, calls can alternatively be indicated on an external ringer, such as a night bell. Universal Night Answer calls can be picked up from any extension, provided the extension’s Class of Service allows UNA answer. Operation To answer a UNA call: 1. Pick up the handset. The phone issues intercom dial tone. 2. Dial “78.” “CO TALK #XX” appears on the display (where “XX” = the trunk number).