Panasonic DBS 824 Information Manual

							Call Transfer Key Telephone Features 
3-24 DBS 824-3.0/3.2-700 Revised April 2000
 The line LED for the outside line on hold flashes green.
 The phone issues intercom dial tone.
 “Hold TRK #XX” (where “XX” is the line number) appears on the 
display.
2.  Dial the extension number to which the call is to be transferred.
3.  When your call is answered, inform the third party of the transfer.
 The EXT
 LED stops flashing and remains lit.
 “Talk-EXT XXX” (where “XXX” is the extension) appears on the 
display.
4. Press the PROG
 key or dial “8.”
 The line LED for the original outside line turns red.
 “TRF XXX TRK #YY” (where “XXX” is the extension and “YY” is 
the line) appears on the display.
 The third party need only pick up the handset to speak to the outside 
line.
5.  Hang up to complete the transfer.
Related Programming
 FF1 (System): Onhook Transfer
 FF1 (System): Extension Transfer Recall Timer for CO Calls
 FF1 (System): Extension Transfer Recall Timer for Intercom Calls
 FF1 (System): Attendant Transfer Recall Timer for CO Calls
 FF1 (System): Attendant Transfer Recall Timer for Intercom Calls
Considerations
 The Attendant can transfer calls while the handset is still in place, even if 
the system is not set for Onhook Transfer.
 You cannot transfer a call to an extension that has Do Not Disturb or 
Absence Message activated. 
						

							Key Telephone Features Call Waiting
Revised April 2000 DBS 824-3.0/3.2-700   3-25
 You can transfer a call to an extension that has Call Forwarding activated. 
The transferred call will follow the call forwarding path of the extension it 
is transferred to. 
For example, if phone “A” is covered to phone “B,” calls that are 
transferred to phone “A” will be forwarded to phone “B.”
 When you transfer a call to an extension that is busy or does not answer 
and does not have Call Forwarding activated, a call tone is issued at your 
extension after Transfer Recall Timer expires. The other extension’s 
number and the number of the transferred CO line or extension then appear 
on your display and the call is returned to your extension. 
(For example, if you transfer an outside call on line 1 to extension 135 and 
that extension is busy or does not answer, the call will return to your 
extension and “Recall 135 #01” will appear on the display.)
Call Waiting
(CPC-S and CPC-M)
Description
You can send a Call Waiting signal, followed by a brief LED message, to a 
busy extension. The party receiving the message need only replace the 
handset and then pick it up again to be automatically connected to the 
message sender’s extension.
The following messages can be sent using the Call Waiting feature:
Table 3-4.  Call Waiting Text Messages
Message codes 0-4 are not available.Message 
CodeMessage
5“Visitor Here”
6 “Need Help”
7 “Important”
8 “Urgent”
9 “Emergency” 
						

							Call Waiting Key Telephone Features 
3-26 DBS 824-3.0/3.2-700 Revised April 2000
Users can also respond to call waiting by sending a text message. See “Call 
Waiting/OHVA Text Reply” on page 3-28.
Operation
To set Call Waiting:
1. Press the ON/OFF
 key.
2.  Dial the extension number.
The phone issues busy tone.
3. Press “3.”
 The EXT
 LED flashes.
 “Call Wait XXX” (where “XXX” is the extension) appears on the 
display.
4.  If you want to send a text message, dial the desired message code (5-9).
The corresponding message displays on the called party’s phone. (If the 
called party does not have a display, the party continues to hear a call 
waiting signal.)
5.  Remain on the line until the called party picks up.
To answer Call Waiting:
1. The EXT
 LED flashes, indicating Call Waiting has been sent.
“Call Wait XXX” (where “XXX” is the extension number) appears on the 
display.
2.  Replace the handset.
 The current call is disconnected.
 “Call Wait-XXX” appears on the display.
3.  Pick up the handset.
 You are automatically connected to the extension sending the Call 
Waiting.
 “Talk-EXT XXX” appears on the display. 
						

							Key Telephone Features Call Waiting
Revised April 2000 DBS 824-3.0/3.2-700   3-27
Note: 
To answer a call waiting tone, you may flash the switchhook rather 
than hang up. If you flash the switchhook, you are immediately connected 
to the waiting party.
To answer Call Waiting using the Talk Back key:
A “Talk Back” key can be assigned to an FF key. The Talk Back key allows 
you to answer a waiting call without disconnecting the original call. 
1.  The LED of the Talk Back key flashes red, indicating Call Waiting has 
been sent.
2.  Press the Talk Back key to answer Call Waiting.
 The LED of the Talk Back key flashes green.
 The current call is held automatically.
3.  Press the Talk Back key again to return to the original call.
The LED of the Talk Back key goes off.
Related Programming
 FF1 (System): Extension Class of Service Setting
 FF3 (Extension): Extension Class of Service Assignment
 FF3 (Extension): Call Waiting/OHVA
 FF5 (FF Key Settings): FF Key Assignments for Extensions
Considerations
 Message code 8 cannot be used from an SLT. (The digit “8” is used to 
transfer calls on SLTs.)
 Call Waiting can be used without the user entering a message code.
 Call Waiting is cancelled when the sender replaces the handset.
 If the called extension has DND activated, has a call on hold, is ringing 
(from another call), or is engaged in a conference call, Call Waiting cannot 
be sent.
 A call on an outside line can be placed on hold before Call Waiting is 
answered to avoid terminating the original call. An Intercom Call, 
however, must be terminated before Call Waiting can be answered. 
						

							Call Waiting/OHVA Text Reply Key Telephone Features 
3-28 DBS 824-3.0/3.2-700 Revised April 2000
 If Onhook Call Transfer has been enabled and you have placed an outside 
line on hold to answer Call Waiting, replace the handset after the other 
extension hangs up. If the caller hangs up first, the held call will be 
transferred to the called extension.
 Call Waiting cannot be sent to an ML key.
Call Waiting/OHVA Text Reply
(CPC-S and CPC-M)
Description
When a busy party receives an indication of incoming intercom call, the busy 
party can respond by sending a text message back to the caller. 
The text message can be sent after any of these intercom call indications:
 Call waiting tone
 Call waiting tone followed by a text message
 An offhook voice announce.
Operation
When you are on a call and receive an indication of a incoming intercom call, 
press CONF
 and then dial 1-5.
The following table shows the default text associated with messages 1-5.
Messages 1-5 can be changed through system programming.
Programming
 FF6 (Names and Messages): Call Waiting/OHVA Text ReplyMessage Number Message Definition
1 Take A Message
2 Please Hold
3 Will Call Back
4 Transfer
5 Unavailable 
						

							Key Telephone Features Camp-on
Revised April 2000 DBS 824-3.0/3.2-700   3-29
Considerations
 Text messages 1-5 can be changed from an attendant phone or a DSS/72. 
Camp-on
(CPC-S and CPC-M)
Description
If you reach a busy extension, the Camp-on feature will alert you with a ring 
when the extension becomes free. You will then be able to pick up your 
handset to automatically dial the extension.
Operation
To activate the Camp-on feature:
1.  Pick up the handset.
2.  Dial the desired extension number.
If the extension is busy, your phone issues busy tone.
3. Press “3.”
 The phone issues ringback tone.
 If the Camp-on feature cannot be set, the phone continues to issue busy 
tone.
4.  Replace the handset after you hear the ringback tone.
5.  Wait for the extension callback ring.
To answer the callback ring:
1.  Pick up the handset when you hear the callback ring.
 “Camp-on Call” appears on the display.
 The EXT
 LED flashes.
 The system automatically dials the called extension. 
						

							CO Line Key Trunk Access Key Telephone Features 
3-30 DBS 824-3.0/3.2-700 Revised April 2000
Related Programming
 FF3 (Extension): Call Waiting/OHVA
Considerations
 The callback ring must be answered within sixteen seconds or it will be 
canceled.
 A Camp-on request will only be accepted after Call Waiting status. 
 The callback ring cannot be accepted by an extension that has Call 
Forwarding activated. 
 An extension can only have one call camped on at a time. For example, if 
Extension 152 camps on to Extension 153, another extension cannot camp 
on to 153, as long as 152 is camped on.
 An extension that has initiated a camp-on cannot receive a camp-on. For 
instance, if Extension 200 has camped on to Extension 300, another 
extension cannot camp on to 200. 
CO Line Key Trunk Access
(CPC-S and CPC-M)
Description
You can access an outside line by pressing a CO line key.
Operation
1.  Press an unlit line key.
 The phone issues outside dial tone.
 The line LED lights green.
 “CO TALK #XX” (where “XX” is the line) appears on the display.
2.  Dial the telephone number.
The dialed number appears on the display.
3.  Complete the call and replace the handset. 
						

							Key Telephone Features Conference Calls
Revised April 2000 DBS 824-3.0/3.2-700   3-31
 The line LED changes from green to red and then goes off.
 The time and date reappears on the display.
Related Programming
 FF1 (System): SMDR Start Timer for CO Calls
 FF1 (System): Call Duration Timer
 FF5 (FF Keys): FF Key Assignments for Extensions
Considerations
 The duration of a call appears on the display while the call is in progress. 
 The SMDR Start Timer can be set to start at 5, 16, or 30 seconds seconds 
after the last digit of the telephone number is dialed. 
Conference Calls
(CPC-S and CPC-M)
Description
Conference Calls allow an extension user to add a party to an existing 
conversation.
Extension users can create the following types of Conference Calls:
 One outside line and two extensions 
 Two outside lines and one extension 
 One outside line and three extensions 
 Two outside lines and two extensions 
 Three extensions
 Four extensions. 
						

							Conference Calls Key Telephone Features 
3-32 DBS 824-3.0/3.2-700 Revised April 2000
Operation
To establish a Conference Call:
1. Press HOLD
 or the line key of your current call to place it on hold.
The extension number, outside line number, or name of the party on hold 
appears on the display.
2.  Press an unlit line key or dial the number of the extension you wish to add 
to the call.
 The line LED lights green.
 The phone issues outside dial tone.
 “CO TALK #XX” (where “XX” is the line number) appears on the 
display.
3.  If you pressed an unlit line key in step 2, dial the number of the party you 
wish to add to the call.
The number appears on the display.
4. Press the CONF
 key when your call is answered.
If you are now conducting a three-way Conference Call involving two 
outside lines, “CONF #XX #YY” (where “XX” is the first line and “YY” 
is the second line) appears on the display.
5.  Repeat steps 1-4 to add a fourth party to a three-party Conference Call.
To add an extension to an outside call:
1. Press the CONF
 key during the outside call.
2.  The party at the extension who wishes to join the call must pick up the 
handset.
3.  The party joining the call must press the line key of the call in progress. 
(The line key LED is lit red.) 
Steps 2 and 3 must be completed within five seconds of each other.
4.  Pick up the handset.
The three parties can now speak to one another. 
						

							Key Telephone Features Delayed Ringing
Revised April 2000 DBS 824-3.0/3.2-700   3-33
5.  Repeat steps 1-4 to add another extension to a three-party Conference 
Call.
Considerations
 The DBS 824 provides 3 four-party conference circuits.
 Press FLASH
 or hang up to exit a Conference Call.
 The Call Hold feature cannot be used during a four-party Conference Call.
Delayed Ringing
(CPC-S and CPC-M)
Description
Delayed ringing causes a call that is unanswered at a primary extension to 
ring at a secondary extension.
CO delayed ringing causes an incoming outside call to ring at a designated 
extension or extensions if it is not answered within a certain period of time. 
CO delayed ringing is also available for hunt group pilot numbers.
Extension delayed ringing causes any type of call, outside or intercom, to ring 
at a designated extension or extensions if it is not answered within a certain 
period of time. The phones receiving the delayed call must have a DSS/BLF 
key assigned to the extension originally intended to receive the call.
Considerations
 The following timers have been implemented:
-  The Central Office Delayed Ring Timer controls delayed ringing for 
outside calls.
-  The Extension Delayed Ring Timer controls delayed ringing for 
extension calls.