Panasonic DBS 824 Information Manual

							ML/MCO Separation Key Telephone Features 
3-54 DBS 824-3.0/3.2-700 Revised April 2000
 If another phone answers an incoming trunk call, the ML LED on your 
extension goes off and the ringing stops, indicating that the Multi-Line key 
on your telephone is no longer in use.
 When dialing an extension number with ML keys, the system 
automatically selects the free Multi-Line key with the lowest number and 
flashes its LED green. If a sceond call comes in from another extension, 
the next lowest ML key flashes green (if present).
 If the CO line or held extension does not respond before the Recall Timer 
expires, the extension rings and the Multi-Line key flashes green. 
 If LCR is enabled, ML keys can be assigned for trunk group 89. However, 
the FF keys will not light.
ML/MCO Separation
(CPC-S and CPC-M)
Description
Each extension can have either MCO or ML keys. 
 FF3 (Extension): ML/MCO Separation
 FF5 (Keys): FF Key Assignments (all)
Considerations
 The initial setting for all extensions (except first attendant phone) is MCO.
 The initial setting for the first attendant phone (port 1) is ML.
Meet-Me Answer
(CPC-S and CPC-M)
Description
You can answer a Paging call from any extension using the Meet-Me Answer 
feature. 
						

							Key Telephone Features Message Waiting/Callback Request
Revised April 2000 DBS 824-3.0/3.2-700   3-55
Operation
1.  Pick up the handset from any extension at which you hear the Paging call.
The phone issues intercom dial tone.
2. Press “77.”
 Paging ceases and you are connected to the party trying to reach you.
 The EXT
 LED lights.
Related Programming
 FF1 (System): Extension Class of Service Setting
 FF3 (Extension): Extension Class of Service Assignment 
Considerations
 The Meet-Me Answer feature cannot be used with Paging Group 00.
 You can only use the Meet-Me Answer feature at an extension that does 
not have an incoming call.
 If an external paging system or a Universal Answer system has been 
installed, use Group Call Pickup to respond to the Paging call.
 If you are at a speakerphone, you can press the ON/OFF
 key instead of 
picking up the handset to answer the Paging Call. You can then speak to 
the party trying to reach you using the phone’s built-in speaker and 
microphone.
Message Waiting/Callback Request
(CPC-S and CPC-M)
Description
If you try to call an extension that is busy or does not answer, you can leave a 
message requesting a return call. 
						

							Message Waiting/Callback Request Key Telephone Features 
3-56 DBS 824-3.0/3.2-700 Revised April 2000
Operation
To leave a Callback Request:
1. Press the ON/OFF
 key.
2.  Dial the extension number.
“Call-EXT XXX,” “Busy-EXT XXX” or “Talk-EXT XXX” (where 
“XXX” is the extension) appears on the display.
3.  Dial “2” at the busy tone or while the telephone is still ringing.
“Accept Message” appears on the display.
4. Press the ON/OFF
 key.
The Message Waiting lamp flashes at the called extension.
To answer a Callback Request:
1.  Pick up the handset.
The phone issues intercom dial tone.
2. Press the AUTO
 key.
3. Press the REDIAL
 key.
 Your telephone automatically dials extension that left Callback 
Request.
 If extension 135 left the Callback Request and your extension is set for 
Tone Calling, “Call-EXT XXX” (where “XXX” is the number of the 
extension that left the Callback Request) appears on the display.
 If extension 135 left the Callback Request and your extension is set for 
Voice Calling, “Talk-EXT XXX” (where “XXX” is the number of the 
extension that left the Callback Request) appears on the display.
 When your call is answered, the EXT
 LED lights and the Message 
Waiting lamp goes off.
To view the most recent Callback Request
Callback Requests are normally viewed in the order received. To view the 
most recent callbacks first:
1. Press the ON/OFF
 key. 
						

							Key Telephone Features Message Waiting/Callback Request
Revised April 2000 DBS 824-3.0/3.2-700   3-57
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the CONF
 key twice.
The most recent Callback Request appears on the display.
3. Press the ON/OFF
 key.
The ON/OFF
 LED goes off.
4.  Repeat steps 2 and 3 to view other Callback Requests.
To cancel a Callback Request:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the AUTO
 key.
3. Press the FLASH
 key.
“Call Back Cancel” appears on the display.
4. Press the ON/OFF
 key.
The ON/OFF
 LED goes off.
Related Programming
 FF1 (System) Extension Class of Service Setting
 FF3 (Extension) Extension Class of Service Assignment 
Considerations
 When your extension has received several Callback Requests, the number 
of requests appears on the left side of the display. 
 Up to four Callback Requests can be sent to any one extension. The order 
of the messages can then be changed by the party receiving the requests.
 If you call the same extension a second time and the party answers, any 
Callback Requests you sent earlier will be cancelled. 
						

							Non-Appearing Outside Lines Key Telephone Features 
3-58 DBS 824-3.0/3.2-700 Revised April 2000
 If a Callback Request is sent to an extension for which Call Forwarding is 
set, the Callback Request will be automatically forwarded to the 
designated extension.
 You can send a Callback Request to an extension that has Do Not Disturb 
or Absence Message activated.
Non-Appearing Outside Lines
(CPC-S and CPC-M)
Description
Non-appearing outside lines are trunks that are not assigned to a dedicated FF 
key or to a trunk group key on your extension. The DBS 824 allows you to 
use non-appearing outside lines.
Operation
Answering a Non-Appearing Outside Line Call
To answer a non-appearing outside line call at your extension, lift the receiver 
or press ON/OFF
.
Selecting a Non-Appearing Outside Line
1.  Pick up the receiver or press ON/OFF
.
2. Dial 88
.
3.  Dial the outside line number (01-08).
4.  Dial the telephone number.
Holding a Non-Appearing Outside Line
Instead of an FF key, the EXT indicator flashes when you hold a non-
appearing outside line. 
						

							Key Telephone Features Offhook Signaling
Revised April 2000 DBS 824-3.0/3.2-700   3-59
Offhook Signaling
(CPC-S and CPC-M)
Description
Offhook signaling sends a tone to a busy extension to indicate that another 
CO call has arrived.
Operation
When you receive an offhook signal during a call, do the following:
1.  Put the first call on hold.
2.  Press the flashing FF key for the CO line of the incoming call.
For details about handling multiple calls, see “Call Hold” on page 3-14.
Related Programming
 FF3 (Extensions): Offhook Signal
 FF3 (Extensions): Offhook Signal Volume
 FF3 (Extensions): Offhook Signal Pattern
Considerations
 The system does not send the offhook signal under the following 
conditions:
-  During a conference call
-  While the called extension is on hold
-  During a call on a CO line for which there is no line key on the called 
extension. 
						

							Offhook Voice Announce (OHVA) Key Telephone Features 
3-60 DBS 824-3.0/3.2-700 Revised April 2000
Offhook Voice Announce (OHVA)
(CPC-S and CPC-M)
Description
You can interrupt a busy extension when making an Intercom Call, and then 
use the Offhook Voice Announce (OHVA) feature make an announcement 
that only the called party can hear. You can also transfer a held call to a busy 
extension after making the announcement using this feature.
Operation
To make an OHVA:
1.  Pick up the handset.
2.  Dial the desired extension number.
If the extension is busy, your phone issues busy tone.
3. Press “5.”
 “CONFXXX YYY” (where “XXX” is the calling extension and 
“YYY” is the receiving extension) appears on the display if you call a 
busy extension.
 “CONF XX YYY” (where “XX” is the line number and “YYY” is the 
extension) appears on the display if you call an extension that is 
speaking with an outside line.
 The EXT
 LED flashes.
 “Voice Announce” appears on the called extension’s display.
 The Talk Back key flashes red.
4.  Make your announcement.
To answer an OHVA:
1.  Press the Talk Back key (must be programmed in an FF key).
The Talk Back key flashes red.
2.  To return to the previous call, press the Talk Back key again. 
						

							Key Telephone Features Offhook Voice Announce (OHVA)
Revised April 2000 DBS 824-3.0/3.2-700   3-61
To transfer a call using OHVA 
1. Press the HOLD
 key to place the call to be transferred on hold.
2.  Dial the number of the extension to which the call will be transferred.
If the extension is already engaged in a call, your phone issues busy tone.
3.  Press “5” and announce the call to be transferred.
If the transferred call is not accepted by the called extension, press the 
FLASH
 key to cancel the transfer.
If the transferred call is accepted, and Onhook Transfer is enabled for 
your extension, hang up.
If Onhook Transfer is not enabled, press PROG
 and then hang up.
Note: 
Attendant console phones transfer by pressing the RELEASE
 key.
To answer a call after it has been announced using OHVA:
1.  Replace the handset.
Your extension rings.
2.  Pick up the handset.
Related Programming
 FF1 (System): Extension Class of Service Setting
 FF3 (Extension): Extension Class of Service Assignment
 FF3 (Extension): Call Waiting/OHVA
Considerations
 The held call is transferred as soon as the extension sending the OHVA 
hangs up.
 If the transferred call is not answered immediately, it will queue for a set 
time limit, then return to the extension sending the OHVA. (The recall 
time can be set in the Transfer-Recall Timer.)
 When receiving an OHVA, an extension’s Talk Back key’s LED will flash 
red. When the Talk Back key is pressed to answer an OHVA, the LED will 
flash green. 
						

							One-Touch Keys Key Telephone Features 
3-62 DBS 824-3.0/3.2-700 Revised April 2000
 You cannot receive a Call Waiting message during an OHVA. (“Denied” 
will appear on the display of the extension trying to send the Call Waiting 
message.)
One-Touch Keys
(CPC-S and CPC-M)
Description
One-Touch Keys can be used to store telephone numbers, speed dial 
numbers, or feature access codes.
To dial the stored number, the user goes offhook and presses the desired key.
Operation
To program a One-Touch key for Pooled Access:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the PROG
 key.
3.  Press the One-Touch key to be programmed.
4. Press the CONF
 key.
5.  Enter the number of the outside line group to be stored. (See Table 3-7.)
6.  Enter the telephone number to stored.
7. Press the HOLD
 key.
To assign System Speed Dial numbers to One-Touch keys:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights. 
						

							Key Telephone Features One-Touch Keys
Revised April 2000 DBS 824-3.0/3.2-700   3-63
2. Press the PROG
 key.
3.  Press the One-Touch key to be programmed.
4. Press the AUTO
 key.
5.  Enter the System Speed Dial Number to be programmed.
6. Press the HOLD
 key.
7. Press the ON/OFF
 key.
The ON/OFF
 LED goes off.
To assign two System Speed Dial numbers to a single One-Touch 
key:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the PROG
 key.
3.  Press the One-Touch key to be programmed.
4. Press the AUTO
 key.
5.  Enter the Speed Dial number for the access code.
6. Press the REDIAL
 key.
This inserts a pause between the access code and the telephone number.
7. Press the AUTO
 key.
8.  Enter the Speed Dial number for the telephone number.
9. Press the HOLD
 key.
Both the access code and the telephone number are programmed on the 
One-Touch key.
10. Press the ON/OFF
 key.
The ON/OFF
 LED goes off.