Panasonic DBS 824 Information Manual
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Call Park DSLT Features 4-10 DBS 824-3.0/3.2-700 Revised April 2000 Related Programming FF1 (System): Non-appearing Central Office Line Hold FF1 (System): Recall Timer for Extension-Held Intercom Calls FF1 (System): Recall Timer for Extension-Held CO Calls FF1 (System): Trunk Line Automatic Hold (Key Bank Hold) Considerations A held call will recall if it is not retrieved before the Hold Recall Timer expires. If there is no response to the Hold Recall tone, the tone is issued at the Attendant Phone. However, no tone is issued at the Attendant Phone if Night Mode is activated. If your system has onhook transfer activated, and you have placed an outside call on hold and then made an Intercom Call, make sure the other extension presses the FLASH key or hangs up before you do. If you hang up before the other extension, the held outside line will be transferred to that extension. An error tone is issued if you attempt to hold more than one call at once. The DBS can provide Music-on-Hold to callers placed on hold. See “Music-On-Hold” (page 1-24) for more information. Call Park (CPC-S and CPC-M) Description You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call. Simply park the call and then page the person to whom you want to transfer the call. That person can answer the call from any extension by dialing the number of the extension that parked the call.
DSLT Features Call ParkCall Revised April 2000 DBS 824-3.0/3.2-700 4-11 Operation To park a call: 1. Press the HOLD key. 2. Dial “75.” To retrieve a parked call: 1. Lift the handset. The phone issues intercom dial tone. 2. Dial “76.” 3. Dial the number of the extension that parked the call. Related Programming FF1 (System): Attendant Park Hold Recall Timer FF1 (System): Extension Park Hold Recall Timer Considerations An alarm tone is issued if a parked call is not released before the Park Recall Timer expires. If this happens, the user that parked the call can retrieve it by picking up the handset. If no one retrieves the call after the Park Recall Timer expires, a second alarm is issued at the attendant phone(s). You cannot park more than one outside line at a time. The Call Park Recall Timer is similar to the Recall Timer, except that when the Call Park Recall Timer is set for “0” a call automatically recalls in three minutes.
Call Pickup DSLT Features 4-12 DBS 824-3.0/3.2-700 Revised April 2000 Call Pickup (CPC-S and CPC-M) DSLTs can use both directed and group call pickup. Direct Call Pickup Description A call to an extension can be answered from any other extension with the Direct Call Pickup feature. Operation 1. Lift the handset. 2. Dial “79.” 3. Enter the number of the ringing extension. Related Programming FF1 (System): Extension Class of Service Setting FF3 (Extension): Extension Class of Service Assignment Considerations If more than one caller is attempting to reach the ringing extension, the Direct Call Pickup feature answers the call that arrives first. Once the call has been picked up, other extensions that attempt to pick up the call receive busy tone. You can answer incoming calls, intercom calls (both tone and voice), call waiting, paging, transferred calls, or recalls using the Direct Call Pickup feature. You cannot answer callbacks with this feature.
DSLT Features Call PickupCall Revised April 2000 DBS 824-3.0/3.2-700 4-13 Group Call Pickup Description Use the Group Call Pickup feature, to answer calls to other extensions within your Paging Group (01-07) without entering the number of the extension that is ringing. Operation 1. Lift the handset. 2. Dial “70.” Related Programming FF1 (System): Extension Class of Service Setting FF3 (Extension): Extension Class of Service Assignment FF3 (Extension): Extension Page Group Considerations If more than one call is arriving at the Paging Group, the Group Call Pickup feature will answer the call to the lowest-numbered port first. If the called extension belongs to more than one Paging Group, the Group Call Pickup Feature will answer the call to the lowest-numbered Paging Group first. You can answer incoming calls, Intercom Tone Calling, or Intercom Voice Calling using the Group Call Pickup feature. You cannot answer Paging or Callback with this feature. Group Call Pickup cannot be used to pick up a ringing phone in Paging Group 00. For example, if an extension is a member of Paging Groups 00 and 06, the extension can use Group Call Pickup to answer ringing calls in Group 06, but not in Group 00.
Call Transfer DSLT Features 4-14 DBS 824-3.0/3.2-700 Revised April 2000 Call Transfer (CPC-S and CPC-M) The DBS 824 provides two call transfer methods: blind transfer and screened transfer. Blind Transfer Description Blind transfer allows the transfer of a call directly to an extension, without waiting for the called extension to answer. Operation 1. Press the HOLD key to place the call on hold. 2. Dial the extension number to which the call is to be transferred. 3. Replace the handset before the other party answers. You can also replace the handset after the third party answers. The third party need only pick up the handset to speak to the outside line. Related Programming FF1 (System): Onhook (Automatic) Transfer FF1 (System): Extension Transfer Recall Timer for CO Calls FF1 (System): Attendant Transfer Recall Timer for CO Calls Considerations For users to transfer calls by pressing HOLD , dialing an extension, and going onhook, the Onhook Transfer feature must be enabled. You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated.
DSLT Features Call TransferCall Revised April 2000 DBS 824-3.0/3.2-700 4-15 You can transfer a call to an extension that has Call Forwarding activated. The transferred call will follow the call forwarding path of the extension it is transferred to. For example, if extension “A” is forwarded to extension “B,” calls that are transferred to extension “A” will be forwarded to extension “B.” When you transfer a call to an extension that does not answer and does not have Call Forwarding activated, the transfer recalls your extension after the Transfer Recall Timer expires. Screened Transfer (CPC-S and CPC-M) Description Use the Screened Transfer feature to contact a third party and announce the call before transferring it. To use Screened Transfer when your system is set for Onhook Transfer: 1. Press the HOLD key to place the call on hold. The phone issues intercom dial tone. 2. Dial the extension number to which the call is to be transferred. 3. When your call is answered, inform the third party of the transfer. 4. Replace the handset. The third party need only pick up the handset to speak to the outside line. To use Screened Transfer when Onhook Transfer is disabled: 1. Press the HOLD key to place the outside call on hold. The phone issues intercom dial tone. 2. Dial the extension number to which the call is to be transferred. 3. When your call is answered, inform the third party of the transfer. The EXT LED stops flashing and remains lit.
Call Waiting DSLT Features 4-16 DBS 824-3.0/3.2-700 Revised April 2000 4. Dial “8.” The third party need only pick up the handset to speak to the outside line. 5. Replace the handset. Related Programming FF1 (System): Onhook (Automatic) Transfer FF1 (System): Recall Timer for Extension -Transferred CO Calls FF1 (System): Recall Timer for Extension -Transferred CO Calls Considerations You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated. You can transfer a call to an extension that has Call Forwarding activated. The transferred call will follow the call forwarding path of the extension it is transferred to. For example, if phone “A” is covered to phone “B,” calls that are transferred to phone “A” will be forwarded to phone “B.” When you transfer a call to an extension that does not answer and does not have Call Forwarding activated, the transfer recalls to your extension after the Transfer Recall Timer expires. Call Waiting (CPC-S and CPC-M) Description You can send a Call Waiting signal, followed by a brief LCD message, to a busy extension. The party receiving the message need only replace the handset and then pick it up again to be automatically connected to your extension. The following messages can be sent using the Call Waiting feature:
DSLT Features Call WaitingCall Revised April 2000 DBS 824-3.0/3.2-700 4-17 Table 4-4. Call Waiting Text Messages Message codes 0-4 cannot be used. Operation To Set Call Waiting: 1. Lift the handset. 2. Dial the extension number. 3. Upon hearing busy tone, press “3.” 4. If you wish to send a text message, dial the desired message code (5-7 or 9). The message appears on the called party’s phone if the called party has a display phone. (If the extension does not have a display, it will continue to issue a call waiting tone.) 5. Remain on the line until the called party picks up. To answer Call Waiting (after disconnecting the current call): 1. Replace the handset. The current call is disconnected. 2. Pick up the handset. You are automatically connected to the extension sending the Call Waiting. To answer Call Waiting (without disconnecting the current call): 1. Press HOLD . The current call is disconnected.Message CodeMessage 5“Visitor Here” 6 “Need Help” 7 “Important” 9 “Emergency”
Camp-on DSLT Features 4-18 DBS 824-3.0/3.2-700 Revised April 2000 The new call is connected automatically. 2. Press HOLD again to retrieve the first call. Related Programming FF1 (System) Extension Class of Service Setting FF3 (Extension): Extension Class of Service Assignment FF3 (Extension): Call Waiting/OHVA Considerations Call Waiting can be used without entering a message code. An extension that has DND activated, has a call on hold, is ringing (from another call), or is engaged in a conference call cannot receive Call Waiting messages. An extension that has call forwarding activated cannot receive call waiting messages unless it has an available ML key. Camp-on (CPC-S and CPC-M) Description If you reach a busy extension, you can use the Camp-on feature to alert you with a ring when the extension becomes free. You can then to pick up your handset to automatically dial the extension. Operation To activate the Camp-on feature: 1. Lift the handset. 2. Dial the desired extension number. 3. Upon hearing busy tone, press “3.” The phone issues a ringback tone.
DSLT Features Camp-on Revised April 2000 DBS 824-3.0/3.2-700 4-19 If the Camp-on feature is not available, the phone continues to issue busy tone. 4. Replace the handset after you hear the ringback tone. To answer the callback ring: Pick up the handset when you hear the callback ring. The system automatically dials the called extension. Related Programming FF3 (Extension): Call Waiting/OHVA Considerations The callback ring must be answered within sixteen seconds or it will be canceled. A Camp-on request will only be accepted after Call Waiting status. Camp-on cannot be activated by an extension that has call forwarding turned on. An extension can only have one call camped on at a time. For example, if Extension 152 camps on to Extension 153, another extension cannot camp on to 153, as long as 152 is camped on. An extension that has initiated a camp-on cannot receive a camp-on. For instance, if Extension 200 has camped on to Extension 300, another extension cannot camp on to 200. For CPC-S and CPC-M, callbacks are not forwarded. For example, if Extension 200 is call forwarded to Extension 300, Extension 200 can register a callback request to Extension 400. When the callback request is returned, it will ring Extension 200 and will not follow call forwarding.