Panasonic DBS 824 Information Manual

							Call Hold Key Telephone Features 
3-14 DBS 824-3.0/3.2-700 Revised April 2000
Call Hold
(CPC-S and CPC-M)
The DBS 824 provides both Exclusive and System Hold. 
Exclusive Hold
Description
With Exclusive Hold, only the extension that held the call can retrieve it. 
Exclusive Hold can be used to hold CO calls and intercom calls.
Operation
To place a call on Exclusive Hold:
Press the line key being used for the call.
The line LED flashes green, and the phone issues intercom dial tone.
“Hold TRK #XX” (where “XX” is the outside line number) appears on the 
display.
To retrieve a call from Exclusive Hold:
Press the line key on which the call is held.
The line LED stops flashing and remains green.
“CO TALK TRK #XX” (where “XX” is the outside line number) appears on 
the display if the call held on the line was released.
Related Programming
 FF1 (System): Attendant Hold Recall Timer for CO Calls
 FF1 (System): Attendant Hold Recall Timer for Intercom Calls
 FF1 (System): Extension Hold Recall Timer for CO Calls
 FF1 (System): Extension Hold Recall Timer for Intercom Calls 
						

							Key Telephone Features Call Hold
Revised April 2000 DBS 824-3.0/3.2-700   3-15
 FF1 (System): Key Bank Hold
 FF1 (System): Non-Appearing Trunk Hold
Considerations
 When using an outside line for which there is no line key on your 
extension, press the HOLD
 key to place the call on hold, and then press a 
vacant line key. Release the held call by pressing HOLD
 again. (System 
programming determines whether the call will be placed on Exclusive 
Trunk Hold or System Trunk Hold.)
 A held call will recall if it is not retrieved before the Hold Recall Timer 
expires. “Hold Recall #XX” (where “XX” is the outside line number) 
appears on the display if a call has been held beyond the time limit. 
 If you press the HOLD
 key during a conference with two outside lines, 
both outside lines will be placed on hold.
 If your system is set for onhook transfer and you have placed an outside 
call on hold, and you then make an Intercom Call, make sure the other 
extension hangs up before you do. If you hang up before the other 
extension, the held outside line will be transferred to that extension. 
(Pressing FLASH
 releases the extension.)
 The DBS 824 can provide music-on-hold to callers placed on hold. See 
“Music-On-Hold” (page 1-24) for more information.
System Hold
Description
Using System Hold, you can place either an outside call or an Intercom Call 
on hold. 
A call placed on System Hold can be retrieved from any extension.
Operation
To place a call on System Hold:
Press the HOLD
 key.
 The line LED being used for the call flashes green. 
						

							Call Hold Key Telephone Features 
3-16 DBS 824-3.0/3.2-700 Revised April 2000
 The phone issues intercom dial tone.
 “Hold TRK #XX” (where “XX” is the outside line number) appears on the 
display.
To release a call placed on System Hold from the extension that 
placed it there:
Press the line key that is flashing green.
 The line LED stops flashing and remains lit.
 “CO TALK #XX” (where “XX” is the outside line number) appears on the 
display.
To release a call placed on System Trunk Hold from a different 
extension:
Press the line key that is flashing red.
 The line LED turns green and stops flashing.
 “CO TALK TRK #XX” (where “XX” is the outside line number) appears 
on the display.
Related Programming
 FF1 (System): Attendant Hold Recall Timer for CO Calls
 FF1 (System): Attendant Hold Recall Timer for Intercom Calls
 FF1 (System): Extension Hold Recall Timer for CO Calls
 FF1 (System): Extension Hold Recall Timer for Intercom Calls
 FF1 (System): Key Bank Hold
 FF1 (System): Non-Appearing Trunk Hold
Considerations
 When using an outside line for which there is no line key on your 
extension, press the HOLD
 key to place the call on hold and then press a 
vacant line key. Release the held call by pressing HOLD
 again. (System 
programming determines whether the call will be placed on Exclusive 
Trunk Hold or System Trunk Hold.) 
						

							Key Telephone Features Call Park
Revised April 2000 DBS 824-3.0/3.2-700   3-17
 If the Automatic Outside Line Hold feature is programmed for your 
system, pressing any other line key will place your original call on System 
Hold.
 A held call will recall if it is not retrieved before the Hold Recall Timer 
expires. “Hold Recall #XX” (where “XX” is the outside line number) 
appears on the display if a call has been held beyond the time limit. 
 If you press the HOLD
 key during a conference with two outside lines, 
both outside lines will be placed on hold.
 If your system is set to onhook transfer and you have placed an outside call 
on hold, and you then make an Intercom Call, make sure the other 
extension presses the FLASH
 key or hangs up before you do. If you hang 
up before the other extension, the held outside line will be transferred to 
that extension.
 If there is no response to the Hold Recall, the tone is issued at the 
Attendant Phone (extension 100 or 10). However, no tone is issued at the 
Attendant Phone if Night Mode is activated or if the call is on a Private 
Line.
 An error tone is issued if you attempt to place more than one intercom call 
on hold at the same time.
 The DBS 824 can provide Music-on-Hold to callers placed on hold. See 
“Music-On-Hold” (page 1-24) for more information.
Call Park
(CPC-S and CPC-M)
Description
You can use the Call Park function to transfer a call, even if you cannot locate 
the intended recipient of the call. Simply park the call, and then page the 
person you want to transfer to. That person can answer the call from any 
extension by dialing the number of the extension that parked the call.
Operation
To park a call:
1. Press the HOLD
 key. 
						

							Call Park Key Telephone Features 
3-18 DBS 824-3.0/3.2-700 Revised April 2000
2. Dial “75.”
“Park Hold” appears on the display.
To retrieve a parked call:
1.  Pick up the handset.
The phone issues intercom dial tone.
2. Dial “76.”
3.  Dial the number of the extension that parked the call.
“CO TALK TRK #XX” (where “XX” is the line number) appears on the 
display.
Related Programming
 FF1 (System): Attendant Park Hold Recall Timer
 FF1 (System): Extension Park Hold Recall Timer
Considerations
 An alarm tone is issued if a parked call is not released before the Recall 
Timer expires (determined by system programming). If this happens, the 
user that parked the call can retrieve it by simply picking up the handset. If 
no one retrieves the call after the Recall Timer expires, a second alarm will 
sound at an attendant phone(s).
 You cannot park more than one outside line at a time.
 The Attendant Phone cannot use this feature. The Attendant must use the 
Attendant Call Park feature.
 The Call Park Recall Timer is similar to the Recall Timer, except that 
when the Call Park Recall Timer is set for “0” a call is recalled 
automatically in three minutes.
 You can store “75” on an FF key and use it as a Call Park key. After 
placing an outside call on hold, press the Call Park key to park the call. The 
Call Park LED will light while the call is parked and then go off when the 
call is released. 
						

							Key Telephone Features Call Pickup
Revised April 2000 DBS 824-3.0/3.2-700   3-19
Call Pickup
(CPC-S and CPC-M)
The DBS 824 provides both directed and group call pickup.
Direct Call Pickup
Description
A call to any extension can be answered from another extension using the 
Direct Call Pickup feature. The Direct Call Pickup feature can be 
programmed into a One-Touch key.
Operation
1.  Pick up the handset.
The phone issues intercom dial tone.
2. Dial “79.”
3.  Enter the number of the ringing extension.
 The extension number or the outside line number of the caller appears 
on the display.
 The EXT
 LED lights on the MCO or ML key.
4.  Complete the call and replace the handset.
The EXT
 LED goes off.
Related Programming
 FF1 (System): Extension Class of Service Setting
 FF3 (Extension): Extension Class of Service Assignment 
Considerations
 If more than one caller is attempting to reach the ringing extension, the 
Direct Call Pickup feature answers the call that arrives first.
Once the call has been picked up, other extensions that attempt to pick up  
						

							Call Pickup Key Telephone Features 
3-20 DBS 824-3.0/3.2-700 Revised April 2000
the call receive busy tone.
 You can answer incoming calls, intercom calls (both tone and voice), call 
waiting, paging, transferred calls, or recalls using the Direct Call Pickup 
feature. You cannot answer alarm incoming calls or callbacks with this 
feature.
Group Call Pickup
Description
Using the Group Call Pickup feature, you can answer calls to other extensions 
in your Paging Group without entering the number of the ringing extension. 
Group Call Pickup can also be programmed into an FF key.
Operation
1.  Pick up the handset.
The phone issues intercom dial tone.
2. Dial “70.”
 The extension number or the outside line number of the caller appears 
on the display.
 The EXT
 LED lights.
3.  Complete the call and replace the handset.
The EXT
 LED goes off.
Related Programming
 FF1 (System): Extension Class of Service Setting
 FF3 (Extension): Extension Class of Service Assignment 
 FF3 (Extension): Page Group (0-7) Extensions
 FF5 (FF Keys): FF Key Assignments for Extensions
Considerations
 If more than one call is arriving at the Paging Group, the Group Call 
Pickup feature will answer the call to the lowest port number first. 
						

							Key Telephone Features Call Transfer
Revised April 2000 DBS 824-3.0/3.2-700   3-21
 If the called extension belongs to more than one Paging Group, the Group 
Call Pickup Feature will answer the call to the lowest numbered Paging 
Group first.
 You can answer incoming calls, Intercom Tone Calling, or Intercom Voice 
Calling using the Group Call Pickup feature. You cannot answer Paging or 
Callback with this feature.
Call Transfer
(CPC-S and CPC-M)
The DBS 824 provides two call transfer methods: blind transfer and screened 
transfer.
Blind Transfer
Description
Blind transfer allows the transfer of a call directly to an extension, without 
waiting for the called extension to answer.
Operation
1. Press the HOLD
 key to place the outside call on hold.
 The line LED for the outside line on hold flashes green.
 The phone issues intercom dial tone.
 “Hold #XX” (where “XX” is the line number) appears on the display.
2.  Dial the extension number to which the call is to be transferred.
“Call-EXT XXX” (where “XXX” is the extension number) appears on 
the display.
3.  Replace the handset before the other party answers.
 You can also replace the handset after the third party answers.
 The LED for the original outside line turns red when the call has been 
transferred. 
						

							Call Transfer Key Telephone Features 
3-22 DBS 824-3.0/3.2-700 Revised April 2000
 “Transf XXX #YY” (where “XXX” is the extension and “YY” is the 
line) appear on the display.
 The third party need only pick up the handset to speak to the outside 
line.
Related Programming
 FF1 (System): Onhook Transfer
 FF1 (System): Extension Transfer Recall Timer for CO Calls
 FF1 (System): Extension Transfer Recall Timer for Intercom Calls
 FF1 (System): Attendant Transfer Recall Timer for CO Calls
 FF1 (System): Attendant Transfer Recall Timer for Intercom Calls
Considerations
 For users to transfer calls by pressing HOLD
, dialing the extension, and 
going onhook, the Onhook Transfer feature must be enabled in system 
programming.
 If Onhook Transfer is disabled, blind transfer is performed by pressing 
HOLD
, dialing the extension number, pressing PROG
, and then going 
onhook.
 If Onhook Transfer is enabled, users can transfer calls by pressing PROG
 
before going onhook.
 The Attendant can transfer calls while the handset is still in place, even if 
the system is not set for Onhook Transfer.
 You cannot transfer a call to an extension that has Do Not Disturb or 
Absence Message activated.
 You can transfer a call to an extension that has Call Forwarding activated. 
The transferred call will follow the call forwarding path of the extension it 
is transferred to. 
For example, if extension “A” is forwarded to extension “B,” calls that are 
transferred to extension “A” will be forwarded to extension “B.”
 When you transfer a call to an extension that is busy or does not answer 
and does not have Call Forwarding activated, the transfer will recall to 
your extension after the Transfer Recall Timer expires. The other 
extension’s number and the number of the transferred CO line or extension 
will appear on your display.  
						

							Key Telephone Features Call Transfer
Revised April 2000 DBS 824-3.0/3.2-700   3-23
(For example, if you transfer an outside call on line 1 to extension 135 and 
that extension does not answer, the call will return to your extension and 
“Recall 135 #01” will appear on the display.)
Screened Transfer
Description
Using the Screened Transfer feature, you can contact a third party and 
announce the call before the transfer.
Operation
To use Screened Transfer when your system is set for Onhook 
Transfer:
1. Press the HOLD
 key to place the call on hold.
 The line LED for the outside line on hold flashes green.
 The phone issues intercom dial tone.
 “Hold TRK #XX” (where “XX” is the line number) appears on the 
display.
2.  Dial the extension number to which the call is to be transferred.
3.  When your call is answered, inform the third party of the transfer.
 The EXT
 LED stops flashing and remains lit.
 “Talk-EXT XXX” (where “XXX” is the extension) appears on the 
display.
4.  Hang up the handset.
 The line LED for the original outside line turns red.
 The third party need only pick up the handset to speak to the outside 
line.
To use Screened Transfer when Onhook Transfer is disabled:
1. Press the HOLD
 key to place the outside call on hold.