Panasonic DBS 824 Information Manual
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Absence Message Key Telephone Features 3-4 DBS 824-3.0/3.2-700 Revised April 2000 When the unattended extension is dialed, the text message displays on the caller’s phone. Any one of the following messages can be selected. Messages 5 to 9 can be changed through system programming. Table 3-1. Absence Messages Operation To set an Absence Message 1. Press the ON/OFF key. The phone issues intercom dial tone. The ON/OFF LED lights. 2. Dial “71.” “Enter Msg Code” appears on the display. 3. Enter a message code between 0 and 9 (See Table 3-1). “Enter Parameter” appears on the display. 4. Enter the time you will return (optional). See Table 3-2 for examples. 5. Press the ON/OFF key. The DND/CF LED lights.Message No.Message Text 0 In Meeting 1 At Lunch 2 Out of Office 3 Vacation 4 Another Office 5 User Defined 6 User Defined 7 User Defined 8 User Defined 9 User Defined
Key Telephone Features Absence Message Revised April 2000 DBS 824-3.0/3.2-700 3-5 “At Lunch” appears on the display if you selected message code 1. To cancel an Absence Message 1. Press the ON/OFF key. The phone issues intercom dial tone. The ON/OFF LED lights. 2. Dial “71.” “Enter Msg Code” appears on the display. 3. Press the ON/OFF key. The ON/OFF LED goes off. The DND/CF LED goes off, and the message disappears from the display. Related Programming FF1 (System) Extension Class of Service Setting FF3 (Extension) Extension Class of Service Assignment FF6 (Names and Messages): Absence Messages Considerations Calling parties without a display get a busy signal, rather than the Absence Message. If a message code number that has not been programmed is selected, “Absence,” followed by the code number, appears on the display. Absence Message return times can be input as shown in the following table: Table 3-2. Example Return Times for Absence Messages Input Display No input Return 9 Return 9:00 11 Return 11:00
Auto Redial Key Telephone Features 3-6 DBS 824-3.0/3.2-700 Revised April 2000 Four-digit numbers can also be input (0000-9999 = Hours & Minutes or Month & Date). When an Absence Message is set on a DID extension, incoming DID calls are routed according to the ringing assignment programmed for the incoming trunk. DND and Absence Messages cancel Call Forwarding. Calls to an extension with DND or Absence Message turned on are treated differently, depending on whether they are trunk or intercom calls: Intercom calls receive busy tone; trunk calls are routed to the extension defined in permanent call forwarding. The following types of incoming trunk calls follow permanent call forward settings: - Direct trunk calls - Transferred trunk calls. Callback to an incoming CO call on a Private Line is available if the Absence Message feature is activated. Auto Redial (CPC-S and CPC-M) Description If the Redial key is pressed when the extension is idle or receiving dial tone, the last intercom or outside number is automatically redialed. Related Programming FF3 (System): Auto-Redial on Extensions FF1 (System): Extension Class of Service Setting FF3 (Extension): Extension Class of Service Assignment615 Return 6:15 1035 Return 10:35
Key Telephone Features Auto-Repeat Dial Revised April 2000 DBS 824-3.0/3.2-700 3-7 Auto-Repeat Dial (CPC-S and CPC-M) Description When a called outside party is busy, pressing the REDIAL key while hearing busy tone automatically redials the number. The system will keep redialing the number until the called party answers, you hang up or the Auto-Repeat Dialing Count is reached. Related Programming FF1 (System): Auto-Repeat Dialing Count FF1 (System): Wait Timer for Auto-Repeat Dialing FF1 (System): Busy Tone Detection Timer FF1 (System): Dial Tone Detection Timer FF2 (Trunk): CO Busy Tone Detection Busy Override (CPC-S and CPC-M) Description Extensions in the same Paging Group (1-7) can break into one another’s outside calls or intercom calls to relay urgent information or to create three- party conference calls. Operation 1. Pick up the handset. The phone issues intercom dial tone. 2. Dial the extension number. 3. When you hear busy tone, dial “4.”
Call Coverage Groups Key Telephone Features 3-8 DBS 824-3.0/3.2-700 Revised April 2000 An alert tone sounds to both phones (system programming required). The EXT LED lights. Related Programming FF1 (System): Alert Tone for Busy Override and OHVA FF1 (System): Extension Class of Service Setting FF3 (Extension): Extension Class of Service Assignment FF3 (Extension): Busy Override Send FF3 (Extension): Busy Override Receive FF3 (Extension): Extension Page Group FF3 (Extension): Call Waiting Considerations You cannot break in on three-party conference calls. Attendants can be prevented from using busy override. The default for the override alert tone is “off.” If the override alert tone is enabled, the tone will be sent to both parties when a call is overridden. “Overridden” does not appear on the display of an extension that has been broken into. Call Waiting must be activated for Busy Override to operate on hunt groups calls. Call Coverage Groups (CPC-S and CPC-M) Description Call coverage is designed for office workers who almost always want their unanswered calls to be routed to the same secretary or secretaries. Up to two extensions can be designated as covering phones (secretary).
Key Telephone Features Call Coverage Groups Revised April 2000 DBS 824-3.0/3.2-700 3-9 For example, if an outside call on line 1 is sent to extension 135, but extension 135 does not answer, the call will ring once when the call first comes in at the covering phone and “TRK #01> 135” will appear on the covering phone’s display. If two extensions are designated as covering phones and the first in DND, the second will receive the call. Call coverage assignments are controlled through system programming, rather than from individual extensions. For extension-controlled routing of unanswered calls, see “Call Forwarding” on page 3-10. Related Programming FF3 (Extension): Offhook Signal FF4 (Ringing and Hunt Groups): Call Coverage Group Member Table Considerations Up to four Call Coverage Groups can be programmed into your system. A Call Coverage Group can have up to two covering phones and up to six extensions. A member of one Call Coverage Group cannot belong to another Call Coverage Group or to a Hunting Group. A single-line telephone (SLT) can be a member of a coverage group, but it cannot be a covering phone. Calls to an extension in DND do not cover. Calls to an extension with Call Forwarding activated do not cover. If the Call Forwarding feature or the Absence Message feature is activated for covering phone No. 1, covering phone No. 2 will “cover” the other extensions in the group. Voice intercom calls do not activate call coverage. Only tone intercom calls can activate call coverage.
Call Duration Display Key Telephone Features 3-10 DBS 824-3.0/3.2-700 Revised April 2000 Call Duration Display (CPC-S and CPC-M) Description The length of a conversation on a CO line usually appears on display phones. The duration display shows the number of minutes and seconds the call has lasted. The display does not begin right away; it begins either 5, 16 or 30 seconds after the call begins, depending on how the DBS 824 is programmed. Related Programming FF1 (System): Call Duration Display FF1 (System): Call Duration Timer FF1 (System): SMDR Start Timer for CO Calls Call Forwarding CPC-S and CPC-M) Call Forwarding allows users to send their calls to another extension, to an outside line, or to voice mail. The following table shows the call forwarding features available. Table 3-3. DBS 824 Call Forwarding features Descriptions Call Forwarding--All Calls . When the Call Forwarding--All Calls feature is activated, all incoming calls to an extension are immediately forwarded.Feature Call Forwarding--All Calls Call Forwarding--No Answer Call Forwarding--Busy Call Forwarding--Busy/No Answer Permanent Call Forwarding
Key Telephone Features Call Forwarding Revised April 2000 DBS 824-3.0/3.2-700 3-11 Call Forwarding--No Answer. When Call Forwarding--No Answer is activated, an unanswered call will ring until the Call Forward No Answer timer expires. When the timer expires, the unanswered call is forwarded. Call Forwarding--Busy. When Call Forwarding--Busy is activated, all incoming calls to a busy extension will be forwarded. Call Forwarding--Busy/No Answer. When Call Forwarding--Busy/No Answer feature is activated, all incoming calls to an extension that is busy or does not answer will be forwarded. Permanent Call Forwarding. Permanent call forwarding is assigned through system programming, rather than by the user. Permanent call forwarding is normally used to forward calls to a voice mail system. An extension user can invoke other forms of call forwarding (no answer, busy, all calls) to temporarily override the permanent call forwarding destination. Permanent call forwarding can be used with busy, no answer, or busy/no answer. When Permanent Call Forwarding is assigned, the DSS and/or BLF keys are not lit green, the DND/CF LED is off, and the second line of LCD displays do not display the Call Forwarding assignment. To activate Call Forwarding: 1. Press the ON/OFF key. The phone issues intercom dial tone. The ON/OFF LED lights. 2. Dial “72.” “ENTER FWD CODE” appears on the display. 3. Dial the appropriate call forwarding code. “ENTER FWD EXT#” appears on the display.Call Forward Ty p eCode All 0 Busy/no answer 1 Busy 2 No answer 4
Call Forwarding Key Telephone Features 3-12 DBS 824-3.0/3.2-700 Revised April 2000 4. If you are forwarding to an internal number, enter the number of the extension you want to receive your calls. If you are forwarding to an outside number, press AUTO plus the appropriate speed dial number. Note: To forward to an outside number, the number must be pre- programmed in personal or system speed dialing. Forwarding to an outside number requires use of pooled access trunks (Dial 9, 81 - 86). However, Dial 9 is not available when using Least Cost Routing mode. 5. Press the ON/OFF key. The DND/CF LED lights. “FWD-EXT 135” appears on the 2nd line of the display if extension 135 is selected. If a name is assigned to the extension, the name appears instead of the extension number. To cancel Call Forwarding 1. Press ON/OFF . 2. Dial “72.” 3. Hang up. Related Programming FF1 (System): Call Forward No Answer Timer FF1 (System): Extension Class of Service Setting FF3 (Extension): Extension Class of Service Assignment FF3 (Extension): Permanent Call Forward Type FF3 (Extension): Permanent Call Forward Extension FF10 (Speed Dial): System Speed Dial Numbers FF10 (Speed Dial): Personal Speed Dial Numbers Considerations DND and Absence Messages cancel Call Forwarding. Calls to an extension with DND or Absence Message turned on are treated differently, depending on whether they are trunk or intercom calls: Intercom calls receive busy tone; trunk calls are routed to the extension
Key Telephone Features Call Forwarding Revised April 2000 DBS 824-3.0/3.2-700 3-13 defined in permanent call forwarding. The following types of incoming trunk calls follow permanent call forward settings: - Direct trunk calls - Transferred trunk calls. Voice calls do not forward when Call Forwarding--No Answer is used. If several calls arrive at once at an extension set for Call Forwarding-No Answer, all of the calls will be queued. (The timing for each call begins with the ringing tone.) Extensions for which Call Forwarding to an external number has been set cannot : - Be in the middle of an outside call when the feature is activated. - Have a toll restriction setting that prohibits outside calls. To forward to an outside number, the number must be pre-programmed in personal or system speed dialing. Forwarding to an outside number requires use of pooled access trunks (Dial 9, 81 - 86). However, Dial 9 is not available when using Least Cost Routing mode. Calls can be forwarded to a third-party voice mail using the “Call Forward ID Code” described on page 1-12. In order for an extension to be permanently call forwarded to the pilot number of a hunt group, the hunt group pilot number must be 244 or above. For example, if extension 200 is assigned as the pilot number of a hunt group, hunting will work properly when 200 is dialed. However, permanent call forwarding will not work for any extension that is permanently call forwarded to the hunt group pilot number.