Panasonic DBS 824 Information Manual
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Busy Override SLT Features 5-6 DBS 824-3.0/3.2-700 Revised April 2000 FF1 (System): Dial Tone Detection Timer FF2 (Trunk): CO Busy Tone Detection Busy Override (CPC-S and CPC-M) Description Extensions in the same Paging Group (1-7) can break into one another’s outside calls or intercom calls to relay information or to create three-party Conference Calls. Operation Press “4” when you hear the busy tone. An alert tone is issued at both phones. Related Programming FF1 (System): Alert Tone for Busy Override & OHVA FF1 (System): Extension Class of Service FF3 (Extension): Extension Class of Service Assignment FF3 (Extension): Busy Override Send FF3 (Extension): Busy Override Receive FF3 (Extension): Extension Page Group Considerations You cannot break in on three-party conference calls. The default for the override alert tone is “off.” If the override alert tone is enabled, the tone will be sent to both parties when a call is overridden.
SLT Features Call Forwarding Revised April 2000 DBS 824-3.0/3.2-700 5-7 Call Forwarding (CPC-S and CPC-M) Call Forwarding allows users to send their calls to another extension, to an outside line, or to voice mail. The following table shows the call forwarding features available. Table 5-3. DBS Call Forwarding features Call Forwarding--All Calls . When this feature is activated, all incoming calls to an extension are forwarded immediately. Call Forwarding--No Answer. When this feature is activated, an unanswered call rings until the Call Forward No Answer timer expires. When the timer expires, the unanswered call is forwarded. Call Forwarding--Busy. When this feature is activated, all incoming calls to a busy extension are forwarded to a designated extension. Call Forwarding--Busy/No Answer. When this feature is activated, all incoming calls to an extension that is off-hook or does not answer are forwarded to a designated extension. Similarly, if the extension is busy, the calls are forwarded to the designated extension. Permanent Call Forwarding. Permanent call forwarding is assigned through system programming. Permanent call forwarding is usually used to forward calls to a voice mail system. Extension users can invoke other forms of call forwarding (no answer, busy, all calls) to override the permanent call forwarding destination. Permanent call forwarding can be used with busy, no answer, or busy/no answer.Feature Call Forwarding--All Calls Call Forwarding--No Answer Call Forwarding--Busy Call Forwarding--Busy/No Answer Permanent Call Forwarding
SLT Features Call Forwarding Revised April 2000 DBS 824-3.0/3.2-700 5-8 Operation To activate Call Forwarding: 1. Lift the handset. The phone issues intercom dial tone. 2. Dial “72.” 3. Dial the appropriate call forwarding code. 4. If you’re forwarding to an extension, enter the number of the extension you want to receive your calls. If you’re forwarding to an outside number, dial “0” plus the appropriate speed dial number. Note: To forward to an outside number, you must have already programmed the number into personal or system speed dialing. You can forward to any speed dial number (system or personal). This requires pooled trunk access (9, 81-86). However, dial “9” trunk access cannot be used when Least Cost Routing is active. 5. Replace the handset. To cancel Call Forwarding 1. Lift the handset. 2. Dial “72.” 3. Replace the handset. Related Programming FF1 (System): Call Forward--No Answer Timer FF1 (System): Extension Class of ServiceCall Forward Ty p eCode All 0 Busy/no answer 1 Busy 2 No answer 4
SLT Features Call Forwarding Revised April 2000 DBS 824-3.0/3.2-700 5-9 FF3 (Extension): Extension Class of Service Assignment FF3 (Extension): Permanent Call Forward Type FF3 (Extension): Permanent Call Forward Extension FF10 (Speed Dialing): System Speed Dial Numbers FF10 (Speed Dialing): Personal Speed Dial Numbers Considerations Calls can be forwarded to extensions that have call forwarding activated. For example, phone “A” can be forwarded to phone “B,” even if phone “B” is forwarded to voice mail. Extensions receiving forwarded trunk calls display “CFWD NNN XXXXXX,” where “NNN” = the extension that forwarded the call and “XXXXXX” = the trunk name or number. DND and Absence Messages cancel Call Forwarding. Calls to an extension with DND or Absence Message turned on are treated differently, depending on whether they are trunk or intercom calls. Intercom calls receive busy tone; trunk calls are routed to the extension defined in permanent call forwarding. The following types of incoming trunk calls follow permanent call forward settings: - Direct trunk calls - Transferred trunk calls. Voice calls do not forward when Call Forwarding--No Answer is used. Extensions for which Call Forwarding to an external number has been set cannot: - Be in the middle of an outside call when the feature is activated. - Have a toll restriction setting that prohibits outside calls. Calls can be forwarded to a third-party voice mail with the “Call Forward ID Code” described on page 1-12. For an extension to be permanently call forwarded to the pilot number of a hunt group, the hunt group pilot number must be 244 or above. For example, if extension 200 is assigned as the pilot number of a hunt group, hunting will work properly when 200 is dialed. However, permanent call
SLT Features Call Hold Revised April 2000 DBS 824-3.0/3.2-700 5-10 forwarding will not work for any extension that is permanently call forwarded to the hunt group pilot number. Call Hold (CPC-S and CPC-M) Description Call Hold provides either exclusive or system hold, depending on system programming. With Exclusive Hold, only the extension that held the call can retrieve it. With System Hold, another extension can retrieve the call. Operation To place a call on Hold: Flash the switchhook. To release the call: Flash the switchhook again. Related Programming FF1 (System): Non-appearing Central Office Line Hold FF1 (System): Extension Hold Recall Timer for CO Calls FF1 (System): Extension Hold Recall Timer for Intercom Calls FF1 (System): SLT Onhook Flash Timer Considerations A held call recalls if it is not retrieved before the Hold Recall Timer expires. If there is no response to the Hold Recall, the call transfers to the Attendant Phone; however, no tone sounds at an Attendant Phone if Night Mode is activated. If you flash the switchhook during a conference call, the flash is ignored.
SLT Features Call Park Revised April 2000 DBS 824-3.0/3.2-700 5-11 If your system is set to onhook transfer, and you have placed an outside call on hold and then made an intercom call, make sure the other extension hangs up before you do. If you hang up before the other extension, the held outside line will be transferred to that extension. The DBS 824 can provide Music-on-Hold to callers placed on hold. See “Music-On-Hold” (page 1-24) for more information. Call Park (CPC-S and CPC-M) Description Use the Call Park function to transfer an outside call when you cannot locate the intended recipient of the call. Park the call and then page the person to whom you want to transfer the call. That person can answer the call from any extension by dialing the number of the extension that parked the call. Operation To park an outside call: 1. Flash the switchhook. 2. Dial “75.” To retrieve a parked call: 1. Lift the handset. The phone issues intercom dial tone. 2. Dial “76.” 3. Dial the number of the extension that parked the call. Related Programming FF1 (System): Park Recall Timer
SLT Features Call Pickup Revised April 2000 DBS 824-3.0/3.2-700 5-12 Considerations The parked call recalls if it is not retrieved before the Recall Timer expires. If this happens, the user that parked the call can retrieve it by picking up the handset. If no one retrieves the call after the Park Recall Timer expires, the call reverts to the attendant. You cannot park more than one outside line at a time. The Park Recall Timer is similar to the Recall Timer, except that when the Park Recall Timer is set for “0” calls are automatically recalled in three minutes. Call Pickup (CPC-S and CPC-M) SLTs can use both direct and group call pickup. Direct Call Pickup Description A call to an extension can be answered from any other extension with the Direct Call Pickup feature. Operation 1. Lift the handset. 2. Dial “79.” 3. Enter the number of the ringing extension. Related Programming FF1 (System): Extension Class of Service FF3 (Extension): Extension Class of Service Assignment
SLT Features Call Pickup Revised April 2000 DBS 824-3.0/3.2-700 5-13 Considerations If more than one caller is attempting to reach the ringing extension, the Direct Call Pickup feature will answer the call that arrives first. Once the call has been picked up, other extensions that attempt to pick up the call receive busy tone. You can answer incoming calls, intercom calls (both tone and voice), call waiting, paging, transferred calls, or recalls using the Direct Call Pickup feature. You cannot answer camp-on callbacks with this feature. Group Call Pickup Description Using the Group Call Pickup feature, you can answer calls to other extensions within your Paging Group (01-07) without entering the number of the ringing extension. Operation 1. Lift the handset. 2. Dial “70.” Related Programming FF1 (System): Extension Class of Service FF3 (Extension): Extension Class of Service Assignment FF3 (Extension): Extension Page Group Considerations If more than one call is arriving at the Paging Group, the Group Call Pickup feature will answer the call to the lowest port number first. If the called extension belongs to more than one Paging Group, the Group Call Pickup Feature will answer the call to the lowest-numbered Paging Group first.
SLT Features Call Transfer Revised April 2000 DBS 824-3.0/3.2-700 5-14 You can answer incoming calls, Intercom Tone Calling, or Intercom Voice Calling using the Group Call Pickup feature. You cannot answer Paging or Callback with this feature. Group Call Pickup cannot be used to pick up a ringing phone in Paging Group 00. For example, if an extension is a member of Paging Groups 00 and 06, the extension can use Group Call Pickup to answer ringing calls in Group 06, but not in Group 00. Call Transfer (CPC-S and CPC-M) The DBS 824 provides two call transfer methods: blind transfer and screened transfer. SLTs can transfer trunk and intercom calls. Blind Transfer Description Blind transfer allows the transfer of a call directly to an extension, without waiting for the called extension to answer. Operation 1. Flash the switchhook to place the call on hold. 2. Dial the number of the extension to which the call is to be transferred. 3. Replace the handset before the other party answers. You can also replace the handset after the third party answers. The third party need only pick up the handset to speak to the outside line. Related Programming FF1 (System): Onhook (Automatic) Transfer FF1 (System): Extension Transfer Recall Timer for CO Calls
SLT Features Call Transfer Revised April 2000 DBS 824-3.0/3.2-700 5-15 FF1 (System):Extension Transfer Recall Timer for Intercom Calls Considerations In order for users to transfer calls by flashing the switchhook, dialing the extension, and going onhook, the Onhook Transfer feature must be enabled. You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated. You can transfer a call to an extension that has Call Forwarding activated. The transferred call will follow the call forwarding path of the extension it is transferred to. For example, if extension “A” is covered to extension “B,” calls that are transferred to extension “A” will be forwarded to extension “B.” When you transfer a call to an extension that is busy or does not answer and does not have Call Forwarding activated, the transfer will recall your extension after the Transfer Recall Timer expires. Screened Transfer Description Using the Screened Transfer feature, you can contact a third party via an extension before transferring a call to that party. Operation To use Screened Transfer when your system is set for Onhook Transfer: 1. Flash the switchhook to place the call on hold. The phone issues intercom dial tone. 2. Dial the extension number to which the call is to be transferred. 3. When your call is answered, inform the third party of the transfer. 4. Replace the handset. The third party need only pick up the handset to speak to the outside line.