Panasonic DBS 824 Information Manual

							Intercom Calling Key Telephone Features 
3-44 DBS 824-3.0/3.2-700 Revised April 2000
Voice Calling. 
With voice calling, intercom calls are connected immediately, 
without a ringing tone.
Tone Calling. 
With tone calls, a ringing tone is sent to the called extension.
System programming determines whether the DBS 824 uses voice or tone 
calling as a default. If voice calling is the default, dialing “1” after the 
extension number changes the call to a tone call. If tone calling is the default, 
dialing “1” results in a voice call.
Operation
To make a Voice Call: 
1.  Pick up the handset.
The phone issues intercom dial tone.
Note: 
If you are calling from an extension programmed for Prime Line 
Preference, press the FF key programmed for intercom operation.
2.  Dial the extension number (10-69) or (100-699).
3.  If the system default is tone calling, dial “1.”
 “Talk-EXT XXX” (where “XXX” is the extension) appears on the 
display. If the extension name has been stored, that name appears on 
the display after “Talk” instead of “-EXT XX.”
 The EXT
 LED lights.
4.  Complete the call and replace the handset.
The EXT
 LED goes off.
To transfer a call using Voice Calling:
1. Press the HOLD
 key.
 The EXT
 LED flashes.
 “Hold-EXT XXX” (where “XXX” is the extension) appears on the 
display.
2.  Dial the number of the extension to which the call will be transferred.
3.  If the system default is tone calling, dial “1.” 
						

							Key Telephone Features Intercom Calling
Revised April 2000 DBS 824-3.0/3.2-700   3-45
“Talk-EXT XXX” (where “XXX” is the extension) appears on the 
display.
4.  Replace the handset.
To make an Tone Call:
1.  Pick up the handset.
The phone issues intercom dial tone.
Note: 
If you are calling from an extension programmed for prime line 
preference, press the FF key programmed for intercom operation.
2.  Dial the extension number.
3.  If the system default is voice calling, dial “1.”
 “Call-EXT XXX” (where “XXX” is the extension) appears on the 
display. If the extension name has been stored, that name appears, 
rather than the extension number.
 The called extension rings and the EXT
 LED flashes.
 When the call is answered, Talk-EXT XXX” (where “XXX” is the 
extension) appears on the display. If the extension name has been 
stored, that name appears on the display after “Talk” instead of “-EXT 
XXX.”
4.  Complete the call and replace the handset.
The EXT
 LED goes off.
To transfer a call using Tone Calling:
1. Press the HOLD
 key.
 The EXT
 LED flashes.
 “Hold-EXT XXX” (where “XXX” is the extension) appears on the 
display.
2.  Dial the number of the extension to which the call will be transferred. 
3.  If the system default is voice calling, dial “1.”
“Call-EXT XXX” (where “XXX” is the extension) appears on the 
display. 
						

							Last Number Redial Key Telephone Features 
3-46 DBS 824-3.0/3.2-700 Revised April 2000
4.  Replace the handset.
Related Programming
 FF1 (System): Extension Intercom Calling
 FF1 (System): Alert Tone for Voice Calls
 FF1 (System): Extension Class of Service Setting
 FF3 (Extension): Extension Class of Service Assignment
Considerations
 When an extension’s calling mode is set to voice calling, a “splash” tone 
can be sent to alert the extension to the voice call. System programming 
determines if the splash tone is provided.
 If an extension is offhook, it will receive tone calls.
 Calls to OPX and analog SLT extensions are always tone calls, regardless 
of system programming.
 The voice calling feature is not available for incoming DISA calls.
 Voice calls do not forward if Cover No Answer is turned on. 
Last Number Redial
(CPC-S and CPC-M)
Description
The last outside number dialed may be redialed automatically by pressing the 
REDIAL
 key.
Operation
1.  Press an unlit line key. 
 The phone issues outside dial tone.
 The line LED lights green. 
						

							Key Telephone Features Line Appearances
Revised April 2000 DBS 824-3.0/3.2-700   3-47
 “CO TALK #XX” (where “XX” is the line number) appears on the 
display.
2. Press the REDIAL
 key.
The last number dialed appears on the display.
3.  Complete the call and replace the handset.
The line key LED changes from green to red and then goes off.
Considerations
 If the Auto Flash Redial feature is set, you can flash the outside line once 
by pressing the REDIAL
 key at the busy tone. You can then redial the last 
number dialed.
 The Last Number Redial feature can redial a number up to sixteen digits 
long.
 A maximum of five Speed Dialing codes can be redialed.
Line Appearances
(CPC-S and CPC-M)
The DBS 824 provides up to four types of line appearances.
The following table summarizes how each type of line appearance is used:
Table 3-6.  MCO and ML key definitions
Key Definition
DSS/BLF Appear-
ancesDSS/BLF keys provide one-touch dialing, direct station selection 
(DSS), and busy lamp fields (BLF) for extensions.
Direct Line (DL) 
Appearances DL keys are used to originate and receive calls over specific trunk 
numbers.
Multi-CO (MCO) 
AppearancesMCO keys are used to originate and receive CO calls.
Multi-Line (ML) 
AppearancesML keys are used to originate and receive CO line calls and intercom 
calls. 
						

							Line Appearances Key Telephone Features 
3-48 DBS 824-3.0/3.2-700 Revised April 2000
DSS/BLF Appearances
(CPC-S and CPC-M)
Description
When a DSS/BLF key is programmed, it automatically provides direct station 
selection and busy lamp field for the assigned extension number. If desired, 
the DSS/BLF key can also provide ring monitor. 
For example, you can set extension A as a DSS/BLF key on extension B. 
When extension A rings, the LED of the DSS/BLF key on extension B 
flashes. If extension B answers the call by pressing the DSS/BLF key, the 
LED on extension A goes off and the call remains only on the DSS/BLF key 
of extension B.
Ringing can be set on either one or both extensions. If the extensions are not 
set for ringing, the LED of the DSS/BLF key will flash red. If the extensions 
are set for ringing, the LED will flash green.
When extension A is in use, the LED of the DSS/BLF key on extension B will 
light red. If one extension has the Absence Message, Call Forwarding, or Do-
Not-Disturb feature activated, the DSS/BLF key will light green.
Operation
To assign a DSS/BLF key:
1. Press the ON/OFF
 key.
2. Press the PROG 
key.
3.  Press the FF key to be assigned the DSS/BLF appearance.
4.  Dial the extension number.
5. Press HOLD
 key.
6. Press the ON/OFF
 key.
To make an intercom call using the DSS/BLF key:
Press the idle DSS/BLF key. 
						

							Key Telephone Features Line Appearances
Revised April 2000 DBS 824-3.0/3.2-700   3-49
To pick up a call on a DSS/BLF key:
Press the flashing DSS/BLF key.
Related Programming
 FF1 (System): Extension (BLF) Delayed Ring
 FF4 (Ringing and Hunt Groups): Extension Ring Table
 FF5 (FF Keys): FF Key Assignments for Extensions
Considerations
 Ringing assignments for DSS/BLF keys are assigned through system 
programming.
 If several calls arrive at an Extension Line key, the calls are queued and 
ring on a first-in, first-out basis.
 You cannot assign the same DSS/BLF appearance to more than one DSS/
BLF key.
Direct Line (DL) Appearances
(CPC-S and CPC-M)
Description
Direct Line keys for making and receiving outside line calls can be assigned 
to any one of eight CO lines. Direct Line keys have priority over Multi-Line 
keys for outgoing and incoming outside line calls.
The LED for a Direct Line key will flash green on an incoming call if the CO 
line is set to ring. It will flash red if the CO line is not set to ring. If another 
extension answers the call, the LED on the telephone will steadily light red. 
						

							Line Appearances Key Telephone Features 
3-50 DBS 824-3.0/3.2-700 Revised April 2000
Operation
Related Programming
 FF1 (System): Least Cost Routing (LCR) Access
 FF1 (System): Alert Tone for Busy Override and OHVA
 FF1 (System): Extension Class of Service Setting
 FF2 (Trunks): Pooled Trunk Access for Group “9”
 FF2 (Trunks): Pooled Trunk Access for Group “81-86”
 FF3 (Extension): Forced Least Cost Routing
 FF3 (Extension): Extension Class of Service Assignment
 FF3 (Extension): Busy Override Send
 FF3 (Extension): Busy Override Receive
 FF3 (Extension): Page Group (0-7) Extensions
 FF5 (Keys): FF Key Assignments (all)
 FF8 (LCR): LCR Setting (all)
Considerations
 Users can barge into a busy Direct Line (DL) and create a three-party 
conference. To barge into a busy Direct Line, the user presses the DL key. 
(The DL key will be lit red.)
 “Barge-in for Direct Lines” is controlled by the program settings for Busy 
Override. For instance, if an extension with a DL key does not want the DL 
broken into, that extension must have “Busy Override Receive” turned off. Operation Action
To originate a trunk call ... Press an idle DL key.
The key blinks (green) as the call is made.
To place a call on Exclusive Trunk Hold (page 3-29) 
...Press the DL key.
To place a call on System Trunk Hold (page 3-15) ... Press the HOLD
 key.
To transfer a call ... Press HOLD
, dial the destination exten-
sion, and then press PROG
. 
						

							Key Telephone Features Line Appearances
Revised April 2000 DBS 824-3.0/3.2-700   3-51
 Both extensions must belong to the same paging group (1-7). Paging group 
0 does not allow override.
 Barge-in for Direct Lines cannot override a DL under the following 
conditions:
-  When the DL is in a conference call
-  When the DL is holding a call.
-  When the phone that will be barged into is holding a trunk that does not 
appear on an FF key.
For example, if extension 200 wants to barge into a DL that appears on 
extension 201, extension 200 cannot barge into the DL if 201 is holding a 
trunk that does not appear on an FF key.
Multi-CO (MCO) Appearances
(CPC-S and CPC-M)
Description
MCO keys will only ring for incoming calls if programed using the “Ring 
Assignments”. When outside calls come in, the MCO key flashes green. If a 
second outdise cal comes in the a second MCO key flashes green. If another 
extensions answers an outside call, then the MCO key will stop flashing and 
becomes idle. 
You can make and receive CO line calls using a Multi-CO (MCO) key. 
An MCO key can be assigned to any of the pooled trunk groups. See “Pooled 
Trunk Access” on page 3-68 for more information.
See “ML/MCO Separation” (page 3-53) for information on assigning both 
ML and MCO keys to the same system . 
						

							Line Appearances Key Telephone Features 
3-52 DBS 824-3.0/3.2-700 Revised April 2000
Operation
Related Programming
 FF1 (System): Least Cost Routing (LCR) Access
 FF2 (Trunks): Pooled Trunk Access for Group “9”
 FF2 (Trunks): Pooled Trunk Access for Groups “81-86”
 FF3 (Extension): Forced Least Cost Routing
 FF4 (Ringing): Ringing and Hunt Groups (all)
 FF5 (Keys): FF Key Assignments (all)
 FF8 (LCR) LCR Settings (all)
Considerations
 When all trunks in a group are busy, all of the corresponding MCO keys 
light red.
 If LCR is enabled, MCO keys can be assigned for trunk group 89. 
However, the FF keys will not light.
 Trunk lines flash red.. 
 There are seven groups of outside lines: 9 and 81-86. 
 Press the MCO key that flashes green to answer an outside call.
 If there are multiple outside calls, lift the receiver (or ON/OFF) to speak to 
the first one. If more than one call comes in from an extension, then the 
second receives busy tone. Operation Action
To originate a trunk call Press an idle MCO key.
The key blinks (green) as the call is made.
To place a call on Exclusive Trunk Hold (page 3-29) Press the MCO key.
To place a call on System Trunk Hold (page 3-15) Press the HOLD
 key.
To transfer a call Press HOLD
, dial the destination exten-
sion, then press PROG
. 
						

							Key Telephone Features Line Appearances
Revised April 2000 DBS 824-3.0/3.2-700   3-53
Multi-Line (ML) Appearances
(CPC-S and CPC-M)
Description
You can make and receive both CO line calls and Intercom Calls using a 
Multi-Line (ML) key. 
See “ML/MCO Separation” (page 3-54) for information on assigning both 
ML and MCO keys to the same system.
Operation
Related Programming
 FF1 (System): Least Cost Routing (LCR) Access
 FF2 (Trunks): Pooled Trunk Access for Group “9”
 FF2 (Trunks): Pooled Trunk Access for Group “81-86”
 FF3 (Extension): Forced Least Cost Routing
 FF5 (Keys): FF Key Assignment (all)
 FF8 (LCR): LCR Settings (all)
Considerations
 A Multi-Line key will ring for incoming CO calls, Intercom Calls, recall 
calls, and call-forward calls. 
 When a CO call or an Intercom Call arrives, a search begins for a Multi-
Line key not in use. The lower numbered FF keys will be searched first. 
When a free Multi-Line key is found, the LED flashes green and the 
extension rings. Operation Action
To originate an intercom or trunk call Press an idle MCO key. The key blinks 
(green) as the call is made.
To place a call on Exclusive Hold (page 3-29) Press the MCO key.
To place a call on System Hold (page 3-15) Press the HOLD
 key.
To transfer a call Press HOLD
, dial the destination exten-
sion, then press PROG
.