Panasonic DBS 824 Information Manual
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Trunk-to-Trunk Transfer Key Telephone Features 3-84 DBS 824-3.0/3.2-700 Revised April 2000
Revised April 2000 DBS 824-3.0/3.2-700 4-1 Chapter 4. DSLT Features This chapter describes features that are available with the Digital Single Line Telephone (DSLT). This chapter covers the following topics: Topic Page DSLT 4-3 Absence Message 4-3 Busy Override 4-5 Call Forwarding 4-6 Call Hold 4-9 Call Park 4-10 Call Pickup 4-12 Call Transfer 4-14 Call Waiting 4-16 Camp-on 4-18 Conference Calls 4-20 Dial “0” for Attendant 4-21 Direct Trunk Access 4-21 Do-Not-Disturb (DND) 4-22 Intercom Calling 4-23 Last Number Redial 4-24 Meet-Me Answer 4-25 Message Waiting/Callback Request 4-26 Off-Hook Voice Announce (OHVA) 4-27 Onhook Dialing 4-29 Pooled Trunk Access 4-29 Reminder Call 4-30 Saved Number Redial 4-31 Speed Dialing 4-32
DSLT Features DSLT Revised April 2000 DBS 824-3.0/3.2-700 4-3 DSLT Figure 4-1 illustrates the DSLT. For more information on DSLT operation, see the Digital SLT User’s Guide (Section 790). Figure 4-1. Digital Single Line Telephone (DSLT) Absence Message (CPC-S and CPC-M) Description DSLT users can leave text messages on their phones when they are away. When the unattended extension is called by a display phone, the text message appears on the caller’s phone. One of the following messages can be selected. Messages 5 to 9 can be changed through system programming. Table 4-1. Absence Messages Message No. Message Text 0 In Meeting 1 At Lunch 2 Out of Office 3 Vacation 4 Another Office 5 User Defined
Absence Message DSLT Features 4-4 DBS 824-3.0/3.2-700 Revised April 2000 Operation To Set an Absence Message 1. Lift the handset or press ON/OFF . 2. Dial “71.” 3. Enter a message code between 0 and 9 (See Table 4-1). 4. Enter the time you will return (optional). See Table 4-2 for examples. 5. Replace the handset or press ON/OFF . To Cancel an Absence Message 1. Lift the handset or press ON/OFF . 2. Dial “71.” 3. Replace the handset or press ON/OFF . Related Programming FF1 (System) Extension Class of Service Setting FF3 (Extension) Extension Class of Service Assignment FF6 (Names and Messages): Absence Messages Considerations Extensions without displays get a busy signal, rather than the Absence Message. If an extension user selects a message code number 5-9 that has not been set up with a message, “Absence,” followed by the code number, appears on the caller’s display. Absence Message return times can be entered as shown in Table 4-2:6 User Defined 7 User Defined 8 User Defined 9 User Defined
DSLT Features Busy Override Revised April 2000 DBS 824-3.0/3.2-700 4-5 Table 4-2. Example Return Times for Absence Messages Four-digit numbers can also be entered (0000-9999 = Hours & Minutes or Month & Date). DND and Absence Messages cancel Call Forwarding. Calls to an extension with DND or Absence Message turned on are treated differently, depending on whether they are trunk or intercom calls. Intercom calls receive busy tone; trunk calls are routed to the extension defined in Permanent Call Forwarding. The following types of incoming trunk calls follow Permanent Call Forward settings: - Direct trunk calls - Transferred trunk calls. Busy Override (CPC-S and CPC-M) Description Extensions in the same Paging Group (1-7) can break into one another’s outside or intercom calls to relay information or to create three-party Conference Calls. Operation 1. Pick up the handset. The phone issues intercom dial tone. 2. Dial the extension number. 3. When you hear busy tone, dial “4.” Both phones issue an alert tone (system programming required).Input Display No input Return 9 Return 9:00 11 Return 11:00 615 Return 6:15 1035 Return 10:35
Call Forwarding DSLT Features 4-6 DBS 824-3.0/3.2-700 Revised April 2000 Related Programming FF1 (System): Alert Tone for Busy Override and OHVA FF1 (System): Extension Class of Service FF3 (Extension): Extension Class of Service Assignment FF3 (Extension): Busy Override Send FF3 (Extension): Busy Override Receive FF3 (Extension): Page Group (0-7) Extensions Considerations You cannot break in on three-party conference calls. The default for the override alert tone is “off.” If the override alert tone is enabled, the tone is sent to both parties when a call is overridden. Call Forwarding (CPC-S and CPC-M) Description Call Forwarding allows users to send their calls to another extension, to an outside line, or to voice mail. The following table shows the call forwarding features available. Table 4-3. DBS 824 Call Forwarding features Call Forwarding--All Calls . When this feature is activated, all incoming calls to an extension are immediately forwarded.Feature Call Forwarding--All Calls Call Forwarding--No Answer Call Forwarding--Busy Call Forwarding--Busy/No Answer Permanent Call Forwarding
DSLT Features Call ForwardingCall Revised April 2000 DBS 824-3.0/3.2-700 4-7 Call Forwarding--No Answer. When this feature is activated, unanswered calls ring until the Call Forward No Answer timer expires. When the timer expires, the unanswered calls are forwarded. Call Forwarding--Busy. When this feature is activated, all incoming calls to a busy extension are forwarded. Call Forwarding--Busy/No Answer. When this feature is activated, all incoming calls to an extension that is busy or does not answer are forwarded. Permanent Call Forwarding. Permanent call forwarding is assigned through system programming. Permanent call forwarding is usually used to forward calls to a voice mail system. Extension user can invoke other forms of call forwarding (no answer, busy, all calls) to override the permanent call forwarding destination. Permanent call forwarding can be used with busy, no answer, or busy/no answer. Any system speed dial number (00-89 or 000-199) or personal speed dial number (90-99 or 900-939) can be used to store an outside number for call forwarding. Operation To activate Call Forwarding: 1. Lift the handset or press ON/OFF . The phone issues intercom dial tone. 2. Dial “72.” 3. Dial the appropriate call forwarding code. 4. If you are forwarding to an extension, enter the extension number. If you are forwarding to an outside number, press AUTO plus the appropriate speed dial number.Call Forward Type Code All 0 Busy/no answer 1 Busy 2 No answer 4
Call Forwarding DSLT Features 4-8 DBS 824-3.0/3.2-700 Revised April 2000 Note: Outside numbers used for call forwarding must already be programmed into speed dialing. (See page 4-32 for instructions.) 5. Replace the handset or press ON/OFF . To cancel Call Forwarding 1. Lift the handset or press ON/OFF . 2. Dial “72.” 3. Replace the handset or press ON/OFF . Related Programming FF1 (System): Call Forward -- No Answer Timer FF1 (System): Extension Class of Service FF3 (Extension): Extension Class of Service Assignment FF3 (Extension): Permanent Call Forward Type FF3 (Extension): Permanent Call Forward Extension FF10 (Speed Dialing): System Speed Dial Numbers FF10 (Speed Dialing): Personal Speed Dial Numbers Considerations Calls can be forwarded to extensions that have call forwarding activated. For example, phone “A” can be forwarded to phone “B,” even if phone “B” is forwarded to voice mail. Extensions receiving forwarded trunk calls display “CFWD NNN XXXXXX,” where “NNN” = the extension that forwarded the call and “XXXXXX” = the trunk name or number. Calls to an extension with DND or Absence Message turned on are treated differently, depending on whether they are trunk or intercom calls. Intercom calls receive busy tone; trunk calls are routed to the extension defined in permanent call forwarding. The following types of incoming trunk calls follow permanent call forward settings: - Direct trunk calls
DSLT Features Call HoldCall Revised April 2000 DBS 824-3.0/3.2-700 4-9 - Transferred trunk calls. Voice calls do not forward when Call Forwarding--No Answer is used. To forward to an external number, the number must first be pre- programmed in personal or system speed dialing. Forwarding to an outside number requires the use of pooled trunks (9, 81-86). However, dial “9” trunk access is not available for use when Least Cost Routing is active. Extensions for which Call Forwarding to an external number has been set cannot: - Be in the middle of an outside call when the feature is activated. - Have a toll restriction setting that prohibits outside calls. Calls can be forwarded to a third-party voice mail by using the “Call Forward ID Code” described on page 1-12. For an extension to be permanently call forwarded to the pilot number of a hunt group, the hunt group pilot number must be 244 or above. For example, if extension 200 is assigned as the pilot number of a hunt group, hunting will work properly when 200 is dialed. However, permanent call forwarding will not work for any extension that is permanently call forwarded to the hunt group pilot number. Call Hold (CPC-S and CPC-M) Description The HOLD key provides either exclusive or system hold, depending on system programming. With Exclusive Hold, only the extension that held the call can retrieve it. With System Hold, another extension can retrieve the call. Operation To place a call on Hold: Press the HOLD key. To release the call: Press the HOLD key again.