Panasonic DBS 824 Information Manual

							Voice Mail Ringing System Features
1-44 DBS 824-3.0/3.2-700 Revised April 2000
Related Programming
 FF1 (System): Extension Class of Service Setting
 FF1 (System): Ring Patterns for UNA Terminals (M, C, & B)
 FF3 (Extension): Extension Class of Service Assignment
 FF4 (Ringing and Hunt Groups): CO Day Ring Assignment
 FF4 (Ringing and Hunt Groups): CO Night Ring Assignment
Hardware Requirements
 An external ringing device is not provided with the DBS 824. It can be 
purchased separately from an electronics dealer.
 An external amplifier and speakers are not provided with the DBS 824; 
they must be purchased separately.
Considerations
 Extension port 17 (CPC-S) or port 25 (CPC-M) is used to assign ringing to 
an external UNA interface.
Voice Mail Ringing
(CPC-S and CPC-M)
Description
The Voice Mail Ringing feature allows calls from a DBS 824 Automated 
Attendant or from an ACD port to ring an extension with the same ring tone 
as a CO trunk. The ring pattern is selected in the Extension Distinctive 
Ringing program. If a distinctive ringing pattern is not specified, the ringing 
pattern will be two seconds on/two seconds off.
Related Programming
 FF3 (Extension): Extension Ring Pattern 
						

							System Features VAU
Revised April 2000 DBS 824-3.0/3.2-700   1-45
VA U
(CPC-S and CPC-M)
Description
The Voice Announce Unit (VAU) is a digital answering device that can be 
connected to the DBS 824. It provides for the recording and playback of up to 
two voice messages, along with the ability to transfer incoming calls.
When a call reaches the VAU, it plays a prerecorded voice message. The 
caller is then allowed to dial a number or is automatically transferred to a 
predetermined extension.
The VAU is often used to back up operators or hunt groups. Callers 
overflowing from either of these positions hear a message and can then dial a 
number or wait to be transferred back to the operator or hunt group.
The VAU can be used to provide a variety of other services to callers, such as 
a menu of dialing options or transfer to an answering machine.
VAU Port Assignment
(CPC-S and CPC-M)
Operation
A digital port can be assigned as a VAU through system programming. 
The following call types are routed to the first VAU message:
DISA calls
Transferred trunk calls
Transferred intercom calls.
All recalls are routed to the second message.
Programming
 FF3 (Extension): VAU Port Assignment
 FF3 (Extension): VAU Hunting Priority 
						

							Walking TRS Class of Service System Features
1-46 DBS 824-3.0/3.2-700 Revised April 2000
Walking TRS Class of Service
(CPC-S and CPC-M)
Description
Walking TRS Class of Service allows an extension user to “carry” his or her 
toll restrictions to another phone.
Before the Walking TRS Class of Service feature can be used, a Walking 
Class of Service code must be entered for each extension that wants to use 
dialing privileges at another extension.
To enter a Walking Class of Service code:
1.  Pick up the handset.
The phone issues intercom dial tone.
2. Dial “#12.”
3.  Enter the four-digit Walking Class of Service code (0001-9999).
Operation
To enter a Walking Class of Service code:
1.  Pick up the handset.
The phone issues intercom dial tone.
2. Dial “#12.”
3.  Enter the four-digit Walking Class of Service code (0001-9999).
4. Press “#.”
5.  Replace the handset.
To use a Walking Class of Service code:
1.  Pick up the handset of an extension other than your own.
The phone issues intercom dial tone.
2. Dial “#13.” 
						

							System Features Walking TRS Class of Service
Revised April 2000 DBS 824-3.0/3.2-700   1-47
3. Enter your extension number.
4.  Enter your Walking Class of Service code.
5. Press “#.”
6.  Enter a trunk access code (88XX, 9, 81-86).
The phone issues outside dial tone.
7.  Dial the telephone number.
The Walking Class of Service remains in effect until you replace the 
handset.
To clear a Walking Class of Service code:
1.  Pick up the handset.
The phone issues intercom dial tone.
2. Dial “#12.”
3.  Enter the original Walking Class of Service code.
4. Press “#.”
5.  Replace the handset.
To confirm a Walking Class of Service code (Attendant Phone only):
1.  Pick up the handset.
The phone issues intercom dial tone.
2. Press the CONF
 key.
3. Dial “#12.”
4.  Enter the extension number.
The Walking Class of Service code for that extension appears on the 
display.
Considerations
 Walking Class of Service can be used by KTELs, DSLTs, and SLTs.
 A Walking Class of Service code can be used on more than one extension. 
						

							Walking TRS Class of Service System Features
1-48 DBS 824-3.0/3.2-700 Revised April 2000
 If an extension is locked out, the Walking Class of Service feature will 
override the lockout.
 LCR and TRS dialing privileges follow the Walking Class of Service. 
						

							Revised April 2000 DBS 824-3.0/3.2-700   2-1
Chapter 2. Attendant Features
This chapter describes features that are available to an attendant phone.
In addition to functioning as a central answering point, an attendant phone 
also has special capabilities for monitoring and programming other phones.
This chapter covers the following topics: 
Topic Page
Attendant Assignment of Speed Dialing 2-3
Attendant Busy Override 2-4
Attendant Call Park 2-5
Attendant Control of Absence Messages, 2-6
Attendant-Controlled Text Assignment 2-7
Attendant Groups 2-9
Dial Tone Disable 2-10
DSS/72 2-11
Headset Operation 2-13
Key Bank Hold 2-14
One-Touch VM Transfer 2-14
Station Lockout Code Assignment 2-17
System Time and Date Control 2-18
Traffic Measurement 2-20
Walking COS Confirmation 2-22 
						

							2-2 DBS 824-3.0/3.2-700 Revised April 2000 
						

							Attendant Features Attendant Assignment of Speed Dialing
Revised April 2000 DBS 824-3.0/3.2-700   2-3
Attendant Assignment of Speed Dialing 
(CPC-S and CPC-M)
Description
The attendant can assign system speed dialing numbers. System speed dialing 
numbers are shared by all DBS 824 extensions. 
Operation
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the PROG
 key.
“F” appears on the display.
3. Press AUTO
.
“FA” appears on the display.
4.  Enter the Speed Dial code (00-89 or 000-199).
“Enter SSD XX” appears on the display (where “XX” is the System 
Speed Dial code).
5.  Dial the telephone number to be stored.
The number appears on the display.
6. Press the HOLD
 key.
“SSD XX” (where “XX” is the Speed Dial code) and the stored telephone 
number appear on the display.
7.  Repeat steps 2-6 to store additional numbers.
Considerations
 Storing a new number erases any previously stored data.
 To delete a System Speed Dial number, perform the programming steps, 
but do not enter a number before pressing HOLD
. 
						

							Attendant Busy Override Attendant Features
 
2-4 DBS 824-3.0/3.2-700 Revised April 2000
 Names for System Speed Dialing can also be stored using a DSS console 
connected to the attendant phone.
Attendant Busy Override
(CPC-S and CPC-M)
Description
The Attendant Busy Override feature allows the attendant to break in on an 
Intercom Call or a CO Call that is already in progress.
Attendant Busy Override can break into any extension, even if the extension 
has “Busy Overridden” turned off. (The extension feature “Busy Override” 
cannot break into an extension that has “Busy Overridden” turned off.)
System programming determines whether the override is preceded by an alert 
tone. By default, Attendant Override does not sound an alert tone.
Operation
To override a busy extension:
Press “4.”
“CONF XXX YYY” (where “XXX” and “YYY” are the extension numbers) 
appears on the display.
Related Programming
 FF1 (System): Attendant Override
 FF1 (System): Alert Tone for Busy Override & OHVA
Considerations
 Replace the handset to exit the three-party conference call.
 The alert tone can be turned on or off through system programming. 
						

							Attendant Features Attendant Call Park
Revised April 2000 DBS 824-3.0/3.2-700   2-5
Attendant Call Park
(CPC-S and CPC-M)
Description
Using the Attendant Call Park feature, the Attendant may park an outside call 
until the called party can be found. The attendant can then use the Paging 
feature to inform the called party of the call’s Park Number. The parked call 
can then be retrieved from any extension by dialing the Park Number.
The attendant phone is equipped with ten outside line Park Numbers (00-09). 
Programming a Call Park key into an FF key on a telephone or a DSS console 
makes one-touch Call Park possible.
Operation
To park an outside call:
1. Press the HOLD
 key.
 The outside call is placed on hold.
 “CO HOLD #XX” (where “XX” is the trunk number) appears on the 
display.
2. Dial “75.”
3.  Enter desired Park Number (00-09).
“PARK HOLD 01” appears on the display if you selected Park Number 
01.
To release a parked call (after receiving the Park Number from the 
Attendant):
1.  Pick up the handset.
The phone issues intercom dial tone.
2. Dial “76.”
3.  Enter the Park Number assigned to the call.
“PARK PICK XX” (where “XX” is the park number) appears, and then 
“CO TALK #XX” (where “XX” is the trunk number of the call) appears.