Panasonic DBS 824 Information Manual

							SLT Features Call Transfer
Revised April 2000 DBS 824-3.0/3.2-700   5-16
To use Screened Transfer when Onhook Transfer is disabled:
1.  Flash the switchhook to place the outside call on hold.
The phone issues intercom dial tone.
2.  Dial the extension number to which the call is to be transferred.
3.  When your call is answered, inform the third party of the transfer.
The EXT
 LED stops flashing and remains lit.
4. Dial “8.”
The third party need only pick up the handset to speak to the outside line.
5.  Replace the handset.
Related Programming
 FF1 (System): Onhook (Automatic) Transfer
 FF1 (System): Extension Transfer Recall Timer for CO Calls
 FF1 (System): Extension Transfer Recall Timer for Intercom Calls
Considerations
 You cannot transfer a call to an extension that has Do Not Disturb or 
Absence Message activated.
 You can transfer a call to an extension that has Call Forwarding activated. 
The transferred call will follow the call forwarding path of the extension it 
is transferred to. 
For example, if phone “A” is covered to phone “B,” calls that are 
transferred to phone “A” will be forwarded to phone “B.”
 When you transfer a call to an extension that is busy or does not answer 
and does not have Call Forwarding activated, a recall tone sounds at your 
extension after Transfer Recall Timer expires.  
						

							SLT Features Call Waiting
Revised April 2000 DBS 824-3.0/3.2-700   5-17
Call Waiting
(CPC-S and CPC-M)
Description
You can send a Call Waiting signal, followed by a brief LCD message, to a 
busy extension. The party receiving the message need only replace the 
handset and then pick it up again to be automatically connected to your 
extension.
The following messages can be sent using the Call Waiting feature:
Table 5-4.  Call Waiting Text Messages
Message codes 0-4 are not available.
Operation
To Set Call Waiting:
1.  Lift the handset.
2.  Dial the extension number.
3.  Upon hearing busy tone, press “3.”
4.  If you wish to send a text message, dial the desired message code (5-7 or 
9).
The message displays on the called party’s phone if the called party has a 
key phone. (If the called party does not have a display, the extension 
continues to issue a call waiting tone.)
5.  Remain on the line until the called party picks up.Message 
CodeMessage
5“Visitor Here”
6 “Need Help”
7 “Important”
9 “Emergency” 
						

							SLT Features Call Waiting
Revised April 2000 DBS 824-3.0/3.2-700   5-18
To answer Call Waiting (and disconnect the current call):
1.  Replace the handset.
The current call is disconnected.
2.  Pick up the handset.
You are automatically be connected to the extension sending the Call 
Waiting.
To answer Call Waiting (without disconnecting the current call):
1.  Flash the switchhook.
 The current call is disconnected.
 The new call is connected automatically.
2.  Flash the switchhook again to retrieve the original call.
Related Programming
 FF1 (System) Extension Class of Service
 FF3 (Extension): Extension Class of Service Assignment
 FF3 (Extension): Call Waiting/OHVA
Considerations
 Call Waiting can be used without entering a message code.
 Extensions that have DND activated, have a call on hold, are ringing (from 
another call), or are engaged in a conference call cannot receive Call 
Waiting.
 Call Waiting cannot be sent to an ML key. 
						

							SLT Features Camp-on
Revised April 2000 DBS 824-3.0/3.2-700   5-19
Camp-on
(CPC-S and CPC-M)
Description
If you reach a busy extension, you can use the Camp-on feature to alert you 
with a ring when the extension becomes free. You can then pick up your 
handset to automatically dial the extension.
Operation
To activate the Camp-on feature:
1.  Lift the handset. 
2.  Dial the desired extension number.
3.  Upon hearing busy tone, press “3.”
 The phone issues ringback tone.
 If the Camp-on feature is not available, the phone continues to issue a 
busy tone.
4.  Replace the handset after you hear the ringback tone.
5.  Wait for the callback ring.
To answer the callback ring:
Pick up the handset when you hear the callback ring.
The system automatically dials the called extension.
Related Programming
 FF3 (Extension): Call Waiting/OHVA
Considerations
 The callback ring must be answered within sixteen seconds or it is 
canceled.
 A Camp-on request will only be accepted after Call Waiting status.  
						

							SLT Features Conference Calls
Revised April 2000 DBS 824-3.0/3.2-700   5-20
 Camp-on cannot be activated to an extension that has call forwarding 
turned on.
 If an extension with call forwarding camps on to a busy extension, its 
camp-on reply is not forwarded.
 An extension can only have one call camped on at a time. For example, if 
Extension 152 camps on to Extension 153, another extension cannot camp 
on to 153, as long as 152 is camped on.
 An extension that has initiated a camp-on cannot receive a camp-on. For 
instance, if Extension 200 has camped on to Extension 300, another 
extension cannot camp on to 200.
 Callbacks are not forwarded. For example, if Extension 200 is call 
forwarded to Extension 300, Extension 200 can register a callback request 
to Extension 400. When the callback request is returned, it rings Extension 
200 and does not follow call forwarding.
Conference Calls
(CPC-S and CPC-M)
Description
Conference Calling allows extension users to add a party to an existing 
conversation.
SLT users can create the following types of Conference Calls:
 One outside line and two extensions 
 Two outside lines and one extension
 Three extensions. 
Operation
To add an extension:
1.  Flash the switchhook to place the current call on hold.
2.  Dial the number of the extension you wish to add to the call.
3.  Dial “7” when your call is answered. 
						

							SLT Features Dial “0” for Attendant
Revised April 2000 DBS 824-3.0/3.2-700   5-21
To add an outside number:
1.  Flash the switchhook to place the current call on hold.
2.  Dial a trunk group number (81-86 or 9).
3.  Dial the outside number.
4.  Flash the switchhook when your call is answered.
Related Programming
 FF3 (Extension): Single Line Telephone Hookflash
Considerations
 Call Waiting responses cannot be made during conference calls.
 A switchhook flash is ignored during a conference call.
 Calls forwarded externally cannot create a conference.
 The Hold feature cannot be used during a three-party conference.
Dial “0” for Attendant
(CPC-S and CPC-M)
Description
Users can call the Attendant from any extension by pressing “0.”
If multiple attendants are assigned, a dial “0” call goes to Attendant “1” first. 
If attendant “1” is busy, the call goes to Attendant “2.” The call continues to 
transfer to the next attendant in the attendant group if necessary.
A maximum of four attendants can be assigned.
Operation
1.  Lift the handset. 
2. Press “0.”
Related Programming 
						

							SLT Features DTMF Stations
Revised April 2000 DBS 824-3.0/3.2-700   5-22
 FF1 (System): Second Attendant Position
 FF1 (System): Third Attendant Position
 FF1 (System): Fourth Attendant Position
 FF1 (System): Attendant Transfer Extension
DTMF Stations
(CPC-S and CPC-M)
Description
The DBS 824 supports DTMF extensions on SLTA analog extension ports. 
Dial Pulse extensions are not supported by the SLTA.
Related Programming
 FF2 (Trunk): DTMF/Pulse Dialing for Trunks
Considerations
 DP to DTMF Signal Conversion allows DTMF extensions to use either 
dial pulse or DTMF trunks.
Direct Trunk Access
(CPC-S and CPC-M)
Description
Extensions can access a specific trunk for outgoing calls. Extensions can also 
use Direct Trunk Access to test trunks or to access data trunks.
Operation
1.  Lift the handset. 
2.  Dial “88” followed by the desired trunk number (01-08). 
						

							SLT Features Do-Not-Disturb (DND)
Revised April 2000 DBS 824-3.0/3.2-700   5-23
3.  Dial the outside number.
4.  Replace the handset.
Do-Not-Disturb (DND)
(CPC-S and CPC-M)
Description
An extension can be made unavailable by activating Do-Not-Disturb (DND). 
When DND is activated at an extension, calls to that extension receive busy 
tone.
Operation
To activate DND:
1.  Lift the handset. 
2. Dial “73.”
3.  Replace the handset.
To cancel DND:
1.  Lift the handset. 
2. Dial “73.”
3.  Replace the handset. 
Related Programming
 FF1 (System): Extension Class of Service
 FF3 (Extension): Extension Class of Service Assignment
Considerations
 Callback Queuing will not ring an extension in DND. When DND is 
cancelled, the callback queuing request is indicated by stutter dial tone. 
						

							SLT Features Intercom Calling
Revised April 2000 DBS 824-3.0/3.2-700   5-24
 DND and Absence Messages cancel Call Forwarding.
Calls to an extension with DND or Absence Message turned on are treated 
differently, depending on whether they are trunk or intercom calls. 
Intercom calls receive busy tone; trunk calls are routed to the extension 
defined in permanent call forwarding.
The following types of incoming trunk calls will follow permanent call 
forward settings:
-  Direct trunk calls
-  Transferred trunk calls.
 The DND feature cannot be activated at an extension selected to receive 
Call Forwarding.
Intercom Calling
(CPC-S and CPC-M)
Descriptions
The DBS 824 provides two methods of intercom calling: voice calling and 
tone calling. 
Voice Calling. 
With voice calling, intercom calls are connected 
immediately, without a ringing tone.
Tone Calling. 
With tone calls, a ringing tone is sent to the called extension.
System programming determines whether the DBS 824 uses voice or tone 
calling as a default. If voice calling is the default, dialing a “1” after the 
extension number changes the call to a tone call. If tone calling is the default, 
dialing a “1” results in a voice call.
Operation
To make a Voice Call: 
1.  Lift the handset.
2.  Dial the extension number.
3.  If the system default is tone calling, dial a “1.” 
						

							SLT Features Last Number Redial
Revised April 2000 DBS 824-3.0/3.2-700   5-25
To make an Tone Call:
1.  Lift the handset.
2.  Dial the extension number.
3.  If the system default is voice calling, dial a “1.”
The called extension will ring.
Related Programming
 FF1 (System): Extension Intercom Calling
 FF1 (System): Alert Tone for Voice Calls
 FF1 (System): Extension Class of Service
 FF3 (Extension): Extension Class of Service Assignment 
Considerations
 When an extension’s calling mode is set for voice calls, a “splash” tone can 
be sent to alert the extension to the voice call. System programming 
determines if the splash tone is provided.
 If an extension is onhook, it will receive tone calls.
 The voice calling feature is not available for DISA incoming calls.
 Voice calls do not forward if Cover No Answer is turned on. 
Last Number Redial
(CPC-S and CPC-M)
Description
The last outside number dialed may be redialed automatically. 
Operation
1.  Lift the handset. 
2.  Dial a trunk access code (81-86 or 9).