Nortel Modular Ics 6.0 System Coordinator Guide

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Choosing a line using a line button
You have one line button for each line assigned to your 
telephone. Press the line button to select the line you want to 
answer or use to make a call. Having several line buttons 
allows you immediate access to more than one line. 
The M7100 and T7100 sets each have two intercom paths 
which are used instead of line buttons to answer and make 
calls. Each set can be assigned two lines. You can press ³ 
to switch between two calls, one active and one on hold.
The telephone you have called is on another 
call. Press
 LATER to use the Ring Again or 
Message features.
The call you are trying to make has been 
restricted in programming. A possible reason 
is time-of-day restrictions on certain calls. 
Press YES to use Ring Again. Press NO to 
send a message. See 
Sending messages on 
page 120 and 
Turning on Ring Again on 
page 77.
Either you have no prime line, or the prime 
line is in use, or the line programmed for an 
autodial number, speed dial number, or 
Hotline is in use. Select a line and dial again.
Press YES to send a message. See 
Messages.
For other displays, see Common feature displays on page 247.
On another call
LATER
Restricted call
Ring Again?
YES NO EXIT
Select a line
Send message?
YES NO 
						

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Line pools
A line pool is a group of external lines that can be shared by 
many telephones. You can use a line in a line pool to make an 
external call.
The MICS system can have 15 line pools, and a telephone can 
be programmed to access any number of them.
A line pool access code is a number you dial to get a line pool. 
The access code can be up to four digits long. You can have 
several different line pools for your system, each one giving 
you access to a different set of external lines. It is one way of 
sharing lines across telephones in a system. 
Your installer or customer service representative programs the 
line pool access codes and gives each telephone access to a 
line pool.
Everyone in the office should have a list of the line pool access 
codes for the line pools their telephones can use.
Using a line pool to make a call
Use this process to make a line pool call:
1. Press ²ßÝ.
2. Enter a line pool access code.
If you have a free internal line, you can make a call using a line 
pool without entering the feature code first.
1. Select an internal line (intercom).
2. Dial the line pool access code. 
						

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Programming a memory button with a line pool feature code
When you program a button with the line pool feature code, 
you must enter a line pool access code after the feature code. 
The programmed line pool button accesses a specific line pool, 
not the line pool feature. See Programming feature buttons on 
page 139 for more information.
If you program a button with an indicator to access a line pool, 
when all the lines in a line pool are busy, the indicator for the 
line pool button turns on. The indicator turns off when a line 
becomes available.
Making calls from an ISDN terminal
ISDN terminals do not have line keys or intercom keys as do 
Norstar telephones. To make an outgoing call from an ISDN 
terminal, access an external line by entering a line pool code 
or by using the ARS feature.
Changing how you dial your calls
To change how how you dial your calls, use this feature:
1. Press ²¥¡Û.
2. Press £ or NEXT
 until the dialing mode you want appears.
3. Press ³ or OK
 to select the displayed dialing mode.
Tip - If no lines are available in the line pool, you can use Ring 
Again at the busy tone. You are notified when a line in the line 
pool becomes available. See Using Ring Again on page 77. 
						

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The dialing modes feature code cannot be programmed onto a 
memory button.
Using Standard dial
Standard dial allows you to make a call by selecting a line and 
dialing the number. If you have a prime line, it is selected 
automatically when you lift the receiver or press the button 
labeled Handsfree/mute.
You cannot use Standard dial on an M7100 or a T7100 set 
unless you pick up the receiver first. If you have this type of 
set, use the Automatic dial or Pre-dial feature for on-hook 
dialing.
Using Automatic dial
Automatic dial allows you to dial a number without selecting 
a line. Your prime line is selected as soon as you start dialing 
a number. 
Automatic dial does not work if your telephone has no prime 
line or if your prime line is in use.
Telephones connected to an analog terminal adapter (ATA) 
cannot use Automatic dial.
Using Pre-dial
Pre-dial allows you to enter a telephone number, check it, then 
change it before actually making the call. The call is not dialed 
until you select a line or line pool, or pick up the receiver. You 
can pre-dial both external and internal numbers. You must, 
however, select the correct type of line (external or internal) 
for the type of number you have entered. See the Tip on the 
next page. 
						

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When the internal number you have called is busy
There are a couple of methods you can use if the set you are 
calling is currently busy.
Priority Call
If you get a busy signal or a Do Not Disturb message when you 
call someone in your office, you can interrupt them. Use this 
feature for urgent calls only.
Making a priority call
1. Press ²ßá. 
2. Wait for a connection, then speak.
A person who receives a priority call while on another call has 
eight seconds to accept or block the call. For information on 
blocking calls see Stopping calls from ringing at your 
telephone: Do Not Disturb (DND) on page 192. If the person 
Tip - If your telephone starts ringing while you are pre-dialing 
a number, you can stop the ringing by turning on Do Not 
Disturb (
²¡Þ). This does not affect numbers you are 
entering.
You cannot pre-dial a telephone number if all the lines on your 
telephone are busy.
Tip - Priority calls cannot be made to Hunt Group DNs. For 
more information on Hunt Groups see Programming Hunt 
Groups on page 161. 
						

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does nothing, the priority call feature puts their active call, 
including conference parties, on Exclusive Hold and connects 
your call. 
Giving a telephone the ability to make priority calls
You need the programming template found at the front of this 
guide. See Getting started with Norstar on page 13 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ≠ and enter the internal number of the 
telephone you want to program.
4. Press ≠ twice.
5. Press ‘ nine times. The display shows Priority 
call:.
6. Press CHANGE
 to choose Y (Yes) or N (No)
Displays
You tried to place a priority call to another 
Norstar telephone. The person you called 
has blocked your call. Try to call later.
The party you are calling has eight seconds 
to decide whether to accept or reject your 
priority call.
The telephone you are calling has already 
received a priority call or  is unable to receive 
priority calls.
Call blocked
Please wait
Priority denied 
						

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You can make a priority call only while your telephone 
displays:
Using Ring Again
Use Ring Again when you call someone on your Norstar 
system and their telephone is busy or there is no answer. Ring 
Again can tell you when they hang up or next use their 
telephone. You can use Ring Again to tell you when a busy 
line pool becomes available.
Turning on Ring Again
1. Press ²Û before you hang up. 
Using Ring Again cancels any previous Ring Again requests 
at your telephone.
Canceling Ring Again
1. Press ²£Û to cancel a Ring Again request.
The set you are trying to call has call on all 
assigned lines.
The set you are trying to call has the Do Not 
Disturb feature activated.
The set you are trying to call is busy because 
the person is on another line.
Tip - The Ring Again feature cannot be used when calling a 
Hunt Group DN. For more information on Hunt Groups see 
Programming Hunt Groups on page 161
221 busy
PRIORITY LATER
Calling 221
PRIORITY LATER
Do not disturb
PRIORITY LATER
On another call
PRIORITY LATER 
						

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Displays
You cannot use Ring Again on your current 
call. You can only use Ring Again while you 
have a busy signal on an internal call or line 
pool request, or while an internal call is 
ringing.
Press Y ES to use Ring Again. Press NO if you 
prefer to send a message.
Can't ring again
Ring Again?
YES NO EXIT 
						

							P0992640 03 Modular ICS 6.0 System Coordinator Guide
Time savers for making calls
Storing a number on a memory button for Autodial
You can program memory buttons for one-touch dialing of 
internal or external telephone numbers. 
Buttons used for lines, answer or Handsfree/Mute cannot be 
used as autodial buttons.
If the power to your Norstar system is off for more than three 
days, autodial numbers, and some other system programming, 
may be lost from the memory.
Adding an autodial button
Use these features to program external and internal numbers.
1. Press ²¥Ú to program an external number.
Press ²¥Û to program an internal number.
2. Choose a button and then enter the number as if you were 
dialing it. 
When programming Autodial you can use:
Last Number Redial 
Saved Number Redial
destination codes — choose ∆ as the line
host system signalling 
						

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Choosing a line for Autodial
To include a line selection for an external number, press the 
line or intercom button before you enter the number. To select 
a line pool, press a programmed line pool button, or press the 
button labelled Intercom and enter a line pool access code.
If you select a line before pressing the autodial button, the call 
goes out on the line you have selected instead of the line that 
is part of the autodialer programming.
For the M7100 and T7100 sets, an external autodialer can be 
programmed only by using a line and not a line pool.
Using intercom as the line for Autodial
If you press the button labelled Intercom as the line for an 
external autodial number, you must include a valid line pool 
access code or a destination code. If line pool access codes or 
destination codes are changed, remember to reprogram 
autodial numbers.
Displays
Tip - If you do not include a line selection in an autodial 
number, the call uses your prime line (if you have one).
Continue to enter digits until the number is 
complete. Press 
à or BKSP to 
erase an incorrect digit. Press
 ³ or OK 
when you are finished.
The memory allotted to autodial numbers in 
your Norstar system is full.
While programming external Autodial, you 
erased the button by pressing 
³ or OK 
before entering any digits.
987___
QUIT BKSP OK
Autodial full
Button erased